Zepto Customer Care No.

Updated on Saturday, 18 July 2026 - 12:54pm

Website:

Official Website

iOS App:

Zepto: Groceries in minutes

Android App:

Zepto: Groceries in minutes

Email

support [at] zeptonow [dot] com (For Customer Support)

How to order from Zepto?

First, open the Zepto App or go to the Zepto Website .
Then, log in to your account or sign up if you are a new user.
Next, browse the categories and tap on the items you wish to add to your cart.
After that, head to your cart, verify your items, and select your preferred payment method.
Track your order in real time until it reaches your doorstep.

Return/Refund and Cancellation

For any query/complaint, you can contact to the customer support team.
You can cancel your order anytime before the seller accepts it.
In case of any damaged/defective eligible product received, you can make a return request on the same day of delivery.
Refund will be initiated within 7 working days to the original payment method or in the form of Zepto cash.
For more information, please read .

For Complaint

For any order-related query/complaint, you can contact the customer support team via the Zepto app chat or email .
If your issue is not resolved, you can contact the Grievance Officer at grievances [at] zepto [dot] com .

Registered Office

Zepto Marketplace Private Limited
First Floor, 773, Sarjapur Main Road,
Kaikondarahalli, Bengaluru, Karnataka-560103

Social Sites

Comments

Thu, 27/08/2026 - 6:37am — Vishal katurde (not verified)

Refund not done

I ordered yoga mat on 23rd august. I even exchanged the product as it was damaged. But u recieved damaged product again. Then when i applied for return and refund. It says i never returned the item in the first place. I have CCTV recording where we can see the mat being carried back by the delivery boy. Refund my money.

Order id:- LRGSPHSP60119R2
Date:- 23rd august

Fri, 21/08/2026 - 12:18am — Anonymous (not verified)

Wrong product received

The service of Zepto is getting very defective as they are repeatedly either missing the product or giving wrong product
The app of Zepto doesn't work for complaints as the picture nerver gets uploaded
The support email just give automated response and doesn't actually do anything nor does anyone ever contact you as mentioned in the email
I would like the company to review my email and see how many complaints have been made
I have reached my threshold today and will advise all never to place the orders on this app

Thu, 13/08/2026 - 2:50pm — Varsha Sagar (not verified)

Complaint

I placed an order for a Flair Plastic Storewell Food Storage Container (8000 ml). On the same day the item was delivered, I immediately raised a return request.

NESTO’s chat support informed me that:

The item would be collected within 10 minutes, and

My refund would be processed immediately after pickup.

However:

No one came to collect the product,

And every time I followed up, the support team simply copy‑pasted the same message without taking any real action. Even after sending them thier chat with me approving the return.

This repeated behaviour shows a lack of accountability, poor customer service, and no proper follow‑up system. Customers should be aware that return requests may not be handled as promised, and refunds may be delayed without any genuine support.

Thank you for reaching out to us.
We understand your concern regarding the product. However, we’d like to inform you that such issues need to be reported on the same day of delivery. This helps us validate the product condition promptly and take appropriate action if required.
As your concern was raised after the allowed same-day window, we regret to inform you that we are unable to take this forward since the validation period has passed.
While we are unable to assist further in this case, your feedback has been noted and will be shared with the relevant team.
I shared the screen shot of the chat with them, they again send me the same reply as above.

Tue, 11/08/2026 - 11:32pm — Shlok Joshi (not verified)

Spoiled Amul A2 Gir Cow Milk – Milk Turned Sour and Curdled

Dear Zepto Customer Support Team,

I am writing to raise a complaint regarding the Amul A2 Gir Cow Milk that I recently ordered through Zepto.

When I opened the milk packet, I found that the milk had already turned into curd inside the packet. The product was therefore completely unusable and not in a condition suitable for consumption.

This is a serious quality issue, especially for a dairy product. I request you to investigate how the product was stored and handled before delivery and take appropriate action.

Please arrange a full refund or replacement for the affected product at the earliest.

I would appreciate a prompt resolution to this issue.

Regards,
Shlok Joshi
Order ID: - QUILRMUTN90995

Wed, 29/07/2026 - 1:55am — Pankaj arora (not verified)

I ordered 4 kg amul a2 milk 3

I ordered 4 kg amul a2 milk 3 packets were torn I send images of torn packets to them zepto is claiming that We’ve carefully reviewed the delivery images associated with your order and can confirm that the product was handed over in intact condition.

