| Sr No. | Locations | Contact No. | |
|---|---|---|---|
| 1 | Almaty | +7 727 2703 041 | ala [dot] lf [at] airastana [dot] com |
| 2 | Astana | +7 7172 286473 | nqz [dot] lost [dot] and [dot] found [at] airastana [dot] com |
| 3 | Atyrau | +7 7122 20 93 20 | guw [dot] lf [at] airastana [dot] com |
| Sr No. | Locations | Airport Code | Contact No. | Address | |
|---|---|---|---|---|---|
| 1 | Delhi, City Ticketing Office (CTO) | DEL | 011-41521425 | del [dot] sales [at] airastana [dot] com , del [dot] reservations [at] airastana [dot] com | Air Astana, 4th floor, N-1, BMC House, Middle Circle, Connaught Place, New Delhi 110001 |
| 2 | Delhi, Airport Ticketing Office (ATO) | DEL | 011-49639960 | parveen [dot] yadav [at] airastana [dot] com | Room No 44, Office Level 4, Indira Gandhi International Airport, Terminal 3, New Delhi - 110037 |
| Sr No. | Locations | Airport Code | Contact No. | Address | |
|---|---|---|---|---|---|
| 1 | Almaty, Airport Ticketing Office (ATO) | ALA | +7 (727) 244 44 77 | - | 2nd floor, 99 Office Airport Almaty |
| 2 | Amsterdam, City Ticketing Office (CTO) | AMS | +31 20 316 19 19 | ams [dot] reservations [at] airastana [dot] com | Air Astana c/o APG The Netherlands, Flamingoweg, 9 room 130, 1118 EE Schiphol |
| 3 | Amsterdam, Airport Ticketing Office (ATO) | AMS | +31 20 316 19 19 | ams [dot] reservations [at] airastana [dot] com | Schiphol airport, departure hall number 6, across check-in counter 21 |
| 4 | Antalya, Airport Ticketing Office (ATO) | AYT | +90 546 513 53 17 | ayt [at] maple [dot] aero | Maple Aviation, Terminal 1, Departure Level |
| 5 | Astana, City Ticketing Office (CTO) | NQZ | +7 (727) 244 44 77 | - | Astana (left bank), st. Kunaeva 14B, RC 'Nursaya-1', 1st floor, office 26 |
| 6 | Astana, ┬بAirport Ticketing Office (ATO) | NQZ | +7 (727) 244 44 77 | Nursultan Nazarbayev International Airport, Terminal 2, 2nd floor and Terminal 1, 1st floor |
|
| 7 | Athens, City Ticketing Office (CTO) | ATH | +30 210 3274 971/972 | airastana [at] goldair [dot] gr | Air Astana c/o Goldair, 151, Kifisias Ave, 15124 Marousi, Greece |
| 8 | Atyrau, Airport Ticketing Office (ATO) | GUW | +7 (7122) 58 64 16, +7 (771) 771 00 21 | - | Atyrau Airport, office 1, 2nd floor |
| 9 | Auckland, City Ticketing Office (CTO) | AKL | +64 9 969 7606 Fax No.: +64 9 969 7474 |
akl [dot] reservations [at] airastana [dot] com | Airline Marketing New Zealand Ltd., Representing Air Astana, Level 26, SAP Tower, 151 Queen's Street, Auckland. |
| 10 | Baku, City Ticketing Office (CTO) | GYD | +7 (7122) 58 44 77, +994 (12) 404 75 15 | gyd [dot] reservations [at] airastana [dot] com | 62 Bulbul avenue, Gulustan Residence, 3 floor, Baku |
| 11 | Baku, Airport Ticketing Office (ATO) | GYD | +7 (7122) 58 64 16, +994 (12) 404 75 15 | gyd [dot] airport [at] airastana [dot] com | Terminal 1, Zone B Departure Hall |
| 12 | Bangkok, City Ticketing Office (CTO) | BKK | +662-367 5301 Fax No.: +662-134-6192 |
bkk [dot] reservations [at] airastana [dot] com | c/o Thai Star Air Co., Ltd., 3354/41 12th Floor, Manorom Bldg., Rama 4 Rd., Klongton, Klongtoey, Bangkok 10110 |
