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Capital Small Finance Bank Contact No.

Updated on Monday, 8 December 2025 - 11:43am
Organization: 
Toll free Number(s): 
  • 1800 120 1600 (For Customer Support, 24x7)
Website: 
Official Website
iOS App: 
Capital Mobile+
iOS App: 
Capital Bank Mobile Connect
Android App: 
Capital Mobile+
Android App: 
Capital Bank Mobile Connect

Email

  • customerrelations [at] capitalbank [dot] co [dot] in (For Customer Care/Report Suspicious Mail)

Important Links

Important Contact Details

Sr.No. Service Contact Details
1 National Cyber Crime Helpline 1930
2 For Business Related Query Lead [at] capitalbank [dot] co [dot] in

SMS Service

To block the lost or stolen ATM/Debit card:

  • Send "BLOCK" to 9222655555 from the registered mobile no.
  • The card holder will receive the confirmation message for card blocking.

In case the card holder has multiple ATM/Debit cards in the same account and same registered mobile number:

  • Send "BLOCK" to 9222655555 from the registered mobile no.
  • The card holder will get an SMS with all the ATM/Debit cards registered in the account.
  • Send "BLOCK" to 9222655555
  • The card holder will receive the confirmation message for card blocking.

Grievance Redressal

Level 1:

  • For any query/complaint, you can contact the customer support.
  • You can also contact your nearest Branch Location .

Level 2:

  • If your query is still not resolved within 7 working days or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:
    Contact No.: 0181-5051111, 0181-5052222
    Email: nodal_officer [at] capitalbank [dot] co [dot] in
    Address: Capital Small Finance Bank Limited
    MIDAS Corporate Park, Ground Floor, 37, G.T.
    Road, Jalandhar - 144001
    Fax: 0181-5053333

Level 3:

  • If your query is still not resolved within 15 working days or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
    Contact No.: 0181-5051111, 0181-5052222
    Email: pno [at] capitalbank [dot] co [dot] in
    Address: Capital Small Finance Bank Limited
    MIDAS Corporate Park, Ground Floor, 37, G.T.
    Road, Jalandhar - 144001
    Fax: 0181-5053333
  • If your query is still not resolved then you can escalate the issue to the officers at the details given below:
    Sr.No. Designation Email
    1 Managing Director and CEO md [at] capitalbank [dot] co [dot] in
    2 Executive Director ed [at] capitalbank [dot] co [dot] in
    3 Regional Head - Jalandhar rh [dot] jalandhar [at] capitalbank [dot] co [dot] in
    4 Regional Head - Ludhiana rh [dot] ludhiana [at] capitalbank [dot] co [dot] in
    5 Regional Head - Chandigarh rh [dot] chandigarh [at] capitalbank [dot] co [dot] in

Level 4:

  • If you are not satisfied with the resolution given, then you can contact on the details mentioned below:
    Contact No.: 14448
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC) ,
    Reserve Bank of India 4th floor, Sector 17, Chandigarh - 160017
  • You can also lodge your complaint online through Address And Area of Operation of Ombudsman .

Forms Center

Address

Capital Small Finance Bank Limited,
MIDAS Corporate Park, 3rd Floor,
37, G.T. Road, Jalandhar - 144001
Contact No.: 0181-5051111, 0181-5052222
Email: mail [at] capitalbank [dot] co [dot] in

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