DBS Bank Toll Free No. 1800 209 4555

Organization: 
Toll free Number(s): 
  • 1800 209 4555 (Customer Service Helpline,24*7)
  • 1800 103 9897 (Business Care)
  • 1800 103 6500 (Business Query)
  • 1800 419 9500 (Another No. for Business Query)
  • 1800 425 2233 (Old Helpline No. of Lakshmi Vilas Bank)
All India Number(s): 
  • 1860 267 1234 (Customer Support, Mon-Friday, 10.00 am to 7.00 pm)
  • 1860 210 3456 (Digital Banking)
  • 1860 123 1000 (For customer support & escalations regarding the cashback)
  • 1860 267 4567 (For queries relating to Lakshmi Vilas Bank, 24x7)
  • +91 44 6685 4555 (Overseas Customer Service Number)
  • +91 44 4334 6600 ( Overseas Cusomer Business Care)

Email

  • customercareindia [at] dbs [dot] com (Customer support)

Internet Banking

Important Links

Grievance Redressal

If you have any query/complaints, bank provides multiple channels to the customer to register their complaints / share their feedback.:

Through Customer Care -

  • For Banking Related, other than Credit Cards :
    • Contact 24-hour customer service helpline number 1860 210 3456 / 1860 267 1234 or overseas customer service number 91-44-66854555.
  • For queries relating to the Retail Banking service :
    • Contact 24-hour customer service helpline number 1860 267 4567 or overseas customer service number 91-44-69046600.
    • Retail customers (digibank / Treasures Customers /(other than Credit Cards)) can email at customercareindia [at] dbs [dot] com.
  • For queries relating to Credit Cards :
    • Contact 24-hour credit card service helpline number 18602676789 or our overseas customer service number +9144 69046789 .
    • Credit card customers can email at supercardcare [at] dbs [dot] com

Through Business Care -

  • Corporate customers may contact business care numbers:
    • Contact on 1800 103 6500 | 1800 419 9500 | +9144 4334 6600 (Overseas Number). Operation of Business Care is from Monday to Friday, 10.00 am to 7.00 pm or email at BusinessCarein [at] dbs [dot] com

Through Branch -

  • You can write to your relevant Branch Customer Service Managers, giving details of your issues / concerns. The details of branches Managers are :