| 13 | Bangkok, Airport Ticketing Office (ATO) | BKK | +662-134-6191 Fax No.: +662-134-6192 |
bkk [dot] reservations [at] airastana [dot] com | Booth number TW6-052/TW6-053, 6th floor, Main Terminal Building (MTB), 999 Moo1, Nong Prue, Bangphli, Samutprakarn 10540, Thailand |
| 14 | Batumi | BUS | - | bus [dot] airport [at] airastana [dot] com | Batumi International Airport, Departure Hall, Air Astana Check-in Desk |
| 15 | Beijing, City Ticketing Office (CTO) | PEK | +86 10 646 51030, +86 10 646 65067 Fax No.: +86 10 646 22039 |
pek [dot] cto [at] airastana [dot] com | Office C504, Beijing Yansha Centre, 50 Liangmaqiao Road, Chaoyang District, Beijing |
| 16 | Beijing, Airport Ticketing Office (ATO) | PEK | +86 10 84166799 Fax No.: +86 10 645 69178 |
pek [dot] ato [at] airastana [dot] com | Room 32298, 3rd Floor, T2, Beijing Capital Airport |
| 17 | Bishkek, City Ticketing Office (CTO) | FRU | +996 (312) 660 550, +996 (551) 61 50 50, +996 (553) 61 50 50 | moskovskaya86 [at] aviatravel [dot] kg | Avia Travel Club, Bishkek city, 86-1 Moskovskaya str., 720021 |
| 18 | Bodrum, Airport Ticketing Office (ATO) | BJV | +90 543 637 26 24 | bjv [at] maple [dot] aero | Maple Aviation |
| 19 | Bratislava, City Ticketing Office (CTO) | BTS | +421 2 5262 2375 | bts [dot] sales [at] airastana [dot] com | Blue Sky Travel, 2-4 Kominarska St, 831 04 Bratislava, Slovakia |
| 20 | Brussels, City Ticketing Office (CTO) | BRU | +32 2 712 64 41 | bru [dot] reservations [at] airastana [dot] com | Belgium & Luxembourg, Air Astana c/o APG Belux, Bosstraat, 13, 1930 Zaventem |
| 21 | Akatu, Airport Ticketing Office (ATO) | SCO | +7 (727) 244 44 77, +7 (702) 702 01 68 Fax No.: +7 (7292) 60 97 57, 58 44 77 |
- | Terminal 1, Aktau Airport |
| 22 | Aktobe, Airport Ticketing Office (ATO) | AKX | +7 (7132) 22 95 64, 58 44 77, +7 (771) 771 00 20 | - | Aktobe Airport |
| 23 | Doha | DOH | +974 4432233 Fax No.: +974 4432266 |
fahdtravels [at] gmail [dot] com | Air Astana c/o Fahd Travels, P.O.Box 7377, Doha, Qatar |
| 24 | Dubai, City Ticketing Office (CTO) | DXB | +971 (0)4 7036 572 Fax No.: +974 4432266 |
dxb [dot] sales [at] airastana [dot] com , dxb [dot] reservations [at] airastana [dot] com | Dnata Travel, Ground Floor, Entrance A, The Emirates Group Building, Al Ittihad Street, Near Clock Tower-Deira, Dubai |
| 25 | Dubai, Airport Ticketing Office (ATO) | DXB | +971 4 5049392, +971 4 5049388 | - | Dubai International Airport, Terminal 1, Departure Hall, Dnata Travel, P.O.Box 1515, Dubai |
| 26 | Dushanbe, City Ticketing Office (CTO) | DYU | +992 93 5705353 | info [at] dushanbeparvoz [dot] tj | Dushanbe Parvoz, Dushanbe, 62 Druzhba Narodov St., Sistemavtomatika |
| 27 | Dushanbe, City Ticketing Office (CTO) | DYU | +992 98 5705353 | info [at] avia-centr [dot] tj | Dushanbe, Somoni Av., 36/2 F. Niezi St., Shopping Mall Mulien |
| 28 | Frankfurt, City Ticketing Office (CTO) | FROM | +49 (0) 69 770 673 022, Fax No.: 069 770 673 028 |
fra [dot] reservations [at] airastana [dot] com | Air Astana c/o Aviareps AG, Kaiserstrasse 77, 60329 Frankfurt am Main |
