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Air Astana Customer Care No.
Updated on Saturday, 29 August 2026 - 4:54pm
Organization:
Air Astana International Numbers:
+7 702 702 00 74 (For WhatsApp Support)
Website:
Official Website
iOS App:
Air Astana
Android App:
Air Astana Important Links
Important Contact Details
| Sr.No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | Call Centre | Almaty: +7 (727) 244 44 77, +7 702 702 44 77, Astana: +7 (717) 258 44 77, +7 705 927 44 77 |
24x7 |
| 2 | Other cities in Kazakhstan (landline only) | 58 44 77 | 24x7 |
| 3 | Nomad Club | +7 (727) 244 55 30 (public holidays - non-working days) | Mon-Fri, 8am-5pm |
| 4 | Hotline (In case of flight delays and cancellations) | +7 (727) 244 44 78 |
Lost/Delayed/Damaged Baggage
- For any query/complaint you can contact at the details given below:
Sr.No. Location Contact No. Email 1 Almaty +7 727 2703 041 ala [dot] lf [at] airastana [dot] com 2 Astana +7 7172 286473 nqz [dot] lost [dot] and [dot] found [at] airastana [dot] com 3 Atyrau +7 7122 20 93 20 guw [dot] lf [at] airastana [dot] com - If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
- For more information, please read .
India Ticketing Offices Contact Details
| Sr.No. | Location | Office | Contact No. | Address | |
|---|---|---|---|---|---|
| 1 | Mumbai | City Ticketing Office (CTO) | 022-79633380, 9560998867 | bom [dot] sales [at] deepikatravels [dot] in | 103 Midas Sahar Plaza, Andheri-Kurla Road, Bhim Nagar, Andheri East, Mumbai - 400059 |
| 2 | Delhi | City Ticketing Office (CTO) | 011-23711225, 011-41521425, +98 11 066029 | del [dot] sales [at] airastana [dot] com , del [dot] reservations [at] airastana [dot] com |
Air Astana, 4th Floor, N-1, BMC House, Middle Circle, Connaught Place, New Delhi - 110001 |
| 3 | Delhi | Airport Ticketing Office (ATO) | 011-49639960, +98 11 066029 | parveen [dot] yadav [at] airastana [dot] com | Room No. 44, Office Level 4, Indira Gandhi International Airport, Terminal 3, New Delhi - 110037 |
Global Ticketing Offices Contact Details
| Sr.No. | Location | Contact No. | Working Hours | Address | |
|---|---|---|---|---|---|
| Airport Ticketing Office (ATO) | |||||
| 1 | Aktau | +7 (727) 244 44 77, +7 (7292) 60 97 57 / 58 44 77, +7 (702) 702 01 68 | - | 24x7 | Terminal 1, Aktau Airport |
| 2 | Aktobe | +7 (7132) 22 95 64, 58 44 77, +7 (771) 771 00 20 | - | 24x7 | Aktobe Airport |
| 3 | Almaty | +7 (727) 244 44 77 | - | 24x7 | Terminal 1 & 2, 2nd floor |
| 4 | Amsterdam | +31 651 790 012 | ams [at] groundcontrol [dot] aero | - | GroundControl Airport Services, Departure Hall 3, Row 21 (Amsterdam) |
| 5 | Antalya | +90 546 513 53 17 | ayt [at] maple [dot] aero | 8am-5pm | Antalya Airport, Terminal 2 - International Departures Hall, Office No: Z-170 |
| 6 | Astana | +7 (727) 244 44 77 | - | 24x7 | Nursultan Nazarbayev International Airport, Terminal 1 & 2 |
| 7 | Atyrau | +7 (702) 702 01 47 | - | - | Atyrau Airport, office 10, 2nd floor |
| 8 | Bangkok | +662-134-6191, Fax No.: +662-134-6192 |
bkk [dot] reservations [at] airastana [dot] com | - | Booth number TW6-052/TW6-053, 6th floor, Main Terminal Building (MTB), 999 Moo1, Nong Prue, Bangphli, Samutprakarn 10540, Thailand |
| 9 | Batumi | - | bus [dot] airport [at] airastana [dot] com | 3 hrs before departure | Batumi International Airport, Departure Hall |