For RTGS / NEFT Queries-

Branch Managers

Location Name Contact Details Email Address
DBS Bank India Limited
Andheri East Mr. Sreeram R Tel:  022-68331201
Extn:  61201
sreeram1 [at] dbs [dot] com Unit No.1 & 6, Kanakia Wall Street,
CTS No. 25, Andheri Kurla Road, Chakala,
Andheri East, Mumbai – 400093,
Maharashtra
Bengaluru  Ms Rennu Mukharjii Tel : 080-66328888
Extn : 28872
Direct Tel : 080- 66328872
rennumukharjii [at] dbs [dot] com Salarpuria Windsor,
3, Ulsoor Road,
Bengaluru – 560042
Bhubaneswar  Mr. Bishwarup Chatterjee Tel: 9051396963 bishwarup [at] dbs [dot] com Esplanade One Mall, 3rd Floor,
Office No. 301, 721, Rasulgarh,
Bhubaneswar - 751010, Odisha
Chennai  Ms. Rakhee S Tel : 044 -66568888
Extn : 68894
Direct Tel:  044- 6656 8894
rakhee [at] dbs [dot] com 806, Anna Salai,
Chennai – 600002
Chennai OMR branch S. Jeya Krishnan Tel: 044-24542004
Direct Tel: 044-24542004
sjeyakrishnan [at] dbs [dot] com # Plot No.28-29, Ground Floor,
OMR Road, Kottivakkam,
Chennai - 600041.
Coimbatore  Mr. Sambath Kumar Tel:    0422-2210745 sambathkumar [at] dbs [dot] com Mayflower Midcity, 1510,
Trichy Road, Coimbatore
– 641018
Cuddalore  Mr. Vinoth Kumar Tel : 0413-2265102 vinothkumar [at] dbs [dot] com Office building no.1, Anugraha
Satellite Township, Periyakattupalayam
Village, East Coast Road,
Cuddalore Taluk – 605007,
Tamil Nadu
New Delhi Ms Polly Talwar Tel : 011-66538888
Extn : 11873
Direct Tel : 011- 66538888
pollytalwar [at] dbs [dot] com 100 Capitol Point,
Baba Kharak Singh Marg,
Connaught Place,
New Delhi – 110001
Gurugram Ms. Richa Pant Direct Tel:   8657593720 richapant [at] dbs [dot] com Unit 4B, Ground Floor,
DLF Building no.10, Tower C,
DLF Cyber City, Phase-II,
Sector 24, Gurugram,
Haryana – 122002
Gurgaon Ocus Branch Mr. Shiv kumar Bhajanka Direct Tel: 8657593718 shivbhajanka [at] dbs [dot] com TGF 03 Ocus Technopolis Tower,
Golf Course Road, Sun City DLF
Phase 5, Sector 54. Gurgaon,
Haryana 122001.
Hyderabad Sanjay Konnur 8657593710 sanjaykonnur [at] dbs [dot] com 6-3-1109/1/P/G1/Ground Floor,
Jewel Pawani Towers, Somajiguda,
Raj Bhavan Road, Hyderabad,
Telangana - 500082
Jaipur  Mr. Kushal Mathur Tel: 0141-2740181 kushalmathur [at] dbs [dot] com Unit no G5-8, Ground floor, Felicity
Tower, Plot No. 1, Sahkar Marg, Lal
Kothi, Jaipur - 302015
Kolhapur  Deepak Kurhade Tel : 0231- 6658800
Extn : 58802
Direct Tel : 0231-6658802
deepakkurhade [at] dbs [dot] com Amit Plaza. 199/4, 1st Floor,
Gandhinagar Main Road, Kolhapur
– 416119
Kolkata  Ms Antara Ray Tel : 033-6621 8888
Extn : 48835
Direct Tel : 033-66218835
antararay [at] dbs [dot] com Little Russell Street, Kolkata
– 700071
Ludhiana  Mr. Jimmy Kalia Direct Tel:   8657593736 jimmykalia [at] dbs [dot] com F 39, Malhar Road, Sarabha
Nagar, Ludhiana – 141001.
Lucknow Mr. Prateek Awasthi Direct Tel: 8657410989 rprateekawasthi [at] dbs [dot] com Cyber Tower, Ground Floor, Unit No.
GOG1, GOG2 and Portion of GOF2
Pickup Bldg. Road, TC-34/V-2 Vibhuti
Khand, Gomti Nagar, Lucknow,
Uttar Pradesh 226010.
Moradabad Mr. Mayank Chaturvedi Tel : 0591- 2475700
Extn : 11302
Direct Tel : 0591-2475702
mayankc [at] dbs [dot] com 8th K.M.Mile Stone, Naya Moradabad,
Delhi Road, Moradabad – 244001
Mumbai  Mr. Kalyan Basu Tel : 022-6638 8888
Extn : 28444
Direct Tel : 022- 67528444
kalyanbasubasu [at] dbs [dot] com Express Towers, 1st Floor,
Nariman Point, Mumbai
– 400021
Nashik  Mr Saket Dangre Tel : 0253-6632100
Extn : 32102
Direct Tel : 0253-6632102
saketdangre [at] dbs [dot] com 40/1/A1, Jolly Plaza,
Howson Road, Deolali Camp,
Nashik – 422401
Noida  Mr. Samarth Jain Tel:   8657593715
Fax:  011-66211895
samarthjain [at] dbs [dot] com Zygon Square, 3rd Floor, Block
H-1 A, Sector-63, Noida – 201307,
Uttar Pradesh
Pune Ms. Asmita Rajput Tel: 020-66218888
Extn: 18706
Direct Tel: 020-66218706
asmita [at] dbs [dot] com Fortune House, Plot No. 363/2,
Gokhale Rd, Model Colony,
Shivajinagar, Pune – 411016
Raipur  Mr. Sunil Gadhve Tel: 8657792069 sunilgadhve [at] dbs [dot] com Ground Floor, Koas Celesta A, Opp.
Gold's Gym, Kh No. 20/19, Sheet
No. 3, Plot No 21, Shankar Nagar,
Raipur - 492005, Chhattisgarh.
Salem  Mr. Periyasamy.K Tel: 0427-2551303 / 0427-2551300 periyasamy [at] dbs [dot] com 24, Yercaud Road, Opp Modern
Theaters, Kannakurichi Po,
Salem – 636008
Surat  Ms. Shruti Desai Direct Tel : 0261- 6675416 shrutidesai [at] dbs [dot] com 2nd Floor, Above Shree Ambica
Auto, Plot No 10/11, Bhatpore
GIDC, Opp ONGC Hazira, Surat
– 394510
Vadodara  Mr. Santosh Samuel Tel:  8657593729 santoshsamuel [at] dbs [dot] com Ground Floor, Riddhi Complex,
Opp Bankers Heart Institute,
Old Padra Road, Vadodara
– 390015, Gujarat

