Home › Airlines › China Eastern Airlines Customer Care No.

China Eastern Airlines Customer Care No.

Updated on Thursday, 27 August 2026 - 5:23pm
Organization: 
All India Number(s): 
  • 0124-482 3633 (For Contact Support)
International Numbers: 
+0086-21-20695530 (For Customer Service Hotline)
+400-60-95530 (For Baggage Service Hotline)
Website: 
Official Website
iOS App: 
China Eastern Airlines
Android App: 
China Eastern

Email

  • customercare [at] ceair [dot] com (For Customer Care/Complaint)

Important Links

India Sales Offices Contact Details

Sr. No. Location Contact No. Address
(China Eastern Airlines Co. Ltd)
1 Gurugram 0124-4823633 Block 3B, 2nd Floor, DLF Corporate Park, DLF City Phase-III, Gurugram-122002. Haryana, India
2 Kolkata 033-40448887, 033-40448888 228A, Ground Floor, Landmark Building, AJC Bose Road, Kolkata-700020, West Bengal, India.

China Regional Ticket Office Contact Details

Sr. No. City Outbound Contact No. Address
Northeast
1 Dalian 0411-82828266 2nd Floor, No. 108 Yingke Road, Ganjingzi District, Dalian City, Liaoning Province
2 Harbin 0451-88892666 Room 701, Zhongshi Building, No. 181 Bile Street, Nangang District, Harbin, Heilongjiang Province
3 Changchun 0431-81132500 China Eastern Airlines Changchun Branch, Room 806, Honghui International Plaza, No. 3299 Renmin Street, Changchun City, Jilin Province
4 Shenyang 024-22815320 25th Floor, Ruibao Oriental Building, No. 28-4 Sanyi Street, Hunnan District, Shenyang City, Liaoning Province
5 Jinan 0531-87964445 China Eastern Airlines (Shandong Branch), Building 5, Sino-German Smart Hub, Zhangqiu District, Jinan City, Shandong Province
6 Yantai 0535-6628777 China Eastern Airlines Ticket Office, Room 801, First International Building, No. 96 Huanshan Road, Zhifu District, Yantai City, Shandong Province
North China
7 Tianjin 022-58666066 No. 17, No. 1 Road, West Zone, Binhai International Airport, Dongli District, Tianjin
8 Hohhot 0471-8936888 No. 0820, Block C, Taiwei Fangheng Plaza, Xinhua Street, Xincheng District, Hohhot, Inner Mongolia Autonomous Region
9 Ordos 0477-8960328, 0477-8960348 Room 308, Comprehensive Office Building, Ejin Horo International Airport, Ordos City, Inner Mongolia Autonomous Region
East China
10 Hefei 0551-63776666 Customer Service Center, 1st Floor, China Eastern Airlines Building, No. 2788 Innovation Avenue, High-tech Zone, Hefei City, Anhui Province
11 Wenzhou 0577-88669550, 0577-88667550 Room 504, Tongren Hengjiu Building, No. 525 Shifu Road, Lucheng District, Wenzhou City, Zhejiang Province
12 Ningbo 0574-27660000 Customer Service Center, 24th Floor, China Eastern Airlines Building, No. 796 Zhongshan East Road, Ningbo, Zhejiang Province
13 Nanjing 025-84567110 No. 334 Hongwu Road, Nanjing, Jiangsu Province
South China
14 Shantou 0754-87225535, 0754-87225532 1st Floor, Shantou City Airport Terminal, No. 57 Taishan Road, Longhu District, Shantou City, Guangdong Province
15 Haikou - 8th Floor, Fortune Plaza, No. 103 Binhai Avenue, Longhua District, Haikou City, Hainan Province (Temporarily closed)
16 Guangzhou - China Eastern Airlines Ticket Office, 1st Floor, International Bank Center, No. 191 Dongfeng West Road, Yuexiu District, Guangzhou, Guangdong Province (Temporarily Closed)
17 Zhuhai - Room 1603, Kaisa Center, No. 5019 Nanwan South Road, Xiangzhou District, Zhuhai City, Guangdong Province (Closed for business)
18 Guilin 0773-2827046 Room 302, Lvtao Yingtai Building, No. 4, Huancheng West Second Road, Xiangshan District, Guilin City, Guangxi Zhuang Autonomous Region
Northwest
19 Urumqi 0991-5567801, 0991-5858990 Block A, 19th Floor, China Merchants Bank Building, No. 2 Huanghe Road, Urumqi, Xinjiang Uygur Autonomous Region
20 Xining 0971-6100888 3rd Floor, Civil Aviation Building, No. 32 Bayi West Road, Chengdong District, Xining City, Qinghai Province
21 Yinchuan 0951-5050505 5th Floor, Ningxia Civil Aviation Administration, No. 167 Zhenshui Lane, Jinfeng District, Yinchuan City, Ningxia Hui Autonomous Region
22 Yulin 0912-3457679 Room 107, former administrative office building of Yuyang Airport, Xiaojihan Township, Yuyang District, Yulin City, Shaanxi Province
Southwest
23 Xishuangbanna 0691-2126999, 0691-2127775 8th Floor, Block A, Xinsheng Times, No. 8 Mengyang Road, Jinghong City, Xishuangbanna Dai Autonomous Prefecture, Yunnan Province
24 Lijiang 0888-5199999 China Eastern Airlines Office Building, Sanyi International Airport, Qihe Town, Gucheng District, Lijiang City, Yunnan Province
Central South
25 Nanning 0771-2823857 27th Floor, Bank of China Building, No. 39-1 Gucheng Road, Qingxiu District, Nanning City, Guangxi Zhuang Autonomous Region
26 Zhangjiajie 0744-8250732 First floor of the office building of Zhangjiajie Hehua International Airport, Yongding District, Zhangjiajie City, Hunan Province
27 Zhengzhou 0371-63943373 22nd Floor, West Tower, Century City Building, No. 21 Fengchan Road, Zhengzhou, Henan Province
28 Lhasa 0891-6611919 4th Floor, China Gold Lhasa Complex Building, Chagu Avenue, Liuwu New District, Lhasa, Tibet Autonomous Region
29 Guiyang 0851-86822288, 0851-86822565 Room 5, 13th Floor, China Construction Building, No. 1 Luchongguan Road, Yunyan District, Guiyang City, Guizhou Province
30 Changsha 0731-84463638 Room 1506, Hunan Investment Building, No. 447 Wuyi Avenue, Furong District, Changsha City, Hunan Province
Area
31 Hongkong 0852-36658388 19th Floor, Unit D, Admiralty Centre, Hong Kong
32 Taipei China Eastern Airlines Taiwan Call Center Customer Service Hotline: 412-8118, or add 03 to your mobile phone number. Room E, 5th Floor, No. 2, Section 3, Minsheng East Road, Zhongshan District, Taipei City

