IVRS Menu
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IVRS Menu: 1800 309 1442
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IVRS Menu: 1800 120 5000 / 044-7122 5000
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- Press 1: For theft or misuse of card
- Press 2: For any inquries or complaints
Call will be transferred to a customer care executive |
- Press 1: For current, savings deposit account and all loan enquiries
- Press #: To report a lost or stolen card or an unauthorized transaction
- Press 2: If you are a non-ATM customer
- Press 4: To know about new product rates and offering
- Press 5: To speak to Customer Care Executive
- Press 2: For credit card services
- Call will be transferred to a customer care executive
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Email
- cubdhicreditcards [at] cityunionbank [dot] in (For Credit Card Queries)
- creditcardsupport [at] cityunionbank [dot] in (For Alternate Credit Card Support)
To Block or Hotlisting
- By Contact No: You can call at 18003091442 to block your card.
- By Email: You can mail at cubdhicreditcards [at] cityunionbank [dot] in .
- By SMS: You can send SMS BLOCKCC <Last 4 digits of the card> to 9281056789 from your registered mobile number.
- By App: You can block your Credit Card through IOS and Android App .
Grievance Redressal
- For any query/complaint, you can contact at 18003091442 or mail at cubdhicreditcards [at] cityunionbank [dot] in , creditcardsupport [at] cityunionbank [dot] in .
- If your query is not resolved, then you can contact to the Grievance Redressal Officer at the details given below:
Designation: Deputy General Manager
Email: complaints_grievances [at] cityunionbank [dot] in
Address:
City Union Bank Ltd.
CUB Bhavan, 4th Floor, A-5 & A-6,
Guindy Industrial Estate, SIDCO Industrial Estate,
Guindy, Chennai, Tamil Nadu 600032
- If your query is still not resolve and you are not satisfied, then you can lodge your complaint online through RBI Complaint Management System (CMS) Portal .