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Batik Air Malaysia Customer Care No.
Updated on Thursday, 20 August 2026 - 2:11pm
Organization:
batikair.com.my All India Number(s):
- 011-4171 4850 (For India Customer Support, Mon - Fri ,9:30am-5:30pm, Sat: 9:30am-1:30pm)
International Numbers:
+60 19-466 2222 (For WhatsApp Support, Available 24 hours)
Website:
Official Website
iOS App:
Batik Air
Android App:
Batik Air Important Link
Important Emails
| Sr No. | Service | Operation Hours | |
|---|---|---|---|
| 1 | General Enquiries (For India) | info-india [at] batikair [dot] com [dot] my | Monday to Friday: 9.30am - 5.30pm Saturday: 9.30am - 2pm Sunday: Closed |
| 2 | General Enquiries (For International) | od-customercare [at] batikair [dot] com [dot] my | Monday - Sunday: 9am - 6pm (GMT+8) Lunch hour: 1pm - 2pm |
| 3 | Lost and Found | baggage [dot] queries [at] batikair [dot] com [dot] my | 4.00am - 12.00am (GMT +8) |
Lost,Delayed and Damaged Baggage
- For any query/complaint, you can contact the customer support team.
- In case of missing baggage, you have to contact to airline's baggage desk before leaving the baggage reclaim area and complete a Property Irregularity Report (PIR).
- For damaged baggage, submit a claim within 7 days of receiving the baggage.
- For more information, please read.
Refund And Cancellation
- For any refund and cancellation queries, you can contact customer support team.
- You can cancel your booking for a full refund if your flight is rescheduled by over 3 hours or delayed by over 5 hours.
- You can submit a Refund Request Form for eligible bookings.
- Refunds are credited to the original payment method and may take up to 30 days.
- For more information, please read.
India Sales Offices Contact Deatils
| Sr No. | City | Contact No. | Business/Operation Hours | Address | |
|---|---|---|---|---|---|
| 1 | Amritsar | - | rajeev [dot] batra [at] batikair [dot] com [dot] my | Mon - Fri 9.30am to 5.30pm | Malindo Airways Sdn Bhd |
| 2 | Bengaluru | - | del [dot] sales [at] batikair [dot] com [dot] my | Mon - Fri: 9.30am to 5.30pm, Sat: 9.30am to 1.30pm | 903, Kailash Building, 26,Kasturba Gandhi Marg, New Delhi-110001 |
| 3 | Chennai | Airport Service : 044-22566112, Ticketing/Sales : 044-22566113 |
maa [dot] sales [at] malindoair [dot] com | Mon - Fri: 9.30am to 5.30pm Sat: 9.30am to 2.00pm | Malindo Airways Sdn Bhd Room No.9, Mezzanine Floor(West Wing), New International Terminal Complex-T-4, Tirusulam, Chennai International Airport, Chennai -600027 |
| 4 | Kochi | - | del [dot] sales [at] batikair [dot] com [dot] my | - | - |
| 5 | Kolkata | - | del [dot] sales [at] batikair [dot] com [dot] my | 9.30am - 5.30pm (Mon-Fri) | - |
| 6 | Mumbai | - | del [dot] sales [at] batikair [dot] com [dot] my | Mon - Fri: 9.30am to 5.30pm | - |
| 7 | New Delhi | - | del [dot] sales [at] batikair [dot] com [dot] my | Mon - Fri: 9.30am to 5.30pm, Sat: 9.30am to 1.30pm | 903, Kailash Building, 26,Kasturba Gandhi Marg, New Delhi-110001 |
| 8 | Trichy | 0431-2340209, 0431-2341772, 7558152632 | trz [dot] sales [at] batikair [dot] com [dot] my | Mon - Fri: 9.30am - 5.30pm, Sat: 9.30am - 12.30pm | New Integrated Terminal Building (NITB), Trichy International Airport, Trichy 620007 |
Malaysia Sales and Ticketing Counters
| Sr No. | Location | Contact No. | Business Hours | Address |
|---|---|---|---|---|
| West Malaysia | ||||
