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Batik Air Malaysia Customer Care No. 011- 4171 4850
Updated on Thursday, 5 June 2025 - 3:47pm
Email
Organization:
batikair.com.my All India Number(s):
- 011-4171 4850 (For Customer Support, Mon-Fri: 9.30am-5:30pm, Sat: 9:30am-2pm)
International Numbers:
+603 78415 388 (For International Support, 9am-6pm, GMT+8)
+62 811-1938-0888 (For WhatsApp Support)
Website:
Official Website
iOS App:
Batik Air
Android App:
Batik Air - info_india [at] batikair [dot] com [dot] my (For General Support)
Important Link
Important Emails
| Sr.No. | Service | |
|---|---|---|
| 1 | For Group Booking | groupod [at] batikair [dot] com [dot] my |
| 2 | For Advertisement | advertising [at] batikair [dot] com [dot] my |
| 3 | For Customer Support | customercare [at] Batikair [dot] com |
| 4 | For General Query | od_customercare [at] batikair [dot] com [dot] my |
Lost/Delayed/Damaged Baggage And Refund
- For any query/complaint regarding lost, delayed and damaged baggage you can mail at baggage [dot] queries [at] batikair [dot] com [dot] my
- In case of damaged baggage kindly file a Property Irregularity Report (PIR) at the arriving station within 7 days of receiving the baggage.
- For ticket refund you can fill this Form
- For more information please read
Global Customer Care Centres
| Sr.No. | Country | - | Contact Details | Timing |
|---|---|---|---|---|
| 1 | Australia | +61291588599 | batikair [at] airlinerepservices [dot] com | Monday to Friday: 9.00am - 8.00pm (AEST) Saturday/Sunday & Public Holiday: Closed |
| 2 | New Zealand | +6498714033 | batikair [at] airlinerepservices [dot] com | Monday to Friday: 9.00am - 5.30pm (NZST) Saturday/Sunday & Public Holiday: Closed |
India Sales and Ticketing Offices
| Sr.No. | Location | Contact No. | Address | Timing | |
|---|---|---|---|---|---|
| 1 | Amritsar | (+91) 11 41714850 | rajeev [dot] batra [at] batikair [dot] com [dot] my | Amritsar Sales Office Malindo Airways Sdn Bhd | Mon - Fri 9.30am to 5.30pm |
| 2 | Bengaluru | (+91) 11 41714850 | del [dot] sales [at] batikair [dot] com [dot] my | 903, Kailash Building, 26,Kasturba Gandhi Marg, New Delhi-110001 |
Mon - Fri: 9.30am to 5.30pm, Sat: 9.30am to 1.30pm |
| 3 | Chennai | Airport Service : +91-44-22566112 , Ticketing/Sales : +91-44-22566113 |
maa [dot] sales [at] malindoair [dot] com | Malindo Airways Sdn Bhd Room No.9, Mezzanine Floor(West Wing), New International Terminal Complex-T-4, Tirusulam, Chennai International Airport, Chennai -600027 | Mon - Fri: 9.30am to 5.30pm Sat: 9.30am to 2.00pm |
| 4 | Kochi | +91 11417 14850 | del [dot] sales [at] batikair [dot] com [dot] my | - | - |
| 5 | Kolkata | +91 11417 14850 | del [dot] sales [at] batikair [dot] com [dot] my | - | 9.30am - 5.30pm (Mon-Fri) |
| 6 | Mumbai | (+91) 11 41714850 | del [dot] sales [at] batikair [dot] com [dot] my | - | Mon - Fri: 9.30am to 5.30pm |
| 7 | New Delhi | (+91) 11 41714850 | del [dot] sales [at] batikair [dot] com [dot] my | 903, Kailash Building, 26,Kasturba Gandhi Marg, New Delhi-110001 |
Mon - Fri: 9.30am to 5.30pm, Sat: 9.30am to 1.30pm |
| 8 | Trichy | +91 0431-2340209 , 2341772 , 7558152632 | trz [dot] sales [at] batikair [dot] com [dot] my | New Integrated Terminal Building (NITB), Trichy International Airport, Trichy 620007 |
Mon - Fri: 9.30am - 5.30pm, Sat: 9.30am - 12.30pm |
Malaysia Sales and Ticketing Offices
| Sr.No. | Location | Contact No. | Address | Timing |