| 29 | Frankfurt, Airport Ticketing Office (ATO) | FROM | +49 69 9210962 | fra [dot] airport [at] airastana [dot] com | c/o Ibero Airport Service GmbH, Air Astana Check-In Counter Terminal 2, Hall E, Counters 954-956 |
| 30 | Guangzhou, City Ticketing Office (CTO) | CAN | +86 20 85237136 | can [dot] sales [at] airastana [dot] com | Room1807, 18th Floor, Tower B, China Shine Plaza, No.3-15 Lin He Xi Road, Guangzhou, China 510610 |
| 31 | Ho Chi Minh, City Ticketing Office (CTO) | SGN | +84 28 3547 2477 | sgn [dot] reservations [at] airastana [dot] com | Vector Aviation Co., Ltd, 11Th Floor, 39B Truong Son Str, Ward 4, Tan, Binh District, Ho Chi Minh City, Vietnam |
| 32 | Hong Kong, City Ticketing Office (CTO) | HK | +852 2830 4860 | hkg [dot] reservations [at] airastana [dot] com | c/o Pacific Aviation Marketing (HK) Ltd, Unit 2503, Island Place Tower, 510 King's Rd, North Point, Hong Kong |
| 33 | Hong Kong, Airport Ticketing Office (ATO) | HK | +852 2116 8718 | hkg [dot] reservations [at] airastana [dot] com | c/o SATS HKG Ltd, Airport Ticketing Desk, Terminal 1, Level 6 (departure level), Aisle D |
| 34 | Istanbul, City Ticketing Office (CTO) | IS | +90 212 343 49 60, +90 212 343 49 61 Fax No.: +90 212 343 49 63 |
ist [dot] sales [at] airastana [dot] com | Istanbul Dunya Ticaret Merkezi, Mah. Ataturk Cad., Idtm A1 Blok, no: 10/1, kat: 9, Ofis: 320, 34149, Istanbul |
| 35 | Istanbul, Airport Ticketing Office (ATO) | IS | +90 212 465 53 93 Fax No.: + 90 212 465 53 92 |
ist [dot] apt [at] airastana [dot] com | Istanbul Airport (IST), International Terminal, Departure Level, 7th Island, Office 8_F_0311 |
| 36 | Jakarta, City Ticketing Office (CTO) | CGK | +62 21 290 79797 | jkt [dot] reservations [at] airastana [dot] com | Setiabudi Atrium Building 7th Floor Suite 709 - 709AA, Jl. HR. Rasuna Said Kav.62, Kuningan Jakarta 12920. |
| 37 | Jeddah, City Ticketing Office (CTO) | JED | +966 12 555 5622, +966 55 231 8691 | ksa [dot] reservation [at] airastana [dot] com , ksa [dot] sales [at] airastana [dot] com | Gulf Plaza, Ground Floor, Address: 7571 Madinah Road, Unit 24/5; Jeddah 23218, 2163 |
| 38 | Kuala Lumpur, City Ticketing Office (CTO) | KUL | +603 27426953 | kul [dot] reservations [at] airastana [dot] com | Garud Global GSA Sdn Bhd, 41-21, Q Sentral 2A, Jalan Sentral 2, 50470, Kuala Lumpur, Malaysia |
| 39 | Kyzylorda, Airport Ticketing Office (ATO) | KZO | +7 (7242) 58 44 77, +7 (771) 771 00 18 | - | Kyzylorda Airport |
| 40 | Lisbon, City Ticketing Office (CTO) | LIS | +35 1217817470 | portugal [at] enlloyaviation [dot] com | Air Astana c/o Enlloy Aviation, Rua Latino Coelho, 1. HI FLY Bldng, 1050-132 Lisbon, Portugal |
| 41 | London, City Ticketing Office (CTO) | LHR | +44 (0) 20-7644 6112 | lhr [dot] reservations [at] airastana [dot] com , lhr [dot] sales [at] airastana [dot] com | c/o Aviareps, The Foundry, 77 Fulham Palace Road, London, W68JA |
| 42 | Madrid, City Ticketing Office | MAD | +34 911 087 583 | airastana [at] enlloyaviation [dot] com | Enlloy Aviation, S.L, C/ Orense, 69 Local E2, 28020 - Madrid |
