Air Astana Customer Care No.

Organization: 
All India Number(s): 
  • 011-2371 1225 (For Customer Support)
International Numbers: 
+7 771 944 46 40 (For Customer Support)
+7 702 702 00 74 (For WhatsApp Support)

Email

  • airastana-hotline [at] dcap [dot] kz (For Customer Care)

Install App

Important Links

Lost / Damaged / Delayed Baggage

  • For any query/complaint related to lost / damaged / delayed baggage, then you can contact to the details given below
    Sr No. Locations Contact No. Email
    1 Almaty +7 727 2703 041 ala [dot] lf [at] airastana [dot] com
    2 Astana +7 7172 286473 nqz [dot] lost [dot] and [dot] found [at] airastana [dot] com
    3 Atyrau +7 7122 20 93 20 guw [dot] lf [at] airastana [dot] com
  • Incase your lost/delayed baggage is still not found within 21 days, then you can fill this Form .
  • For more information Please Read .

Regional Airport Ticketing Offices

Sr No. Locations Airport Code Contact No. Email Address
1 Delhi, City Ticketing Office (CTO) DEL 011-41521425 del [dot] sales [at] airastana [dot] com , del [dot] reservations [at] airastana [dot] com Air Astana, 4th floor, N-1, BMC House, Middle Circle, Connaught Place, New Delhi 110001
2 Delhi, Airport Ticketing Office (ATO) DEL 011-49639960 parveen [dot] yadav [at] airastana [dot] com Room No 44, Office Level 4, Indira Gandhi International Airport, Terminal 3, New Delhi - 110037

