DBS Bank Customer Care No. 1800 209 4555

Organization: 
Toll free Number(s): 
  • 1800 209 4555 (For Customer Support, 24X7)
  • 1930 (National Cyber Crime Helpline)
All India Number(s): 
  • 1860 267 1234 (Alternate Customer Support, 24X7)
  • 1860 210 3456 (For Customer Support/Phone Banking)
  • 1860 267 4567 (Alternate Customer Support/Phone Banking, 24/7)
  • 1860 267 6789 (For Credit Card Support)
International Numbers: 
+91 44 6685 4555 (For Overseas Customer Support)
+65 800 852 6186 (Only From Singapore)

IVRS Menu: 1860 210 3456/ 1860 267 4567

Select your preferred language

  • Press 1: For banking related queries
    • Press 1: For report loss of debit card or to block your debit card, To report fraudulent or suspicious transaction
    • Press 2: For monthly average balance related queries
    • Press 3: For account related queries
    • Press 4: For debit card related queries
    • Press 5: For fund transfer related queries
    • Press 9: To speak to a customer care executive
  • Press 2: For credit card related queries
    • Press 1: For DBS spark card related queries
    • Press 2: For DBS vantage card related queries
    • Press 3: For DBS bank super card related queries

Email

  • customercareindia [at] dbs [dot] com (For Customer Care)

Important Links

Internet Banking

Grievance Redressal

Level 1:

  • For any query/complaint you can contact at the details given below:
    Sr.No. Service/Department Contact No. Email
    1 Call Centre Customer service helpline: 18602103456
    Treasures dedicated helpline: 18602671234, 18002094555
    Overseas customer service helpline: +91-44-66854555
    customercareindia [at] dbs [dot] com
    2 Business Care Customer service helpline: 18001036500, 18004199500
    Overseas Customer service helpline: +91 44 66328000
    businesscarein [at] dbs [dot] com
    3 Credit Cards DBS Credit Card helpline: 18602676789
    Overseas customer service helpline: +91 44 6904 6789
    DBS Vantage Credit Card dedicated helpline: 18002094555
    Overseas Vantage Credit Card service helpline: +91 44 6685 4555
    DBS Credit Card: cardcareindia [at] dbs [dot] com ,
    DBS Vantage Credit card: vantagecareindia [at] dbs [dot] com
    4 Customer Facilitation centre for NEFT & RTGS 022-68330934 (Mon-Fri, 10am-7pm) paymentrecall [at] dbs [dot] com
    5 Demat Services/ Custody/ Merchant Banking 18602103456 (24X7) -
    6 Report an Unauthorized Transaction National Cyber Crime Helpline: 1930
    Internet Banking/Debit Card: 18602103456 (India), 18602674567, +91 44 6685 4555 (Overseas)
    Non-Individual (SME/Corporate/Institutional Customers): 18004199500, 18001036500 (India), +91 44 6632 8000 (Overseas)
    Credit Card: 18602676789 (DBS Credit Card India), +91 4469046789 (DBS Credit Card Overseas) 18002094555, (DBS Vantage Credit Card India) Overseas: +91 44 6685 4555 (DBS Vantage Credit Card Overseas)
    -
  • You can also lodge your complaint through the Official Website and Digibank App , you can also visit your nearest Branch Location .

Level 2:

