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Caribbean Airlines Customer Care No.
Updated on Monday, 4 March 2024 - 10:21am
Organization:
caribbean-airlines.com International Numbers:
00 1 800-523-5585 (For Contact Support)
Website:
Official Website Emails
- mail [at] caribbean-airlines [dot] com (For General Query)
- refunds [at] caribbean-airlines [dot] com (For Refund)
- eticket [at] caribbean-airlines [dot] com (Alternate No. For Refund)
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Important Link
Ticket Offices Directory
| Sr.No. | Name | For Reservations & Information | For Baggage | For Flight Information | Hours | Ticket Office |
|---|---|---|---|---|---|---|
| 1 | Antigua | +1 800 744 2225 | + 1 268 484 1315 (9am-4pm) | +1 800 744 2225 | Mon to Fri 8:00 am - 4:00 pm Closed Weekends and Public Holidays |
VC Bird International Airport |
| 2 | Barbados | +1 246 429 5929, +1 800 744 2225 | +1 246 428 1650, 1651, +1 246 536 1300 bgi [dot] baggage [at] caribbean-airlines [dot] com |
+1 800 744 2225 | Mon - Fri 8:00 am - 4:00 pm Closed weekends and Public Holidays |
1st floor Norman Center Building, Broad Street, Bridgetown, Barbados |
| 3 | Belgium / Luxembourg | +32 (0) 27 12 05 87 Fax: +32 (0) 27 25 83 92 |
AVIAREPS BVBA, Jan Emiel Mommaertslaan 16 B,1831 Diegem,Belgium |
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| 4 | Caracas | +58 212 7201161, +58 212 7619248 | +58 424 1574838 | Mon - Fri 9:00 am - 12:00 pm & 1:00 pm - 4:00 pmWeekends & Public Holidays |
Boulevard Sabana Grande, Edificio Galerías Bolívar Torre A - Piso 1 - Of. 11-A,Caracas |
|
| 5 | Cuba | 800-BWRES (800-29737) | Mon - Fri 9:00 am - 4:30 pm | Calle 23, esquina P. La Rampa. Vedado, Plaza de la Revolución. La Habana |
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| 6 | Curacao | +(599) 9 788-9959 | 599 9 670 1297 swissportcurll [at] gmail [dot] com |
Mon - Fri 8:00 am - 5:00 pm Sat 9:00 am - 12:00 pm |
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| 7 | Dominica | +1 767 235 1060 | 9:00 am to 4:00 pm daily | |||
| 8 | France | +33 (0) 1 53 43 53 98 Fax: +33 (0) 1 53 43 79 19 |
11 Rue Auber 75009Paris | |||
| 9 | Ft. Lauderdale | +1 800 920 4225 | +1 954 363 1383 Friday 12:00 pm - 6:00 pm Saturday 12:00 pm - 6:00 pm Only |
+1 800 920 4225 | Mon, Thu, Fri, Sat & Sun 11:00 am - 6:00 pm Tue & Wed 10:00 am - 5:00 pm |
|
| 10 | Germany | 49 (069) 770 673 008 Festnetzpreis 14 ct/min; Mobilfunkpreise maximal 42 ct/min |
AVIAREPS AG, Kaiserstrasse 77, 60329Frankfurt / Main |
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| 11 | Grenada | +1 800 744 2225 | +1 473 439 0681, +1 473 439 0682 baggage [at] asg [dot] gd |
+1 800 744 2225 | Daily 6.00 am to 7.00 pm | |
| 12 | Guyana | 011 592 261 2202 | Mon - Fri 8:00 am - 3:30 pm | #91-92 Avenue of the Republic and Regent Street,Georgetown |
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| 13 | Jamaica (Kingston) | Jamaica (International calls) +1 800 523 5585 Jamaica (Local calls) 888 359 2475 |
+1 876 499 1880 | + 1 800 744 2225 | Monday - Friday 8:00 am - 4:00 pm Closed on Saturdays, Sundays and Public Holidays |
128 Old Hope Road, Kingston 6 |
| 14 | Jamaica (Montego Bay) | + 1 876 285 4743 (Fri & Sun) 11:00 am - 4:00 pm |
8:30 am - 6:00 pm Daily | |||
| 15 | Miami | +1 800 920 4225 | +1 305 869 3795 | +1 800 920 4225 | Daily 12:30 pm - 2:30 pm | Miami International Airport,South Terminal "J", 4200 NW 21 Street, Miami, Florida33126 (Situated at Departures Level Second Floor) |