In case Customer Service Managers fails to contact you within 3 working days, or if you are not satisfied with the response, follow the levels given below:

Level 1

Write to the City Business Head/ Cluster Head / Branch Head explaining the details of the concern. You will receive a response within a period of 5 working days of the :

City Heads / Branch Heads

Branch Contact Details
Andheri

Consumer & Corporate Banking
Name: Mr. Ram Prakash Khetan
Address: DBS Bank India Limited,
Unit No.1 & 6, Kanakia Wall Street,
CTS No. 25, Andheri Kurla Road,
Chakala, Andheri East,
Mumbai – 400093,
Maharashtra

Tel: 022-68331211
Extn: 61211
Email: ramprakash [at] dbs [dot] com

Bengaluru

Consumer Banking
Name : Ms. Devi Chandra Menon
Address : DBS Bank India Limited,
Salarpuria Windsor, 3, Ulsoor Road,
Bangalore – 560042

Tel: 044-66568847
Extn: 68847     
Direct Tel: 044-66568847
Email : devichandra [at] dbs [dot] com

Corporate Banking
Name: Ms. Mansi Tandon
Address: DBS Bank India Limited,
Salarpuria Windsor, 3,
Ulsoor Road,
Bangalore – 560042

Tel: 080-66328888
Extn: 28801
Direct Tel: 080-66328801
Email: mansitandon [at] dbs [dot] com

Bhubaneswar 

Consumer Banking
Name : Mr. Anshuman Mohanty
Address : Esplanade One Mall, 3rd Floor,
Office No. 301, 721, Rasulgarh,
Bhubaneswar - 751010, Odisha
Tel: 0674-2548050
Email : anshumanmohanty [at] dbs [dot] com

Corporate Banking
Name : Mr. Bishwarup Chatterjee
Address : Esplanade One Mall, 3rd Floor,
Office No. 301, 721, Rasulgarh,
Bhubaneswar - 751010, Odisha
Tel: 0674-2548050
Email : bishwarup [at] dbs [dot] com

Chennai

Consumer Banking
Name: Ms Devi Chandra Menon
Address: DBS Bank India Limited,
806, Anna Salai, Chennai – 600002

Tel: 044-6656 8888
Extn: 68847
Direct Tel: 044 6656 8847
Email: devichandra [at] dbs [dot] com

Corporate Banking
Name: Mr. Anurag Oberoi
Address: DBS Bank India Limited,
806, Anna Salai,
Chennai – 600002

Tel: 044 6656 8888
Extn: 68801
Direct Tel: 044-6656 8801
Email: anuragoberoi [at] dbs [dot] com

Chennai OMR branch Consumer & Corporate Banking
Name: Mr. Parthasarathy Ragavendran
Address: # Plot No.28-29, Ground Floor,
OMR Road, Kottivakkam, Chennai - 600041.
Tel: 044-24542004
Direct Tel: 044-24542004
Email: parthasarathyr [at] dbs [dot] com
Coimbatore 