  • If your query is still not resolved or you are still not satisfied with the resolution provided at Level 1 then you can escalate the issue to theRegional Heads at the details given below:
    Sr.No. Region Regional Head Contact No. Email
    1 Andhra Pradesh & Telangana Srinivasan Selvaraj 9840075543 srinivasans [at] dbs [dot] com
    2 Coimbatore & Karur Chanthirashekar V 8144495959 chanthirashekar [at] dbs [dot] com
    3 Chennai Nagarajan R 9585508185 nagarajanr1 [at] dbs [dot] com
    4 Karnataka & Kerala Dibyendu Bardhan 9986938889 dibyendubardhan [at] dbs [dot] com
    5 North Bhuwan Sharma 9987026354 bhuwan [at] dbs [dot] com
    6 West Zeno Fernandes 9820402608 zenofernandes [at] dbs [dot] com
  • You can also escalate the issue to the cluster heads at the details given below:
    Sr.No. Cluster Cluster Head Contact No. Email
    Andhra Pradesh & Telangana
    1 Hyderabad Dinesh Thakkar 9885327012 dineshthakkar [at] dbs [dot] com
    2 Kurnool Kalyana Chakravaarthy K 9885159184 kalyanachakrav1 [at] dbs [dot] com
    3 Ongole Kalyana Chakravaarthy K 9885159184 kalyanachakrav1 [at] dbs [dot] com
    4 Vijayawada Ponnuru Sudhakar 9866950600 ponnurusudhakar [at] dbs [dot] com
    5 Vishakhapatnam Chakravarthy Puligadda 9949091051 chakravarthyp1 [at] dbs [dot] com
    6 Warangal Hari Krishna Malladi 9963965783 harikm [at] dbs [dot] com
    Coimbatore & Karur
    7 Coimbatore Subramanian V 8807830165 subramanianvs [at] dbs [dot] com
    8 Erode Chitra K 7397036367 chitrakk [at] dbs [dot] com
    9 Karur Shanmugavel P 7904480056 shanmugavelp [at] dbs [dot] com
    10 Kovilpatti Nagappan N 8838601854 nagappann [at] dbs [dot] com
    11 Madurai Deepika J 8144453800 deepikaj [at] dbs [dot] com
    12 Salem Ramesh K 7550085676 rameshkr [at] dbs [dot] com
    13 Trichy Madhusudhanan B 7810078591 madhusudhananb [at] dbs [dot] com
    Chennai
    14 Chennai City 1 Sindhu Anbarasan 8939595949 sindhuanbarasan [at] dbs [dot] com
    15 Chennai City 2 Sindhu Anbarasan 8939595949 sindhuanbarasan [at] dbs [dot] com
    16 Krishnagiri Srinivasan N 9965628999 srinivasann1 [at] dbs [dot] com
    17 Mayiladuthurai Nawaz Ali Baig 9884400802 nawazalibaig [at] dbs [dot] com
    18 Neyveli Arunmali J 9361130033 arunmalij [at] dbs [dot] com
    19 Pondicherry Vijayarangan U 9597609323 vijayaranganu [at] dbs [dot] com
    20 Tanjavur Sulthan Samsudeen U 9677164662 sulthan [at] dbs [dot] com
    Karnataka & Kerala
    21 Bangalore 1 Praveen Devaray 8971067666 praveendevaray [at] dbs [dot] com
    22 Bangalore 2 Suman Sutradhar 9916474567 sumansutradhar [at] dbs [dot] com
    23 Hubli Manivarna G 9986245820 manivarnag [at] dbs [dot] com
    24 Pollachi Saiveera Sekar A.S 9842048907 saiveerasekaras [at] dbs [dot] com
    North
    25 East Sunayana Dhar Nath 9830275930 sunayana [at] dbs [dot] com
    26 NCR Nidhi Shishoo 9717100117 nidhishishoo [at] dbs [dot] com
    27 Rest of North Amritinder Singh 9888911644 amritindersingh [at] dbs [dot] com
    West
    28 Gujarat Breeze Mathew 7574815007 breezemathew [at] dbs [dot] com
    29 Mumbai Rohit Sinha 9925006656 rohitsinha [at] dbs [dot] com
    30 Rest of Maharashtra & MP Ashish Madhusudan Deshmukh 9665777234 ashishm1 [at] dbs [dot] com
  • If query is still not resolved kindly contact the Regional Nodal Officers at the details given below:
    Sr.No. Name Designation Email Address
    1 Deepak Rudrapattana Assistant Vice President rno_karnataka [at] dbs [dot] com Salapuria Windsor, No. 3, Ulsoor Road, Ulsoor, Bangalore 560042, Karnataka
    2 Hari Narayanan Vice President rno_chennai [at] dbs [dot] com 3rd Floor, Old Door No. 24, New Door No. 47, Thirumalai Pillai Road, T. Nagar, Chennai 600017
    3 Jayanth Swaminathan Assistant Vice President rno_coimbatore [at] dbs [dot] com Platinum Jubilee Building, 2nd Floor, 68, Oppanakara Street, Coimbatore 641001, Tamil Nadu
    4 Saravanan P Senior Associate rno_karur [at] dbs [dot] com II Floor, Salem Road, Kathaparai, Karur 639006, Tamil Nadu
    5 Kapil Mathur Senior Vice President rno_northeast [at] dbs [dot] com DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi 110001
    6 Gopala Krishna Senior Associate rno_hyderabad [at] dbs [dot] com 2B and 2C, Ground Floor, Aditya Trade Centre, Ameerpet, Hyderabad 500038, Telangana
    7 Nitin Ravalallu Vice President rno_west [at] dbs [dot] com Express Towers, Nariman Point, Mumbai 400021, Maharashtra
  • You will receive a response/resolution within 5 working days.

Level 3:

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
    Contact No.: 022-66147578
    Email: dbsnodalofficer [at] dbs [dot] com (Digibank and Treasures Customers), dbsnodalofficer [at] dbs [dot] com (Corporate Customers), supercardnodal [at] dbs [dot] com (Credit Card Customers)
    Address: DBS Bank India Limited, The Ruby Towers, 6th Floor,
    Senapati Bapat Marg, Dadar (W) Mumbai - 400 028
  • You will receive a response/resolution within 7 working days.

Level 4:

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 3 then you can escalate the issue to the senior management at the details given below:
    Sr.No. Designation Email Address
    1 Managing Director & Head - National Distribution seniormgmt-cbg [at] dbs [dot] com DBS Bank India Limited, Express Towers, Nariman Point, Mumbai - 400021
    2 Managing Director, Head - Consumer Banking (India) cbgheaddbsindia [at] dbs [dot] com DBS Bank India Ltd, 6th Floor, Ruby House, J K Sawant Marg, Dadar West, Mumbai - 400028
    3 Managing Director & CEO, India ceodbsindia [at] dbs [dot] com DBS Bank India Limited, 19th Floor, Express Towers, Nariman Point, Mumbai - 400021
  • You will receive a response/resolution within 14 working days.

Level 5:

  • If your query is not resolved within 30 days or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
    Contact No.: 14448 (9:30am-5:15pm)
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC),
    Reserve Bank of India, 4th Floor,
    Sector 17, Chandigarh - 160017
  • You can also lodge complaint online through Complaint Management System (CMS) Portal .

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Comments

Unable to receive email OTP

Sir,

I changed my damaged mobile but mobile no.is same.

I am unable to activate my DBS app in my new phone due to not receiving email OTP whereas I have not changed my mail I'd.

Due to lockdown I am unable to visit branch.

In view of above, request to resolve the issue.

Regards

Raman Kumar mishra

Kyc verify

Aadhar OTP VERIFY

Kyc

I have already account in digibank but kyc is not complete so that my account is logout.

Cheque book request

I need immediately cheque book ok dbs account,so, please help me.

Nanak

Kamplet

How can biometric

My dbs bank account is upgrade. Plz help

Upgrade full saving account

Please help in full transfer in full savings account

I'm not get mobile banking

I want to use mobile banking but there is no working application in my phone so please tell me how to use mobile banking May you help me