ESAF Small Finance Bank Toll Free No. 1800 103 3723

Organization: 
Toll free Number(s): 
  • 1800 103 3723 (Toll Free)
All India Number(s): 
  • 080-4644-3723 (Paid line for customers who are calling from abroad)
  • 8086077575 (SMS Banking)
  • 8592866639 (Missed Call Banking)
  • 8589001933 (Nodal Officer)
  • +91 4877-123 622 (NRE & NRO Deposits)

IVRS Options

Select Language -

  • Press 1- To Report Loss or Stolen Card
  • Press 2- For All Other Queries

Email

  • customercare [at] esafbank [dot] com (customer care)
  • ho [at] esafbank [dot] com (corporate office)
  • nrihelpdesk [at] esafbank [dot] com (NRI)

Important Link

App

Block Card/Loss of Card

To block your Debit, Credit or any other card issued by the bank-

  • Contact us on 1-800-103-3723  (1-800-103 - ESAF) or
    080-4644-3723  (080-4644 - ESAF)
  • Email: customercare [at] esafbank [dot] com
  • Visit the nearest ESAF Bank branch

SMS Banking

  • Balance Enquiry (send <BAL>to 8086077575)
  • Mini statement (send < MINI > to 8086077575)
  • Cheque Status (send < CHQSTATUS > to 8086077575)
  • Stop Cheque Request (send < CHQSTOP > to 8086077575)
  • Chequebook Request (send < CHQBOOK > to 8086077575)
  • Debit card pin Regeneration (send < EPIN > to 8086077575)

Missed Call Banking

If you want to know account balance or get your mini statement , give a missed call-

  • 85928-66639 which is (85928-MONEY) - For knowing A/C balance
  • 85938-66639 which is (85938-MONEY) - For getting mini statement

USSD Banking

  • Dial *99# from your registered mobile number
  • Enter the short name of the bank to be confirmed or the first 4 letters of the IFSC
    code to be confirmed
  • After entering valid IFSC code or short name, a menu will appear with different options
    of available services
  • Enter 1 for balance inquiry and submit
  • A confirmation screen will appear displaying the available balance

Form Center

Complaints and Grievance Redressal

Level 1

If you have any Service Request/Complaints, please contact our Call Centre
Call our 24-hour -

  • 1-800-103-3723 - Toll free
  • 080-4644-3723 - Paid line for customers who are calling from abroad.
  • or contact nearest branch

Level 2

Even after 5 days, if you are still not satisfied with the resolution you may contact

Level 3

If the complaint is not resolved even after 10 days you may contact the Principal Nodal Officer-

  • Mr. Abiesh Jose
    Principal Nodal Officer
    ESAF Small Finance Bank.
    ESAF Bhavan, Mannuthy, Thrissur-680651
    Email: principalnodalofficer [at] esafbank [dot] com
    Phone No.: 8589001933

Level 4

If you are not satisfied with the resolution even after 15 days you may contact the -

  • Executive Vice President
    ESAF Small Finance Bank.
    ESAF Bhavan, Mannuthy, Thrissur-680651
    Email: evp [dot] cs [at] esafbank [dot] com

Level 5

If after exhausting 21 days and all the above channels you are still unsatisfied, you may write to-

  • The Managing Director
    ESAF Small Finance Bank.
    ESAF Bhavan, Mannuthy,
    Thrissur-680651

Level 6

If the case was rejected/partially accepted, the Bank will internally escalate it to the Internal Ombudsman
for his consideration and final decision. Customers need not approach the Internal Ombudsman directly.

Level 7

If you are still not satisfied with the resolution of your complaint you can approach -

For grievances/queries related to third party products(Insurance & Pension)

Customer Facilitation Centres-NEFT

NRI Banking Branches

Corporate Office

ESAF Small Finance Bank,
ESAF Bhavan
Mannuthy P. O.,
Thrissur,
Kerala, India - 680651
Tel: 0487-7123456
Email: ho [at] esafbank [dot] com

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