Overseas Sales Offices Contact Details

Sr. No. Country/City Contact No. Address
1 France, Paris 0033-1-44860300 20 avenue de l'Opera 75001, Paris
2 United Kingdom, London 0044-0-333-9000-777 52 George Street, London, W1U 7EA, United Kingdom
3 Italy, Rome 0039-06-420470888 Via Barberini, 86  00187 Roma, Italy
4 Spain, Madrid 0034-91-5599889 C/Gran Vía, 57. 11-H. 28013, Madrid, España.
5 Germany, Frankfurt 0049-69-1338930 Rossmarkt 5, 60311 Frankfurt
6 Russia, Moscow 007-499-678-6789 16Bolshoy Tolmachevskiy pereulok, 119017
7 Netherland, Amsterdam 0031-20-3164888 7th floor Tower C, World Trade Centre，Schiphol Boulevard 343 1118BJ Schiphol, The Netherlands
8 New Zealand, Auckland 0064-9-303-1066 Level 25, 151 Queen Street, Auckland CBD, Auckland 1010, New Zealand
9 Korea, Seoul 0082-1661-2600 B-8th floor, Pine Avenue, 100 Eulji-ro, Jung-gu, Seoul, Korea
10 Thailand, Bangkok 0066-0-20969688, 0066-0-27802533 87/2, CRC Tower, All Seasons Place, Unit 03A, 45th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok
11 Singapore 0065-6222-3456 6 Shenton Way，#20-10，OUE Downtown2, Singapore 068809
12 Sri Lanka, Colombo 0094-11-4218888 Block B, 20th Floor, Parkland Bldg. No. 33, Park Street, Colombo 02, Sri Lanka
13 Bangladesh, Dhaka 0088-02-58817277-81 Bilquis Tower，7th floor，plot-6(New) 2th Circle，Gulshan-2，Dhaka-1212，Bangladesh.
14 United Arab, Emirate Dubai 00971-42686869 5EA-333, DAFZA, Dubai, UAE
15 Nepal, Kathmandu 00977-1-4511666, 00977-1-4533500 Ground Floor Metro Park, Lazimpat(Uttardhoka), Kathmandu, Nepal
16 Malaysia, Kuala Lumpur - 8th Floor, Plaza OSK, Jalan Ampang, Kuala Lumpur
17 Philippines, Manila 0063-2-8-551-5212 Level 22, Tower 1, The Enterprise Center, Ayala Avenue corner Paseo de Roxas, Makati City
18 Cambodia Phnom Penh 855-23963086 Vattanac Capital, Level 6, Monivong Blvd (93), Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh City
19 Laos Vientiane 85621-212300 Room 9001, Floor 9, Vientiane Center Office Building, Khuvieng Road, North Nongchan Village, Sisattanak District, Vientiane Capital, Lao PDR.
20 Myanmar Rangoon 0976-1797784 0969-7295094 Unit 15, 12th floor, Office Tower 2, Myanmar Center, 192 Kabar Aye Pagoda Road, Bahan Township, Yangon, Myanmar.(temporarily closed)
21 Vietnam Ho Chi Minh 0084-02862820777 Ground Floor, Golden Plaza Tower, 922 Nguyen Trai Street, Cho Lon Ward, Ho Chi Minh City, Vietnam