International Airport / City Ticketing Offices

Sr No. Locations Airport Code Contact No. Email Address
1 Almaty, Airport Ticketing Office (ATO) ALA +7 (727) 244 44 77 - 2nd floor, 99 Office Airport Almaty
2 Amsterdam, City Ticketing Office (CTO) AMS +31 20 316 19 19 ams [dot] reservations [at] airastana [dot] com Air Astana c/o APG The Netherlands,
Flamingoweg, 9 room 130, 1118 EE Schiphol
3 Amsterdam, Airport Ticketing Office (ATO) AMS +31 20 316 19 19 ams [dot] reservations [at] airastana [dot] com Schiphol airport, departure hall number 6,
across check-in counter 21
4 Antalya, Airport Ticketing Office (ATO) AYT +90 546 513 53 17 ayt [at] maple [dot] aero Maple Aviation, Terminal 1, Departure Level
5 Astana, City Ticketing Office (CTO) NQZ +7 (727) 244 44 77 - Astana (left bank), st. Kunaeva 14B, RC
'Nursaya-1', 1st floor, office 26
6 Astana, ┬بAirport Ticketing Office (ATO) NQZ +7 (727) 244 44 77 Nursultan Nazarbayev International Airport,
Terminal 2, 2nd floor and Terminal 1, 1st floor
7 Athens, City Ticketing Office (CTO) ATH +30 210 3274 971/972 airastana [at] goldair [dot] gr Air Astana c/o Goldair, 151, Kifisias Ave, 15124 Marousi, Greece
8 Atyrau, Airport Ticketing Office (ATO) GUW +7 (7122) 58 64 16, +7 (771) 771 00 21 - Atyrau Airport, office 1, 2nd floor
9 Auckland, City Ticketing Office (CTO) AKL +64 9 969 7606
Fax No.: +64 9 969 7474
akl [dot] reservations [at] airastana [dot] com Airline Marketing New Zealand Ltd., Representing Air Astana, Level 26, SAP Tower, 151 Queen's Street, Auckland.
10 Baku, City Ticketing Office (CTO) GYD +7 (7122) 58 44 77, +994 (12) 404 75 15 gyd [dot] reservations [at] airastana [dot] com 62 Bulbul avenue, Gulustan Residence, 3 floor, Baku
11 Baku, Airport Ticketing Office (ATO) GYD +7 (7122) 58 64 16, +994 (12) 404 75 15 gyd [dot] airport [at] airastana [dot] com Terminal 1, Zone B Departure Hall
12 Bangkok, City Ticketing Office (CTO) BKK +662-367 5301
Fax No.: +662-134-6192
bkk [dot] reservations [at] airastana [dot] com c/o Thai Star Air Co., Ltd., 3354/41 12th Floor, Manorom Bldg., Rama 4 Rd., Klongton, Klongtoey, Bangkok 10110
13 Bangkok, Airport Ticketing Office (ATO) BKK +662-134-6191
Fax No.: +662-134-6192
bkk [dot] reservations [at] airastana [dot] com Booth number TW6-052/TW6-053, 6th floor, Main Terminal Building (MTB), 999 Moo1, Nong Prue, Bangphli, Samutprakarn 10540, Thailand
14 Batumi BUS - bus [dot] airport [at] airastana [dot] com Batumi International Airport, Departure Hall, Air Astana Check-in Desk
15 Beijing, City Ticketing Office (CTO) PEK +86 10 646 51030, +86 10 646 65067
Fax No.: +86 10 646 22039
pek [dot] cto [at] airastana [dot] com Office C504, Beijing Yansha Centre, 50 Liangmaqiao Road, Chaoyang District, Beijing
16 Beijing, Airport Ticketing Office (ATO) PEK +86 10 84166799
Fax No.: +86 10 645 69178
pek [dot] ato [at] airastana [dot] com Room 32298, 3rd Floor, T2, Beijing Capital Airport
17 Bishkek, City Ticketing Office (CTO) FRU +996 (312) 660 550, +996 (551) 61 50 50, +996 (553) 61 50 50 moskovskaya86 [at] aviatravel [dot] kg Avia Travel Club, Bishkek city, 86-1 Moskovskaya str., 720021
18 Bodrum, Airport Ticketing Office (ATO) BJV +90 543 637 26 24 bjv [at] maple [dot] aero Maple Aviation
19 Bratislava, City Ticketing Office (CTO) BTS +421 2 5262 2375 bts [dot] sales [at] airastana [dot] com Blue Sky Travel, 2-4 Kominarska St, 831 04 Bratislava, Slovakia
20 Brussels, City Ticketing Office (CTO) BRU +32 2 712 64 41 bru [dot] reservations [at] airastana [dot] com Belgium & Luxembourg, Air Astana c/o APG Belux, Bosstraat, 13, 1930 Zaventem
21 Akatu, Airport Ticketing Office (ATO) SCO +7 (727) 244 44 77, +7 (702) 702 01 68
Fax No.: +7 (7292) 60 97 57, 58 44 77
- Terminal 1, Aktau Airport
22 Aktobe, Airport Ticketing Office (ATO) AKX +7 (7132) 22 95 64, 58 44 77, +7 (771) 771 00 20 - Aktobe Airport
23 Doha DOH +974 4432233
Fax No.: +974 4432266
fahdtravels [at] gmail [dot] com Air Astana c/o Fahd Travels, P.O.Box 7377, Doha, Qatar
24 Dubai, City Ticketing Office (CTO) DXB +971 (0)4 7036 572
Fax No.: +974 4432266
dxb [dot] sales [at] airastana [dot] com , dxb [dot] reservations [at] airastana [dot] com Dnata Travel, Ground Floor, Entrance A, The Emirates Group Building, Al Ittihad Street, Near Clock Tower-Deira, Dubai