Based on this verification, we regret to inform you that we will not be able to process your request further.if they review the delievery images please send that images to me on my registered mobile number order id- OHVLJSTCS11442

Wed, 29/07/2026 - 1:53am — Pankaj arora (not verified)

I ordered 4 kg of amul a2milk

Tue, 07/07/2026 - 12:33pm — Khateeb (not verified)

Initiate Refund Immediately

Dear Zepto Customer Support,

I am writing to lodge a formal complaint regarding my recent order, as the products delivered are significantly different from what I had ordered.

At the time of placing the order, I selected the ₹50 variants of all the items. However, I received the ₹25 variants instead. This is a clear mismatch between the products displayed and the products delivered and is highly misleading.

Additionally:

I ordered Haldiram products, but Diamond brand products were delivered instead without my consent.
I ordered Soya Katori, but I received Pasta instead.
The pasta delivered does not have a visible expiry date or manufacturing details on its packaging, which raises serious concerns regarding product safety and compliance with food labeling requirements.
These unauthorized substitutions and incorrect deliveries are unacceptable and have caused considerable inconvenience. Customers should receive exactly what they order or be informed and asked for approval before any replacement is made.

I request that you:

Replace all incorrect items with the exact products I originally ordered.
Refund any amount charged for products that were not delivered as ordered.
Investigate this matter and ensure such misleading listings and unauthorized substitutions do not happen again.
If this issue is not resolved promptly, I will be compelled to escalate the matter to the appropriate consumer grievance authorities.

I look forward to your immediate response and resolution.

Regards,

Khateeb

Order name Khateeb
Order ID: HOVQKMNKN70994

Thu, 18/06/2026 - 3:34pm — Anonymous (not verified)

Received defective product

I have purchased Boat 141 Gen 2....but I received defective product.. customer care is not responding properly

Thu, 27/08/2026 - 5:19pm — Isha Sharma (not verified)

Unfair behavior towards different religious people of customer

I ordered from Zepto and then when I add it the items to cart and while payment I think the address changed automatically to the default address.

When I raised the issue with your customer care 2 people called and their name on Truecaller was different from their ID on Zepto support, I have the video proof of that. Also they did not solve my issue. Like whenever someone Hindu is assigned the deal with it but when there is a Muslim person why they don't? This is a pattern, I am not ordering from Zepto ever again now.

The unfair behavior towards different religious groups is so shameful by such big platform. They need to check their employees really because this was not the first time. Nevermind not using this platform ever again.

Ya'll can mail me on sisha3089 [at] gmail [dot] com for the video proof of their different id names.

Sun, 16/08/2026 - 4:08pm — vinod Turpunati (not verified)

Received damge product

I have purchased UBON sp-45 bluetooth speaker....but I received damaged product carring clip was broken.. customer care is not responding properly

Thu, 11/06/2026 - 7:52pm — Anonymous (not verified)

Worst service. I ordered a

Worst service. I ordered a Samsung mobile phone for 11900. It showed me 40 mins for delivery and I didn't receive it even after 2 hours now.

Sat, 06/06/2026 - 3:25pm — Anonymous (not verified)

Subject: Urgent: Fraud and

Subject: Urgent: Fraud and Theft of Paid Order by Delivery Partner – Order ID: #KPOVSHPRH51331

Respected Zepto Support Team,

I am writing this email to report a severe case of fraud, breach of trust, and theft involving your delivery partner regarding Order ID: #KPOVSHPRH51331placed on [06June2026] for the amount of , which was fully paid online.

The delivery was successfully completed using the designated OTP verification. Since the recipient was temporarily away, the delivery executive was requested to leave the package with the immediate neighbor.

However, shortly after the delivery was officially marked as completed, the delivery executive returned to the neighbor's house and illegally took the paid order back, claiming it needed to be returned to the company. I have discovered that a person residing in that neighbor's house, who also works with a delivery platform, conspired with your delivery agent to execute this fraudulent return.

This is a clear case of illegal retrieval and theft of a customer's paid property after a successful delivery confirmation.

