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Oman Air Customer Care No. 0124-695 0220
Updated on Wednesday, 26 August 2026 - 9:13am
Organization:
Oman Air All India Number(s):
- 0124-695 0220 (For Customer Support, Mon-Sat, 9am-5:30pm)
- 0124-432 1500 (Alternate Customer Support, Mon-Sat, 9am-5:30pm)
Website:
Official Website
iOS App:
Oman Air
Android App:
Oman Air | IVRS Menu: 0124-432 1500 | IVRS Menu: 0124-695 0220 |
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Important Links
India Offices Contact Details
| Sr.No. | Location | Contact No. | Address | |
|---|---|---|---|---|
| 1 | Delhi | - | res [dot] del [at] omanair [dot] com | Tower 4A, 5th floor, Unit 504,DLF Corporate Park, DLF City phase 3, Gurugram - 122002 Delhi |
| 2 | Mumbai Sales Office | 022-62729000, Mon-Sat, 9am-5:30pm (English and Hindi Language) | res [dot] bom [at] omanair [dot] com | Centre 1, World Trade Centre, 19th Floor, Unit No. 4, Cuffe Parade, Colaba Mumbai - 400005 |
Global Offices Contact Details
Head Office
Oman Air
P.O. Box 58, P.C. 111,
Muscat International Airport,
Seeb, Sultanate of Oman
Contact No.: +968 2453 1111 (For International Customer Support)
Comments
Baggage lost
Hi Oman air.
I travelled from muscat to Lucknow on 14th may 2026 with family.
My baggage didn't arrived at my destination.
I am taking followup regularly,but no update about my baggage.
I have some medical reports inside it.
Kindly do the best suppport regarding this matter.
Okan air is a reputed airlines,but this type negligence by working staff isn't good for Oman air brand.
Thanks & Regards.
Mohammad Arshad moid ahmad
Flight no- WY 265
Travel date - 14th May 2026
Urgent Complaint Regarding Detained Parcel
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the detention of my parcel while I was boarding an Oman Air flight from Cochin to Riyadh on 31st August. The parcel contained dry coconuts, a non-restricted item. (approximately costing INR 8000.00)
At the time of detention, I was informed by your ground staff that I would receive an email with the necessary steps to collect my parcel. However, no communication has been received till now, despite repeated follow-ups and the urgency of the matter.
This lack of response has caused me serious inconvenience, as I am still waiting at the airport with no clarity on the status of my belongings.
I request your immediate action on the following:
1. Provide a explanation as to why there was no response from your end
2. Send me the promised instructions for collection without further delay.
3. Ensure proper accountability so such incidents do not recur.
As a paying customer, I expect better service and communication from an international airline of your standing. Kindly treat this complaint with the urgency it deserves and resolve the matter at the earliest.
You may contact me directly at:
Name: Seema Mathew
Booking Reference / PNR: KFDNLT
Contact Number:
Email ID: seemacyriac [at] gmail [dot] com, cyriacpathil [at] gmail [dot] com
I look forward to your prompt reply.
Yours sincerely,
Seema Mathew
Damaged Luggage
I travelled from Dubai To muscat in business class and found my luggage broken since that day i am
calling sending emails but no reply yet.
I was very very Bad Experience in Oman Airlines
I am mailing for a refund claim as the flight was cancelled and I have lost money, but no one is replying. Besides, my ticket is dated 6th September 2025, which I have booked for 12-5-2025. I have also mailed many times and even now I have mailed to all the Oman Airlines services in India, and when I call the main Oman Airlines office, no one receives and no reply is received, now what do I do? I don't understand. Can someone please show me the way? What to do and how to do it? My first and last mistake in life was booking a ticket with Oman Airlines.
I was very very Bad Experience in Oman Airlines
Oman Airlines has the worst service. My first experience was that my flight was cancelled due to a fire at Heathrow airport and I was stuck at Muscat airport and I was also given a room to stay at the airport hotel in sharing and after 24 hours I got another flight to Heathrow and even then I did not get my luggage at Heathrow airport. After many emails and calls, I got my luggage after 6 days, and I am mailing for a refund claim as the flight was cancelled and I have lost money, but no one is replying.
Refund
I am writing this review with extreme frustration with such bad customer service from your airline. I booked a flight 2 months ago and cancelled it. I was supposed to get a refund but your India customer service team is not processing my refund since 2 months now hence why now I have to contact you for my problem.
They don't respond to calls or emails sent to websalesrefund [at] omanair [dot] com and res [dot] del [at] omanair [dot] com. When I send them 10 emails with frustration, they reply with send a mail to 'x' id or send a screenshot of 'x' repeatedly same thing and no other response. The admin and accounts team don't answer my call. Today I called the sales department regarding the issue and told them. As soon as they heard my complaint they cut the call and stopped answering my calls. What kind of service is this? Atleast respond to the customer. This was not expected from Oman Air.
I will write reviews on the website regarding this trash service and go to consumer complaint court with my issue. I have attached screenshots of my N number of calls and emails done to your team but no response at all. Never book from them!!
Enquiry about a flight from Kochi to Toronto
Dear Sir/Madam,
I have booked a flight from Kochi (COK) to Toronto (YYZ), scheduled to depart on April 27, 2020. My Confirmation Number is SPYCBO. I understand that due to Covid 19 outbreak, changes might have been made to the past timetable, and I am sending this mail to ask about the same. No one is answering my call at your office in Cochin International Airport, and this is making me send this mail.
Will the flight be cancelled by you? If yes, would you arrange an alternate flight or provide full refund, because that is what all the airline companies do at this situation?
Moreover, when I booked my flight ticket, the total time of travel was shown as around 30 hours, with 8 hour layover at Muscat and 2 hour layover at London. But now, when I checked 'Manage Booking' section of Oman Air website, the schedule is found to be entirely disturbed, with 20.75 hour layover at Muscat, which would make me miss the flight from London to Toronto. This is not at all acceptable.
It is obvious that the world is going through a difficult time, but I request you to provide correct information to your customers.
I await your prompt response.
Faithfully,
Akhil Adathikkara Ramakrishnan.
Request but the Oman air didn't accept
I booked a 4 tickets online of Oman air with the www.goibibo.com I made a mistake in passengers name first name and last name I have to travel after 11 days I call customer care number I told them to check my passport number date of birth passport expiry country all are correct but the first name and last name I have done mistake
I request to change them but no they are not doing that and says me you can't travel
Required Oman Air ahmedabad office details
Please provide me with oman airways office detaila for ahmedabad since i have 3 return tickets of my family and from mumbai to kuwait via muscat. And due to medical reason my son cannot travel with them until further notice.from doctor so we need to make his ticket open and other two person my wife and daughter has to travel. Plz advise the procedure.
Appreciate your immediate response
Best regards
Mustansir
very poor customer service
I have booke a flight through Oman air flying form london to hyd i was not sure about my baggage information i tried calling Oman Customer Service more then 10 time as soon as the call conect the call is diconected from the customer service end. this is very pathetic sevice from Oman Air when a person books a ticket and have a doubt to ask about baggage or any inromation these people do not provide required service today i called oman customer service at xxx04023410800 to inquire about baggage information, but to my suprise the customer service disconected my call more then 5 times when call is connected after waiting a long time.
Very Very Bad customer service i will not book Oman Ticket in future ........