Consumer & Corporate Banking
Name: Mr. Deepak Arumugam
Address: DBS Bank India Limited,
Mayflower Midcity, 1510, Trichy
Road, Coimbatore – 641018

Tel: 0422-2210749
Email: deepakarumugam [at] dbs [dot] com

Cuddalore 

Consumer & Corporate Banking
Name: Mr. Sandeep Sivaraman
Address: DBS Bank India Limited,
Office building no.1, Anugraha
Satellite Township, Periyakattupalayam
Village, East Coast Road Cuddalore
Taluk 605007, Tamil Nadu

Tel: 041-42615100
Extn: 15101
Direct Tel: 041-42615101
Email: ssivaraman [at] dbs [dot] com

Delhi

Consumer Banking
Name: Mr. Vaibhav Jain
Address: DBS Bank India Limited,
Capitol Point, Baba Kharak Singh
Marg, Connaught Place,
New Delhi – 110001
Tel: 011- 66538888
Extn: 38810
Direct Tel: 011-66538810
Email: vaibhavjain [at] dbs [dot] com

Corporate Banking
Name: Mr. Ravinder Chhabra
Address: DBS Bank India Limited,
Capitol Point, Baba Kharak Singh Marg,
Connaught Place,
New Delhi – 110001

Tel: 011-30418888
Extn: 11801
Direct Tel: 011- 66211801
Email: ravinderchhabra [at] dbs [dot] com

Gurgaon

Name: Ms. Nidhi Shishoo
Address: DBS Bank India Limited, Unit 4B,
Ground Floor, DLF Building no.10, Tower C,
DLF Cyber City, Phase-II, Sector 24,
Gurugram, Haryana – 122002

Tel: 0124-2350718
Email: nidhisishoo [at] dbs [dot] com

Gurgaon Ocus Branch Name: Mr. Manish Anthwal
Address: TGF 03 Ocus Technopolis Tower,
Golf Course Road, Phase 5 Sector 54.
Gurgaon. 122001.
Tel: 9873086333
Email: manishanthwal [at] dbs [dot] com
Hyderabad

Consumer Banking & Corporate Banking
Name: Mr K Srinivasa Rao
Address: DBS Bank India Limited,
6-3-1109/1/P/G1/Ground Floor,
Jewel Pawani Towers, Somajiguda,
Raj Bhavan Road, Hyderabad,
Telangana 500082

Tel: 9848932223
Email: srinivasarao [at] dbs [dot] com

Indore

Consumer Banking & Corporate Banking
Name: Mr. Umesh Yadav
Address: DBS Bank India Limited,
First Floor No. 103,104, Vikram Heights,
Y N Road, Indore – 452001,
Madhya Pradesh

Tel: 8657593726
Email: umeshyadav [at] dbs [dot] com

Kolhapur 

Consumer & Corporate Banking
Name: Mr. Anand Kulkarni
Address: DBS Bank India Limited,
199/4 Amit Plaza, 1st floor,
Gandhinagar Main Road,
Kolhapur – 416119

Tel: 0231-6658800
Extn: 58801
Direct Tel: 0231-6658801
Email: anandkulkarni [at] dbs [dot] com

Kolkata 

Consumer Banking
Name: Ms Shilpi Mullick
Address: DBS Bank India Limited,
4A, Little Russell Street,
Kolkata – 700071
Tel: 033-66218888
Extn: 48819
Direct Tel: 033-66218819
Email: shilpimullick [at] dbs [dot] com

Corporate Banking
Name: Mr. Jitesh Saboo
Address: DBS Bank India Limited,
4A, Little Russell Street,
Kolkata – 700071
Tel: 033-66218888
Extn: 48801
Direct Tel: 033-6628801
Email: jiteshsaboo [at] dbs [dot] com

Ludhiana 

Consumer & Corporate Banking
Name: Mr Amritinder Singh
Address: DBS Bank India Limited,
F 39, Malhar Road, Sarabha Nagar,
Ludhiana – 141001.