I request you to immediately investigate this matter with the highest priority:

Track the delivery executive assigned to this order and demand the immediate return of my package or a full refund of the amount paid.
Take strict disciplinary and legal action against the delivery partner involved in this conspiracy and theft.
Please note that I am currently gathering local CCTV footage of the incident as evidence. If this issue is not resolved immediately with a full refund and accountability from your end, I will be compelled to escalate this matter to the National Consumer Forum and file an official police complaint for fraud and theft.

I expect a swift response and resolution to this matter.

Account Details:

Registered Name: mool chand sharma

Fri, 05/06/2026 - 10:36pm — Anonymous (not verified)

Avoiding & Failing To resolve my issue.

I had oirdered for 3 items online on June 1st 2026 but unfortunately without checking I clicked it was delivered to my other address. I requested the delivery person to cancel the order and I will order again mentioning the corret address. I send an email to their customer service requesting them to credit my refund to my wallet. To date in spite of sending repeated reminders I am only getting automated responses thanking me for raising my concerns which they will resolve. To date no any resolution as yet Looks like they only want to dupe their customers that is why they do not have any service contact number so they cannot be held responsible.

Thu, 04/06/2026 - 4:12am — Anonymous (not verified)

Refund my money... frauders

Already shared images and issue with items and email also, but you are Cheaters not refunding my money

Fri, 07/08/2026 - 8:24pm — Faryad (not verified)

Complaint Regarding Delivery of Spoiled Amul Milk – Refund Requi

I am extremely disappointed with your customer service.

Today, I received an Amul milk packet that was curdled/spoiled. The packet also had today's expiry date (7 August), and the milk was already unusable.

I immediately shared all the required details, including photos, videos, the bill, and my customer ID, via email as instructed.

However, I keep receiving only the same automated email. There has been no response from your customer support team, no investigation, and no resolution of my refund request.

Because of this issue, I have suffered a loss of more than ₹300–₹400. Earlier, customer support was available directly through the app, but now customers are only asked to send emails, which receive only automated replies.

This is unacceptable. Supplying spoiled products and failing to provide proper customer support or process refunds is unfair to customers.

I request that you process my refund immediately and take appropriate action to prevent such incidents from happening again.

Thu, 04/06/2026 - 4:11am — Anonymous (not verified)

Refund my money... frauders

Already shared images and issue with items and email also, but you are Cheaters not refunding my money

Wed, 03/06/2026 - 1:09pm — Deepak Patil (not verified)

I have placed the order of

I have placed the order of Mobile Poco C85 6gb and 128 gb, but I have been delivered Poco C71 4gb and 64gb. Inspite of writing Email to support Zepto, 2 days have passed i received no reply nor any action is taken on my complaint and grievance. This is how Zepto wants to run business. This is nothing short of cheating and fraud, duping the customer. Very pathetic situation.

Wed, 03/06/2026 - 12:20pm — Deepak Patil (not verified)

I have placed the order of

Sun, 24/05/2026 - 6:58am — Sheikh Anis (not verified)

Amount refund

Maine icecream order kiya tha icecream Puri tarah melted I thi jisse main khaya nahin Paya usi ki complaint ek to aap log itna let order deliver kiye ho upar Se pura melted refund my amount

Sat, 16/05/2026 - 9:42pm — Prerna (not verified)

Received an expired product

Thu, 14/05/2026 - 6:27pm — Sahil vashisth (not verified)

When we boiled the milk its turns into curdled milk kindly do th

Dear Zepto Support Team,

I am writing to report an issue with a recent order. We purchased two packets of milk through your service; however, upon boiling the milk, it immediately curdled.

I have attached the order ID and a photograph of the curdled milk for your reference.

Kindly look into this matter and do the needful regarding a refund or replacement.

Best regards,

Mon, 04/05/2026 - 9:42am — Anonymous (not verified)

Worst service. No customer

Worst service. No customer care. Order for discounted products gets cancelled automatically.If they don't want to give products on discount why to show on the app.

Sun, 26/04/2026 - 12:32pm — Arya (not verified)

Expired product received

Received an expired product (Order ID: JNVLOKFNR59336). Even after 12 hours of raising a complaint, there has been no proper follow-up. This is unacceptable—requesting immediate resolution.

