Zomato India Customer Care No.

Organization: 
All India Number(s): 
  • 011-4117 1852 (For Customer Support, Mon-Fri, 9am-6pm)

Email

  • help [at] zomato [dot] com (For General Query/Support)
  • info [at] zomato [dot] com (For General Information)

Important Links

For Complaint

Level 1:

  • For any query/complaint you can contact at the details given below:
    Contact No.: 011-41171852 (Mon-Fri, 9am-6pm)
    Email: order [at] zomato [dot] com
  • You will receive a response/resolution within 48 hours.

Level 2:

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue at the details given below:
    Sr.No. Designation Contact Detail
    1 Grievance Officer 011-41171443 (Mon-Fri, 9am-6pm)

    grievance [at] zomato [dot] com
    2 Nodal Person nodal [at] zomato [dot] com

Office Addresses

Sr.No. Office Address
[Eternal Limited (formerly known as Zomato Limited)]
1 Registered Office GF-12A, 9A Meghdoot, Nehru Place, New Delhi - 110019
2 Corporate Office Pioneer Square, Tower 1- Ground to 6th Floor and Tower 2- 1st and 2nd Floors, Near Golf Course Extension, Sector-62, Gurugram, Haryana, 122098

Contact No.: 011-40592373

Social Sites

Comments

Order not received

I did not receive my order. I contacted the delivery partner after the order was marked as delivered. He told me that a person standing downstairs said that the order was his, so the delivery partner handed the order to him. I was not contacted or asked to confirm my order, and I never received the food.

I have also recorded my conversation with the delivery partner in which he explained what happened. Please investigate this with the delivery partner and provide a full refund for my order.

Someone received the call and

Someone received the call and asked me contact via WhatsApp then he requested me to share my screen and share my bank details when i denied he used profanity, what's rubbish is this? Even he confirmed he is calling from zomato

Regarding order not delivered

Order not received but it is showing delivered I called delivery partner but he is not responding he is not lifting the call plz help

Order Not Delivered

Order hi deliver nhi kia chutiyo ne.
Delivery wala madarchod neeche aache deliver mark krke chala gya. Support team se contact ho nhi rha, woh alg apni maa chuda rhi h. M bhenchod 2 ghnte se try kr rha hu koi contact hi ni ho paa rha kisi se

Cancelled order automatically

When you people can't provide proper services to customers then why you create this app. I mean the owner is only cared about money and how to take money from customers and not about giving them proper services.

Delivery man

Actually I have ordered food in Alankar hotel ( Vellore) delivery time shown as 30 min but there was delay in receiving so I called him and asked where is he ? While giving the order he shouted at me like anything his name is Devaraj very worst behaviour. I request zomato not to have this kind of delivery person it's spoiling the name of zomato

Complaint Against Delivery Partner – Fraudulent Behavior, refund

Dear Zomato Support Team,

My name is Rishika Sharma, and I am writing to raise a serious complaint regarding a delivery partner assigned to my order yesterday(24th april) from Teekha Gaon restaurant, jaipur.

The total bill amount was ₹276 on Cash on Delivery. I first gave him ₹76 and then handed him ₹500, expecting ₹300 back.

When I asked for my ₹300 return, he said, “Yes ma’am, I’m giving it, I’m just parking my bike to the side.” However, instead of stopping, he increased his bike speed and suddenly ran away without returning my money. While leaving, he also turned back and used rude and inappropriate words toward me.

This is not only a refund issue but also a serious safety concern for me. His behavior was highly suspicious, unprofessional, and unacceptable. I have already reported him as fraudulent, but I want proper action to be taken and my refund for ₹300 as soon as possible.

I also feel unsafe because of his aggressive behavior and do not want any further contact with this delivery partner. Please treat this matter urgently and ensure strict action is taken against him.

I request you to resolve this issue at the earliest.

I didn't recieve my order.I

I didn't recieve my order.I have made payment but status shows Delivery number not enclosed Need help to resolve

My order not received

My order not received

Please help me

My order not received my problem please help me sir

If you ask for Veg Chinese Triple Rice, then why give it Chicken

I am veg food order.I have given wrong order so I am reporting you in police station. For cheating on me

I WANT TO ENROLL IN ZOMATO,

I WANT TO ENROLL IN ZOMATO, CAN I ENROLL WITH 1 ID AND CAN RUN 2 LOCATIONS, PLEASE REPLY AND PLEASE GIVE ME YOUR TELEPHONE NUMBER.

Applying for delivery boy

Sir I'm Prathmesh dalal I want to joining your Zomato company as a delivery boy please help us

Call me now

Mujhe call kariye please Zomato Halpern

Food found in plastic

Khane me plastic mix de rhe and 24 hours wait krne ka bola to ussr jada time ho gya koi response nhi aaya so please refund my payment

என்னுடைய டெலிவரி ஆஃப் வேலை செய்யவில்லை

Pan card is already attached but mine is not working Rejected is rejected

Otp not recived while signing

Otp not recived while signing in.

placed order and money deducted from my account. but app shows"

placed order and money deducted from my account. but app shows"incomplete payment " . That means I made payment & no food. money lost. contacted bank people to resolve my issue, because zomato has no responsibility, no proper customer service number nothing.

guys with this experience , I sincerely suggest pls don't choose zomato . they loot you silently and shy away from responsibilities.

Complain

Mene ek order cancelled Kiya that uske paise abhi tak vapas nahi aye h

Order cancel kar diya gaya

Order cancel kar diya gaya tha par payment refund ny huaa h

Sir mere fon me cash on delivery ka option kyon nhi ho raha hai

Sir me jab bhi koi zomato se order karna chata hu tab isme mere cash on delivery ka option nhi aa raha jiski wagah se me zomato app se kuch bhi online order nhi de paa raha hu

I had placed an order at 9.40

I had placed an order at 9.40 pm and the food was delivered at 11.37pm

It took two hours for them to deliver the food. U say that food will be dekivered on time or else money would be back. Also the food was from mcdonalds. So it hardly takes time to prepare the same.

Where is my money.
When u are copying the tag line from dominos than do like them.
They incase not delivered within half an hours time they dont take money.

Also where should we connect u.
There is one number which is wrong

Is this what u call service?
I need a call from your executive.

Reply on the email given and will share my number. Or provide me with the valid number.

I expect promt reply on this.

Order not received properly

My order not received...

Zomato

My not Oder received

Zaika chicken food

Urjent

Payment issue

Yesterday i was order the food but payment fail. Money was deducted but still its not credited see. It

Delivery

Customer care number bhi invalid bata raha h ab kiske baap se baat kare

Delivery

1 number Ka ghatiya app h food delivery Ka paise to le lete h but food ho deliver nhi karte h

delivery boys payment issues

Poor people for Zomato delivery boy and very hard work Zomato company takenper order more then delivery charge 49 Above then delivery boys giveing only 30 Rs per order fucf off cheeting Zomato don't order this Aoo people this is really so sad bad

Problem

I order my food the money is deducted but my order is not accepted and show your transection is incomplete

Muje khana nahi mila

Mene kal sardaji ka dhaba se kal kadai panner order kiya tha unhone muje order place kiya nahi muje mere paise chahiye

Food

By mistake I order noodles in pranaam . Kindly cancel the same

Enquiry about franchise

From
R Siva Narayanachari,
Kadapa,
Andhra Pradesh,
India.

Hi sir
This is Siva from Andhra pradesh.im looking for a good business franchise and I thought zomato will be the good one for it.so I need your help and information for it.so please help me.
Thanking you.