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Bangalore Metro Rail Corporation (BMRCL) Contact No.
Updated on Saturday, 31 January 2026 - 5:03pm
Email
Organization:
Bangalore Metro Rail Corporation(BMRCL) Toll free Number(s):
- 1800 425 12345 (For Customer Support)
Website:
Official Website
iOS App:
Namma Metro-BMRCL official app
Android App:
Namma Metro-BMRCL official app IVRS Menu: 1800 425 12345
Select your preferred language
- Press 1: For registering complaint
- Press 2: For suggestion
- Press 3: For information
- Press 4: For information on penalty
- Press 5: To know about recharging travel card through BMRCL website
- Press 6: To get information on parking lot in nammo metro
- Press 7: To get information on placing advertisement or retail outlets on nammo metro
- contactus [at] bmrc [dot] co [dot] in (For General Query)
- travelhelp [at] bmrc [dot] co [dot] in (For Travel Related Query)
Important Links
Important Contact Details
| Sr No. | Purpose | Contact No. | Address |
|---|---|---|---|
| 1 | Project Related Information | 080-22969300, 080-22969301 | Bangalore Metro Rail Corporation Limited, III Floor, BMTC Complex, K.H.Road, Shanthinagar, Bangalore 560027 |
| 2 | Travel Related Information | Toll-free Helpline: 180042512345 080-25191091 |
Bangalore Metro Rail Corporation Ltd, Byappanahalli Depot, Old Madras Road, NGEF Stop, Bangalore - 560 038 |
Refund Procedure
- For any query related to refund, you can contact at 180042512345 or email at contactus [at] bmrc [dot] co [dot] in .
- Passengers can cancel QR tickets before entering the AFC gate, only refunds are there after entry or if not cancelled within 1 day.
- Refund will be initiated within 7 days in the original payment method .
- For more information, please read .
For Complaint
- For any query/complaint, you can contact at 180042512345
- You can also contact to the officers at the details mentioned below:
Sr No Designation Contact Details Functional Area 1 Director (Project & Planning) 080-22969206 Civil Construction, Underground & Tunneling, Utility shifting, Station constructions etc. 2 Director (RSE) 080-22969231 Rolling Stock, Electrical,Signalling & Telecommunication. 3 Chief Vigilance Officer Phone: 080-22969387 Vigilance matters related to BMRCL. 4 General Manager(Land Acquisition) BMRCL - Land Section Opposite to Chinnaswamy Stadium Gate 10 Mahatma Gandhi Road Bangalore - 560027.
080-22969396Civil Land acquisition, Rehabilitation 5 Chief Public Relations Officer 080-22969300 Public Relations 6 For more information on Bangalore Metro Rail Project under the RTI Act, Smt Sandhya Kumari A (PIO): 080-22969200, 080-22969400 RTI Act 7 Property Development & Connectivity Division 080-22969280, 080-22969274 8 Metro Travel Related Queries, O&M Division 080-25191091 For any Complaints related to Stations / Security Issues / Travel / Recharge / Tokens, passengers may kindly Contact 9 Manish - Line1 (Purple Line) and Srinivasmuruthy - Line2 (Green Line) Manish: 8277889988
Srinivasmuruthy: 080-25191232, 080-22162232Only for Lost and Found Queries - If your query is not resolved, then you can also lodge your complaint online through the portals given below:
PIO/Appellate Authority Contact Details
| Sr No. | Authority | Designation | Contact No. | Fax No. | |
|---|---|---|---|---|---|
| 1 | Public Authority | Managing Director, BMRCL | 080-22969202, 080-22969203 | md [at] bmrc [dot] co [dot] in | 080-22969204 |
| 2 | First Appellate Authority | Company Secretary & First Appellate Authority | 080-22969251 | nayakcs [at] bmrc [dot] co [dot] in | 080-22969222 |
| 3 | Public Information Officer | Public Information Officer & Manager (HR) | 080-22969300, 080-22969301 | sandhya [at] bmrc [dot] co [dot] in | 080-22969222 |
Head Office
Bangalore Metro Rail Corporation Ltd,
3rd BMTC Complex, Kengal Hanumanthaiah Rd,
Shanti Nagar, Bengaluru, Karnataka 560027
Email: helpdesk [at] bmrc [dot] co [dot] in
Comments
QR scan code not received(whatsapp); no refund;no response
Yesterday I bought 3 tickets at a cost of 210/- through whatsapp QR code scan. The payment was successful but scan code did not come. I tried with second phone thinking that network issue could be there. Again payment was completed scan code never came. The counter lady did not help and asked us to buy through cash. This was a 5:29 and 5:31 pm at Rajarajeshwari metro station. The scan code never came and when cancellation request is made the response of namma metro is that there is no active QR ticket. There is no one to attend the complaint number180042512345 even after waiting for 20 minutes on multiple calls. There were more passengers having similar problem. Please verify, validate and REFUND
Folding e-bike on namma Metro
Presently folding e-bikes are not allowed on namma Metro.
I am a senior citizen with last-mile connectivity issues.
I request that the rule be reviewed and folding e-bikes be permitted on namma Metro trains. A resonable fee may be charged for the same.
Peenya Metro Parking attendents are overcharging
I have noticed many times the parking attendents claim fees have been increased and charge more money than is written in the notice boards. Please take strict action. Contact me for proof.
Late departure
It has been observed that train coming from Nagasandra always departs late by 3 mins and I would feel better to book a cab than going by metro as I would not miss the train because of these irregular timings.
Need direct train from nagasandra to whitefield
Hello,
We need direct metro train from nagasandra to whitefield, by this way we dont need to change metro at mejestic, also there will be leas crowd.
Complaint against rude behavior
In chruch street metro station the ticket counter is very rude. He has no manners to talk ..Action should be taken
In majestic metro station
In majestic metro station there is no change so without change we can't give you the ticket they told is this how metro people is working and where the rule has been written that if the customer has no change then we can't get the ticket. 15th October 2021 11:30 this incident was happened please take the necessary action about this please stop this kind of misbehaving.