| 43 | Maldives, City Ticketing Office (CTO) | MLE | +960 790 6008 | mle [dot] airport [at] airastana [dot] com | Airport Supervisor, Leisure Cargo Maldives, H. Thandiraimaage, 4th floor, Roashanee Magu |
| 44 | Manila, City Ticketing Office (CTO) | MNL | +632 8400 5979 | mnl [dot] reservations [at] airastana [dot] com | Airesources, Inc., 4th Floor, The Pilgrims' Center, 758 P. Ocampo Street, Malate, Manila, 1004, The Philippines |
| 45 | Milan, City Ticketing Office (CTO) | THOUSAND | +39 02 4345 8391 | mil [dot] reservations [at] airastana [dot] com | Aviareps Ag, 32, Piazza Della Repubblica, 20124 Milan, Italy |
| 46 | New York | JFK | +1 888 855 1557 | usa [dot] sales [at] airastana [dot] com | AirlinePros, 420, Lexington Ave, Suite 358-360, New York 10170 |
| 47 | Oskemen, Airport Ticketing Office (ATO) | UKK | +7 (7232) 77 81 41, 58 44 77, +7 (771) 771 00 16 | - | Ust-Kamenogorsk airport, 2nd floor |
| 48 | Paris, City Ticketing Office (CTO) | ABOUT | +33 1 53 89 77 76 | par [dot] reservations [at] airastana [dot] com | Air Astana C/O Air Promotion Group, 66 Ave Des Champs Elysees, 75008 Paris |
| 49 | Phnom Penh, City Ticketing Office (CTO) | PNH | +855 23-884 488, 884 899, 723 331, +855 12-816 555 | tickets [at] vlktravel [dot] com | VLK Royal Tourism Co. Ltd (Head Office), No. 90+92+94 Eo, Street 217, Sangkat, Orussey th, Khan 7 Makara, Phnom Penh, Cambodia |
| 50 | Phnom Penh, City Ticketing Office (CTO) | PNH | +855 63-769 888, 966 333, +855 | tickets [at] vlktravel [dot] com | VLK Branch Office (Siem Reap), No, A1 St. Sivatha, Svay Dong Koum, Siem Reap, Cambodia |
| 51 | Prague, City Ticketing Office (CTO) | PRG | +420 222 212 613 | prg [dot] sales [at] airastana [dot] com | Blue Sky Travel, 57 Opletalova St, 110 00 Prague 1, Czech Republic |
| 52 | Seoul, City Ticketing Office (CTO) | CELL | 82-2-3788-9170 Fax No.: 82-2-756-8585 |
icn [dot] sales [at] airastana [dot] com | Air Astana/GSA, Anam Air Services Co., Ltd, 5th Floor, Doosan The Land Tower A152, Magokseo-ro, Gangseo-gu, Seoul |
| 53 | Seoul, Airport Ticketing Office (ATO) | CELL | 82-32-743-2620 Fax No.: 82-32-744-0886 |
- | Room 307, AACT Cargo Terminal 1, Gonghangdong-ro 295 beon-gil 124, Jung-gu, Incheon |
| 54 | Shymkent, Airport Ticketing Office (ATO) | CIT | +7 (7252) 45 51 28, 58 44 77, +7 (7232) 77 81 41, 58 44 77, +7 (771) 771 00 13 | - | Shymkent International Airport |
| 55 | Singapore, City Ticketing Office (CTO) | SIN | +65 62238377 | sin [dot] reservations [at] airastana [dot] com | Worldwide Aviation Sales Pte Ltd, 400 Orchard Rd, #24-08 Orchard Towers, Singapore, 238875 |
| 56 | Sydney, City Ticketing Office (CTO) | SOUTH | +612 8248 0060 | syd [dot] reservations [at] airastana [dot] com | Airline Marketing Australia, Suite 1709, Level 17, 264 George St, Australia Square, Sydney NSW 2000 Australia |
| 57 | Taipei, City Ticketing Office (CTO) | TPE | +886 2 26580255 Fax No.: +886 2 26586374 |
tpe [dot] reservations [at] airastana [dot] com | Great Air Agency LTD, 4F-1, No.194, Zhouzi St, Neihu Dist, Taipei, 11493, Taiwan (China) |
