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City Union Bank (CUB) Customer Care No. 1800 120 5000
Updated on Friday, 25 September 2026 - 1:49pm
Email
Organization:
City Union Bank(CUB) Toll free Number(s):
- 1800 120 5000 (For Customer Care/Transaction Monitoring, 24/7)
All India Number(s):
- 044-7122 5000 (For Phone/WhatsApp Banking/Transaction Monitoring, 24/7)
- 92 781 77 444 (Missed Call No. For Balance Enquiry)
- 92 781 77 555 (Missed Call No. For CUB Wallet)
International Numbers:
+91-44-71225000 (For NRI Customer Support)
Website:
Official Website
iOS App:
CUB Mobile Banking Plus
Android App:
CUB All in one Mobile App Note: These are City Union Bank's transaction monitoring number. Always attend calls from these number, the bank will only call you from number starting with 1600118005
- customercare [at] cityunionbank [dot] in (For Customer Support)
Important Links
Important Contact Details
| Sr. No. | Service | Contact Details |
|---|---|---|
| 1 | Transaction Monitoring | 044-48163640 |
| 2 | NRI Services | nri [at] cityunionbank [dot] com |
| 3 | Check your account balance instantly by giving a missed call | 9278177444 |
| 4 | Download CUB Wallet instantly by giving a missed call | 9278177555 |
SMS Service
- To block your UPI,Net/Mobile banking Send SMS BLOCK [Customer ID] to 8742903939 from your registered mobile number
To Block or Hotlisting Debit Card
- By Contact No.: Customers can contact customer care number 18001205000, 044-71225000
- By Email: Customers can contact customer care email at customercare [at] cityunionbank [dot] bank [dot] in .
- By Sms: Send SMS BLOCK to 9281056789 from your registered mobile number.
- By Internet Banking: Log in → Go to Debit Card/Card Management → Select the card → Block/Hotlist/Disable the card → Authorize the request using transaction password/OTP.
- By Mobile banking: You can block your debit card through CUB Android or iOS App .
Log in with MPIN → Go to Card Management/Services → Select Card Block/Manage Cards → Choose the card → Confirm with MPIN/OTP.
Grievance Redressal
Level 1:
- For any query/complaint, you contact at 18001205000, 044-71225000 or you can email at customercare [at] cityunionbank [dot] in .
- You can also lodge your complaint online through Grievance Portal .
- You will receive a response within 10 working days.
Level 2:
- If your query is not resolved, you can contact Grievance Redressal Officers at the details given below:
Contact No.: 0435-2402322
Email: complaints_grievances [at] cityunionbank [dot] in
Level 3:
- If your query is still not resolved, you can contact the Regional Nodal Officers at the details given below:
Sr No. Centre Officer Contact No. Email Area Covered 1 Ahmedabad Shri. Dhaval Bhavsar 7708110792 rdm_gujarat [at] cityunionbank [dot] in Gujarat 2 Bangalore Shri. K. Ganesh Shenoy 8925839065 rdm_karnataka2 [at] cityunionbank [dot] in Karnataka 3 Kolkata Shri. Atanu Chakraborty 9830050027 rdm_kolkata [at] cityunionbank [dot] in Kolkata / Guwahati 4 Kerala Shri. Girish Menon 9150063122 rdm_kerala [at] cityunionbank [dot] in Thiruvananthapuram 5 Hyderabad Shri. Pandu Ranga Kumar SN 9384029369 rdm_hyderabad2 [at] cityunionbank [dot] in Andhra Pradesh / Telangana 6 Chennai Smt. Sangeetha Seshasayee 8925976140 notn [at] cityunionbank [dot] in Tamil Nadu 7 New Delhi I Shri. Karthick Vijay Raj 7708110739 rdm_delhi2 [at] cityunionbank [dot] in Bhopal / Chandigarh / New Delhi I / Jammu 8 New Delhi II Shri. Narendra Tiwary 9350909395 rdm_delhi1 [at] cityunionbank [dot] in New Delhi II 9 Bhubaneswar Shri. Atanu Chakraborty 9830050027 rdm_kolkata [at] cityunionbank [dot] in Bhubaneswar 10 Jaipur Shri. Bhawani Shankar Soni 8925938154 rdm_rajasthan [at] cityunionbank [dot] in Rajasthan 11 Mumbai Shri. Roshan Poojari 9320762154 rdm_mumbai [at] cityunionbank [dot] in Maharashtra 12 Kanpur / Raipur / Ranchi / Delhi Shri. Atanu Chakraborty 9830050027 rdm_uttarpradesh [at] cityunionbank [dot] in UP / MP / Ranchi - You can also escalate your complaint to the Principal Nodal Officer at the details given below:
Contact No.: 044-71225050
Email: principalofficer [at] cityunionbank [dot] in
Fax: 0435-2431746
Level 4:
- If your query is not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
Contact: 14448
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh - 160017 - You can also lodge complaint online through RBI Complaint Management System (CMS) Portal .
Form Center
Administrative Office
City Union Bank Ltd
"Narayana" No.24B, Gandhi Nagar
Kumbakonam - 612 001, Tamilnadu, India
Contact No.:
0435-2402322, 0435-2401622
Fax No.:
0435-2431746
Comments
Bad service your caller no
Bad service your caller no reply only transfer call other other no reply thanx
Cash disputed
The customer care executive Sandhiya was very helpful and clearly explained the issue and the expected resolution time. This was my first time receiving such a prompt and clear response from customer care. I appreciate the support and guidance provided. Thank you.
Fastag helpline
Very Nice. Complete information about City union bank customer care. You can know about
City Union Bank Fastag Customer care - www.fastagportal.com/city-union-bank-fastag-recharge-charges-helpline/
Request for charge back of tranfer due to theft(I already regist
I had already registered a complaint on 4th November and your branch didn't take any action even after giving police complaint copy they told that the money will be reimbursed in 15 days and nothing happened.Please read that complaint again.
My account number is cub xxx983858 delhi karolbagh branch. Day before yesterday i lost my mobile in a function and my phone pe account was compromiced with the password stored in notes. Someone had misused my account and there is a theft (Transfer) of rs. 1000 to an another account named arunpandiyaraj b with phonepe account/phone number +9163855 36435xx (May be as a trial transaction). Since i found my mobile was missing and alerted everyone locking the entrance, the theif had put my mobile in bathroom and i found it by searching. Later by yesterday i came to know about the theft of money in my accountbthrough message and phonepe history. Please do help me to revert the transaction with transaction number is p1911011119309387615398xx. Please revert my money and take necessary action against this thief named arunpandiyaraj b (With phonepe account number +91 63855 3643xx5)
request for rental in cub pos machines
respected sir, madam
i have a pharmacy and using your swiping machines. comparatively with H D FC BANk and
ICICI BANKS, etc you bank charges more for pos machines. we pay only rs 350 pm for pos machines
whereas ur charges are more than 1200 rupees pm it comes. so i request u to consider the above said
fact and intimate the result please.