| 10 | Baku | +7 (7122) 58 64 16, +994 (12) 404 75 15 | gyd [dot] airport [at] airastana [dot] com | 2.5 hrs before departure | Terminal 1, Zone B Departure Hall, Baku |
| 11 | Beijing | +86 10 84166799, +86 10 64569178 | pek [dot] ato [at] airastana [dot] com | 4 hrs before departure | Room 32298, 3rd Floor, T2, Beijing Capital Airport |
| 12 | Bodrum | +90 543 637 26 24 | bjv [at] maple [dot] aero | 8am-5pm | Maple Aviation |
| 13 | Dubai | +971 4 5049392, +971 4 5049388 Fax: +974 4432266 |
dxb [dot] reservations [at] airastana [dot] com | 24x7 | Dubai International Airport, Terminal 1, Departure Hall, Dnata Travel, P.O.Box 1515, Dubai |
| 14 | Frankfurt | +49 69 9210963 | fra [dot] airport [at] airastana [dot] com | 3 hrs prior to departure until departure | Ibero Airport Service GmbH, Air Astana Check-In Counter, Terminal 3, Zone 36, Frankfurt |
| 15 | Hong Kong | +852 2116 8718 | hkg [dot] reservations [at] airastana [dot] com | - | SATS HKG Ltd, Airport Ticketing Desk, Terminal 1, Level 6, Aisle D, Hong Kong |
| 16 | Istanbul | +90 212 465 53 93, Fax: +90 212 465 53 92 |
ist [dot] apt [at] airastana [dot] com | 4 hrs before departure | Istanbul Airport (IST), International Terminal, Departure Level, Office 8_F_0311 |
| 17 | Oskemen | +7 (7232) 77 81 41, 58 44 77, +7 (771) 771 00 16 | - | Contact Call Centre for hours | Ust-Kamenogorsk Airport, 2nd floor |
| 18 | Tbilisi | +995 322 514 999 | tbs [dot] airport [at] airastana [dot] com | 3 hrs before departure | Tbilisi International Airport, Departure Hall |
| 19 | +7 (7112) 939 791, 58 44 77, +7 (771) 771 00 19 | - | 24x7 Support | Podstepnoe Village, Airport 1, office 236, 2nd floor, Uralsk | |
| 20 | Urumqi | +86 138 99927363 | urc [dot] airport [at] airastana [dot] com | 4 hrs before scheduled departure | North Terminal, Urumqi Tianshan International Airport, H6-3F-Y12 |
| City Ticketing Office (CTO) | |||||
| 21 | Amsterdam | +31 20 654 79 25 | airastana [dot] benelux [at] aviareps [dot] com | - | Air Astana c/o Aviareps AG (Amsterdam) |
| 22 | Astana | +7 (727) 244 44 77 | - | Daily, 9am-9pm | Astana, st. Kunaeva 14B, RC "Nursaya-1", 1st floor, office 26 |
| 23 | Athens | +30 210 3274 971, +30 210 3274972 | airastana [at] goldair [dot] gr | - | Air Astana c/o Goldair, 151 Kifisias Ave, Marousi, Greece |
| 24 | Auckland | +64 9 969 7606, +64 9 969 7474 | akl [dot] reservations [at] airastana [dot] com | - | Airline Marketing New Zealand Ltd., Representing Air Astana, Level 26, SAP Tower, 151 Queen's Street, Auckland. |
| 25 | Baku | +7 (7122) 58 44 77 | gyd [dot] reservations [at] airastana [dot] com | Mon-Fri, 9am-6pm | 62 Bulbul Ave, Gulustan Residence, Baku |
| 26 | Bangkok | +662-367 5301 , Fax: +662-134-6192 |
bkk [dot] reservations [at] airastana [dot] com | - | Thai Star Air Co., Ltd., 3354/41 12th Floor, Manorom Bldg., Rama 4 Rd., Klongton, Klongtoey, Bangkok 10110 |
| 27 | Beijing | +86 10 646 51030, +86 10 646 65067 , Fax: +86 10 645 69178 |
pek [dot] cto [at] airastana [dot] com | Mon-Fri, 9am-12:30pm, 1:30pm-6pm | Office C504, Beijing Lufthansa Centre, 50 Liangmaqiao Road, Chaoyang District, Beijing |
| 28 | Bishkek | +996 (551) 61 50 50 , (553) 61 50 50, Representative Office: +996 990 300 086 |
moskovskaya86 [at] aviatravel [dot] kg , Representative Office: bsz [dot] sales [at] airastana [dot] com |
- | Avia Travel Club, Bishkek Representative Office: Bishkek, Toktogul Street, Avangard Business Centre |