| 58 | Tashkent, City Ticketing Office (CTO) | THAT | +998 71 205 9229, +998 90 968 95 97 | tas [dot] cto [at] airastana [dot] com | Dmaar Plaza Business Center, 1st floor, office 111, Afrosiyab str. 8a, Mirabad district, Tashkent |
| 59 | Tbilisi, City Ticketing Office (CTO) | TBS | +995 322 514 999 | tbs [dot] sales [at] airastana [dot] com | 34 Chavchavadze ave., 5th floor, PIXEL building, Tbilisi |
| 60 | Tbilisi, Airport Ticketing Office (ATO) | TBS | - | tbs [dot] airport [at] airastana [dot] com | Tbilisi International Airport, Air Astana Check in-Desk, International Terminal, Departure Hall |
| 61 | Tel Aviv, City Ticketing Office (CTO) | TLV | +972 3 795 15 55 | info [at] open-sky [dot] co [dot] il | Israel Office, 25 Ben Yehuda str., Tel Aviv Yafo 6380701 |
| 62 | Tokyo, City Ticketing Office (CTO) | UNTIL | +81 3 3593 6733 | tyo [dot] reservations [at] airastana [dot] com | Air System Inc, 7F Shimbashi Frontier Bldg, 3-4-5, Shimbashi, Minato-kuq |
| 63 | Uralsk, Airport Ticketing Office (ATO) | WATER | +7 (7112) 939 791, 58 44 77, +7 (771) 771 00 19 | - | Podstepnoe village, 2nd floor, Airport 1, office 236, Uralsk |
| 64 | Urumqi, City Ticketing Office (CTO) | URC | +86 991 2822987 | urc [at] airastana [dot] com | - |
| 65 | Urumqi, Airport Ticketing Office (ATO) | URC | +86 991 3800466 Fax No.: +86 991 3800465 |
urc [dot] airport [at] airastana [dot] com | Room No.3B-14, Terminal 3, Urumqi International Airport |
| 66 | Vienna, City Ticketing Office (CTO) | LIFE | +43 1 581 89 22 31 Fax No.: +43 1 585 36 30 88 |
airastanaaustria [at] aviareps [dot] com | Air Astana c/o Aviareps AG, Hedwiggasse 4/1-4, A-1020 Vienna, Austria |
| 67 | Warsaw, City Ticketing Office (CTO) | WAW | +48 22 621 56 85 | info [at] airastana [dot] pl | Air Astana ch Gieret Ltd., Al. Jerozolimskie 11/19 1.40, 00-508 Warszawa, Poland |
| 68 | Zurich, City Ticketing Office (CTO) | ZRH | +41 44 315 58 32 | airastana [dot] ch [at] kales [dot] com | Air Astana c/o Kales Airlines Services, TMC Building - Office No 050, Thurgauerstrasse 117, 8152 Glattpark (Opfikon) |
| Sr No. | Service | Contact Details |
|---|---|---|
| 1 | For Almaty Call Center | +7 (727) 244 44 77, +7 702 702 44 77 |
| 2 | For Astana Call Center | +7 (717) 258 44 77, +7 705 927 44 77 |
| 3 | For flight delays or cancellations | Hotline: +7 (727) 244 44 78 |
| 4 | For WhatsApp Support | +7 771 553 10 16 |
| 5 | For Charters | charter [at] airastana [dot] com |
| 6 | For Cargo | cargo [at] airastana [dot] com , cargo [dot] charters [at] airastana [dot] com |
| 7 | For Nomad Club | nomadclub [at] airastana [dot] com |
| 8 | For Customer Support via KPMG | airastana [at] hotline-kpmg [dot] kz |
4A Zakarpatskaya Street,
Almaty 050039, Kazakhstan
Contact No.:
+7 (727) 258 41 35, +7 (727) 258 41 36
Comments
Test, just a test
Hello. And Bye.
How time of Free Visa is calculated
Please find below details of my flight bookings for Air Astana. I will be travelling alongwith my family to Istanbul with a stopover in Almaty (for 3 days) and below are the flight details -
4th April 2020 - New Delhi to Almaty
Air Astana Flight No. KC 908 - Departing New Delhi at 11.35 Hrs and Arriving Almaty at 15.50 Hrs.