Tel: 8657593734
Direct Tel: 9888911644
Email: amritindersingh [at] dbs [dot] com

Mumbai 

Consumer Banking
Name: Mr. Asif Azad
Address: DBS Bank India Limited,
1st Floor, Express Towers, Nariman
Point, Mumbai – 400021.
Tel: 022- 66388888
Extn: 28444
Direct Tel: 022- 67528444
Email: asifazad [at] dbs [dot] com

Corporate Banking
Name: Mr. Gouresh Naik
Address: DBS Bank India Limited,
19th Floor, Express Towers,
Nariman Point, Mumbai – 400021.
Tel: 022-66388888
Extn: 31243
Direct Tel: 022-66131243
Email: goureshnaik [at] dbs [dot] com

Nashik

Consumer & Corporate Banking
Name: Mr Charudatta Satpute
Address: DBS Bank India Limited,
41/A Jolly Plaza Howson Road,
Deolali Camp,
Nashik – 422401

Tel: 0253-6632100
Extn: 32101
Direct Tel: 0253-6632101
Email: charudatta [at] dbs [dot] com

Noida 

Name: Mr. Nitin Puri
Address: DBS Bank India Ltd,
Zygon Square, 3rd Floor, Block H-1 A,
Sector-63, Noida – 201307, Uttar Pradesh

Tel: 8657593715
Fax: 011-66211895
Email: nitinpuri [at] dbs [dot] com

Pune

Consumer Banking
Name: Mr Bhuwan Sharma
Address: DBS Bank India Limited,
Fortune House, Plot No. 363/2,
Gokhale Rd, Model Colony,
Shivaji Nagar,
Pune – 411016
Tel: 020-66218888
Extn: 18718
Direct Tel: 020-66218718
Email: bhuwan [at] dbs [dot] com

Corporate Banking
Name: Mr. Mahesh Pathak
Address: DBS Bank India Limited,
Fortune House, Plot No. 363/2,
Gokhale Rd, Model Colony,
Shivaji Nagar,
Pune – 411016
Tel: 020-66218888
Extn: 18757
Direct Tel: 020-66218757
Email: maheshpathak [at] dbs [dot] com

Salem 

Consumer & Corporate Banking
Name: Mr K Sivakumar
Address: DBS Bank India Limited, 24,
Yercaud Road, Opp Modern Theaters,
Kannakurichi Po, Salem – 636008

Tel: 0427-2551300
Extn: 41301
Direct Tel: 0427-2551301
Email: sivakumar [at] dbs [dot] com

Surat 

Consumer & Corporate Banking
Name: Mr Vishal Agrawal
Address: DBS Bank India Limited,
2nd Floor, Above Shree Ambica Auto,
Plot No 10/11, Bhatpore GIDC,
Opp ONGC Hazira,
Surat – 394 510

Tel: 0261-6675400
Extn: 75411
Direct Tel: 9719337117
Email: vishalagrawal [at] dbs [dot] com

Vadodara 

Consumer & Corporate Banking
Name: Mr. Nirav Chokshi
Address: DBS Bank India Limited,
Ground Floor, Riddhi Complex, Opp
Bankers Heart Institute, Old Padra
Road, Vadodara – 390015,
Gujarat

Tel: 8980759383
Email: niravchokshi [at] dbs [dot] com

Regional Nodal Officers

Region/State In charge Name of the Regional Nodal Officer
DBS Bank India Limited
Karnataka and Coimbatore Pooja Bajaj
Sr.Vice President
Email : poojabajaj [at] dbs [dot] com

Salapuria Windsor, No. 3,
Ulsoor Road, Ulsoor , Bangalore 560042
Email : poojabajaj [at] dbs [dot] com
Chennai & Karur Hari Narayanan
Vice President
Email : hariv [at] dbs [dot] com

First Floor, 806 Anna Salai
Chennai – 600 002
Tamil Nadu
North & East Kapil Mathur
Vice President
Email : kapilmathur [at] dbs [dot] com

DLF Capital Point, Baba Khadak Singh Marg,
Connaught Place,
New Delhi 110001
Andhra Pradesh & Telangana K Srinivasa Rao
Vice President
Email : srinivasarao [at] dbs [dot] com

2B & 2C Ground Floor,
Aditya Trade Centre,Ameerpet,
Hyderabad 500 038
West Nitin Ravalallu
Vice President
Email : nitinravalallu [at] dbs [dot] com

Express Towers, Nariman Point
Mumbai 400 021

Level 2

If you are not satisfied with the resolution provided, you may write to the Bank's Principal Nodal Officer and they will response you within 7 working days of after receiving the complaint.