25 Dubai, Airport Ticketing Office (ATO) DXB +971 4 5049392, +971 4 5049388 - Dubai International Airport, Terminal 1, Departure Hall, Dnata Travel, P.O.Box 1515, Dubai
26 Dushanbe, City Ticketing Office (CTO) DYU +992 93 5705353 info [at] dushanbeparvoz [dot] tj Dushanbe Parvoz, Dushanbe, 62 Druzhba Narodov St., Sistemavtomatika
27 Dushanbe, City Ticketing Office (CTO) DYU +992 98 5705353 info [at] avia-centr [dot] tj Dushanbe, Somoni Av., 36/2 F. Niezi St., Shopping Mall Mulien
28 Frankfurt, City Ticketing Office (CTO) FROM +49 (0) 69 770 673 022,
Fax No.: 069 770 673 028
fra [dot] reservations [at] airastana [dot] com Air Astana c/o Aviareps AG, Kaiserstrasse 77, 60329 Frankfurt am Main
29 Frankfurt, Airport Ticketing Office (ATO) FROM +49 69 9210962 fra [dot] airport [at] airastana [dot] com c/o Ibero Airport Service GmbH, Air Astana Check-In Counter Terminal 2, Hall E, Counters 954-956
30 Guangzhou, City Ticketing Office (CTO) CAN +86 20 85237136 can [dot] sales [at] airastana [dot] com Room1807, 18th Floor, Tower B, China Shine Plaza, No.3-15 Lin He Xi Road, Guangzhou, China 510610
31 Ho Chi Minh, City Ticketing Office (CTO) SGN +84 28 3547 2477 sgn [dot] reservations [at] airastana [dot] com Vector Aviation Co., Ltd, 11Th Floor, 39B Truong Son Str, Ward 4, Tan, Binh District, Ho Chi Minh City, Vietnam
32 Hong Kong, City Ticketing Office (CTO) HK +852 2830 4860 hkg [dot] reservations [at] airastana [dot] com c/o Pacific Aviation Marketing (HK) Ltd, Unit 2503, Island Place Tower, 510 King's Rd, North Point, Hong Kong
33 Hong Kong, Airport Ticketing Office (ATO) HK +852 2116 8718 hkg [dot] reservations [at] airastana [dot] com c/o SATS HKG Ltd, Airport Ticketing Desk, Terminal 1, Level 6 (departure level), Aisle D
34 Istanbul, City Ticketing Office (CTO) IS +90 212 343 49 60, +90 212 343 49 61
Fax No.: +90 212 343 49 63
ist [dot] sales [at] airastana [dot] com Istanbul Dunya Ticaret Merkezi, Mah. Ataturk Cad., Idtm A1 Blok, no: 10/1, kat: 9, Ofis: 320, 34149, Istanbul
35 Istanbul, Airport Ticketing Office (ATO) IS +90 212 465 53 93
Fax No.: + 90 212 465 53 92
ist [dot] apt [at] airastana [dot] com Istanbul Airport (IST), International Terminal, Departure Level, 7th Island, Office 8_F_0311
36 Jakarta, City Ticketing Office (CTO) CGK +62 21 290 79797 jkt [dot] reservations [at] airastana [dot] com Setiabudi Atrium Building 7th Floor Suite 709 - 709AA, Jl. HR. Rasuna Said Kav.62, Kuningan Jakarta 12920.
37 Jeddah, City Ticketing Office (CTO) JED +966 12 555 5622, +966 55 231 8691 ksa [dot] reservation [at] airastana [dot] com , ksa [dot] sales [at] airastana [dot] com Gulf Plaza, Ground Floor, Address: 7571 Madinah Road, Unit 24/5; Jeddah 23218, 2163
38 Kuala Lumpur, City Ticketing Office (CTO) KUL +603 27426953 kul [dot] reservations [at] airastana [dot] com Garud Global GSA Sdn Bhd, 41-21, Q Sentral 2A, Jalan Sentral 2, 50470, Kuala Lumpur, Malaysia
39 Kyzylorda, Airport Ticketing Office (ATO) KZO +7 (7242) 58 44 77, +7 (771) 771 00 18 - Kyzylorda Airport
40 Lisbon, City Ticketing Office (CTO) LIS +35 1217817470 portugal [at] enlloyaviation [dot] com Air Astana c/o Enlloy Aviation, Rua Latino Coelho, 1. HI FLY Bldng, 1050-132 Lisbon, Portugal
41 London, City Ticketing Office (CTO) LHR +44 (0) 20-7644 6112 lhr [dot] reservations [at] airastana [dot] com , lhr [dot] sales [at] airastana [dot] com c/o Aviareps, The Foundry, 77 Fulham Palace Road, London, W68JA
42 Madrid, City Ticketing Office MAD +34 911 087 583 airastana [at] enlloyaviation [dot] com Enlloy Aviation, S.L, C/ Orense, 69 Local E2, 28020 - Madrid
43 Maldives, City Ticketing Office (CTO) MLE +960 790 6008 mle [dot] airport [at] airastana [dot] com Airport Supervisor, Leisure Cargo Maldives, H. Thandiraimaage, 4th floor, Roashanee Magu
44 Manila, City Ticketing Office (CTO) MNL +632 8400 5979 mnl [dot] reservations [at] airastana [dot] com Airesources, Inc., 4th Floor, The Pilgrims' Center, 758 P. Ocampo Street, Malate, Manila, 1004, The Philippines
45 Milan, City Ticketing Office (CTO) THOUSAND +39 02 4345 8391 mil [dot] reservations [at] airastana [dot] com Aviareps Ag, 32, Piazza Della Repubblica, 20124 Milan, Italy
