Email

• customercare [dot] kgb [at] keralagbank [dot] com (For Customer Care)
• kgbho [at] keralagbank [dot] com (For General Query)

Important Links

• Branch Locator
• ATM Locator

For Hotlisting of Card

• For Hotlisting of Cards- Send a SMS "HOTLIST <space> Last four digit of ATM Card No." to 9230600500 from your registered mobile number.
• For Hotlisting of Junior Debit Cards- Send SMS "HOTLIST <space> Last four digit of ATM Card Number" to 8082892975.

Grievance Redressal

Level 1:

• For any query/complaint, you can contact at 0497-2717800 or mail customercare [dot] kgb [at] keralagbank [dot] com or you can also lodge your complaint through Complaint Portal .
• You can also visit to your nearest Branch Location .

Level 2:

• If your query is not resolved, then you can also contact to the regional office details given below:
  

  Sr No.	Location	Contact No.	Mobile No.	Email	Contact No.
  1	Ernakulam	0484-2536302	9400999392	roekm [at] keralagbank [dot] com	Coastal Towers (Karithatt), Near Samskara Jn., Pipe Line Road, Palarivattom, Ernakulam - 682025.
  2	Kozhikode	0495-2385106	9400999396	rokzd [at] keralagbank [dot] com	Devan's Tower East Hill Road, Karaparamba, Kozhikode - 673010.
  3	Wayanad	04936-204309	9400999393	rowyd [at] keralagbank [dot] com	Ammus Complex, Near Ananthaveera Theatre, Main Road, Kalpetta, Wayanad - 673121.
  4	Malappuram	0483-2739660	9400999397	rompm [at] keralagbank [dot] com	Opposite Municipal Office, A K Road, Down Hill, Malappuram - 676505.
  5	Kannur 1	0497-2760954	9400999394	rokn1 [at] keralagbank [dot] com	Kgb Towers, P.O. Pallikunnu, Kannur - 670004.
  6	Kannur 2	0497-2930592	9400999398	rokn2 [at] keralagbank [dot] com	Kgb Towers, Pallikkunnu, Kannur-670004
  7	Kasaragod	04994-226153	9400999395	roksd [at] keralagbank [dot] com	Tiger Hills, Door No.xii-38- c, Municipal Office Road, Kasaragod - 671121.
  8	Thiruvananthapuram	0471-2320196	9400999399	rotvm [at] keralagbank [dot] com	KGB Towers, Bakery Junction, Thiruvananthapuram - 695033.
  9	Kottayam	0481-2398040	9400999660	roktm [at] keralagbank [dot] com	1st Floor, St. Thomas Arcade, Samkranthi Junction, Perumbaikkad PO Kottayam, 686016
  10	Thrissur	0483-2446826	9400999400	rotsr [at] keralagbank [dot] com	Sun Tower, 3rd Floor, East Fort, Thrissur - 680005.
  11	Pathanamthitta	-	9400999755	ropta [at] keralagbank [dot] com	32/250-3, 3rd Floor Plakkilethu, CGM Building, Churulicode Junction, Pathanamthitta-689 668
  12	Palakkad	-	9400999756	ropkd [at] keralagbank [dot] com	35/ 196/7 and 8, GV Complex, Chungam, Thirunellayi, Palakkad-678004

• If your query is still not resolved, then you can also contact to the regional managers at the details given below:
  

  Sr No.	Region	Landline No.	Mobile No.
  1	Ernakulam	0484-2346301	9400999392
  2	Kannur 1	0497-2767595	9400999394
  3	Kannur 2	0490-2341303	9400999398
  4	Kasargod	04994-222053	9400999395
  5	Kottayam	0481-2598690	9400999660
  6	Kozhikode	0495-2385101	9400999396
  7	Malappuram	0483-2731044	9400999397
  8	Palakkad	0491-2932263	9400999756
  9	Pathanamthitta	0468-2993780	9400999755
  10	Thiruvananthapuram	0471-2337875	9400999399
  11	Thrissur	0487-2420653	9400999400
  12	Wayanad	04936-206166	9400999393

Level 3:

• If you are not satisfied with the resolution given, then you can contact on the details given below:
  

  Sr No.	Region	Contact Details	Address
  1	Head Office	9400999025, 9400999069, 9400999040, Fax No.: 0483-2736987	KGB Towers, AK Road, Uphill, PB No. 10, Malappuram, Kerala, India
  2	Chief Grievance Redressal Officer	9400999931, gm6 [at] keralagbank [dot] com , ficell [dot] kgb [at] keralagbank [dot] com	-

• You can also lodge your complaint through Head office Wings at the details given below:
  

  Sr No.	Name	Contact Details
  1	Credit Wing	0483-2734805
  2	Financial Inclusion Cell	0483-2733510
  3	Credit Review and Monitoring	0483-2736368
  4	Digital Banking Services Wing	0497-2706225
  5	Financial Management Wing	0483-2732637
  6	General administration Wing	0483-2734847
  7	Human Resources Wing	0483-2734269
  8	Recruitment Cell	0483-2733508
  9	Industrial Relations Section	0483-2733506
  10	Information Technology Wing	0483-2730179
  11	Inspection Wing	0483-2737602
  12	Strategic Planing and Development Wing	0483-2735145
  13	Recoveries, Legal & Fraud Prevention Wing	0483-2734925
  14	Risk Management & Compliance Wing	0483-2733061
  15	Vigilance Department	0483-2732070

Level 4:

• You can also lodge yout complaint, online through Complaint Management System (CMS) Portal or through Area Of Operation Ombudsman .

Officers Contact Details

Atal Pension Yojana Contact Detail

Contact No.: 9400999006
Email: gm6 [at] keralagbank [dot] com , ficell [dot] kgb [at] keralagbank [dot] com
Address: General Manager, Fi wing, Head Office,
KGB Tower, AK Road, Malappuram, PIN: 676505

Download Forms

Head Office

Kerala Gramin Bank,
KGB Towers, AK Road, Uphill,
PB No. 10, Malappuram, Kerala, India,
Pin 676 505
Contact No.: 0483-2733509
Fax: 0483-2736987

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