Ujjivan Small Finance Bank Customer Care No. 1800 208 2121

Organization:

ujjivan.com

Toll free Number(s):

1800 208 2121 (For Customer Support, 24x7)
1930 (For National Cyber Crime Helpline)

All India Number(s):

900 208 2121 (For WhatsApp Banking, 24x7)
924 301 2121 (Missed Call For Balance Enquiry)
924 303 2121 (Missed Call For Mini Statement Of Account)

Website:

Official Website

iOS App:

Ujjivan EZY Mobile Banking

Android App:

Ujjivan EZY Mobile Banking

Android App:

Hello Ujjivan Mobile Banking

Email

customercare [at] ujjivan [dot] bank [dot] in (For Customer Care)

Important Links

SMS Service

Send SMS to 9243232121 from your registered mobile number

Sr No.	Service	Keywords
1	Mini statement	MIN( Add space & last 4 digits of the account number if you have more than 1 account )
2	Balance enquiry	BAL (Add space & last 4 digits of the account number if you have more than 1 account)
3	Know Customer ID	CUST
4	Fixed deposit enquiry	FDE (Add space & last 4 digits of the account number if you have more than 1 account)
5	Recurring deposit enquiry	RDE (Add space & last 4 digits of the account number if you have more than 1 account)
6	Cheque Status inquiry	CHQ (space) Cheque number (space) last 4 digits of the account number
7	Cheque Book request	CBR (Add space & last 4 digits of the account number if you have more than 1 account)
8	Block Ujjivan account UPI services	UPIBLOCK

To Block or Hotlisting Debit Card

By Contact No.: You can call at 18002082121
By Internet Banking: Log in to NetBanking → Go to Menu → Go to Cards → Select Debit Card Hotlisting → Debit Card will be blocked and a Service Request Number will be provided.
By Mobile Banking: You can block your card through android or iOS app
By Branch: You can also visit your bank branch and submit block card request.

Regional Office Contact Details

Sr No.	Regional Office	Contact No.	Address
1	South Regional Office	-	No. 36, 9^th Floor, 80 feet Road, TTMC Bus Stop, 6^th Block, Koramangala Bangalore- 560095, Karnataka, India
2	East Regional Office	033-40452121 Fax: 033-40452120	Rishi tech Park, 4^th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata-700160.
3	West Regional Office	-	7^th Floor, Almonte IT Park, Landmark - Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014.
4	North Regional Office	0120-6262121	D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh - 201301

Grievance Redressal

Level 1:

For any query/complaint, you can contact at 18002082121 or mail at customercare [at] ujjivan [dot] bank [dot] in .
You can also fill out this Complaint Form .
You can also visit to your nearest Branch Location .

Level 2:

If your query is not resolved within 7 days, then you can contact to the regional nodal officer details mentioned below:

Sr No.	Region	Contact No.	Email	Address (Ujjivan Small Finance Bank Limited)	Area Covered
1	South Region	080-68434151	rno [dot] south [at] ujjivan [dot] bank [dot] in	Regional Office 9^th Floor, Bmtc Building, No.36, 80 Feet Road, Koramangala - 6^th Block, Bengaluru, Karnataka - 560095	Karnataka, Tamil Nadu, Kerala, Telangana, Andhra Pradesh, Goa and Puducherry
2	North Region	080-68434152	rno [dot] north [at] ujjivan [dot] bank [dot] in	Block- D, Plot No -7, Vyapar Marg, Gmtt Bulding 2^nd & 3^rd Floor, Sector- 3, Noida, Uttar Pradesh - 201301	Delhi, Uttar Pradesh, Chandigarh, Rajasthan, Uttarakhand, Punjab, Haryana, Madhya Pradesh, Chhattisgarh and Himachal Pradesh
3	East Region	080-68434153	rno [dot] east [at] ujjivan [dot] bank [dot] in	4^th Floor, Rishi Tech Park, Premises No.02- 0360, Plot No. Dh-6/2, Action Area 1d, New Town, Kolkata - 70015	West Bengal, Jharkhand, Odisha, Bihar, Assam, Meghalaya and Tripura
4	West Region	080-68434154	rno [dot] west [at] ujjivan [dot] bank [dot] in	Almonte IT Park, Sr No 8, 7^th Floor, Next to Reliance Smart, Hadapsar Mundhwa Bypass, Village Kharadi, Pune- 411014.	Maharashtra and Gujarat

Level 3:

If you are still not satisfied with the response received within 7 days, then you can may escalate your query to the principal nodal officer details mentioned below:
Contact No.: 080-68434150
Email: pno [at] ujjivan [dot] bank [dot] in
Address: Ujjivan Small Finance Bank Limited,
Grape Garden, 3^rd A Cross, 18^th Main Rd, 6^th Block,
Koramangala, Bengaluru, Karnataka 560095

Level 4

If you are still not satisfied with the resolution provided within 30 days in the above levels, then you can contact the RBI Ombudsman details are given below:
Contact No.: 14448 (9:30am-5:15pm)
Address: Reserve Bank of India,
4^th floor, Sector 17, Chandigarh, 160017
You can also lodge your complaint online through Complaint Management System (CMS) Portal .

For NEFT/RTGS Related Complaints

Contact No.: 18002082121 (Same For All)

Sr No.	Level of Escalation	Name/Service	Email
1	Generic Contact (NEFT/RTGS - CFC)	Customer Care	customercare [at] ujjivan [dot] bank [dot] in
2	Escalation Level 1	Satyajit Sahoo	disputes [dot] neft-rtgs [at] ujjivan [dot] bank [dot] in
3	Escalation Level 2	Chitra Sriraman	chitra [dot] sriraman [at] ujjivan [dot] bank [dot] in
4	Escalation Level 3	Ayan Sarkar	ayan [dot] sarkar [at] ujjivan [dot] bank [dot] in

Department Wise Emails

Sr No.	Business	Name	Email
1	Retail Liabilities, TASC & TPP	Hitendra Jha	hitendra [dot] jha [at] ujjivan [dot] bank [dot] in
2	Micro Banking and Gold Loans	Vibhas Chandra	vibhas [dot] chandra [at] ujjivan [dot] bank [dot] in
3	MSME	Umesh Arora	umesh [dot] arora [at] ujjivan [dot] bank [dot] in
4	Agriculture Banking	Murali Chari	murali [dot] chari [at] ujjivan [dot] bank [dot] in
5	Housing Loans & Micro Mortgages	Pradeep B	pradeep [dot] b [at] ujjivan [dot] bank [dot] in
6	Financial Institutions and Government Banking Group	Parag Srivastava	parag [dot] srivastava [at] ujjivan [dot] bank [dot] in
7	Vehicle Finance	Premkumar G	premkumar [dot] g [at] ujjivan [dot] bank [dot] in

Form Center

Head Office

Ujjivan Small Finance Bank Ltd.
Grape Garden, No. 27, 3^rd “A” Cross, 18^th Main,
6^th Block, Koramangala, Bengaluru-560095, Karnataka, India
Contact No.: 080-41468700 , 080-68682121 (For NRI)