Mon, 10/08/2026 - 9:10pm — MEGHA THAKUR (not verified)

I received valid expiry but taste and consistency is expired od

My zepto order Id QUILRDDPN65997 ans i order amul rabri(4qty) and i received valid expiry but it's taste like a curd and also it's smell i facing problem to take action against it because your help and support is not supporting my complaint against the product i upload the image from camera but it didn't accept the image so pls resolve my problem from your side i also have proofs images and videos of that bad product

Mon, 20/04/2026 - 10:13am — Anonymous (not verified)

Worst app ever there is no

Worst app ever there is no policy to cancel the order by mistake i placed your order and within 2 secs your starts processing damnn. And while i am complaining they are doing it fast otherwise when i place my order normally it took so long to come. Atleast there should be the policy to cancel the order what is this and didnt want that product i just seeing my cart and by mistaken i clicked the place order button. What is this instamart is far better than this there is policy to cancel the order and worst customer support experience. Will never place order again

Thu, 07/05/2026 - 6:08pm — HD (not verified)

POOR SERVICES

POOR SERVICES OF ZEPRO. WORST CUSTOMER CARE SERVICES

Sun, 19/04/2026 - 1:05pm — Mahi Thakur (not verified)

Cash not return

I have ordered the things and I have given 300 rupees to the delivery boy and the total money is 248 he didn't have the change that time so he said that he will return the money after but till now he didn't come to return the money 52 rupees were the amount he want to return

Sat, 04/04/2026 - 2:59pm — SK (not verified)

Not refund given.

I ordered Kwality Wall Ice Cream-3 units and one parle krachjacj biscuits, and I gave payment by UPI, and they cancelled my order. And now Zepto is not even responding to me, nor are they refunding my money. i need my refund back ASAP.

Thu, 16/07/2026 - 1:12pm — Hema (not verified)

The refund amount was given properly

I have ordered 10 milk packets in the zepto but the 10 packets of milk are torned and i can't use the milk, go i send a refund mail and received only 20 Rs .
But the total cost of the milk was 230. How can i get the amount of 20 the milk are totally waste I want the full refund,

Tue, 24/03/2026 - 3:20pm — Satyam Pandey (not verified)

Regarding my default product

I will send you all things in mail and photos videos Also the product and you team not respond me I will refund my money order wise I will make video and post on social media and also give legal actions
Thanks
Regards
Satyam

Sun, 31/05/2026 - 5:09pm — RAJ (not verified)

Regarding to the my order and difficult product delivery.

Mon, 09/03/2026 - 4:51pm — Anonymous (not verified)

Delivered boy & refund issue

I have order dated-08-03-2026 amount of Rs.384 but did not received/delivered this order. I have call back who delivery boy regarding this order. He is argue with me and said i have delivered this order in your address.I dedect this delivery boy name and mob no. in seller address/order delievered from address-C1/2 Ramesh Enclave Sec-21 Rohini, 100 Foota Road.
In this regard, this order not received my address and i have alrady paid online of Rs.384/-
So, you are requested to refund my Rs.384/- amount as soon as possible.

Sat, 28/02/2026 - 4:11pm — DILIPKUMAR SARAF (not verified)

one unit has delivered which was totally melted

Sir / Madam
My Sir / Madam
My order ID is KVUIOMNTP45113 there were 2 unit in this order, only one unit has delivered which was totally melted, I made the complaint immediately, the executive wrote that I will receive the refund payment, but still it's not refunded, kindly look into it and do the needful

Tue, 17/02/2026 - 9:48am — Joyln (not verified)

Refund not issued as in mentioned date

Sir / Madam
My order ID is PMQVNCTMD17992 there were 2 shipment in this order, the second shipment was received but the first shipment was marked has delivered but I didn't receive the item, I made the complaint immediately, the executive wrote that I will receive the refund payment in 5 to 7 days, but still it's not refunded, kindly look into it and do the needful

Joyln

Tue, 21/04/2026 - 11:31pm — Naseem (not verified)

Milk

I got curdled milk

Thu, 12/03/2026 - 12:58pm — Dishin kk (not verified)

Delivery boy is picked return

Delivery boy is picked return product but zepto app saying return failed Delivery boy didn't pay my refund

Sat, 14/02/2026 - 7:16pm — Preethi (not verified)

Delivery not done

My friend has ordered some products for me through zepto but delivery agent Mr Mathan Balachandran refused to deliver my order. He has stolen the products and updated in zepto like he has delivered the product he told me that he is going to deliver soon but not reached my location