46 New York JFK +1 888 855 1557 usa [dot] sales [at] airastana [dot] com AirlinePros, 420, Lexington Ave, Suite 358-360, New York 10170
47 Oskemen, Airport Ticketing Office (ATO) UKK +7 (7232) 77 81 41, 58 44 77, +7 (771) 771 00 16 - Ust-Kamenogorsk airport, 2nd floor
48 Paris, City Ticketing Office (CTO) ABOUT +33 1 53 89 77 76 par [dot] reservations [at] airastana [dot] com Air Astana C/O Air Promotion Group, 66 Ave Des Champs Elysees, 75008 Paris
49 Phnom Penh, City Ticketing Office (CTO) PNH +855 23-884 488, 884 899, 723 331, +855 12-816 555 tickets [at] vlktravel [dot] com VLK Royal Tourism Co. Ltd (Head Office), No. 90+92+94 Eo, Street 217, Sangkat, Orussey th, Khan 7 Makara, Phnom Penh, Cambodia
50 Phnom Penh, City Ticketing Office (CTO) PNH +855 63-769 888, 966 333, +855 tickets [at] vlktravel [dot] com VLK Branch Office (Siem Reap), No, A1 St. Sivatha, Svay Dong Koum, Siem Reap, Cambodia
51 Prague, City Ticketing Office (CTO) PRG +420 222 212 613 prg [dot] sales [at] airastana [dot] com Blue Sky Travel, 57 Opletalova St, 110 00 Prague 1, Czech Republic
52 Seoul, City Ticketing Office (CTO) CELL 82-2-3788-9170
Fax No.: 82-2-756-8585
icn [dot] sales [at] airastana [dot] com Air Astana/GSA, Anam Air Services Co., Ltd, 5th Floor, Doosan The Land Tower A152, Magokseo-ro, Gangseo-gu, Seoul
53 Seoul, Airport Ticketing Office (ATO) CELL 82-32-743-2620
Fax No.: 82-32-744-0886
- Room 307, AACT Cargo Terminal 1, Gonghangdong-ro 295 beon-gil 124, Jung-gu, Incheon
54 Shymkent, Airport Ticketing Office (ATO) CIT +7 (7252) 45 51 28, 58 44 77, +7 (7232) 77 81 41, 58 44 77, +7 (771) 771 00 13 - Shymkent International Airport
55 Singapore, City Ticketing Office (CTO) SIN +65 62238377 sin [dot] reservations [at] airastana [dot] com Worldwide Aviation Sales Pte Ltd, 400 Orchard Rd, #24-08 Orchard Towers, Singapore, 238875
56 Sydney, City Ticketing Office (CTO) SOUTH +612 8248 0060 syd [dot] reservations [at] airastana [dot] com Airline Marketing Australia, Suite 1709, Level 17, 264 George St, Australia Square, Sydney NSW 2000 Australia
57 Taipei, City Ticketing Office (CTO) TPE +886 2 26580255
Fax No.: +886 2 26586374
tpe [dot] reservations [at] airastana [dot] com Great Air Agency LTD, 4F-1, No.194, Zhouzi St, Neihu Dist, Taipei, 11493, Taiwan (China)
58 Tashkent, City Ticketing Office (CTO) THAT +998 71 205 9229, +998 90 968 95 97 tas [dot] cto [at] airastana [dot] com Dmaar Plaza Business Center, 1st floor, office 111, Afrosiyab str. 8a, Mirabad district, Tashkent
59 Tbilisi, City Ticketing Office (CTO) TBS +995 322 514 999 tbs [dot] sales [at] airastana [dot] com 34 Chavchavadze ave., 5th floor, PIXEL building, Tbilisi
60 Tbilisi, Airport Ticketing Office (ATO) TBS - tbs [dot] airport [at] airastana [dot] com Tbilisi International Airport, Air Astana Check in-Desk, International Terminal, Departure Hall
61 Tel Aviv, City Ticketing Office (CTO) TLV +972 3 795 15 55 info [at] open-sky [dot] co [dot] il Israel Office, 25 Ben Yehuda str., Tel Aviv Yafo 6380701
62 Tokyo, City Ticketing Office (CTO) UNTIL +81 3 3593 6733 tyo [dot] reservations [at] airastana [dot] com Air System Inc, 7F Shimbashi Frontier Bldg, 3-4-5, Shimbashi, Minato-kuq
63 Uralsk, Airport Ticketing Office (ATO) WATER +7 (7112) 939 791, 58 44 77, +7 (771) 771 00 19 - Podstepnoe village, 2nd floor, Airport 1, office 236, Uralsk
64 Urumqi, City Ticketing Office (CTO) URC +86 991 2822987 urc [at] airastana [dot] com -
65 Urumqi, Airport Ticketing Office (ATO) URC +86 991 3800466
Fax No.: +86 991 3800465
urc [dot] airport [at] airastana [dot] com Room No.3B-14, Terminal 3, Urumqi International Airport
66 Vienna, City Ticketing Office (CTO) LIFE +43 1 581 89 22 31
Fax No.: +43 1 585 36 30 88
airastanaaustria [at] aviareps [dot] com Air Astana c/o Aviareps AG, Hedwiggasse 4/1-4, A-1020 Vienna, Austria
67 Warsaw, City Ticketing Office (CTO) WAW +48 22 621 56 85 info [at] airastana [dot] pl Air Astana ch Gieret Ltd., Al. Jerozolimskie 11/19 1.40, 00-508 Warszawa, Poland
68 Zurich, City Ticketing Office (CTO) ZRH +41 44 315 58 32 airastana [dot] ch [at] kales [dot] com Air Astana c/o Kales Airlines Services, TMC Building - Office No 050, Thurgauerstrasse 117, 8152 Glattpark (Opfikon)