| 16 | Nassau | +1 880 920 4225 9:00 am - 6:00 pm | +1 242 702 7200 Ext 5120 Daily 9:00 am - 6:00 pm |
+1 880 920 4225, +1 242 702 7100 (local) | Monday, Wednesday, Friday Available on flight days only 10:00 am to 4:00 pm |
Terminal A - East Departure |
| 17 | New York | +1 800 920 4225 | +1 800 920 4225 | 24 hours a day, 7 days a week (Priority for service given to customers traveling on departing flights) |
JFK Terminal 4, JFK Departure Level (fourth floor) |
|
| 18 | Orlando | +1 800 920 4225 | +1 407 825 3482 Mon to Fri 10:00 am - 5:00 pm |
Mon, Wed & Fri 12:15 pm - 02:15 pm Tue, Thu, Sat, Sun Closed |
9403 Jeff Fuqua Blvd. Suite 9378Orlando, FL 32827-4399 |
|
| 19 | Scandinavia | +46 (0) 8 545 259 30 Fax: +49 (0) 8 241 888 |
AVIAREPS AB, Riddargatan 17,114 57 Stockholm, Sweden |
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| 20 | St. Lucia (Castries) | +1 800 744 2225 | +1 758 452 2789 +1 758 453 0080 info [at] aviationservicesstlucia [dot] com |
+1 800 744 2225 | Mon to Fri 8:00 am - 4:00 pm | George F. L. Charles International Airport |
| 21 | St. Maarten | +1 721 546 7661 or 7660 | +1 721 546 7660 or 7661 Mon, Wed, Thur, Fri 9:00 am - 4:00 pm Tue & Sat 8:30 am - 6:00 pm Sun closed |
+1 721 546 7661 or 7660 | Mon - Sat 9:00 am - 4:00 pm | Ticket Sales Office now relocated to Princess Juliana Airport, Simpson Bay, Zaro Building |
| 22 | St. Vincent | 1 800 744 2225 | + 1 784 456 5555 - Ext. 1023 | |||
| 23 | Suriname | +597 52 00 34 / 0035 (local) or +868 625 7200 Fax: +597 32 5437 |
+597 0325 437 | Mon - Fri 8:00 am - 4:00 pm | Paramaribo Express, N.V. Wagenwegstraat 36,Paramaribo |
|
| 24 | Sweden | +46 8 545 259 51 | AVIAREPS AB,Riddargatan 17, 114 57 StockholmFax; +46 8 241 888 |
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| 25 | Switzerland | +41 44 286 99 27 Fax: +41 44 286 99 24 |
Airline Center, Badenerstrasse 15, 8004 Zurich |
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| 26 | The Netherlands | +31 (0) 20 6 55 11 79 Fax: +31 (0) 20 6 23 01 51 |
AVIAREPS Bv, Beechavenue 104, 1119 PP Schipol,The Netherlands |
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| 27 | Tobago | +1 868 669 3000 ext 2630 8:00 am- 4:00 pm | +1 868 639 0595/0588, +1 8686 669 3000 ext 2630 8:00 am - 4:00 pm |
+1 868 669 3000 | Daily 5:00 am - 8:40 pm Except Wednesdays 5:00 am - 11.30pm |
ANR Robinson International Airport |
| 28 | Toronto | +1 800 920 4225 | +1 905 672 9991 | +1 800 920 4225 (toll free) | Mon, Tue, Thu & Fri: 8:00 pm - 10:30 pm Wed & Sun: 12:30 pm - 3:15 pm & 8:00 pm - 10:30 pm. Sat: 6:30 am - 9:00 am & 8:00 pm - 10:30 pm |
Caribbean Airlines, Terminal 3 - Departure Level(curb -side post #35) - Check in counters 432 & 433 |
| 29 | Trinidad | +1 868 625 7200 | +1 868 669 3000 Ext. 7513, 7514 |
+1 868 669 3000 | Daily 8:00 am - 7:00 pm AST | Mezzanine Level, The Parkade, Corner of Queen and Richmond Streets, Port-of-Spain |
Sales and Customer Support Directory
Timimg: 8am - 7pm AST
| Sr.No. | Name | Contact No. |
|---|---|---|
| 1 | USA & Canada | + 1 800 920 4225 |
| 2 | Trinidad & Tobago and Suriname | + 1 868 625 7200 |
| 3 | Guyana (International calls) | + 1 800 744 2225 |
| 4 | Guyana (Local calls) | 226 1260 |
| 5 | Jamaica (International calls) | + 1 800 523 5585 |
| 6 | Jamaica (Local calls) | 888 359 2475 |
| 7 | St. Maarten (local) | + 1 721 546 7661 or 7660 |
| 8 | Havana, Cuba (Local calls) | 800 29737 |
| 9 | Curacao | +(599) 9 788-9959 |
| 10 | Grand Cayman | (345) 769-4071 |
| 11 | Dominica | 1-833-522-4762 |
| 12 | Other Caribbean | + 1 800 744 2225 |