22 Vietnam Hanoi 0084-02432098988 15th Floor, East Tower, Lotte Center, 54 Lieu Giai Street, Giang Vo Ward, Hanoi, Vietnam
Australia
23 Sydney 0061-2-93738600 Level 29, Suite 2, 201 Elizabeth Street, Sydney NSW2000
24 Melbourne 0061-3-86351000 Level 8, 303 Collins Street, Melbourne, VIC 3000, Australia
25 Brisbane 0061-7-21425701 1G31 international Terminal, Brisbane Airport QLD 4008
U.S.A
26 Los Angeles 001-626-5831500 55 South lake Ave, Suite 120, pasadena, CA 91101
27 New York 001-212-685-8685 1270 Avenue of Americas, Suite 418 New York, NY10020
28 San Francisco 001-650-918-3068 111 ANZA BLVD, Suite 408, Burlingame, CA94010
Canada
29 Vancouver 001-604-689-8777 1307-1030 West Georgia Street, Vancouver, B.C. V6E 2Y3 B.C. V6E2Y3 Canada
30 Toronto 001-416-926-8998 420-121 Bloor ST E, Toronto, ON M4W 3M5, Toronto, Canada
Japan
31 Tokyo 0081-3-35061166 Sanno Park Tower 6F，2-11-1 Nagato-Cho, Chiyoda-Ku
32 Fukuoka 0081-92-2622000 Ocean Hakata Bldg. 1F, 5-32　Reisen-machi, Hakata-ku, Fukuoka-city, Fukuoka, Japan
33 Hiroshima 0081-82-2456623 IG Ishidagakuen Bldg.8F, 2-25, Tatemachi, Naka-ku, Hiroshima-shi, Hiroshima, Japan 730-0032
34 Niigata 0081-25-2485701 2F Cozmix Bldg., 2-1-1, Bandai, Chuo-ku, Niigata Pref, 950-0088 Japan
35 Okayama 0081-86-2335288 Okayama Momotaro Odori Bldg. 2F, 1-1-15, Nodaya-cho, Kita-ku, Okayama, Japan 700-0815
36 Osaka 0081-6-64485161 Higobashi Lucent Bldg. 1F, 1-6-2, Kyomachibori, Nishi-ku, Osaka-shi, Osaka, Japan 550-0003
37 Naha 0081-98-8606881 1FDaidoseimei Bldg, 3-1-15  Maejima, NaHa Okinawa 900-0016Japan
38 Nagasaki 0081-95-828-1510 TBM Nagasaki Bldg. 4F, 7-1 Manzai-Machi, Nagasaki City, Nagasaki 850-0033, Japan
39 Nagoya 0081-52-2016668 1FNagoya Fushimi Square Bldg, 1-13-26 Nishiki Naka-ku Nagoya, Japan 460-0003
40 Sapporo 0081-11-2421258 Kitaichijo Ekimae Bldg 6F, Kita 1 JO Nishi 3-3-27, Sapporo-shi, Hokkaido, Japan 060-0001
41 Shizuoka 0081-54-652-1212 Excel Ward Shizuoka Bldg. 11F, 11-30, Miyukicho, Aoi-ku, Shizuoka-shi, Shizuoka, Japan 420-0857
42 Kagoshima 0081-99-2198888 3F Daiichiseimei-Buld, 1-1 Nishisengoku-cho, Kagoshima-City, Kagoshima, Japan
43 Kanazawa 0081-76-2326888 2F, Rifare 1-5-2 Honmachi Kanazawa-shi Ishikawa Japan 920-0853
44 Toyama 0081-76-2326888, 1-76-4285060 30 Akigashima Toyama-shi Toyama Japan 939-8252
45 Matsuyama 0081-89-9157555 1FFujiKasai Matsuyama Bldg., 4-8-11, Sanban-cho, Matsuyama-city Ehime, Japan