|---|---|---|---|---|
| West Malaysia | ||||
| 1 | Kuala Lumpur International Airport (Terminal 1) | - | Level 5, Departure Hall, Counter E, 64000, KLIA | 05.00am to 01.00am daily |
| 2 | Subang Skypark | +603-78400492 | G4, Ground Floor, Departure Hall Subang Airport | 09.00am to 06.00pm daily |
| 3 | Penang | +604 6458858, +604-6415144 | L3LS7, Level 3, Mezzanine Floor, Penang International Airport, 11900, Bayan Lepas, Penang | 08.30am to 07.00pm daily |
| 4 | Langkawi | +604 955 5688 | 66, Mezzanine Floor Langkawi International Airport 07100 Padang Mat Sirat Langkawi, Kedah | 08.30am to 04.30pm daily |
| 5 | Johor Bahru | +607 599 3418 | S8, Aeromall Concourse, Senai International Airport, 81400 Senai Johor Bahru | 09.00am to 05.00pm daily |
| 6 | Kota Bharu | +609 771 5082 | Lot L1L25 (A) Public Concourse, Sultan Ismail Petra Airport, 16100, Kota Bharu, Kelantan | 09.00am to 06.00pm daily |
| East Malaysia | ||||
| 7 | Kota Kinabalu | +603 2035 6699 (Ext:1344) | L2L (G24), Level 2 Airline Office, Kota Kinabalu International Airport | 07.00am to 02.00pm daily |
| 8 | Kuching | +608 2460909 | L2L, (15A) Level 2, Main Terminal, Kuching International Airport, 93722 Kuching, Sarawak | 08.00am to 04.00pm daily |
Global Sales and Ticketing Offices
| Sr.No. | Location | Contact No. | Address | Timing | |
|---|---|---|---|---|---|
| 1 | Adelaide | - | customer_care [at] batikair [dot] com [dot] my | Sir Richard Williams Ave, Adelaide Airport, SA 5950 | - |
| 2 | Bangkok | +662 529 9999 | customer_care [at] batikair [dot] com [dot] my | 3rd Floor (between entrance 7 & 8), Terminal 1 Dong Mueang International Airport | 4am - 2am +1 (daily) |
| 3 | Brisbane | +617 3860 6021 | batikair [at] airlinerepservices [dot] com | Brisbane International Airport, Suite 3L18, Level 3, International Terminal, Brisbane Airport, Queensland 4008 | 03:00am to 10:00am |
| 4 | Colombo | +94 0112 345 700 (Ext 2179 or 2180) | groupdesk [dot] od [at] jetwing [dot] lk (For Group Queries) | Jetwing House II, 46/26 Navam Mawatha Colombo 2, Sri Lanka | Mon - Fri 9.00am to 5.00pm |
| 5 | Da Nang | +84 28 3915 2022 , +84 24 3633 1773 | tkt1 [dot] sgn [at] tayhogroup [dot] com , tkt1 [dot] han [at] tayhogroup [dot] com | O-1-9 Batik Air Office, AHT Terminal, Da Nang Intl' Airport, Da nang City | Mon - Fri: 8.00am - 4.00pm Sat - Sun: 9.00am - 1.00pm |
| 6 | Dhaka | +880 1777775582-83 , +880 1777775585 | batikair [dot] sales [at] gmail [dot] com | Second Floor, Nagar Shefali, House No 09, Road No 17, Block E, Banani, Dhaka 1213, Bangladesh | 09:30am to 05:00pm (Sunday-Thursday) |
| 7 | Dubai | +971 4 261 9128 | dxbreservations [at] batikair [dot] com [dot] my , dxbsales [at] batikair [dot] com [dot] my |
New World Travels, Opposite Al Khaleej Center, Sharaf Exchange building Ground floor, Near Sharaf DG Metro Station Exit 1, | Monday - Friday: 08.30am to 06.00pm, Saturday/Sunday/Public Holiday: Closed |
| 8 | China | 86-020-36062297 | customercare [dot] china [at] batikair [dot] com [dot] my | Room W215, Pullman Guangzhou Baiyun International Airport, No. 1 Airport Jiudian Road, Huadu District, Guangzhou City, Guangdong Province, P.R.C. | Mon - Fri (9am to 6pm) |
| 9 | Hanoi | +84 24 3633 1773 | tkt1 [dot] han [at] tayhogroup [dot] com , sales [dot] han [at] tayhogroup [dot] com |
92 Le Duan Str, Cua Nam Ward, Hoan Kiem District, Ha Noi city | Mon - Fri: 8.30am - 5.30pm, Sat - Sun: 8.30am - 12.00pm |