City Wise Cargo Offices

Other Contact Details

Sr No. Service Contact Details
1 For Almaty Call Center +7 (727) 244 44 77, +7 702 702 44 77
2 For Astana Call Center +7 (717) 258 44 77, +7 705 927 44 77
3 For flight delays or cancellations Hotline: +7 (727) 244 44 78
4 For WhatsApp Support +7 771 553 10 16
5 For Charters charter [at] airastana [dot] com
6 For Cargo cargo [at] airastana [dot] com , cargo [dot] charters [at] airastana [dot] com
7 For Nomad Club nomadclub [at] airastana [dot] com
8 For Customer Support via KPMG airastana [at] hotline-kpmg [dot] kz

Head Office

4A Zakarpatskaya Street,
Almaty 050039, Kazakhstan
Contact No.: +7 (727) 258 41 35, +7 (727) 258 41 36

Social Sites

Comments

Test, just a test

Hello. And Bye.

How time of Free Visa is calculated

Please find below details of my flight bookings for Air Astana. I will be travelling alongwith my family to Istanbul with a stopover in Almaty (for 3 days) and below are the flight details -

4th April 2020 - New Delhi to Almaty
Air Astana Flight No. KC 908 - Departing New Delhi at 11.35 Hrs and Arriving Almaty at 15.50 Hrs.

7th April 2020 - Almaty to Istanbul
Air Astana Flight No. KC 911 - Departing Almaty at 17.55 Hrs and Arriving Istanbul at 20.55 Hrs.