| 1 | Kuala Lumpur International Airport (Terminal 1) | - | 05.00am to 01.00am daily | Level 5, Departure Hall, Counter E, 64000, KLIA |
| 2 | Subang Skypark | - | 09.00am to 06.00pm daily | G4, Ground Floor, Departure Hall Subang Airport |
| 3 | Penang | +604 6458858, +604-6415144 | 04.00am to 08.30pm daily | L3LS7, Level 3, Mezzanine Floor, Penang International Airport, 11900, Bayan Lepas, Penang |
| 4 | Langkawi | +604 955 5688 | 08.30am to 04.30pm daily | 66, Mezzanine Floor Langkawi International Airport 07100 Padang Mat Sirat Langkawi, Kedah |
| 5 | Johor Bahru | +607 599 3418 | 09.00am to 05.00pm daily | S8, Aeromall Concourse, Senai International Airport, 81400 Senai Johor Bahru |
| 6 | Kota Bharu | - | 09.00am to 06.00pm daily | Level 1 Counter 06, Sultan Ismail Petra Airport, 16100, Kota Bharu, Kelantan |
| East Malaysia | ||||
| 7 | Kota Kinabalu | +603 2035 6699 (Ext:1344) | 07.00am to 02.00pm daily. | L2L (G24), Level 2 Airline Office, Kota Kinabalu International Airport |
| 8 | Kuching | +608 2460909 | 08.00am to 04.00pm daily. | L2L, (15A) Level 2, Main Terminal, Kuching International Airport, 93722 Kuching, Sarawak |
Global Sales Offices
| Sr No. | Country | Contact No. | Business/Operation Hours | Address | |
|---|---|---|---|---|---|
| 1 | Adelaide | - | customer-care [at] batikair [dot] com [dot] my | - | Adelaide Airport Office Sir Richard Williams Ave, Adelaide Airport, SA 5950 |
| 2 | Bangkok | +662 529 999 | customer-care [at] batikair [dot] com [dot] my | 4am - 2am +1 (daily) | Bangkok Airport Office 3rd Floor (between entrance 7 and 8), Terminal 1 Dong Mueang International Airport |
| 3 | Brisbane | +617 3860 6021 | batikair [at] airlinerepservices [dot] com | 03:00am to 10:00am | Brisbane Airport Office Brisbane International Airport, Suite 3L18, Level 3, International Terminal, Brisbane Airport, Queensland 4008 |
| 4 | Da Nang | Hotline: (+84) 333 163 037, +84 28 3915 2022, +84 24 3633 1773 |
tkt1 [dot] sgn [at] tayhogroup [dot] com | Mon - Fri: 8.00am - 4.00pm, Sat - Sun: 9.00am - 1.00pm | Da Nang Sales Office O-1-9 Batik Air Office, AHT Terminal, Da Nang Intl' Airport, Da nang City |
| 5 | Dhaka | +880 1777775582, +880 1777775583, +880 1777775585 | batikair [dot] sales [at] gmail [dot] com | 09:30am to 05:00pm (Sunday-Thursday) | Second Floor, Nagar Shefali, House No# 09, Road No# 17, Block E, Banani, Dhaka 1213, Bangladesh |
| 6 | Dili | +670-7308-0000 | enquiries [at] islandexplorerholidays [dot] tl | 09:00am to 05:00pm (Monday-Friday) 09:00am to 12:30pm (Saturday) | Suite 322 Timor Plaza, Dili, Timor-Leste. |
| 7 | Dubai | +971 4 261 9128 | dxb [dot] reservations [at] batikair [dot] com [dot] my | Monday - Friday: 08.30am to 06.00pm, Saturday/Sunday/Public Holiday: Closed | New World Travels, Opposite Al Khaleej Center, Sharaf Exchange building Ground floor, Near Sharaf DG Metro Station Exit 1, |
| 8 | China | 86-020-36062297 | customercare [dot] china [at] batikair [dot] com [dot] my | Mon - Fri (9am to 6pm) | Room W215, Pullman Guangzhou Baiyun International Airport, No. 1 Airport Jiudian Road, Huadu District, Guangzhou City, Guangdong Province, P.R.C. |
| 9 | Hanoi | +84 24 3633 1773 | tkt1 [dot] han [at] tayhogroup [dot] com, sales [dot] han [at] tayhogroup [dot] com | Mon - Fri: 8.30am - 5.30pm, Sat - Sun: 8.30am - 12.00pm | 92 Le Duan Str, Cua Nam Ward, Hoan Kiem District, Ha Noi city |