I have all the call recordings he has spoken to me. I need refund immediately or he should deliver the product to the location ASAP. These zepto delivery agents are thinking that the can easily stel the products and can take to there home freely. We should not encourage this.
Mathan Balachandran should get atleast a warning for this type of behavioir

Wed, 14/01/2026 - 11:43am — Harish (not verified)

My account is on Hold

Suddenly they hold my account, without any reason and saying the activities ony account is not aline with their platform, I dnt understand what wrong activity a person do on zepto, yes I complaint my times regarding their not appropriate behaviour, if it's wrong activity then yes I done, although m regular customer of zepto, I dnt understand their policy and also not telling me the exact reason

Sat, 20/12/2025 - 3:17pm — Faizan (not verified)

Please let me know if there

Please let me know if there is any job openings at warehouse in Bareilly

Thu, 18/12/2025 - 12:15am — Anonymous (not verified)

Order not delivered

JLGTIMTNS43447 this is my order ID and the app says that order is delivered but didn't reach us. Please help

Tue, 14/10/2025 - 4:49pm — Khateeb (not verified)

Initiate Refund Immediately

Hi Team Zapto,

I had placed an order for Paras Desi Ghee (1L) and also completed the payment successfully. However, I have not received my order yet. When I contacted the delivery agent, he mentioned it was a wrong number and then disappeared with the item.

I request you to kindly look into this matter urgently and either deliver my order or initiate a full refund of the total amount. Additionally, I would like to raise a complaint against the delivery agent involved in this issue.

Order Date 12 Oct. 2025

Order amount 539. 49

Order ID: #TVNMHDJVI29449

Tickets Number : TKB05E9952179

Please resolve this matter at the earliest.

Thanks

Thu, 09/10/2025 - 9:38pm — Anonymous (not verified)

Account not working

My zepto account is not working .
Account on hold

Wed, 11/03/2026 - 9:14am — Saikumar (not verified)

Why my account is on hold

Sun, 28/09/2025 - 1:22pm — Anupriya Tiwari (not verified)

Cash back for not deliver

Zepto plz give my cash back . It’s been 2 days take you didn’t return my money

Sun, 14/09/2025 - 7:22pm — Atharva (not verified)

Return , misleading and refund

A delivery boy mentioned that the product got 100% return but the fact is I believed that where he told just pay me right now so I can mention delivery completed so I believed that and paid he told I updated as delivery completed like he told me that also give me this product I will give that back to main association or headquarter from there they will remark you that product returned and you will get refund in few hours but the fact is 1 day passed still I didn’t got refund

Fri, 05/09/2025 - 12:41pm — MAHESH (not verified)

need to return back dameged product but still not replaced

we order juice mixer grinder from zepto and we recived item the item deliverd for us is faulty and dameged so we rise ticket. ticket no is TKCA5ADF3F183 and your help desk has says that ''we have arrenged a return policy for you kindly keep the product aside in its original condition ,ensuring it has not been used .our delivery partner wiil arrive at your location whthin the next 15 minutes to collect the item and process the return''.
but we are still waiting from last 2 houres for your delivery partner to replace the dameged item so please arrenge as early as possible.....

Mon, 10/11/2025 - 9:10pm — Ritika Jathar (not verified)

Product is not working

Dear Zepto
I have ordered a video light for contain and the light is not working please refund me asap or else I have to create a video regarding your complaint and I’ll post it on social media please reply me soon

Thu, 07/08/2025 - 6:06pm — krish savaliya (not verified)

My zepto cash is missing

Please my zepto cash is give back

Sun, 22/02/2026 - 11:35am — BISWAJIT BISWAS (not verified)

Money was deducted from me for no reason.

Hello I am Zepto Delivery Boy I have a problem with a COD order please look into this help me I am not getting help from anywhere....On February 2nd at 1:35 am I received an order...I went out to deliver with the order. I went to the customer's location and called the customer but the customer did not pick up the phone. I marked the order and saw that it was a COD order. After waiting for 10-15 minutes, I went to the store with a ticket. The store had an RSI and showed him the problem. Then I ticketed the help center for an RTO or but every time the RTOs show RSI handover. But it did not show that in that order. The order was not marked. It was canceled but the payment was collected.

