Equitas Small Finance Bank Toll Free No. 1800 103 1222

Toll free Number(s): 
  • 1800 103 1222
All India Number(s): 
  • 044 4299 5000 (Chennai)
  • 044-3089 8017 (CFC for NEFT / RTGS)


  • customerservice [at] equitasbank [dot] com
  • rtgs-cell [at] equitasbank [dot] com  
  • rtgs-cell [at] equitas [dot] in 

Important Links

Grievance Redressal Procedure

Level 1

  • Approach your Branch Manager / Branch Operations Manager for any feedback /
    complaints that you wish to lodge
  • You may also register your feedback / complaints online through the "Contact us" link
    if you have registered for netbanking


  • Contact at Toll Free Number 1800 103 1222 or
  • Email at customerservice [at] equitasbank [dot] com

Level 2

If you are not satisfied with your Branch Manager / Branch Operations Manager for any feedback
/ complaints that you wish contact-

Nodal Officer

Nodal officer: Karnataka, AP, TN and TS

Mr. Nagaraj Sastry
Equitas Small Finance Bank Ltd
No -1011, Ground Floor,
Sri Krishnapoorva Arcade,
26th Main, Jayanagar 4th T Block,
Bangalore - 560041
Mobile: 968 6273 808


Mr. Aman Gupta
Equitas Small Finance Bank Ltd
Office Nos. 507, 508 & 509
5th floor, Tower A,Unitech 
Business Park South City – 1, 
Near Huda Metro Station,
Gurgaon – 122001. (Haryana)
Mobile : 956 0920 873


Mr. Devon Srinivas Bhandary
Equitas Small Finance Bank
2nd Floor, Silver Metropolis Building,
Off Western Express highway Goregaon East,
Mobile: 9326 446 695

Level 3

If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15
working days, you may approach the Principal Nodal Officer (PNO)-

Email at -pno [at] equitasbank [dot] com

Mr. Prabhakaran A
Equitas Small Finance Bank Ltd,
4th Floor, Spencer Plaza, Phase II,
No:769, Anna Salai,
Chennai – 600002
Mobile: 044-3089 8001

Level 4

If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory
response within 30 days,you may refer the case to the Banking Ombudsman of your region.

Go to - https://rbidocs.rbi.org.in/rdocs/Content/PDFs/BOS2006_2302017.pdf

Head Office

Equitas Small Finance Bank

4th Floor, Spencer Plaza,
No. 769, Phase II, 
Anna Salai 
Chennai - 600 002 
Ph: 044 4299 5000 
Toll Free Number : 1800-103-1222

Customer Facilitation centre(CFC) for NEFT / RTGS

Tel: 044-3089 8017

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