International Numbers:
+81-3-6327-8738 (For International Customer Support, 24x7)
IVRS Menu: 1800 210 9274
Please select your preferred language.
- Press 1: For reservation enquiries including awards and upgrades.
- Press 2: For ANA mileage club enquiry.
- Press 3: For flight operation status via text messaging.
Important Link
India Contact Details
Timing- Mon-Fri, 9am-6pm
| Sr No. |
Location |
Contact No. |
| 1 |
Delhi |
011-42519637, 011-42519638 |
| 2 |
Mumbai |
022-61470788 |
Lost, Damaged and Delayed Baggage
- For any query/complaint related to baggage, you can contact at the details given below:
| Sr No. |
Airport |
Contact No. |
Timing |
| 1 |
Mumbai |
022-66859161 |
2pm-9pm |
| 2 |
Delhi |
011-49634545 |
11am-7pm |
| 3 |
Chennai |
044-22569400 |
1:30pm-10:30pm (Sun, Wed, Fri),
11am-8pm (Mon, Tue, Thu, Sat) |
- In case you lost/left a item in airport, you can make inquiry through this Form .
- In case of delayed baggage, you can lodge complaint through this Missing Baggage Form .
- If your baggage is not located within 21 days, All Nippon Airways will process compensation within 30 to 45 days.
- For damaged baggage, report the issue through this Damaged Baggage Declaration Form and file a claim within 7 days of receiving the baggage.
- For more information, please read .
Headquarters
ANA Holdings INC.
Shiodome City Centre,
1-5-2 Higashi-Shimbashi,
Minato-ku, Tokyo 105-7140
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Comments
Request for full refund as my flight has been changed
I have booked ticket from Los Angeles to Singapore Via Tokyo, and my PNR is SW594M. Now ANA sight shows my flight has been changed, and this change is not acceptable to me. Please process for cancellation of ticket and for full refund.
Praveen Kumar Gupta
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