Social Sites

Comments

Tue, 17/03/2020 - 7:30am — Manoj kumar (not verified)

Flight cancelation

Hi
I have booked two tickets to Vancouver via shanghai on 04 apr 20 but due crona virus I am not willing to travel can I cancel my tickets and refund my hole money without deduction any charges. Guide me

With regards

Fri, 28/02/2020 - 10:54pm — Alpana Agarwala (not verified)

Change ticket

Hello,
I need to cancel the ticket for my return flight because of Corona virus. I am returning back to Los Angeles on April 15th. Please provide me the refund amount so I can purchase another flight ticket. I would really like this matter. Thanks a lot.

Thu, 30/01/2020 - 10:13pm — Kaushik Ranjan Sarma (not verified)

Flight Cancellation

Hi
I already submitted an application online to cancel my return tickets from Kolkata Airport to Wuhan Airport via Kunming on 4th February 2020. The reason for cancellation is because my connecting flight from Kunming to Wuhan(MU2481) has been cancelled from your side.
Flight details
MU556 Kolkata to Kunming (00:35 2020/02/04)
MU2481 Kunming to Wuhan (11:30 2020/02/04)

So I didn’t get any confirmation or any update about it and the date is arriving soon. Please help me out. Thanks.
Kaushik Sarma

Tue, 06/08/2019 - 10:04am — Puja (not verified)

Cargo booking

Dear China Eastern team,
I am going back to US, SFO from New Delhi in 2 days. I wanted to check the cargo booking process and charges. Any help regarding this will be appreciated.
Thanks
Puja

Tue, 28/05/2019 - 11:49pm — Rajesh (not verified)

Requires transit visa

Hi
I have flight from lax (usa)to delhi via pvg
My details r below
Lax to pvg by delta air
Layover 3.10 hours
Pvg to del by china eastern
Both pnr different
Pls advise me about check in baggage and transit visa
Shall I require both or my check in baggage till delhi
Thanks
Rajesh

Wed, 01/05/2019 - 3:09pm — TALSIBHAI patel (not verified)

Food voucher

We are traveling delhi to Hawaii via Shanghai ,ther will be layover time is more than 5 hs.so please send me the food voucher(free of cost)as early as possible.my traveling date is 12 may 2019. Flight no is MU 564
Thanks
T D patel

Sat, 16/03/2019 - 5:38pm — STATE BANK OF INDIA (not verified)

request for invoice of tickets

Please provide us the official mail id for your airlines for official communication by customers and corporates regarding invoice of tickets and official confirmation of itinerary details. Kindly send any other process of obtaining the same if available

Fri, 01/03/2019 - 8:16am — Bidisha Bhattacharya (not verified)

Modify the flying date

Hi China Eastern Airline,
I have a ticket from Kolkata to Vancouver, on the 22nd of March.
For some urgency, I need to change it to anytime before the 17th of March.
I am ready to pay the modify charges. Please help.
Your kind consideration will help me in a long run.

Tue, 19/02/2019 - 8:05am — Amandeep DHALIWAL (not verified)

To extend return date

Hi dear my name is Amandeep I trevaled on your airline on December 07 2018 and my return date is February 28 2019 and for medical reason I have to extend my stay... plz kindly requesting you if someone can help me out in this matter plz contact me as soon as possible ... when I bought ticket they were told me that I can extend once free of charge ... coz I bought it on full fare thx a lot am trevalling from Delhi to Vancouver on 28 February 2019 and like to extend any day of March 6 ,7,8,9 thx a lot if I have to pay how do need to pay ???

Tue, 12/02/2019 - 10:09am — B Rajendra (not verified)

additional travel documents

Dear Sir/Madam,
I have been booked a ticket from MAA (Chennai, India) to CGQ (Changchun, China). It is a combination of Srilankan air lines and China Eastern Airlines.
In this, from SIN (Changi airport) to CGQ (Changchun), it shows "This Flight has 1 additional stop in Pudong International either for refueling or aircraft change, where you might need additional travel documents."
Please let me know the meaning of this additional travel documents.
Thanks and looking forward to hearing from you.
With Best Regards,
Rajendra

Tue, 15/01/2019 - 8:56am — Rajbir Singh (not verified)