| 10 | Ho Chi Minh | +84 28 3915 2022 , +84 28 3915 2023 | tkt1 [dot] sgn [at] tayhogroup [dot] com | 53 Huynh Khuong Ninh, Da Kao Ward, District 1, Ho Chi Minh City. | Mon - Fri: 8.30am to 5.30pm, Sat: 8.30am - 12.00pm |
| 11 | Hong Kong | +852 3180 6683 | ODHelpdesk [at] pam [dot] com [dot] hk | Unit 2503 25/F, Island Place Tower, 510 King's Road, North Point, Hong Kong | Mon - Fri: 9:00am -5:45pm, Sat - Sun: (Closed) |
| 12 | Japan | - | od-otoiawase [at] aviationprosinc [dot] com | - | Monday - Friday 9.30am to 5.00pm |
| 13 | Jeddah | +96 65518 17764 | s [dot] khan [at] alfaristours [dot] com | No. 8, Alnakheel Center, Madinah Road Jeddah, Kingdom of Saudi Arabia | 9.00am to 11.00pm (daily) |
| 14 | Karachi | +92 300 0341 448 | info [at] kwgpk [dot] com | Batik Air Ground Floor NHOWA Tower, M.D.M. Wafai Road, Karachi-74200 | Mon - Fri: 9.00am to 5.00pm |
| 15 | Kathmandu | +977 1400 5204 ,5205 , 5206 | salesktm [at] batikair [dot] com [dot] my | Ground Floor, GR Complex, House No. 531 Lazimpat, Kathmandu, Nepal | Sun - Fri: 10.00am - 5.00pm |
| 16 | Lahore | +92 300 0341 448 | info [at] kwgpk [dot] com | National Towers (Opposite Aiwan-E-Iqbal), Egerton Road, Lahore - 54000 | Monday - Friday 9.00am to 5.00pm |
| 17 | Maldives | +960 7377787 | reservations [at] conciergegroupmv [dot] com | Conceirge Group Maldives 5th floor, M.Perry Winkle Haveeree Hingun, Male; 20334 | Sun-Thu: 5.00am - 12.00pm, Sat: 10.00am - 02.00pm, Friday: (closed) |
| 18 | Melbourne | +612 8248 0035 | batikair [at] airlinerepservices [dot] com | Melbourne International Airport - Tullamarine, Level 2, Victoria 3045. | 05.00am - 12.00pm (daily) |
| 19 | Perth | +612 8248 0035 | batikair [at] airlinerepservices [dot] com | Perth International Airport, Ground Level check-in counter, 245 Horrie Miller Drive, Terminal 1, Western Australia 6105. | Only open during flight hours |
| 20 | Phuket | +6676-3515888 | customer_care [at] batikair [dot] com [dot] my | 222, 3rd floor, Phuket International Airport | 8.30am - 8.30pm |
| 21 | South Korea | +82 775 7772 | odres [at] meebank [dot] co [dot] kr | Reservation and Ticketing Office 18th floor, Eulji Hankuk Bldg., 50, Eulji-ro, Jung-gu, Seoul, Korea 04534 | Monday to Friday, 9am - 6pm (GMT+9) |
| 22 | Singapore | - | - | Check in Row 1, Departure Hall L2, Changi Airport Terminal 3, Singapore | 8am to 9pm daily. |
| 23 | Sri Lanka | +94 0112 345 700 Ext 2179 | groupdesk [dot] od [at] jetwing [dot] lk (For Group Queries) | Batik Air, Jetwing House II, 46/26, Nawam Mawatha, Colombo 02, Sri Lanka | Mon - Fri: 9.00am - 5.00pm |
| 24 | Sydney | - | batikair [at] airlinerepservices [dot] com | Suite 3-1035, Level 3, International Terminal, Sydney Airport, New South Wales 2020. | 04.00am - 12.00pm (daily) |
| 25 | Taipei | +886-2-8770-5008 | customer_service_taiwan [at] batikair [dot] com | 11F-5, No.142, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei ,Taiwan. | Mon - Fri: 9am - 12.30pm, 2.00pm - 6.00pm |
| 26 | Tashkent | +998770400770 ,+998770500770, +998770330770 | exclusivetravel2022 [at] gmail [dot] com | Exclusive Travel LLC 8A Zulfiyakhonim Street, Shaykhantakhur District, 100128, Tashkent, Uzbekistan | Mon - Sat: 9.00am - 7.00pm, Sun: (Closed) |
Corporate Office
Malindo Airways Sdn. Bhd. (D.B.A Batik Air)
Meritus at Oasis Corporate Park, B2-1-01
Jalan PJU 1A/2, Ara Damansara 47301 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Comments
None of your given numbers are working ! how do I reach you ??
