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Bangalore Metro Rail Corporation (BMRCL) Contact No.
Updated on Friday, 6 December 2024 - 11:26am
Email
Organization:
Bangalore Metro Rail Corporation(BMRCL) Toll free Number(s):
- 1800 425 12345 (For Contact Support)
All India Number(s):
- 080-2296 9300 (Contact Support)
- 080-2296 9301 (Toll Free Helpline)
- 81055 56677 (For Ticket Purchase)
Website:
Official Website - contactus [at] bmrc [dot] co [dot] in (Contact Support)
- travelhelp [at] bmrc [dot] co [dot] in (For Travel Related Queries)
Install App
Important Links
- Metro Time Table
- For Grievance/Complaints
- Vigilance Grievance/Complaints
- For Recharge Portal
- Route Map
- Frequently Asked Questions
Contactless Smart Cards
- Contactless Smartcards are available for Rs.50/-.
- To recharge of smart card by payments of Rs. 50/- and (Max Rs.3000- Contactless Smart Cards (CSC))
- Return the valid pass after your journey and get a refund of Rs 50 from any Motro Customer Service Centre.
Officers Contact
| Sr No. | Designation | Service | Contact No. |
|---|---|---|---|
| 1 | Director (Project and Planning) | Civil Construction, Underground and Tunneling, Utility shifting, Station constructions etc. |
080-22969206 |
| 2 | Director (RSE) | Rolling Stock, Electrical, Signalling and Telecommunication |
080-22969231 |
| 3 | Chief Vigilance Officer | Aware matters related to BMRCL | 080-22969387, Email: nkbarnawal [at] bmrc [dot] co [dot] in, cvo [at] bmrc [dot] co [dot] in |
| 4 | General Manager (Land Acquisition) | Land acquisition, rehabilitation | 080-22969396 |
| 5 | Chief Public Relations Officer | RTI Act | 080-22969300 |
| 6 | Those who want to get more information about the Bangalore Metro Rail Project under the Right to Information Act | - | 080-22969200, 080-22969400 |
| 7 | Asset Development and Liaison Division | Retail outlets | 080-22969280, 080-22969274 Email: pd [at] bmrc [dot] co [dot] in |
| 8 | Metro travel related questions | For any complaints related to stations/security issues/ travel/recharge/tokens, passengers may contact OandM Dept. | 180042512345, 080-25191091 Email: travelhelp [at] bmrc [dot] co [dot] in |
| 9 | Manish-Line 1. | Lost | 8277889988. |
| 10 | Srinivasamurthy-Line 2. | Lost And Found | 080-22162232 |
Refund Procedure
- If you have any query/complaint then firstly you have to call 180042512345 or email at contactus [at] bmrc [dot] co [dot] in
- You can cancel your QR ticket for a refund before entry. But no refund is available if they enter the AFC gate or if the ticket is not canceled within one day.
- The refunded amount will be credited in your account within 7 days.
- For more information related to Refund Procedure please read
Rangoli Metro Art Centre
Address
Bangalore Metro Rail Corporation Limited,
3rd Floor, BMTC Complex, K.H. Road,
Shantinagar Bangalore - 560 027
Comments
QR scan code not received(whatsapp); no refund;no response
Yesterday I bought 3 tickets at a cost of 210/- through whatsapp QR code scan. The payment was successful but scan code did not come. I tried with second phone thinking that network issue could be there. Again payment was completed scan code never came. The counter lady did not help and asked us to buy through cash. This was a 5:29 and 5:31 pm at Rajarajeshwari metro station. The scan code never came and when cancellation request is made the response of namma metro is that there is no active QR ticket. There is no one to attend the complaint number180042512345 even after waiting for 20 minutes on multiple calls. There were more passengers having similar problem. Please verify, validate and REFUND
Folding e-bike on namma Metro
Presently folding e-bikes are not allowed on namma Metro.
I am a senior citizen with last-mile connectivity issues.
I request that the rule be reviewed and folding e-bikes be permitted on namma Metro trains. A resonable fee may be charged for the same.
Peenya Metro Parking attendents are overcharging
I have noticed many times the parking attendents claim fees have been increased and charge more money than is written in the notice boards. Please take strict action. Contact me for proof.
Late departure
It has been observed that train coming from Nagasandra always departs late by 3 mins and I would feel better to book a cab than going by metro as I would not miss the train because of these irregular timings.
Need direct train from nagasandra to whitefield
Hello,
We need direct metro train from nagasandra to whitefield, by this way we dont need to change metro at mejestic, also there will be leas crowd.
Complaint against rude behavior
In chruch street metro station the ticket counter is very rude. He has no manners to talk ..Action should be taken
In majestic metro station
In majestic metro station there is no change so without change we can't give you the ticket they told is this how metro people is working and where the rule has been written that if the customer has no change then we can't get the ticket. 15th October 2021 11:30 this incident was happened please take the necessary action about this please stop this kind of misbehaving.