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ESAF Small Finance Bank Toll Free No. 1800 103 3723

Updated on Wednesday, 2 November 2022 - 5:14pm
Organization: 
Toll free Number(s): 
  • 1800 103 3723 (Customer Support)
All India Number(s): 
  • 080-4552 0100 (Customer Service)
  • 080-4644 3723 (Paid line for customers who are calling from abroad)
  • 85938 66639 (Missed call no. - For getting mini statement)
  • 85928 66639 (Missed Call no. - For knowing A/C balance)
  • 80860 77575 (SMS Banking)
  • +91-4877-123654 (NRI Helpdesk No.)
  • +91-4877-123655 (Another no for NRI queries)
Website: 
Official Website

Email's

  • customercare [at] esafbank [dot] com (customer care)
  • enquiry [at] esafbank [dot] com (For new products enquiry)
  • nrihelpdesk [at] esafbank [dot] com (NRI)
  • nps [at] esafbank [dot] com (NPS)

Important Links

Install App

Block Card/Loss of Card

To block your Debit, Credit or any other card issued by the bank-

  • Contact: 18001033723  (1-800-103 - ESAF) or 080-46443723  (080-4644 - ESAF)
  • Email: customercare [at] esafbank [dot] com
  • Visit the nearest ESAF Bank branch

SMS Banking

Send <Keyward> to 9990016467 or 8086077575

Service Keywards
Balance Enquiry <BAL>
Mini statement < MIN >
Cheque Status < CHQSTATUS >
Stop Cheque Request < CHQSTOP >
Chequebook Request < CHQBOOK >
Debit card pin Regeneration < EPIN >
Change of Primary Account number < SETPRIME XXXX >
(Last four digit of to be updated account number)

Complaints and Grievance Procedure

Banking Ombusman

If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman.
The complainant can approach the Banking Ombudsman only if the complaint is not resolved within
30 days after contacting the bank.

Missed Call Banking

If you want to know account balance or get your mini statement , give a missed call-

  • 8592866639 which is (85928-MONEY) - For knowing A/C balance
  • 8593866639 which is (85938-MONEY) - For getting mini statement

USSD Banking

Registration Process

Services Procedure
M-Pin generation
  • Dial *99# from your mobile handset.
  • Please enter the short name of the bank to be confirmed or the first 4 letters of the IFSC code to be confirmed.
  • After entering valid IFSC code or short name a menu will appear with different options of available services.
  • Enter 5 for MPIN services.
  • Enter 1 for MPIN generation.
  • Please choose and enter a four digit number of preference for MPIN.
  • Please re-enter the same four digit number separated by space to confirm.
  • Please enter the last 6 digits of card number followed by a space and then the expiry date of the card in MMYY format.
  • A screen will appear showing the confirmation.
Balance enquiry using USSD
  • Dial *99# from your registered mobile number to initiate the USSD session.
  • Please enter the short name of the bank to be confirmed or the first 4 letters of the IFSC code to be confirmed.
  • After entering valid IFSC code or short name, a menu will appear with different options of available services.
  • Enter 1 for balance inquiry and submit.
  • A confirmation screen will appear displaying the available balance.
Mini Statement using USSD
  • Dial *99# from your mobile handset.
  • Please enter the short name of the bank to be confirmed or the first 4 letters of the IFSC code to be confirmed.
  • After entering valid IFSC code or short name, a menu will appear with different options of available services.
  • Enter 2 for mini statement and submit.
  • A confirmation screen will appear showing the mini statement.

NRI Banking Branches

NRE & NRO Contacts

Contact Details For Non-Resident External (NRE) and Non-Resident Ordinary (NRO) account:

  • +91 4877-123 622 (NRE & NRO Deposits)
  • +91 4877 -123 623 (Other No. For NRE & NRO Deposits )

NEFT/ RTGS Customer Facilitation Centres

Corporate Office

ESAF Small Finance Bank,
ESAF Bhavan
Mannuthy P. O.,
Thrissur,
Kerala, India - 680651
Tel: 0487-7123456
Email: ho [at] esafbank [dot] com

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