11th April - Istanbul - Almaty - New Delhi - With 2 hours layover in Almaty

In this case can I avail the 72 Hours free visa for Indians. Please let me know how this 72 hours is calculated. Is it counted from the time you pass and enter the immigration counter while entering and departing the country or is it counted from the time of landing / departing of the flight.

Thanks in advance for the confirmation and kindly let me know if any clarification is required from my end.

Visa for country in my layover

I booked a ticket to Beijing but have a layover and local flight in Kazakhstan I have arrived at check in and informed I needed to prepare a visa in the country . Please help what do I do

Air astana break and damaged my buggage

last 17oct i was travelling for russia , and i have subbmitted my buggage in good condition, when ihave visited in moscow and seen my buggage there that time i have face it that my buggage is damaged and bad in condition. so no one any claimit properly.
very bad experince with air astana.

Holiday stopover tickets cancel

Please help for tickets cancel my hotel booking holiday stopover in Almaty

Limit of baggage allowances

Kindly write baggage allowances free limit in my ticket PNR JDPM3M AIR ASTANA KC-242 new Delhi to Tselingrad
and KC 873 by Air ASTANA Tslinograd to Moscow booked for 1st July 2019
Traveller madhusudan tandon

Tickets

I have booked one ticket from Delhi to Moscow on 27 of June.(kc-242). I have come to know that flight at begin of June canelled. My flight will be done or no?

Transit Visa in Kazakistan

Hi Team,

I am traveling to Russia Moscow via Almaty and Nur Sultan via Air Asthana flights. My layover is for 18 hours in Almaty and 6 hours in Asthana. I wanted to as being an Indian can I see both Almaty and Asthana by exiting airport and availing the 72 hour programme that Air Asthana offers for indian citizens?

Thank you!

Regards,
Paavas Panday

Flight delay

Sir as your flight is cancel upto 31 may and everyone is saying.
My flight is on 20 june can uh please confirm sir that
Flights of june is not cancel plese sir

Lolzies

Very unsatisfied with the service!

confirmation of flights

I have booked two tickets from Almaty to Delhi (Flight 907) 19th April & return Delhi ti Almaty (Flight 908) 24th April.
I have come to know that by an agent that all flights are going to cancel of dates from 11th April to 25th April.
Will you please confirm that is it correct information or not?

Bag lost

Hello sir mam I went Tbilisi on 24 February from air astana to delhi to Tbilisi but in Tbilisi airport they deport Me from there but I did not get my luggage yet it was 2 bag ..

Flight Cancelled and Another Flight got Delayed

My name is Mohammed Ismail I had a flight from Dushanbe to Delhi Via Almaty on 06 Feb 2019 and I get the message that flight is been cancelled just 2hour before check in. Then the flight was rescheduled to 07 Feb 2019 and that also the flight got Delayed for 5 hour due to technical fault in the aeroplane I was made stay in Almaty another one more day. Now I want to know what I should do to claim my compensation. Can anyone please help me out with this.

Reschedule

UWDN8J is my booking reference. Can I change the date of delhi Astana to 17?
I will extra charges whatever is there. My visa is from 17. Please help me.

cancellation

sir when I go to Georgia and when I check in the then they said to me where is your return ticket . I said that I have no return ticket .the they said to me first you book your return ticket then I'll check in . because many of student deport from there that's why .on this time I book my return ticket and I'm not deported from there. and now I want to cancel my ticket and refund money so what can I do.

seat sellection

Reservation number: RKCMZF Reservation name: Arun Date of issue: 02 Mar 2018 02 March 2018
Mr Kumar kannan Arun
E-ticket number: 46xxxxxxx5755

Good day,
For the above details will it be possible for me to do a seat selection.
Please reply as required.
Regards
Arun Kumar

Confirm ticket

KC 908 8th Mar 2018 flight time 12:20 pm delhi to almaty.
Flight booking reference UQTZ92

Kindly please check my booking is confirm or not , wait your reply .

Best regards
Hussain Abbas