| 13 | Caracas | + 58 212 762 0231, + 58 212 762 4349, + 58 212 761 4478 |
| 14 | UK | +44(0)207 644 8845, +44(0)207 572 1218 |
| 15 | All other locations | + 1 800 523 5585 |
Arrivals/Departures Directory
Timing- 7am - 8pm (AST)
| Sr.No. | Daily | Contact No. |
|---|---|---|
| 1 | USA, Canada & St. Maarten | + 1 800 920 4225 |
| 2 | Trinidad & Tobago and Suriname | + 1 868 625 7200 |
| 3 | Guyana (International calls) | + 1 800 744 2225 |
| 4 | Guyana (Local calls) | 226 1260 |
| 5 | Jamaica (International calls) | + 1 800 523 5585 |
| 6 | Jamaica (Local calls) | 888 359 2475 |
| 7 | Havana, Cuba (Local calls) | 800 29737 |
| 8 | Grand Cayman | (345) 769-4071 |
| 9 | Curacao | +(599) 9 788-9959 |
| 10 | Other Caribbean | + 1 800 744 2225 |
| 11 | Caracas | + 58 212 762 0231, + 58 212 762 4349, + 58 212 761 4478 |
| 12 | UK | +44(0)207 644 8845, +44(0)207 572 1218 |
| 13 | All other locations | + 1 800 523 5585 |
Baggage Services Directory
| Sr.No. | Name | Contact No. |
|---|---|---|
| 1 | Antigua | + 1 268 484 1315 |
| 2 | Barbados | +1 246 428 1650 /1631, +1 246 536 1300 |
| 3 | Curacao | 599 9 670 1297 |
| 4 | Dominica | +1 767 235 1060 |
| 5 | Ft Lauderdale | +1 954 363 1383 |
| 6 | Grenada | + 1 473 439 0681 |
| 7 | Guyana | 011 592 261 2202 |
| 8 | Kingston | +1 876 499 1880 |
| 9 | Miami | + 1 305 869 3795 |
| 10 | Montego Bay | + 1 876 285 4743 |
| 11 | Nassau | + 1 242 702 7200 - Ext. 5120 |
| 12 | New York | |
| 13 | Orlando | + 1 407 825 3482 |
| 14 | Port-of-Spain | + 1 868 669 3000 - Ext. 7513/7514 |
| 15 | St. Lucia | +1 758 452 2789 |
| 16 | St. Maarten | +1 721 546 7660 or 7661 |
| 17 | St. Vincent | + 1 784 456 5555 - Ext. 1023 |
| 18 | Suriname | +597 0325 437 |
| 19 | Tobago | + 1868 639 0595/ 0588, +1 8686 669 3000 - Ext 2630 |
| 20 | Toronto | + 1 905 672 9991 |
Corporate Offices Directory
| Sr.No. | Name | Phone No. | Fax No. | Address |
|---|---|---|---|---|
| 1 | Trinidad and Tobago | + 1 868 625 7200 | + 1 868 669 6541 | Iere HouseGolden Grove Road PiarcoTrinidad, West Indies |
| 2 | Jamaica | + 1 876 924 8331 | + 1 876 924 8331 | 128 Old Hope RoadLiguanea, Kingston 6 |
Other Directory
| Sr.No. | Name | Contact Details | Address |
|---|---|---|---|
| 1 | Corporate Communications | + 1 868 669 3000 ext 2255 Fax + 1 868 669 1520 |
|
| 2 | Customer Relations | + 1 868 669 0336 (8am-4pm) | Caribbean Airlines Customer Experience Department National Mail Centre P.O. Box 2094 Piarco Trinidad, W.I. |
| 3 | E-Business Support Center | eticket [at] caribbean-airlines [dot] com | Caribbean Airlines Limited Iere House, Golden Grove Road, Piarco Trinidad W.I. Company Number: C5323(95) |
| 4 | Special Services and Disability Assistance |
855-225-2247 (7am-8pm) specialservices [at] caribbean-airlines [dot] com |
|
| 6 | Cargo Services Trinidad & Tobago |
868-669-3000 option 4, 1-888-828-5206 |
Caribbean Miles/Club Caribbean Services Directory
Email: miles [at] caribbean-airlines [dot] com
| Sr.No. | Name | Contact No. |
|---|---|---|
| 1 | Trinidad and Suriname | + 1 868 625 5540, + 1 868 625 7200 |
| 2 | Tobago | +1 868 660 7200 |
| 3 | USA and Canada | +1 800 920 4225, +1 800 523 5585 |
| 4 | St Maarten | +1 800 920 4225 |
| 5 | Caribbean and Guyana | +1 800 744 2225 |
| 6 | Jamaica (International) | + 1 800 523 5585 |
| 7 | Jamaica (Local) | 888 359 2475 |
| 8 | Curacao | +(599) 9 788-9959 |
| 9 | Grand Cayman | (345) 769-4071 |
| 10 | Other Caribbean | + 1 800 744 2225 |
| 11 | Caracas | + 58 212 762 0231, + 58 212 762 4349, + 58 212 761 4478 |