Extend the flight or ticket date

Hi,

Dear China eastern airline,

It’s Rajbir Singh here my booking reference numbers is Q24f2O actually, I am traveling through of your airline(MU564) on 19th January 2019 from Delhi international airport via Shanghai( airline MU779) to New Zealand Auckland international airport. Due to some issues I want change my flight date from 19th January 2019 to around ( 2,3,4,5) February 2019. I am agree to pay penalty fees for extend or change flight date. Please respond me as soon as possible

Sun, 16/12/2018 - 11:15pm — Anonymous (not verified)

baggage allowance

Dear china eastern team,
I've booked my ticket from New Delhi to toronto via Shanghai.Departure is on 22 dec flight MU564china eastern.
I am pretty much confused about the luggage allowance as I am traveling for study purpose to Toronto can you please clarify the luggage policy.Hoping for quick reply.

Regards
...

Sat, 25/08/2018 - 8:04pm — Ajeesh Chandrasekharan (not verified)

Ticket cancellation

Hi,

On 25th August, I booked a ticket from Bangalore (India) to Busan (South Korea). I used BudgetAir.com website to book the ticket. The booking number is BIN-1435975. Airline reference number is K3OY7A. Passengers name is Suresh Kumar, Kumar. The passport number is M3365478.

I made a mistake by typing in wrong first name. So, I decided to cancel the ticket and rebook another one. However, I am not sure whether the website (BudgetAir.com) has really booked the ticket as I haven't got an e-ticket. So, can you please help me to cancel the ticket or please do the needful.

Warm regards
Ajeesh Chandrasekharan

Thu, 26/07/2018 - 3:08pm — KARAN JAIN (not verified)

missed connecting flight

i was travelling by china easter from shanghai to delhi on 23rd july-18
flight got 5 hours delayed and i missed muy connecting fligjht from delhi to ahmedabad
and non of the ground staff helped me and they wer not even rteady to talk very rude .
i have to buy spot new ticket for my journey . i want full refund.
can you help me

Tue, 15/05/2018 - 2:50pm — Francois (not verified)

Lost luggage

Bernadine Steyn was on Flight MU714, 10 May from Male to Sri Lanka Colombo.
From Sri Lanka to Singapore on Fligt UL306
From Singapore to Bali on flight 3K241

Her destination was Bali Denpasar.
On her arrival at Bali, her luggage was not on the flight.

She is currently stranded in Bali with none of her luggage and personal items, only the clothes she has on. There is medication in her bag that she needs and contact lenses.

Her luggage has been traced to Kunming Changshui International Airport in China, assisted by Bali airport

There is a case nr which I will supply, if ever contacted by CEA

We are having problems communicating with China Eastern Airline to arrange for the luggage to be returned to Bali.

We have had no response nor any feedback from CEA after 5 days, which is very frustrating and bad customer service.

Could you please assist with this in any way and return her luggage to her ASAP

Mon, 23/04/2018 - 6:42am — Anonymous (not verified)

Two hours Stopover at shanghai

Hi team,

I am traveling to Vancouver from New Delhi via Shanghai by MU-564 and MU-581. Having a stopover of 130 minutes. Please suggest on below pointers:
1. Since it's eastern China flights only do I need to take care of my check in luggage is like a standard process airlines will do on my behalf in between flights.

2. Is 130 minutes sufficient time for the above mentioned transit details.

3. Do I need to take some precautions while transiting.

Regards
VC

Mon, 19/03/2018 - 7:44pm — Gurseawk singh (not verified)

Regarding meal

Hello sir,
I will trvaling on 21 april 2018 from India to Toronto . Firstly i will trevling by china estren airline mu564 please provide to me detail about the meal if it is paid then send me menu of foods available in your flight
Thanks
Please reply

Thu, 15/02/2018 - 12:52pm — HAKIMUDDIN (not verified)

very rude and cheating behaviour in kunming airport by ce staff

i was frequent traveller of china eastern airlines in china,but this time when i was in kunming airport waiting for flight mu555 to kolkata,i was asked to pay extra 220rmb per kg for your hand luggage-my tickets issued for 7kg hand luggage but china eastern staff were saying anything more than 5kg -you have to pay 220rmb per kg-we have throw very much gifts in dustbin.
this is rediculuos please do something.
i was talking about 30th january in kunming airport for flight mu555.

Tue, 13/02/2018 - 5:58am — Anonymous (not verified)

Golf set allowance

Dear China eastern team,

Could you kindly clarify the golf set carriage requirement from what I understand I can carry 2pcs of 23kgs luggage plus golf set of 15kg ? I’m scheduled to fly out from New Delhi to busan Korean,and then from busan to New York and New York to Delhi.

Kindly confirm
Thanks
Grewal G