| 29 | Bratislava | +421 2 5262 2375 | bts [dot] sales [at] airastana [dot] com | - | Blue Sky Travel, 2-4 Kominarska St, 831 04 Bratislava, Slovakia |
| 30 | Brussels | +32 2 712 64 41 | bru [dot] reservations [at] airastana [dot] com | - | Belgium & Luxembourg, Air Astana c/o APG Belux, Bosstraat, 13, 1930 Zaventem |
| 31 | Doha | +974 4432233, Fax: +974 4432266 |
fahdtravels [at] gmail [dot] com | - | Air Astana c/o Fahd Travels, P.O.Box 7377, Doha, Qatar |
| 32 | Dubai | +971 (0)4 7036 572, Fax: +974 4432266 |
dxb [dot] sales [at] airastana [dot] com | Mon-Thu, 9am-5:30pm, Fri, 9am-5pm | Dnata Travel, Emirates Group Building, Dubai |
| 33 | Dushanbe | +992 93 5705353 | info [at] dushanbeparvoz [dot] tj | Contact Call Centre for hours | “Dushanbe Parvoz”, 62 Druzhba Narodov St., Sistemavtomatika, Dushanbe |
| 34 | Dushanbe | +992 98 5705353 | booking [at] dushanbeparvoz [dot] tj | Contact Call Centre for hours | Dushanbe Parvoz LLC, Rudaki Street 14, 1st floor, Dushanbe Serena Hotel |
| 35 | Frankfurt | +49 (0) 69 770 673 022, Fax: 069 770 673 028 |
fra [dot] reservations [at] airastana [dot] com | - | Air Astana c/o Aviareps AG, Kaiserstrasse 77, 60329 Frankfurt am Main |
| 36 | Guangzhou | +86 20 85237136 | can [dot] sales [at] airastana [dot] com | - | Room1807, 18th Floor, Tower B, China Shine Plaza, No.3-15 Lin He Xi Road, Guangzhou, China 510610 |
| 37 | Ho Chi Minh | +84 28 3547 2477 | sgn [dot] reservations [at] airastana [dot] com | - | Vector Aviation CO., Ltd, 39B Truong Son Str., Ward 4, Tan Binh District, Ho Chi Minh City, Vietnam |
| 38 | Hong Kong | +852 2830 4860 | hkg [dot] reservations [at] airastana [dot] com | - | Pacific Aviation Marketing (HK) Ltd, Unit 2503, Island Place Tower, 510 King’s Rd, North Point, Hong Kong |
| 39 | Istanbul | +90 212 343 49 60, +90 212 343 49 61, Fax: +90 212 343 49 63 |
ist [dot] sales [at] airastana [dot] com | 9am-5pm | Istanbul Dunya Ticaret Merkezi, Yeşilköy Mah., Atatürk Cad., İdtm A1 Blok, Ofis 320, Istanbul |
| 40 | Jakarta | +62 21 290 79797 | jkt [dot] reservations [at] airastana [dot] com | - | Setiabudi Atrium Building, 7th Floor Suite 709, Jl. HR. Rasuna Said Kav.62, Kuningan, Jakarta |
| 41 | Jeddah | +966 12 555 5622, +966 55 231 8691 | ksa [dot] reservation [at] airastana [dot] com, ksa [dot] sales [at] airastana [dot] com | - | Gulf Plaza, Ground Floor, 7571 Madinah Road, Unit 24/5, Jeddah, Saudi Arabia |
| 42 | Kuala Lumpur | +603 27426953 | kul [dot] reservations [at] airastana [dot] com | - | Garud Global GSA Sdn Bhd, 41-21, Q Sentral 2A, Jalan Sentral 2, Kuala Lumpur, Malaysia |
| 43 | Lisbon | +35 1217817470 | portugal [at] enlloyaviation [dot] com | - | Air Astana c/o Enlloy Aviation, Rua Latino Coelho, 1. HI FLY Bldng, Lisbon, Portugal |
| 44 | London | +44 (0) 20-7644 6112 | lhr [dot] reservations [at] airastana [dot] com; lhr [dot] sales [at] airastana [dot] com | Mon-Fri, 9am-5pm | Blade 2, New Timber Yard, 1 Dimes Place, London W6 0QR, United Kingdom |
| 45 | Madrid | +34 911 087 583 | airastana [at] enlloyaviation [dot] com | - | Enlloy Aviation, S.L, c/ Orense, 69 local E2, Madrid, Spain |
| 46 | Male | +960 790 6008 | mle [dot] airport [at] airastana [dot] com | - | Airport Supervisor, Leisure Cargo Maldives, H. Thandiraimaage, 4th floor, Roashanee Magu |
| 47 | Manila | +632 8400 5979 | mnl [dot] reservations [at] airastana [dot] com | - | Airesources, Inc., 4th Floor, The Pilgrims’ Center, 758 P. Ocampo Street, Malate, Manila, Philippines |