Sun, 20/07/2025 - 10:24am — Anonymous (not verified)

Subject: Urgent Complaint

Subject: Urgent Complaint Regarding Infested Cable Charger Package

Dear Zepto Team,

I am writing to bring to your attention a very serious issue I encountered with a recent order from your platform. Upon opening the package of the cable charger I received, I was shocked to find it infested with several cockroaches. As soon as I opened the packet, the cockroaches scattered all over my room, causing panic and creating an unhygienic environment.

This is extremely disappointing and concerning from a health and safety perspective. I request you to kindly investigate how such a product was packed and delivered in such an unhygienic condition.I urge you to take immediate action regarding this matter.
Strict quality checks on your packaging and delivery processes

Steps to ensure this does not happen again in the future
Looking forward to a prompt and responsible response.
Order Id RGLNPGGCE06007

Thu, 25/12/2025 - 9:09am — Nitin (not verified)

Payout nhi aa rha h

Payout nhi aa h h 50 tin hapte ka na koi response h zepto teem ka

Thu, 26/06/2025 - 6:53pm — Anonymous (not verified)

Refund

I ordered Maggies from Zepto, and I gave payment by UPI, and they cancelled my order. And now Zepto is not even responding to me, nor are they refunding my money. i need my refund back ASAP.

Wed, 12/11/2025 - 5:54pm — Arif saifi (not verified)

Refund

Order not delivered I want my refund

Mon, 01/09/2025 - 7:51pm — Mehjabeen (not verified)

It's showing me refund is done

I didn't get any refund from you people I want my money back

Sat, 23/08/2025 - 2:10pm — Mohd danish eliyas (not verified)

Cash was detected but order was not placed

Please help me my cash was detected but order was not placed

Sat, 21/06/2025 - 6:17pm — Anonymous (not verified)

Zepto free cash

I have ordered 5 items with the free cash of 125, the total was 334.99 then gst(9.30) and zepto membership 1 . The total bill was 346 .
I don't see where the 125 cash is applied.

They say the promo voucher of 125 applied including delivery charges but the delivery charge was 75 only then why the remaining 75rs is not applied to my total bill

Thu, 19/06/2025 - 10:24am — Anonymous (not verified)

Money not refunded

Dear Sir /Ma'am
Today at 9.39 am I ordered two product (amul butter Rs 62 and cold drink Rs 40)
I choose the option of payment by UPI id
and done the payment 2 times by mistake (67+67 = 134) and that amount is deducted from my account and transferred to zepto account bt don know why my order is not placed and it shows cancelled.

Wed, 18/06/2025 - 11:18pm — Anonymous (not verified)

this app becomes worst day by

this app becomes worst day by day . I ordered some ors drinks and straw of juices is missing and zepto Wearhouse team (jail road nashik road nashik 422101) kept all product very dirty place and messy. Now days those products we ordered from zepto that is not hygienic for customer.. I am very disappointed on zepto we serves this kind of Dirty juices to our patients

Wed, 18/06/2025 - 7:06am — Anonymous (not verified)

Zepto BIG SCAMMERS

I am in the US, so this company is taking their scam on a world tour. They intercepted my order for a car part and when I gave the payment info they wiped my account clean with several transactions appearing all at once. Then they told me it was a glitch in their payment system and insisted that I add more money into my account so that they could initiate a refund! The nerve. I have never heard of there being a minimal balance necessary to receive a refund to my account. They need to be stopped!

Sun, 15/06/2025 - 12:29am — Anonymous (not verified)

SUBJECT: BITTER MILK WITH ERASED LABEL .

Dear Zepto Customer Service,

Wow! I recently ordered Mother Dairy milk via your app, and to my utter delight, it arrived without any label — no manufacturing date, no expiry date, nothing. A bold move in 2025, I must say.

But the real kicker? The milk tasted bitter — the kind of flavor you only get when dairy turns into a science experiment. Was this a special edition? “Guess-the-Date Challenge”? Or are you starting a new line of fermented experiences without telling your customers? This happend 2nd time .

Just a quick question though:
Are you guys in the business of delivering fresh groceries or surprise stomach infections?

In case this was just a one-time accidental scam, I’d love to know:

Why is Mother Dairy milk arriving without any basic labeling?

Is Zepto now offering "mystery products" as a feature?

And most importantly, can I get a refund before I have to get a doctor?

Looking forward to your response — preferably before I need antibiotics.

