DBS Bank Customer Care No. 1800 209 4555

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• customercareindia [at] dbs [dot] com (For Customer Care)

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Grievance Redressal

Level 1:

• For any query/complaint you can contact at the details given below:
  

  Sr.No.	Service/Department	Contact No.	Email
  1	Call Centre	Customer service helpline: 18602103456 Treasures dedicated helpline: 18602671234, 18002094555 Overseas customer service helpline: +91-44-66854555	customercareindia [at] dbs [dot] com
  2	Business Care	Customer service helpline: 18001036500, 18004199500 Overseas Customer service helpline: +91 44 66328000	businesscarein [at] dbs [dot] com
  3	Credit Cards	DBS Credit Card helpline: 18602676789 Overseas customer service helpline: +91 44 6904 6789 DBS Vantage Credit Card dedicated helpline: 18002094555 Overseas Vantage Credit Card service helpline: +91 44 6685 4555	DBS Credit Card: cardcareindia [at] dbs [dot] com , DBS Vantage Credit card: vantagecareindia [at] dbs [dot] com
  4	Customer Facilitation centre for NEFT & RTGS	022-68330934 (Mon-Fri, 10am-7pm)	paymentrecall [at] dbs [dot] com
  5	Demat Services/ Custody/ Merchant Banking	18602103456 (24X7)	-
  6	Report an Unauthorized Transaction	National Cyber Crime Helpline: 1930 Internet Banking/Debit Card: 18602103456 (India), 18602674567, +91 44 6685 4555 (Overseas) Non-Individual (SME/Corporate/Institutional Customers): 18004199500, 18001036500 (India), +91 44 6632 8000 (Overseas) Credit Card: 18602676789 (DBS Credit Card India), +91 4469046789 (DBS Credit Card Overseas) 18002094555, (DBS Vantage Credit Card India) Overseas: +91 44 6685 4555 (DBS Vantage Credit Card Overseas)	-

• You can also lodge your complaint through the Official Website and Digibank App , you can also visit your nearest Branch Location .

Level 2:

• If your query is still not resolved or you are still not satisfied with the resolution provided at Level 1 then you can escalate the issue to theRegional Heads at the details given below:
  

  Sr.No.	Region	Regional Head	Contact No.	Email
  1	Andhra Pradesh & Telangana	Srinivasan Selvaraj	9840075543	srinivasans [at] dbs [dot] com
  2	Coimbatore & Karur	Chanthirashekar V	8144495959	chanthirashekar [at] dbs [dot] com
  3	Chennai	Nagarajan R	9585508185	nagarajanr1 [at] dbs [dot] com
  4	Karnataka & Kerala	Dibyendu Bardhan	9986938889	dibyendubardhan [at] dbs [dot] com
  5	North	Bhuwan Sharma	9987026354	bhuwan [at] dbs [dot] com
  6	West	Zeno Fernandes	9820402608	zenofernandes [at] dbs [dot] com

• You can also escalate the issue to the cluster heads at the details given below:
  