  • Principal Nodal Officer 
    DBS Bank India Limited 
    16th Floor, Express Towers 
    Nariman Point 
    Mumbai – 400 021. 
    Tel: 022-66147578 
  • Digibank / Treasures Customers (other than Credit Cards) email at
    • dbsnodalofficer [at] dbs [dot] com
  • Corporate customers can email at
    • dbsnodalofficer [at] dbs [dot] com
  • Credit card customers can email at
    • supercardnodal [at] dbs [dot] com

Level 3

If you do not get response from the Principal Nodal Officer within 7 working days, or if you are not satisfied with the response, please write to the Senior Management, they will response you within a period of 5 working days of the receiving the complaint.

Senior Management

  • For Consumer Banking
    • Mr. Bharath Mani
      Executive Director – Head National Distribution
      Email - seniormgmt-cbg [at] dbs [dot] com
      Lakshmi Vilas Bank (now part of DBS Bank India Limited)
      LVB House, 4 Sardar Patel Road, Guindy
      Chennai 600 032
  • SME Banking
    • Mr. Sudarshan Chari
      Executive Director & Head Business Banking
      Direct Tel – 022-6638 8829
      Email – sudarshanc [at] dbs [dot] com
      DBS Bank India Limited
      16th Floor, Express Towers
      Nariman Point
      Mumbai – 400 021

Level 4

If you do not get response from senior head within 5 working days, write to the Managing Director, they will response you within a period of 5 working days of the receiving the complaint.

Managing Director

  • Consumer Banking
    • Mr. Prashant Joshi
      Managing Director
      Head – Consumer Banking (India)
      Email – cbgheaddbsindia [at] dbs [dot] com
      DBS Bank India Ltd
      6th floor, Ruby House, J K Sawant Marg,
      Dadar West,
      Mumbai, Maharashtra 400028.
  • Corporate Banking
    • Mr. Niraj Kumar Mittal
      Managing Director
      Head – Institutional Banking Group (India)
      Mumbai – 400 021.
      Tel – 022-67528317
      Email – ibgheadindia [at] dbs [dot] com
      DBS Bank India Limited
      19th Floor, Express Towers
      Nariman Point

Level 5

If you are not satisfied with the response, please write to Chief Executive Officer and General Manager,  they will response you within a period of 5 working days of the receiving the complaint.

Chief Executive Officer and General Manager

  • Mr. Surojit Shome
    Managing Director and CEO, India
    Tel – 022-66388847
    Email – ceodbsindia [at] dbs [dot] com
    DBS Bank India Limited
    19th Floor, Express Towers
    Nariman Point
    Mumbai – 400 021

If you do not hear from the Chief Executive Officer and General Manager. within 5 working days, or if you are not satisfied with the response, the last step is you have to write to the Banking Ombudsman

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Comments

Unable to receive email OTP

Sir,

I changed my damaged mobile but mobile no.is same.

I am unable to activate my DBS app in my new phone due to not receiving email OTP whereas I have not changed my mail I'd.

Due to lockdown I am unable to visit branch.

In view of above, request to resolve the issue.

Regards

Raman Kumar mishra

Kyc verify

Aadhar OTP VERIFY

Kyc

I have already account in digibank but kyc is not complete so that my account is logout.

Cheque book request

I need immediately cheque book ok dbs account,so, please help me.

Nanak

Kamplet

How can biometric

My dbs bank account is upgrade. Plz help

Upgrade full saving account

Please help in full transfer in full savings account

I'm not get mobile banking

I want to use mobile banking but there is no working application in my phone so please tell me how to use mobile banking May you help me