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Srilankan Airlines Customer Care No.

Updated on Thursday, 27 August 2026 - 5:52pm
Organization: 
All India Number(s): 
  • 022-7127 9158 (For Contact Support)
International Numbers: 
+94117 77 1979 (For International Contact Support)
+94744 44 1979 (For WhatsApp Support)
Website: 
Official Website
iOS App: 
Srilankan Airlines
Android App: 
Srilankan Airlines

Email

  • reservations [at] srilankan [dot] com (For Reservation)

Important Link

Important Emails

Sr No. Department Email
1 Passenger Concerns customer [at] srilankan [dot] com
2 Baggage cus [dot] bge [at] srilankan [dot] com
3 Ticketing reservations [at] srilankan [dot] com
4 FlySmiLes flysmiles [at] srilankan [dot] com
5 General Matters feedback [at] srilankan [dot] com

Lost, Damaged, Delayed Baggage And Refund

  • For any query/complaint, you can contact the customer support team.
  • If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
  • For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage.
  • For refund you can fill this refund request Form .
  • For more information regarding Baggage and Refund .

India Offices Contact Details

Sr No. City / Office Contact No. Email Operating Hours Address
City Office
1 Cochin 0484-2362042, 0484-2362043, 0484-2362044

Fax: 0484-2362045		 cokreserv [at] srilankan [dot] com Mon-Fri: 9am-5:30pm
Sat: 9am-1:30pm		 Kandomkulathy Tower, 1st Floor, Opp. Maharajas College Ground, M.G. Road, Cochin 682011
2 Ahmedabad 079-26564296, 079-26561232 ahmedabad [at] sticgroup [dot] com Mon-Fri: 09:30-5:30pm 8th Floor, 807 Shivalik Shilp 2, Chandresh Baug Society, Mansi Road, Vastrapura, Ahmedabad 380015
3 Bangalore 080-41125204, 080-41125205

Fax: 080-41125207		 blrrsvns [at] srilankan [dot] com , res [dot] blr [at] srilankan [dot] com Mon-Fri: 9am-5:30pm
Sat: 9am-1:30pm		 201A & 205A, Cears Plaza, 136 Residency Road, Bangalore 560025
4 Calicut / Kozhikode 0495-2727176 ccjreservations [at] srilankan [dot] com Mon-Sat: 9am-5:30pm 3rd Floor, Space Mall, Opp. Bhima Jewellers, Jaffarkhan Colony Road, Mavoor Road, Calicut 673004
5 Chennai 044-43921100

Fax: 044-43921177		 maarsvns [at] srilankan [dot] com Mon-Fri: 9am-5:30pm Westminster, 8th Floor, No. 108, Dr. Radhakrishnan Salai, Mylapore, Chennai 600004
6 Hyderabad 040-45290131 gsamanager [at] srilankanhyd [dot] com , hyd [dot] reservations [at] srilankan [dot] com Mon-Fri: 09:30-5:30pm
Sat: 09:30-1:30pm		 8A, Amrutha Ville, Rajbhavan Road, Somajiguda, Hyderabad 500082
7 Kolkata 033-22890440, 033-22890441, 033-22890442 ccusls [at] srilankan [dot] com Mon-Sat: 9am-5:30pm Gooptu Villa, First Floor, 6/1A Middleton Street, Kolkata 700071
8 Madurai 0452-2300505, 0452-2300404 ixmres [at] srilankan [dot] com Mon-Sat: 9am-5:30pm First Floor, #11, Melakkal Main Road, Opp. Passport Seva Kendra, Kochadai, Madurai 625016
9 Mumbai 022-40401515 bomres [at] srilankan [dot] com Mon-Fri: 9am-5:30pm Unit C-415 Atrium 215, Andheri Kurla Road, Chakala, Andheri East, Mumbai 400059
10 New Delhi 011-41528630, 011-41528631, 011-41528632, 011-41528633, 011-41528634, 011-41528635, 011-41528636, 011-41528637, 011-41528638, 011-41528639, 011-41528640

Fax: 011-41528642		 delreservations [at] srilankan [dot] com Mon-Fri: 9am-5:30pm No. 312, 3rd Floor, World Trade Centre, Barakhamba Avenue, Connaught Place, New Delhi 110001
11 Tiruchirapalli 0431-2460844

Fax: 0431-2414856		 trzreservations [at] srilankan [dot] com Mon-Sat: 9am-5:30pm
Sun: 9am-13:00		 14-C Williams Road, Hotel Femina Complex, Tiruchirapalli 620001
12 Trivandrum 0471-2570025, 0471-4618886 trvres [at] srilankan [dot] com Mon-Fri: 9am-5:30pm
Sat: 9am-1:30pm		 1st Floor, CB Square, Ambujavilasam Road, Statue, Trivandrum, Kerala 695001
Airport Office
13 Tiruchirapalli 0431-2340020

Fax: 0431-2340020		 trz [dot] airport [at] srilankan [dot] com - New Integrated Terminal Building, Tiruchirapally International Airport, Tiruchirapally 620007
14 Trivandrum 0471-2501140

Fax: 0471-2509940		 trv [dot] airport [at] srilankan [dot] com Mon-Sun: 5:30am-1pm Trivandrum International Airport, Trivandrum 695024
15 New Delhi 011-49638950

Fax: 011-49638949		 delkd [at] srilankan [dot] com - Room No. 10, Passenger Terminal Building, Terminal 3, Indira Gandhi International Airport, New Delhi 110037
16 Mumbai 022-66859365 bom [dot] airport [at] srilankan [dot] com - Room W8-3058, Terminal 2, Chhatrapati Shivaji Maharaj International Airport, Sahar, Andheri West, Mumbai 400099
17 Chennai 044-22566384