7th April 2020 - Almaty to Istanbul
Air Astana Flight No. KC 911 - Departing Almaty at 17.55 Hrs and Arriving Istanbul at 20.55 Hrs.
11th April - Istanbul - Almaty - New Delhi - With 2 hours layover in Almaty
In this case can I avail the 72 Hours free visa for Indians. Please let me know how this 72 hours is calculated. Is it counted from the time you pass and enter the immigration counter while entering and departing the country or is it counted from the time of landing / departing of the flight.
Thanks in advance for the confirmation and kindly let me know if any clarification is required from my end.
Visa for country in my layover
I booked a ticket to Beijing but have a layover and local flight in Kazakhstan I have arrived at check in and informed I needed to prepare a visa in the country . Please help what do I do
Air astana break and damaged my buggage
last 17oct i was travelling for russia , and i have subbmitted my buggage in good condition, when ihave visited in moscow and seen my buggage there that time i have face it that my buggage is damaged and bad in condition. so no one any claimit properly.
very bad experince with air astana.
Holiday stopover tickets cancel
Please help for tickets cancel my hotel booking holiday stopover in Almaty
Limit of baggage allowances
Kindly write baggage allowances free limit in my ticket PNR JDPM3M AIR ASTANA KC-242 new Delhi to Tselingrad
and KC 873 by Air ASTANA Tslinograd to Moscow booked for 1st July 2019
Traveller madhusudan tandon
Tickets
I have booked one ticket from Delhi to Moscow on 27 of June.(kc-242). I have come to know that flight at begin of June canelled. My flight will be done or no?
Transit Visa in Kazakistan
Hi Team,
I am traveling to Russia Moscow via Almaty and Nur Sultan via Air Asthana flights. My layover is for 18 hours in Almaty and 6 hours in Asthana. I wanted to as being an Indian can I see both Almaty and Asthana by exiting airport and availing the 72 hour programme that Air Asthana offers for indian citizens?
Thank you!
Regards,
Paavas Panday
Flight delay
Sir as your flight is cancel upto 31 may and everyone is saying.
My flight is on 20 june can uh please confirm sir that
Flights of june is not cancel plese sir
Lolzies
Very unsatisfied with the service!
confirmation of flights
I have booked two tickets from Almaty to Delhi (Flight 907) 19th April & return Delhi ti Almaty (Flight 908) 24th April.
I have come to know that by an agent that all flights are going to cancel of dates from 11th April to 25th April.
Will you please confirm that is it correct information or not?
Bag lost
Hello sir mam I went Tbilisi on 24 February from air astana to delhi to Tbilisi but in Tbilisi airport they deport Me from there but I did not get my luggage yet it was 2 bag ..
Flight Cancelled and Another Flight got Delayed
My name is Mohammed Ismail I had a flight from Dushanbe to Delhi Via Almaty on 06 Feb 2019 and I get the message that flight is been cancelled just 2hour before check in. Then the flight was rescheduled to 07 Feb 2019 and that also the flight got Delayed for 5 hour due to technical fault in the aeroplane I was made stay in Almaty another one more day. Now I want to know what I should do to claim my compensation. Can anyone please help me out with this.
Reschedule
UWDN8J is my booking reference. Can I change the date of delhi Astana to 17?
I will extra charges whatever is there. My visa is from 17. Please help me.
cancellation
sir when I go to Georgia and when I check in the then they said to me where is your return ticket . I said that I have no return ticket .the they said to me first you book your return ticket then I'll check in . because many of student deport from there that's why .on this time I book my return ticket and I'm not deported from there. and now I want to cancel my ticket and refund money so what can I do.
seat sellection
Reservation number: RKCMZF Reservation name: Arun Date of issue: 02 Mar 2018 02 March 2018
Mr Kumar kannan Arun
E-ticket number: 46xxxxxxx5755
Good day,
For the above details will it be possible for me to do a seat selection.
Please reply as required.
Regards
Arun Kumar
Confirm ticket
KC 908 8th Mar 2018 flight time 12:20 pm delhi to almaty.
Flight booking reference UQTZ92
Kindly please check my booking is confirm or not , wait your reply .
Best regards
Hussain Abbas