ESAF Small Finance Bank Toll Free No. 1800 103 3723

Toll free Number(s): 
  • 1800- 103 3723 (Toll Free)
All India Number(s): 
  • 080-4644-3723 (Paid line for NRI customer)
  • 80860-77575 (SMS Banking)
  • 85928-66639 (Missed Call Banking)
  • 85890 01933 (Nodal Officer)
  • 0487 7123456 (Corporate Office)
  • 8589001933 (Nodal Officer)


  • customercare [at] esafbank [dot] com (customer care)
  • ho [at] esafbank [dot] com (corporate office)
  • nrihelpdesk [at] esafbank [dot] com (NRI)

SMS Banking

  • 80860-77575

Missed Call Banking

If you want to know account balance or get your mini statement , give a missed call-

  • 85928-66639 which is (85928-MONEY) - For knowing A/C balance
  • 85938-66639 which is (85938-MONEY) - For getting mini statement

USSD Banking

  • Dial *99# from your registered mobile number
  • Enter the short name of the bank to be confirmed or the first 4 letters of the IFSC
    code to be confirmed
  • After entering valid IFSC code or short name, a menu will appear with different options
    of available services
  • Enter 1 for balance inquiry and submit
  • A confirmation screen will appear displaying the available balance

Important Link

Loan Products

  • Sanitation loans
  • Water loans
  • Micro-energy loans
  • Ultra poor microfinance loan
  • Home improvement loans
  • Education loans

Block Card/Loss of Card

To block your Debit, Credit or any other card issued by the bank-

  • Contact us on 1-800-103-3723  (1-800-103 - ESAF) or
    080-4644-3723  (080-4644 - ESAF)
  • Email at customercare [at] esafbank [dot] com
  • Visit the nearest ESAF Bank branch

Nodal Officer

Mr Abiesh Jose
Email :  principalnodalofficer [at] esafbank [dot] com
Contact : 85890 01933

Complaints and Grievance Redressal

Mr. Abiesh Jose
Principal Nodal Officer
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651

Email: principalnodalofficer [at] esafbank [dot] com
Phone No. : 8589001933

Executive Vice President
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651

Email: evp [dot] cs [at] esafbank [dot] com

Registration for Mobile Banking

Visit Google Play store/Apple App store and download ESAF Bank Mobile banking application-

  • Open the App on your mobile phone.
  • Either Internet banking or debit card credentials can be utilized for completing the registration.
  • Keep your Internet banking or debit card credentials ready for registration.
  • Select the Customer ID or Account Number option as you prefer and fill in the relevant
  • Select one option from “Net Banking or Debit Card” after completing the abovementioned step.
  • In case Net Banking option is selected, please key in your Internet Banking User ID and Login
    password to proceed further. Please note that you need to be registered to Internet Baking for availing
    this facility.
  • In case the debit card option is selected, please key in the debit card number, debit card PIN, expiry month
    and year to proceed further.
  • After successful verification of the credentials, please generate login and transaction pins for mobile banking.
  • After successful generation of login and transaction pin, answer the security questions for successful
    completion of mobile banking registration.

KYC Documents

  • Valid Passport with photograph & signature
  • Driving license (Handwritten or laminated) issued by regional transport authority
  • PANCard issued by Income Tax Dept/UTITSL/NSDL
  • Voter ID card
  • Aadhaar card issued by Unique Identification Authority of India (UIDAI)
  • Identity card with applicant's Photograph issued by Central/State Government Departments,
    Statutory/ Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks,
    and Public Financial Institutions Or Letter issued by a gazetted officer, with a duly attested
    photograph of the person
    • Letter/card issued to permanent employees only of above entities,
    • Applicable for employees/ directors/ official nominated as authorized signatories/directors
      etc working/employed for the same organization. (Not applicable for Individual Current Account)
  • Utility bill which is not more than two months old of any service provider (electricity, telephone,
    postpaid mobile phone, piped gas, water bill) (Not applicable for Individual Current Account)
  • Property Tax bill or Municipal Tax receipt should not be more than one calendar year from the
    issuance date (Not applicable for Individual Current Account)
  • Bank account or Post Office savings bank account statement for the period of 3 calendar months
    preceding four months along with Account Opening Cheque (Not applicable for Individual Current Account)
  • Note :
    • Any other identity, address, entity, document can be accepted subject to the bank's satisfaction.
    • KYC documents should be valid on the date of submission.
    • The above are the Indicative list of KYC documents and are subject to change as per regulatory
      guidelines and internal KYC Circulars of ESAF Small Finance Bank.
    • For more information, please visit our nearest ESAF Small Finance Bank branch

Corporate Office

ESAF Small Finance Bank,
ESAF Bhavan
Mannuthy P. O.,
Kerala, India - 680651

TEL: 0487 7123456
CIN: U65990KL2016PLC045669
Email: ho [at] esafbank [dot] com


Post new comment

Comments written in incorrect English, improper grammar, using short forms, using Hindi words etc - those comments will be deleted.
The content of this field is kept private and will not be shown publicly.
  • Links to specified hosts will have a rel="nofollow" added to them.

  • Each email address will be obfuscated in a human readable fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.
  • Lines and paragraphs break automatically.

More information about formatting options

This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Enter the characters shown in the image.