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Equitas Small Finance Bank Customer Care No. 1800 103 1222

Updated on Wednesday, 25 March 2026 - 11:23am
Organization: 
Toll free Number(s): 
  • 1800 103 1222 (For Phone Banking/Customer Support, Mon-Fri, 8am-8pm)
  • 1800 103 2977 (For Loans And Credit Card, Mon-Fri, 8am-8pm)
All India Number(s): 
  • 81224 83766 (For WhatsApp Banking)
International Numbers: 
+91-44-4004-8500 (For Customers Outside India)
+91-44-6965-4600 (Alternate No. For Customers Outside India)
Website: 
Official Website
iOS App: 
Equitas 2.0 Savings, FD & More
iOS App: 
Selfe Loans
Android App: 
Equitas 2.0 Savings, FD & More
Android App: 
Selfe Loans
IVRS Menu: 1800 103 1222
IVRS Menu: 1800 103 2977
  • Press 1: If you are an existing customer.
  • Press 2: If you are not a customer.
  • Press 3: To block a debit card or report fraud.
  • Press 4: For Loan.
    • Press 1: To block your card.
    • Press 2: If you are an existing customer.
    • Press 3: If you are new to bank customer.
 Select your preferred language
  • Press 1: To block your card.
  • Press 2: If you are an existing customer.
  • Press 3: If you are new to bank customer.

Note: These are Bandhan Bank's official contact numbers. For your safety, the bank will only call you from numbers 1600318008 (Domestic) and 04471624173 (International)

Email

  • customerservice [at] equitas [dot] bank [dot] in (For Customer Support)
  • unauthtrnx [at] equitas [dot] bank [dot] in (For Unauthorized Transaction)

Important Links

Important Contact Details

Sr.No. Service Contact/Email
1 For Customer Facilitation centre(CFC) for NEFT / RTGS 18001031222,
rtgs-cell [at] equitas [dot] bank [dot] in
2 National Cyber Crime Helpline 1930
3 For Transaction Monitoring (Incoming call facility is not available) 044-71986600
4 Missed Call Number For Account Opening 8880036666

SMS Service

Send SMS to 7045030000 from you registered mobile number.

Sr.No. Service Keyword
1 To Block your Internet Banking Send SMS "Block IB"
2 To Block your Mobile Banking Send SMS "BLOCK MB"
3 To Block your Card Send SMS "BLOCK CARD XXXX (Last 4 digits of card)"
4 To Block your UPI Send SMS "BLOCK UPI"
5 To Block your Account Send SMS "BLOCK ACT XXXX (Last 4 digit account number)"
6 To Block your Credit Card Send SMS "BLOCK CC XXXX (Last 4 digits of card)"

Grievance Redressal

Level 1

  • For any query/complaint, you can call at 18001031222 or mail at customerservice [at] equitas [dot] bank [dot] in or you can also visit to your nearest branch location or your query will be resolved within 14 working days.
  • You can also fill this Complaint Form

Level 2

  • If your query is still not resolved within 7 working days or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:
    Contact No.: 044-40048570
    Email: nodalofficer [at] equitas [dot] bank [dot] in

Level 3

  • If your query is still not resolved within 7 working days or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
    Contact No.: 044-40048560
    Email: pno [at] equitas [dot] bank [dot] in

Level 4

  • If your query is still not resolved within 30 working days, then you can contact on the details mentioned below:
    Contact No.: 14448
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC) , Reserve Bank of India 4th floor, Sector 17, Chandigarh - 160017
  • You can also lodge your complaint online through Complaint Management System (CMS) Portal or through RBI Ombudsman

Form Centre

Head Office

Equitas Small Finance Bank Ltd.
Phase II, 4th Floor, Spencer Plaza,
No. 769, Anna Salai,
Chennai - 600 002
Contact No.: 044-42995000

Social Sites

Comments

Mon, 20/01/2020 - 3:01pm — Parthipan (not verified)

Complante

Eqitas very very very very worest finace bank worest staff dai na vidamata da na savarathu kulla ungala oru pannama vida matta da na setha madhavaram eqitas branch da karanam

Fri, 18/06/2021 - 12:47pm — V.GANESH (not verified)

POOR SERVICE @VELACHERY BRANCH

WE HAVE FEW FIXED DEPOSITS WITH VELACHERY BRANCH. THESE FDs WERE GIVEN ON OUR OWN WITHOUT ANY EFFORT OF YOUR STAFF. FOR THE RECENT FD MADE IN MY 93 YEARS OLD MOTHERS NAME SEVERAL REQUEST MADE FOR FORM 15H BUT NO HELP FROM THEM. WORST PRACTICE.

Wed, 18/12/2019 - 7:11pm — Imrankhan.m.y (not verified)

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