Yours in digestive uncertainty,
Order ID: [ISIIDIEQ55227]

Mon, 26/05/2025 - 1:16pm — Anonymous (not verified)

DIDNT RECEIVE WATCH IN THE SMART WATCH BOX

I recently ordered a fire bolt watch from Zepto . I was excited to receive the watch. When I did receive the watch the box was empty. There was just the charger in the box and no watch. What kind of service is this. I contacted customer service they processed return of the item. Delivery partner came and took the item back. But the store manager was instigating that the delivery partner took the watch and was threatening him to cut money from his salary which was very wrong. I already complained yet they still wanted me to come to the store and talk to the manager. How is this the way of treating customers????? I felt sorry for the delivery partner and went with him to the store to raise a complaint and not to cut his salary. Never ordering from Zepto ever again. Worst experience ever.

Sun, 25/05/2025 - 2:44pm — Anonymous (not verified)

I ordered mango milk shake

I ordered mango milk shake from zepto cafe the milk in the shake was spoiled.. Zepto is not even responding to me neither do they are refunding my money..i need my refund back asap

Sun, 01/06/2025 - 6:59pm — Sazzy (not verified)

Fraud

Zepto keeps sending me notifications of free cash and when I click on it there’s nothing on it also when I select items to order it gives entirely different amount to total as per calculations of the item and GST prices. If not resolved I will sue Zepto with my legal department for causing nonsense and unfulfilling services.

Tue, 20/05/2025 - 10:16am — Anonymous (not verified)

Why to get into business ,

Why to get into business , when you are not aware of how to handle it? From the start , zepto has always been a scam app . Something or the other issue , it may be an issue with either delivering half order and charging full amount and not able to use free cash . What is the purpose of building an app? You always send message saying claim you free cash claim your free cash , where is the free cash????? I’ m unable to use it only , every single time it says high-demand

Sun, 18/05/2025 - 11:21am — Sarojini (not verified)

Money refund on product return

On 13th May I ordered rice 5kg instead of 10 kg by mistake and paid 458/- for the same on delivery. But I returned it on the same day immediately and I received a message that my money has been refunded and refund ref numbrer I can check on refund page in Zepto app. But when i m trying for the same I did not fine any such page. I didn't even received a message that my money is refunded... No msg from my bank also... How can I confirm it?

Thu, 25/09/2025 - 1:10pm — Jyoti prajapati (not verified)

REFUND

My product was return but not refund in my account

Sat, 08/08/2026 - 5:48pm — Teju (not verified)

The item is taken and amount

The item is taken and amount is not refunded please see to it and refund the amount

Tue, 17/02/2026 - 8:52pm — Mokshil (not verified)

My oder is not delivered but delevery partner oder is delivered

Oder is not delivered but payment is not refunded

Sat, 17/05/2025 - 2:10pm — Anonymous (not verified)

I have zepto free cash

I have zepto free cash available in my account but I can't use it. It's been more than 5 months. Kindly please guide me and help me to solve this issue.

Wishing that you will understand my problem and will take action as soon as possible

Fri, 16/05/2025 - 2:02am — Anonymous (not verified)

Free cash problem

I also have the same situation with me. Looks like when we do login from a single device. Multiple times they disable free cash.

Thu, 15/05/2025 - 4:55pm — Anonymous (not verified)

Product pricing

I want to draw your attention about the pricing of product that is shown on your app while we shop and select the product and as we completed doing shopping after that we go to cart, to order the product,the pricing that is shown on your home page is different from that shown on billing. This is serious concern and this is not acceptable.

Sun, 11/05/2025 - 5:53pm — Anonymous (not verified)

1 ENTIRE ITEM MISSING IN THE ORDER

ORDER ID : #C5D39MSCL11767. MADHUR PURE & HYGIENIC SUGAR (MISSING ITEM)DELIVERY PARTNER MISSED 1 ITEM IN THE ORDER. WHEN CONTACTED CUSTOMER SERVICE THROUGH THEY SAID ALL ITEMS WERE DELIEVERED. ALTHOUGH DELIVERY PARTNER AGREED 1 ITEM IS MISSING FROM THE PACK AND ITS PACKERS FAULT. HE TOOK A PIC OF THE ORDER PLACED AND SAID HE WILL GET THE MISSING THE ITEM. ALTHOUGH HE DID NOT DELIEVER THE ITEM. WHAT KIND OF SERVICE THIS AND IT WAS THE IMPORTANT ITEM WHICH WAS MISSING. WHAT IS THE USE OF ORDERING ONLINE WITH ZEPTO AT THE LAST MOMENT TO NOT RECEIVE THE NECESSARY THING REQUIRED ON TIME ALSO THE DELIVERY WAS DELAYED AS WELL. THE CUSTOMER SERVICE REP (SREYASREE PRADHAN) WAS USELESS AND SHE MARKED THE CONVERSATION CLOSED IN NO TIME. I WONDER WHETHER SHE EVEN BOTHERED TO INVESTIGATE THE MATTER. WORST EXPERIENCE EVER.