None of your given numbers are working ! how do I reach you ??
Heartless Hostess - NURAZIAH
Heartless human being - Ms. NURAZIAH. I was suffering from fever and severe cough and while boarding I requested for hot water to take medicine. More than half an hour she delayed, then saying seat belt sign is on. Even after it went off, inspite of repeated requests, she didn't give me saying she is doing her job. Is this a hostess are being trained and service to customer on board.
Now I am at hospital in Kochi attending to my illness. I need a very serious action against the hostess for deficiency in a basic humanitarian service at time of medical emergency. An immediate attention is required for this regular flyer in your airlines failing which I will escalate to authorities concerned to seek Justice and such inhuman act not repeated by your staff
Your numbers is impossible to
Your numbers is impossible to reach.
Transit Visa Inquiry Short Layover only
We have a flight from Bali going towards Mumbai but we have a transit layover of 4:30 mins at Malaysia KLIA on 30th Aug 2019 we will be flying the same day
We are taking a flight from Malindo Air both sector that is Bali -- Kul -- Mumbai and It is arriving and departing from the same Airport that is : KLIA (Terminal M) Using two Different PNRs
We wish to know do we required a transit visa ?
We heard that if the layover is within 120 Hours we can get TWA (Transit without Visa) Is it true ?
Kindly let us know on the same as we have a concern Note we are Indian Citizen
Look forward to hear from you soon on above
Kind Regards
Roshan Achhra
Irritating experience in Malindo flight
Myself Sanjay S Satalkar & my wife Anupama Satalkar, both 67 years old, traveled from Bali to Kaulalumpur on 30th June 2019 by flight OD 305 of Malindo Air, our seat nos.were 30A and 30B respectively. I have following complaints to lodge about the journey. 1)We both are vegetarians. We were NOT served with vegetarian meals which were pre-specified at the time of booking. The crew told that veg.meals were over. They asked us to eat non-veg. food, which we refused. Then we were told to BUY some vegetarian items. 2) My wife, Anupama was sick during the flight with perspiration, heavy giddiness and shivering. NO ASSISTANCE was provided by the crew on requesting them to give her a blanket. I was told to BUY a blanket by paying local currency in ringets only. I paid 25 ringets for it. NO receipt was given to me for this purchase. 3) I asked the crew for a wheel chair for my wife at Kaulalumpur air port. I was asked to pay 50 ringets for it. I paid it as my wife was terribly sick. Again,NO receipt was given to me for this payment too. I paid n toto, 75 ringets for blanket and wheel chair, without getting any food.
I strongly condemn this troublesome torturing experience we had in the flight and claim a compensation of 500USD in lieu of the torture. Kindly send me the same by an international demand draft immediately. I further state that you should take a very serious note of these events and ensure NOT to repeat with passengers in future. Expecting an immediate positive response from you. Thanking you. Sanjay S Satalkar. Mumai India.
plz give me mobile no
mail me kushaldave89 [at] gmail [dot] com
Customer Service - Telephone No.
Your telephone number is just impossible to reach. The answering machine does not connect after pressing 1 or 2. All other phone numbers - there are no answers. PLEASE wake up to resolve and the service is TERRIBLE.