| 10 | Ho Chi Minh City | +84 28 3915 2022, +84 28 3915 2023. | tkt1 [dot] sgn [at] tayhogroup [dot] com | Mon - Fri: 8.30am to 5.30pm, Sat: 8.30am - 12.00pm | 53 Huynh Khuong Ninh, Da Kao Ward, District 1, Ho Chi Minh City. |
| 11 | Hong Kong | +852 3180 6683 | odhelpdesk [at] pam [dot] com [dot] hk | Mon - Fri: 9:00am -5:45pm, Sat - Sun: (Closed) | Unit 2503 25/F, Island Place Tower, 510 King's Road, North Point, Hong Kong. |
| 12 | Japan | - | od-otoiawase [at] aviationprosinc [dot] com | Monday - Friday 9.30am to 5.00pm | - |
| 13 | Jeddah | +96 65518 17764 | s [dot] khan [at] alfaristours [dot] com | 9.00am to 11.00pm (daily) | No. 8, Alnakheel Center, Madinah Road Jeddah, Kingdom of Saudi Arabia |
| 14 | Karachi | +92 300 0341 448 | info [at] kwgpk [dot] com | Mon - Fri: 9.00am to 5.00pm | Batik Air Ground Floor NHOWA Tower, M.D.M. Wafai Road, Karachi-74200 |
| 15 | Kathmandu | +977 1400 5204, +977 14005205, +977 14005206 | salesktm [at] batikair [dot] com [dot] my | Sun - Fri: 10.00am - 5.00pm | Ground Floor, GR Complex, House No. 531 Lazimpat, Kathmandu, Nepal |
| 16 | Lahore | +92 300 0341 448 | info [at] kwgpk [dot] com | Monday - Friday 9.00am to 5.00pm | National Towers (Opposite Aiwan-E-Iqbal), Egerton Road, Lahore - 54000 |
| 17 | Maldives | +960 7377787 | reservations [at] conciergegroupmv [dot] com | Sun-Thu: 5.00am - 12.00pm, Sat: 10.00am - 02.00pm, Friday: (closed) | Conceirge Group Maldives 5th floor, M.Perry Winkle Haveeree Hingun, Male; 20334 |
| 18 | Melbourne | 02 91588599 | batikair [at] airlinerepservices [dot] com | 05.00am - 12.00pm (daily) | Melbourne International Airport - Tullamarine, Level 2, Victoria 3045. |
| 19 | Perth Airport Office | +612 8248 0035 | batikair [at] airlinerepservices [dot] com | Only open during flight hours | Perth International Airport, Ground Level check-in counter, 245 Horrie Miller Drive, Terminal 1, Western Australia 6105. |
| 20 | Phuket Airport Office | +6676-3515888 | customer-care [at] batikair [dot] com [dot] my | 8.30am - 8.30pm | 222, 3rd Floor, Phuket International Airport |
| 21 | South Korea | +82 2 775 7772 | odres [at] meebang [dot] co [dot] kr | Monday to Friday, 9am - 6pm (GMT+9) | 18th Floor, Eulji Hankuk Bldg., 50, Eulji-ro, Jung-gu, Seoul, Korea 04534 |
| 22 | Singapore Airport Ticketing Counter | - | - | 8am to 9pm daily. | Check in Row 1, Departure Hall L2, Changi Airport Terminal 4, Singapore |
| 23 | Sri Lanka | +940114609655 | info [dot] batikair [at] mncaviation [dot] aero | Mon - Fri 9.00am to 5.00pm | Batik Air, No. 72 Park Street, 3rd Floor, Colombo 02 |
| 24 | Sydney | - | batikair [at] airlinerepservices [dot] com | 04.00am - 12.00pm (daily) | Suite 3-1035, Level 3, International Terminal, Sydney Airport, New South Wales 2020 |
| 25 | Taipei | +886-2-8770-5008 | customer-service-taiwan [at] batikair [dot] com [dot] my | Mon - Fri: 9am - 12.30pm, 2.00pm - 6.00pm | 11F-5, No.142, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei ,Taiwan. |
| 26 | Tashkent | +998770400770, +998770500770, +998770330770 | exclusivetravel2022 [at] gmail [dot] com | Mon - Sat: 9.00am - 7.00pm, Sun: (Closed) | Exclusive Travel LLC 8A Zulfiyakhonim Street, Shaykhantakhur District, 100128, Tashkent, Uzbekistan |
Corporate Office
Malindo Airways Sdn. Bhd. (D.B.A Batik Air)
Meritus @ Oasis Corporate Park,
[1st floor] B2-1-01 Jalan PJU 1A/2,
Ara Damansara 47301 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.
