Email
- support [at] swiggy [dot] in (For Customer Support)
Important Link
Return/Refund And Cancellation
- For any query related to return/refund and cancellation you can contact at 080-67466729 or mail at support [at] swiggy [dot] in .
- You can request a return only if the product you received is damaged or defective, the timeline allowed for the return depends on the category of product.
- You can cancel the order only before it is picked up by the delivery partner or marked as "Out for delivery".
- The refund will be initiated within 5-7 days in the original payment method.
Corporate Office
Swiggy Limited
Sumadhura Capitol Towers,
3rd- 6th Floor - Tower 1,
Sy. No. 14 & 158, Pattanduru Agrahara,
K R Puram Hobli, Bengaluru East Taluk,
Bengaluru, Karnataka - 560066
Social Sites
Comments
Amount deducted from my account, didn't receive iteams
Amount deducted from my account, didn't receive iteams
Missing item
I ordered two packets of fresh to home supreme tender chicken pieces but received only one packet
ordered by-one-get-one product period panty but receive only one
I, K. Nirmala, from hyderabad, I ordered by-one-get-one offer product (period panty) but receive only one, so i request look into matter and do needful
cell.no. xxxxxxxxxx
I had ordered Huggies Large L
I had ordered Huggies Large L Size with 64 pants for my kid, however received XL with 34 pants. When I tried to raise return or help without resolving my query the conversation was closed. This is very disappointing with Swiggy Instamart and I want a thorough enquiry and provide me refund.
ORDER NOT DELIVERED
This is very disappointing. My (fifteen items, Rs Twenty six hundred four only) has not been delivered, but its status shows “Delivered.” The delivery executive did not answer our calls despite several attempts. We also contacted customer support through the chat service, but received only automated responses and no resolution.
I request Instamart to either provide valid proof of delivery or issue a 100% refund immediately. I hope this is a technical or delivery error and not an unfair practice. Please investigate and resolve this matter urgently.
Issu with Instamart order
I have ordered the items of 100 rs and unlocked 1 rs store and i selected the maggi from that 1 rs store but order came but not that maggi which I have ordered from the 1 rs store
Unable to join Swiggy Instamart
Hello I am Jayanta Bose.
In few days I tried to joined ur reputed organisation. But unfortunately I am not able to join even after my I'd was created.Here is my created I'd ########.After creating the id i went to the refferal store but the other partners told me to came later that same day I went to store again then the store manager send me home telling me that there is no vacancies anymore! I really needed this job. Please I beg your help and see this matter for me. Even your executives tell me to go the store by phone then how can be there is no vacancies bcz she checked as reffered me to go to allocated location bcz there was vaccancy.
Swiggy started fraud business
Sunday I have oder in Insta mart...
But when I received its completely damage items...
Swiggy service was most horrible and they started fraudulent business....
Request for Refund Damaged Product Received
Hi Swiggy Team,
I’m extremely disappointed with my order. I received Kannodia Kholu Yellow Mustard Oil with a broken seal and damaged packaging. This is the second time I’ve received the same product in damaged condition.
Since the seal is broken, I cannot trust the product for consumption. Please process a full refund as soon as possible.
Swiggy refund not credited
I need to get refund from my recent order as the product was missing. But I did not receive any refund.But it is showing as money credited.I even contacted my bank also they are also saying you did not get any refund
Refund
I want my refund money today only refund then I will give police complaint okay in 1 hour I want my money
Refund not credit
Delivery wale ne hi order cancel krne ka bola and then I cancelled I didn’t receive refund
Complaint Regarding Pending Refund for Missing Items Order
I am extremely disappointed with the way my complaint regarding a recent KFC order has been handled by Swiggy. Several items were missing from the order, and despite raising the issue 3–4 times and completing the refund form shared by your team, no action has been taken yet.
Different representatives — Sadia, Vishal, Sana, and Shreyansh — kept giving different responses without any proper resolution. I was initially informed about a refund of around ₹600, but later was only offered a ₹200 coupon, which is unacceptable. I was then assured that the refund for the COD order would be processed within 5 days after filling the refund link, but there is still no update or refund status visible in my account.
What is most frustrating is that your team keeps closing the conversations without resolving the issue, forcing me to repeatedly explain the same matter again and again. This level of customer support is highly unprofessional and disappointing.
I request immediate action and a proper update regarding my refund