City Union Bank (CUB) Credit Card Customer Care No. 1800 309 1442

Toll free Number(s): 
  • 1800 120 5000 (For Customer Care/Transaction Monitoring, 24/7)
All India Number(s): 
  • 044-7122 5000 (For Phone/WhatsApp Banking/Transaction Monitoring, 24/7)
  • 92 781 77 444 (Missed Call No. For Balance Enquiry)
  • 92 781 77 555 (Missed Call No. For CUB Wallet)

IVRS Menu

IVRS Menu: 1800 309 1442
IVRS Menu: 1800 120 5000 / 044-7122 5000
  • Press 1: For theft or misuse of card
  • Press 2: For any inquries or complaints

Call will be transferred to a customer care executive

  • Press 1: For current, savings deposit account and all loan enquiries
    • Press #: To report a lost or stolen card or an unauthorized transaction
    • Press 2: If you are a non-ATM customer
    • Press 4: To know about new product rates and offering
    • Press 5: To speak to Customer Care Executive
  • Press 2: For credit card services
    • Call will be transferred to a customer care executive

Email

  • cubdhicreditcards [at] cityunionbank [dot] in (For Credit Card Queries)
  • creditcardsupport [at] cityunionbank [dot] in (For Alternate Credit Card Support)

To Block or Hotlisting

  • By Contact No: You can call at 18003091442 to block your card.
  • By Email: You can mail at cubdhicreditcards [at] cityunionbank [dot] in .
  • By SMS: You can send SMS BLOCKCC <Last 4 digits of the card> to 9281056789 from your registered mobile number.
  • By App: You can block your Credit Card through IOS and Android App .

Grievance Redressal

  • For any query/complaint, you can contact at 18003091442 or mail at cubdhicreditcards [at] cityunionbank [dot] in , creditcardsupport [at] cityunionbank [dot] in .
  • If your query is not resolved, then you can contact to the Grievance Redressal Officer at the details given below:
    Designation: Deputy General Manager
    Email: complaints_grievances [at] cityunionbank [dot] in
    Address: City Union Bank Ltd.
    CUB Bhavan, 4th Floor, A-5 & A-6,
    Guindy Industrial Estate, SIDCO Industrial Estate,
    Guindy, Chennai, Tamil Nadu 600032
  • If your query is still not resolve and you are not satisfied, then you can lodge your complaint online through RBI Complaint Management System (CMS) Portal .

Form Center

iconNote:

For information about City Union Bank co-branded credit cards, please contact SBI Card Customer Care .

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