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Capital Small Finance Bank Toll Free No. 1800 120 1600

Updated on Tuesday, 1 November 2022 - 3:26pm
Organization: 
Toll free Number(s): 
  • 1800 120 1600 (Customer Support, 24x7)
All India Number(s): 
  • 0181-5051111 (Customer Support)
  • 0181-5052222 (General Queries)
  • 92226 55555 (SMS service no. to block your card)
Website: 
Official Website

Email

  • customerrelations [at] capitalbank [dot] co [dot] in (Customer Support)
  • mail [at] capitalbank [dot] co [dot] in (Feedback/Queries)

Important Links

Install App

Blocking of Card by sending SMS

To block the lost or stolen ATM/Debit card-

  • Send BLOCK <Account No> to 9222655555 from the registered mobile no.

If card holder has multiple ATM/Debit cards in the same account and same registered mobile number

  • Send BLOCK <Account No> to 9222655555 from the registered mobile no.
  • Send BLOCK <Account No> <Last 4 Digits of your ATM/Debit Card> to 9222655555

Grievance Redressal Mechanism

Send your Grievance / Feedback to customerrelations [at] capitalbank [dot] co [dot] in with your Name,
Contact Number, Address, Account Number & Message.

Level 1

Contact you bank Branch Manager / Branch Operations Manager for any feedback / complaints that you wish
to lodge . Respective officers will assist in resolving the issues for you.

Level 2

If you are not satisfied with the services/responses, you may contact the Nodal officer as:

  • Mr. Harish Kumar
    Capital Small Finance Bank Ltd.
    MIDAS Corporate Park,
    Ground Floor, 37, G.T. Road, Jalandhar - 144001
    Mobile: 7508177304, Desk: 0181-5025244
    E-mail: nodal_officer [at] capitalbank [dot] co [dot] in

Level 3

If you are still not satisfied with the grievance redressal or in the absence of a resolution within
15 working days, you may conatct the Principal Nodal Officer (PNO) 

  • Mr. Harinder Singh
    Capital Small Finance Bank Ltd.
    MIDAS Corporate Park,
    Ground Floor, 37, G.T. Road, Jalandhar - 144001
    Phone : 0181-5051111, 0181-5052222
    Fax : 0181-5053333
    E-mail: nodal_officer [at] capitalbank [dot] co [dot] in

Level 4

If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response
within 30 days, you may refer your case to the Banking Ombudsman of your region:

Contact Details of Senior Management

Designation Email Id
Managing Director and CEO md [at] capitalbank [dot] co [dot] in
Chief Operating Officer coo [at] capitalbank [dot] co [dot] in
Regional Head – Jalandhar rh [dot] jalandhar [at] capitalbank [dot] co [dot] in
Regional Head – Ludhiana rh [dot] ludhiana [at] capitalbank [dot] co [dot] in
Regional Head – Chandigarh rh [dot] chandigarh [at] capitalbank [dot] co [dot] in

Forms Centre

Address

Capital Small Finance Bank Limited
Midas Corporate Park, IIIrd Floor,
37, G.T.Road,
Jalandhar - 144001
India
Phone : 0181-5051111, 0181-5052222
Fax : 0181-5053333
Email : mail [at] capitalbank [dot] co [dot] in