| 48 | Milan | +39 02 4345 8391 | mil [dot] reservations [at] airastana [dot] com | - | Aviareps AG, 32 Piazza della Repubblica, Milan, Italy |
| 49 | New York | +1 888 855 1557 | usa [dot] sales [at] airastana [dot] com | - | AirlinePros, 420 Lexington Ave, Suite 358-360, New York, USA |
| 50 | Paris | +33 1 53 89 77 76 | par [dot] reservations [at] airastana [dot] com | - | Air Astana c/o Air Promotion Group, 66 Ave des Champs Elysees, Paris, France |
| 51 | Phnom Penh | +855 23-884 488, 884 899, 723 331, +855 12-816 555 | tickets [at] vlktravel [dot] com | - | VLK Royal Tourism Co. Ltd, Phnom Penh, Cambodia |
| 52 | Phnom Penh | +855 63-769 888, +855 63-966 333, +855 12 277 333 | tickets [at] vlktravel [dot] com | - | VLK Branch Office, Siem Reap, Cambodia |
| 53 | Prague | +420 222 212 613 | prg [dot] sales [at] airastana [dot] com | - | Blue Sky Travel, 57 Opletalova St, Prague, Czech Republic |
| 54 | Seoul | +82-2-724-8855, +82-2-734-2813 | icn [dot] reservations [at] airastana [dot] com | - | Sharp Aviation K, 16F, Gwanghwamun G-Square, Seoul, South Korea |
| 55 | Singapore | +65 62238377 | sin [dot] reservations [at] airastana [dot] com | - | Worldwide Aviation Sales Pte Ltd, 400 Orchard Rd, #24-08 Orchard Towers, Singapore |
| 56 | Sydney | +612 8248 0060 | syd [dot] reservations [at] airastana [dot] com | - | Airline Marketing Australia, Suite 1709, Level 17, 264 George St, Sydney, Australia |
| 57 | Taipei | +886 2 26580255, +886 2 26586374 | tpe [dot] reservations [at] airastana [dot] com | - | Great Air Agency Ltd, 4F-1, No.194, Zhouzi St, Neihu Dist, Taipei, Taiwan |
| 58 | Tashkent | +998 71 205 9229, +998 90 968 95 97 | tas [dot] cto [at] airastana [dot] com | Mon-Fri, 9am-6pm | “Dmaar Plaza” Business Center, Office 111, Afrosiyab str. 8a, Mirabad district, Tashkent, Uzbekistan |
| 59 | Tbilisi | +995 322 514 999 | tbs [dot] sales [at] airastana [dot] com | Mon-Fri, 10am-6pm | PIXEL Building, 34 Chavchavadze Ave, 5th floor, Tbilisi, Georgia |
| 60 | Tel Aviv | +972 3 795 15 55 | info [at] open-sky [dot] co [dot] il | - | Israel Office, 25 Ben Yehuda Str., Tel Aviv |
| 61 | Tokyo | +81 (3) 6261-6883, +81 (3) 6261-5944 | tyo [dot] reservations [at] airastana [dot] com | - | AVIAREPS Japan, Hiei Kudan Building, Tokyo |
| 62 | Urumqi | +86 991 2822987, +86 991 2822983 | urc [at] airastana [dot] com | Mon-Fri, 10am-2pm, 3pm-7pm (Beijing Time) | Room 1306, #9, Vanke Metropolis, Longteng Road, Shuimogou District, Urumqi, Xinjiang |
| 63 | Vienna | +43 1 581 89 22 31, +43 1 585 36 30 88 | airastanaaustria [at] aviareps [dot] com | - | Air Astana c/o Aviareps AG, Hedwiggasse 4/1-4, A-1020 Vienna, Austria |
| 64 | Warszawa | +48 22 621 56 85 | info [at] airastana [dot] pl | - | Air Astana ch Gieret Ltd., Al. Jerozolimskie 11/19 1.40, 00-508 Warszawa, Poland |
| 65 | Zurich | +41 44 315 58 32 | airastana [dot] ch [at] kales [dot] com | - | Air Astana c/o Kales Airlines Services, TMC Building, Office No 050, Thurgauerstrasse 117, 8152 Glattpark (Opfikon), Switzerland |
Global Cargo Offices
Head Office
Air Astana
4B Kuldzhinsky Tract, Building Y,
Stanitsa Business Center,
Almaty, 050019, Kazakhstan
Contact No.: +7 727 258 4135
Email:
reception [at] airastana [dot] com
Office Hours: Mon-Fri, 8am-5pm
Comments
Test, just a test
Hello. And Bye.