Thu, 08/05/2025 - 11:59am — Mahi (not verified)

free cash

free cash is not working since long time

Sun, 04/05/2025 - 12:06pm — Jose T (not verified)

Not able to order Winlax tablets

I used to by the subject items through Zepto, however these days I am not able to log in to the site.
Please deliver the same if you can ASAP. You may send your invoice with bank details for payment.

Thu, 24/04/2025 - 2:12pm — Anonymous (not verified)

Handling charges levied yo Zrpto Pass customer

Totally u happy with the handling charges levies with the order.

I have taken zepto and daily pass pass .
But still handling charges are incurred on the cart. Then what is the use of taking the pass.

We are wasting our money i buying the pass.

Thu, 10/04/2025 - 9:59pm — Ajay kumar (not verified)

Expired order received

Now I order amul gold from zepto for my personal use but milk expired date is 10/04/2025, after 12'o clock my milk is not for use, can you please return my order or refund me my order I'd is. AF95DJREP48448
I need instant salution becouse after 2 hour my order is expired

Thu, 20/03/2025 - 2:01pm — Anonymous (not verified)

Sir zepto free cash is not

Sir zepto free cash is not working while it has been shown. So many days have passed but it is still in lock position . Because of this we can not be able to place our order.
Please resolve the issue as soon as possible

Fri, 14/03/2025 - 9:39am — Anonymous (not verified)

Refund issue

I ordered grocery for rs 840 on march 5th 2025 , I paid through Amazon upi ,my money deducted from account, once my money deducted zepto canceled my order, I didn't get my refund yet, it's been 9days , they promised me that I ll get refund in 2days , zepto has become a cheating app.. they are answering queries through auto-generated msg
Shame on you zepto, cheating customers money,

Sat, 26/04/2025 - 12:38pm — KHUSHBU RATHOD (not verified)

refund issue

I WAS ORDERED ON 13 APRIL 2025 BY ZEPTO APP , MOTERA AHMEDABAD THAT TIME AUTOMATICALY MY ORDER WAS CANCELLED ON APP BUT MY PAYMENT WAS DEBITED FROM MY ACCOUNT BIT STII NOW I CANT RECEIVE MY MONEY AT MY ACCOUNT...I WAS GOING ZEPTO SHOP AND COMPLAIN ABOUT IT BUT THET CANT GIVE ME ANY ANSWER ND NOT TAKE ANY RESPOSIBILITY SO PLS TAKE ACTION AGAINST THEM. THANK YOU MY MOBILE NUMBER IS IM KHUSHBU RATHOD FROM AHMEDABAD

Sat, 19/04/2025 - 6:01pm — Srilatha (not verified)

Refund

I oderRefund issue
I ordered grocery for rs 157 april13 2025 , I paid through upi ,my money deducted from account, once my money deducted zepto canceled my order, I didn't get my refund yet, it's been 6days , they promised me that I ll get refund in 2days , zepto has become a cheating app.. they are answering queries through auto-generated msg

Sat, 19/04/2025 - 5:28pm — Srilatha (not verified)

Refund issue

I ordered snacks for rupees 157 on April 13th 2025 I paid through ph pay my money deducted from acount once my money deducted zepto cancelled my orderi didn't get my refund yet it's been 6 days they promised me that I get refund in 3 to 5 days but still not refunded

Fri, 18/04/2025 - 10:43am — Anonymous (not verified)

They started a new scam in

They started a new scam in india..they also debited my money canceled my order just after payment and it's now more than 2months they are just sending messages that they will refund but still no money got back..they are cheater scamers. Someone have to take legal action against them.

Wed, 14/05/2025 - 8:34am — Shakti (not verified)