Fax: 044-22566383		 maakd [at] srilankan [dot] com - #15 & 16, Mezzanine Floor, NITC-T4, Airport, Meenambakkam, Chennai 600027
Cargo Offices
18 Chennai 044-43921100

Fax: 044-43921155		 maarsvns [at] srilankan [dot] com Mon-Sat: 9am-5:30pm Westminster, 8th Floor, No. 108, Dr. Radhakrishnan Salai, Mylapore, Chennai 600004
19 Coimbatore 0422-4393699

Fax: 0422-4393699		 michelle [at] translanka [dot] net - R.V. Centre, 22 A.T.T Colony, Coimbatore 18
20 Tiruchirapalli 9995490497

Fax: 0431-2414856		 trz_cargo [at] translanka [dot] net - Femina Complex, 14C Williams Road, Cantonment, Tiruchirapally 620001
21 Tiruchirapalli 0431-2460844 trz [dot] cgooffice [at] srilankan [dot] com Mon-Sat: 9am-5:30pm
Sun: 9am-13:00		 14-C Williams Road, Hotel Femina Complex, Tiruchirapalli 620001
22 Mumbai 8097252022 ul_bomcgosales [at] srilankan [dot] com Mon-Fri: 10:00-18:00 502, Solitaire Corporate Park, 167 Guru Hargovindji Marg, Chakala, Andheri East, Mumbai 400093
23 Trivandrum 0471-2575924, 9995490497 rahul [dot] hs [at] in [dot] sharafcargo [dot] com Mon-Fri: 9am-5:30pm 1st Floor, St. George Tower, TC 86/1463-2, Opp. Ananthpuri Hospital, Chakka Bypass Road, Trivandrum 24
24 New Delhi 011-41427367 ritesh [dot] kumar [at] aaplindia [dot] com , abhishek [dot] sharma [at] aaplindia [dot] com Mon-Sat: 09:30-18:00 408C, D21 Corporate Park, Sector 21, Dwarka, New Delhi 110077
25 Madurai 0452-2690956 ixm [dot] airport [at] srilankan [dot] com - Front Office, NITB, Madurai Airport, Madurai 625022
26 Ahmedabad 079-26464504 ulamdsales [at] aaplindia [dot] com Mon-Fri: 10:00-18:00 2-A, Agarwal Complex, Chimanlal Girdharlal Road, Ahmedabad 380009
27 Hyderabad 9441357772 manisha [dot] hyd [at] mncaviation [dot] aero Mon-Fri: 09:30-18:00
Sat: 10:00-15:00		 #609, 6th Floor, T19 Towers, MG Road, Raniganj, Hyderabad 500003
28 Bangalore 9844239996 ul_blrcgomgr [at] srilankan [dot] com , ul_blrcgosls [at] srilankan [dot] com Mon-Sat: 09:30-5:30pm F-19, 1st Floor, Plot No. C-19, EICI KIAL, Devanahalli, Bengaluru 560300
29 Madurai 0452-2300404, 0452-2300505 ixmcgo [at] srilankan [dot] com Mon-Sat: 9am-5:30pm First Floor, #11, Melakkal Main Road, Opp. Passport Seva Kendra, Kochadai, Madurai 625016
30 Cochin 0484-2368233, 0484-2350544, 0484-2351091 latha [dot] vinod [at] globalaviationindia [dot] com Mon-Fri: 09:30-5:30pm Office No. 2A, 2nd Floor, K G Oxford Business Center, Sreekandath Road, Ravipuram, Cochin 682016
31 Cochin 0484-2924894 cgocok [at] globalaviationindia [dot] com Mon-Fri: 09:30-5:30pm SR09, 2nd Floor, Vadakkaneth Arcades, Opp. Cochin International Airport, Nedumbassery, Angamaly, Ernakulam 683572
32 Kozhikode 0495-2727176 ccj_sales [at] translanka [dot] netru Mon-Sat: 9am-5:30pm 5/3403 C31(2), 3rd Floor, Space Mall, Jaffarkhan Colony Road, Kozhikode 673004

Global Contact Details

Sr No. Country Contact No.
1 India +9122-7127-9158
2 China +86 400 120 1979
3 France +339-7518-1999
4 Germany +4969-9073-2333
5 Hong Kong +852-3051-2822
6 Japan +8150-6864-8188
7 Kuwait +965-2220-5030
8 Malaysia +603-7724-3155
9 Pakistan +9221-3879-9836
10 Thailand +66-2018-2444
11 Singapore +65-3158-0580
12 UK +4433-0808-0800

Global Customer Support Contact Details

Head Office

SriLankan Airlines Ltd.
Airline Centre, Bandaranaike
International Airport, Katunayake, Sri Lanka.
Email: feedback [at] srilankan [dot] com
Fax: +94197 33 3999

Social Sites

Comments

Sun, 14/04/2019 - 12:21pm — Harish (not verified)

Television

Plz tel me sir
I have a 55inch television
Next sept I'm going to india
Doha to india how much charges in travel

Tue, 10/07/2018 - 9:01pm — Dhanalakshmi shanmuganandam (not verified)

Delay of London filght

My family members with 3 month baby and 4 years boy came from London due to delay of this flight they could not catch connecting flight to trichy and they were asked to stay in Colombo over night .both connecting flight are operated by srilanka flight they can very well delay the connecting flight because of your problem l could not sleep in trichy and they could not sleep eat and suffered a lot .kindty avoid this type of problems since both flight are in your control .thanking you.

Mon, 02/04/2018 - 9:49am — PSNRAJU (not verified)

VTZ - LONDON

Sir , I am planning to booking a ticket on 28th April 2018

VTZ - London
Which is through Colombo , a layover time of 55 minutes is shown , will I be able to get thru during this layover time , which the SriLankan airlines be responsible to get me thru that flight