How time of Free Visa is calculated
Please find below details of my flight bookings for Air Astana. I will be travelling alongwith my family to Istanbul with a stopover in Almaty (for 3 days) and below are the flight details -
4th April 2020 - New Delhi to Almaty
Air Astana Flight No. KC 908 - Departing New Delhi at 11.35 Hrs and Arriving Almaty at 15.50 Hrs.
7th April 2020 - Almaty to Istanbul
Air Astana Flight No. KC 911 - Departing Almaty at 17.55 Hrs and Arriving Istanbul at 20.55 Hrs.
11th April - Istanbul - Almaty - New Delhi - With 2 hours layover in Almaty
In this case can I avail the 72 Hours free visa for Indians. Please let me know how this 72 hours is calculated. Is it counted from the time you pass and enter the immigration counter while entering and departing the country or is it counted from the time of landing / departing of the flight.
Thanks in advance for the confirmation and kindly let me know if any clarification is required from my end.
Visa for country in my layover
I booked a ticket to Beijing but have a layover and local flight in Kazakhstan I have arrived at check in and informed I needed to prepare a visa in the country . Please help what do I do
Air astana break and damaged my buggage
last 17oct i was travelling for russia , and i have subbmitted my buggage in good condition, when ihave visited in moscow and seen my buggage there that time i have face it that my buggage is damaged and bad in condition. so no one any claimit properly.
very bad experince with air astana.
Holiday stopover tickets cancel
Please help for tickets cancel my hotel booking holiday stopover in Almaty
Limit of baggage allowances
Kindly write baggage allowances free limit in my ticket PNR JDPM3M AIR ASTANA KC-242 new Delhi to Tselingrad
and KC 873 by Air ASTANA Tslinograd to Moscow booked for 1st July 2019
Traveller madhusudan tandon
Tickets
I have booked one ticket from Delhi to Moscow on 27 of June.(kc-242). I have come to know that flight at begin of June canelled. My flight will be done or no?
Transit Visa in Kazakistan
Hi Team,
I am traveling to Russia Moscow via Almaty and Nur Sultan via Air Asthana flights. My layover is for 18 hours in Almaty and 6 hours in Asthana. I wanted to as being an Indian can I see both Almaty and Asthana by exiting airport and availing the 72 hour programme that Air Asthana offers for indian citizens?
Thank you!
Regards,
Paavas Panday
Flight delay
Sir as your flight is cancel upto 31 may and everyone is saying.
My flight is on 20 june can uh please confirm sir that
Flights of june is not cancel plese sir
Lolzies
Very unsatisfied with the service!
confirmation of flights
I have booked two tickets from Almaty to Delhi (Flight 907) 19th April & return Delhi ti Almaty (Flight 908) 24th April.
I have come to know that by an agent that all flights are going to cancel of dates from 11th April to 25th April.
Will you please confirm that is it correct information or not?
Bag lost
Hello sir mam I went Tbilisi on 24 February from air astana to delhi to Tbilisi but in Tbilisi airport they deport Me from there but I did not get my luggage yet it was 2 bag ..
Flight Cancelled and Another Flight got Delayed
My name is Mohammed Ismail I had a flight from Dushanbe to Delhi Via Almaty on 06 Feb 2019 and I get the message that flight is been cancelled just 2hour before check in. Then the flight was rescheduled to 07 Feb 2019 and that also the flight got Delayed for 5 hour due to technical fault in the aeroplane I was made stay in Almaty another one more day. Now I want to know what I should do to claim my compensation. Can anyone please help me out with this.
Reschedule
UWDN8J is my booking reference. Can I change the date of delhi Astana to 17?
I will extra charges whatever is there. My visa is from 17. Please help me.
cancellation
sir when I go to Georgia and when I check in the then they said to me where is your return ticket . I said that I have no return ticket .the they said to me first you book your return ticket then I'll check in . because many of student deport from there that's why .on this time I book my return ticket and I'm not deported from there. and now I want to cancel my ticket and refund money so what can I do.
seat sellection
Reservation number: RKCMZF Reservation name: Arun Date of issue: 02 Mar 2018 02 March 2018
Mr Kumar kannan Arun
E-ticket number: 46xxxxxxx5755
Good day,
For the above details will it be possible for me to do a seat selection.
Please reply as required.
Regards
Arun Kumar
Confirm ticket
KC 908 8th Mar 2018 flight time 12:20 pm delhi to almaty.
Flight booking reference UQTZ92
Kindly please check my booking is confirm or not , wait your reply .
Best regards
Hussain Abbas