Comments
None of your given numbers are working ! how do I reach you ??
None of your given numbers are working ! how do I reach you ??
Heartless Hostess - NURAZIAH
Heartless human being - Ms. NURAZIAH. I was suffering from fever and severe cough and while boarding I requested for hot water to take medicine. More than half an hour she delayed, then saying seat belt sign is on. Even after it went off, inspite of repeated requests, she didn't give me saying she is doing her job. Is this a hostess are being trained and service to customer on board.
Now I am at hospital in Kochi attending to my illness. I need a very serious action against the hostess for deficiency in a basic humanitarian service at time of medical emergency. An immediate attention is required for this regular flyer in your airlines failing which I will escalate to authorities concerned to seek Justice and such inhuman act not repeated by your staff
Your numbers is impossible to
Your numbers is impossible to reach.
Transit Visa Inquiry Short Layover only
We have a flight from Bali going towards Mumbai but we have a transit layover of 4:30 mins at Malaysia KLIA on 30th Aug 2019 we will be flying the same day
We are taking a flight from Malindo Air both sector that is Bali -- Kul -- Mumbai and It is arriving and departing from the same Airport that is : KLIA (Terminal M) Using two Different PNRs
We wish to know do we required a transit visa ?
We heard that if the layover is within 120 Hours we can get TWA (Transit without Visa) Is it true ?
Kindly let us know on the same as we have a concern Note we are Indian Citizen
Look forward to hear from you soon on above
Kind Regards
Roshan Achhra
Irritating experience in Malindo flight
Myself Sanjay S Satalkar & my wife Anupama Satalkar, both 67 years old, traveled from Bali to Kaulalumpur on 30th June 2019 by flight OD 305 of Malindo Air, our seat nos.were 30A and 30B respectively. I have following complaints to lodge about the journey. 1)We both are vegetarians. We were NOT served with vegetarian meals which were pre-specified at the time of booking. The crew told that veg.meals were over. They asked us to eat non-veg. food, which we refused. Then we were told to BUY some vegetarian items. 2) My wife, Anupama was sick during the flight with perspiration, heavy giddiness and shivering. NO ASSISTANCE was provided by the crew on requesting them to give her a blanket. I was told to BUY a blanket by paying local currency in ringets only. I paid 25 ringets for it. NO receipt was given to me for this purchase. 3) I asked the crew for a wheel chair for my wife at Kaulalumpur air port. I was asked to pay 50 ringets for it. I paid it as my wife was terribly sick. Again,NO receipt was given to me for this payment too. I paid n toto, 75 ringets for blanket and wheel chair, without getting any food.
I strongly condemn this troublesome torturing experience we had in the flight and claim a compensation of 500USD in lieu of the torture. Kindly send me the same by an international demand draft immediately. I further state that you should take a very serious note of these events and ensure NOT to repeat with passengers in future. Expecting an immediate positive response from you. Thanking you. Sanjay S Satalkar. Mumai India.
plz give me mobile no
mail me kushaldave89 [at] gmail [dot] com
Customer Service - Telephone No.
Your telephone number is just impossible to reach. The answering machine does not connect after pressing 1 or 2. All other phone numbers - there are no answers. PLEASE wake up to resolve and the service is TERRIBLE.