  Sr.No.	Cluster	Cluster Head	Contact No.	Email
  Andhra Pradesh & Telangana
  1	Hyderabad	Dinesh Thakkar	9885327012	dineshthakkar [at] dbs [dot] com
  2	Kurnool	Kalyana Chakravaarthy K	9885159184	kalyanachakrav1 [at] dbs [dot] com
  3	Ongole	Kalyana Chakravaarthy K	9885159184	kalyanachakrav1 [at] dbs [dot] com
  4	Vijayawada	Ponnuru Sudhakar	9866950600	ponnurusudhakar [at] dbs [dot] com
  5	Vishakhapatnam	Chakravarthy Puligadda	9949091051	chakravarthyp1 [at] dbs [dot] com
  6	Warangal	Hari Krishna Malladi	9963965783	harikm [at] dbs [dot] com
  Coimbatore & Karur
  7	Coimbatore	Subramanian V	8807830165	subramanianvs [at] dbs [dot] com
  8	Erode	Chitra K	7397036367	chitrakk [at] dbs [dot] com
  9	Karur	Shanmugavel P	7904480056	shanmugavelp [at] dbs [dot] com
  10	Kovilpatti	Nagappan N	8838601854	nagappann [at] dbs [dot] com
  11	Madurai	Deepika J	8144453800	deepikaj [at] dbs [dot] com
  12	Salem	Ramesh K	7550085676	rameshkr [at] dbs [dot] com
  13	Trichy	Madhusudhanan B	7810078591	madhusudhananb [at] dbs [dot] com
  Chennai
  14	Chennai City 1	Sindhu Anbarasan	8939595949	sindhuanbarasan [at] dbs [dot] com
  15	Chennai City 2	Sindhu Anbarasan	8939595949	sindhuanbarasan [at] dbs [dot] com
  16	Krishnagiri	Srinivasan N	9965628999	srinivasann1 [at] dbs [dot] com
  17	Mayiladuthurai	Nawaz Ali Baig	9884400802	nawazalibaig [at] dbs [dot] com
  18	Neyveli	Arunmali J	9361130033	arunmalij [at] dbs [dot] com
  19	Pondicherry	Vijayarangan U	9597609323	vijayaranganu [at] dbs [dot] com
  20	Tanjavur	Sulthan Samsudeen U	9677164662	sulthan [at] dbs [dot] com
  Karnataka & Kerala
  21	Bangalore 1	Praveen Devaray	8971067666	praveendevaray [at] dbs [dot] com
  22	Bangalore 2	Suman Sutradhar	9916474567	sumansutradhar [at] dbs [dot] com
  23	Hubli	Manivarna G	9986245820	manivarnag [at] dbs [dot] com
  24	Pollachi	Saiveera Sekar A.S	9842048907	saiveerasekaras [at] dbs [dot] com
  North
  25	East	Sunayana Dhar Nath	9830275930	sunayana [at] dbs [dot] com
  26	NCR	Nidhi Shishoo	9717100117	nidhishishoo [at] dbs [dot] com
  27	Rest of North	Amritinder Singh	9888911644	amritindersingh [at] dbs [dot] com
  West
  28	Gujarat	Breeze Mathew	7574815007	breezemathew [at] dbs [dot] com
  29	Mumbai	Rohit Sinha	9925006656	rohitsinha [at] dbs [dot] com
  30	Rest of Maharashtra & MP	Ashish Madhusudan Deshmukh	9665777234	ashishm1 [at] dbs [dot] com

• If query is still not resolved kindly contact the Regional Nodal Officers at the details given below:
  

  Sr.No.	Name	Designation	Email	Address
  1	Deepak Rudrapattana	Assistant Vice President	rno_karnataka [at] dbs [dot] com	Salapuria Windsor, No. 3, Ulsoor Road, Ulsoor, Bangalore 560042, Karnataka
  2	Hari Narayanan	Vice President	rno_chennai [at] dbs [dot] com	3rd Floor, Old Door No. 24, New Door No. 47, Thirumalai Pillai Road, T. Nagar, Chennai 600017
  3	Jayanth Swaminathan	Assistant Vice President	rno_coimbatore [at] dbs [dot] com	Platinum Jubilee Building, 2nd Floor, 68, Oppanakara Street, Coimbatore 641001, Tamil Nadu
  4	Saravanan P	Senior Associate	rno_karur [at] dbs [dot] com	II Floor, Salem Road, Kathaparai, Karur 639006, Tamil Nadu
  5	Kapil Mathur	Senior Vice President	rno_northeast [at] dbs [dot] com	DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi 110001
  6	Gopala Krishna	Senior Associate	rno_hyderabad [at] dbs [dot] com	2B and 2C, Ground Floor, Aditya Trade Centre, Ameerpet, Hyderabad 500038, Telangana
  7	Nitin Ravalallu	Vice President	rno_west [at] dbs [dot] com	Express Towers, Nariman Point, Mumbai 400021, Maharashtra

• You will receive a response/resolution within 5 working days.

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: 022-66147578
  Email: dbsnodalofficer [at] dbs [dot] com (Digibank and Treasures Customers), dbsnodalofficer [at] dbs [dot] com (Corporate Customers), supercardnodal [at] dbs [dot] com (Credit Card Customers)
  Address: DBS Bank India Limited, The Ruby Towers, 6^th Floor,
  Senapati Bapat Marg, Dadar (W) Mumbai - 400 028
• You will receive a response/resolution within 7 working days.

Level 4:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 3 then you can escalate the issue to the senior management at the details given below:
  

  Sr.No.	Designation	Email	Address
  1	Managing Director & Head - National Distribution	seniormgmt-cbg [at] dbs [dot] com	DBS Bank India Limited, Express Towers, Nariman Point, Mumbai - 400021
  2	Managing Director, Head - Consumer Banking (India)	cbgheaddbsindia [at] dbs [dot] com	DBS Bank India Ltd, 6th Floor, Ruby House, J K Sawant Marg, Dadar West, Mumbai - 400028
  3	Managing Director & CEO, India	ceodbsindia [at] dbs [dot] com	DBS Bank India Limited, 19th Floor, Express Towers, Nariman Point, Mumbai - 400021

• You will receive a response/resolution within 14 working days.

Level 5:

• If your query is not resolved within 30 days or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 14448 (9:30am-5:15pm)
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through Complaint Management System (CMS) Portal .

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