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Capital Small Finance Bank Customer Care No. 1800 120 1600

Updated on Tuesday, 22 September 2026 - 10:33am
Organization: 
Toll free Number(s): 
  • 1800 120 1600 (For Customer Support, 24x7)
  • 1930 (For National Cyber Crime Helpline)
Website: 
Official Website
iOS App: 
Capital Mobile+
iOS App: 
Capital Bank Mobile Connect
Android App: 
Capital Mobile+
Android App: 
Capital Bank Mobile Connect

Email

  • customerrelations [at] capitalbank [dot] co [dot] in (For Customer Care/Report Suspicious Mail)

Important Links

To Block or Hotlisting Debit Card

  • By Contact No.: You can call at 18001201600 (24x7)
  • By Email: You can block your card by emailing at customerrelations [at] capitalbank [dot] co [dot] in
  • By SMS Service: Send "BLOCK" to 9222655555 from the registered mobile no to block your card.
  • By Mobile Banking: You can block your card through Capital Mobile+ android or iOS app
    Login → Select Debit Card Management → Go to Card Status → Select Block Card.
  • By Internet Banking: Log in to NetBanking → Select Debit Card Management → Go to Card Status → Select Block Card.
  • By Branch: You can also visit your bank branch and submit block card request.

Grievance Redressal

Level 1:

  • For any query/complaint, you can call at 18001201600 or email at customerrelations [at] capitalbank [dot] co [dot] in .
  • You can also contact your nearest Branch Location .

Level 2:

  • If your query is still not resolved within 7 working days or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:
    Contact No.: 0181-5051111, 0181-5052222
    Email: nodal_officer [at] capitalbank [dot] co [dot] in
    Address: Capital Small Finance Bank Limited
    MIDAS Corporate Park, Ground Floor, 37, G.T.
    Road, Jalandhar - 144001
    Fax: 0181-5053333

Level 3:

  • If your query is still not resolved within 15 working days or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
    Contact No.: 0181-5051111, 0181-5052222
    Email: pno [at] capitalbank [dot] co [dot] in
    Address: Capital Small Finance Bank Limited
    MIDAS Corporate Park, Ground Floor, 37, G.T.
    Road, Jalandhar - 144001
    Fax: 0181-5053333
  • You can also escalate the complaint to the Regional Head Officers at the details given below:
    Sr.No. Designation Email
    1 Regional Head - Jalandhar rh [dot] jalandhar [at] capitalbank [dot] co [dot] in
    2 Regional Head - Ludhiana rh [dot] ludhiana [at] capitalbank [dot] co [dot] in
    3 Regional Head - Chandigarh rh [dot] chandigarh [at] capitalbank [dot] co [dot] in

Level 4:

  • If your query is not resolved within 30 working days, then you can contact on the details mentioned below:
    Contact No.: 14448
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC) ,
    Reserve Bank of India 4th floor, Sector 17, Chandigarh - 160017
  • You can also lodge your complaint online through RBI Ombudsman or through RBI Complaint Management System (CMS) Portal .

Forms Center

Registered Office

Capital Small Finance Bank Limited,
MIDAS Corporate Park, 3rd Floor,
37, G.T. Road, Jalandhar - 144001
Email: mail [at] capitalbank [dot] co [dot] in

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