Email

• icbcindia [at] india [dot] icbc [dot] com [dot] cn (For Customer Care/Complaint)
• icbcmumbai [at] india [dot] icbc [dot] com [dot] cn (For General Query)

Important Links

• Frequently Asked Questions
• FAQs For E-Banking

Grievance Redressal

Level 1

• For any query/complaint, you can contact at 022-71110300 or mail at icbcindia [at] india [dot] icbc [dot] com [dot] cn .
• You can also fill this Forms given below:
  • Personal Complaint Form
  • Company Complaint Form

Level 2

• If your query is not resolved, then you can also contact to the branch at the detail mentioned below:
  Branch : Mumbai, Maharashtra
  Contact No.: 022-71110300
  IFSC Code: ICBK0000001
  SWIFT Code:  ICBKINBBXXX
  Email: icbcmumbai [at] india [dot] icbc [dot] com [dot] cn
  Address: Unit 407 408 and 409, 4^th Floor, A wing, The Capital,
  C-70, Block-G, BKC, Bandra East,
  Mumbai, Maharashtra, India
  Fax No.: 022-71110353

Level 3

• If you are not satisfied with the resolution given at the above level, then you may also approach to the Banking ombudsman at the details mentioned below:
  Designation: General Manager
  Contact No.: 022-23022028, 022-23022024
  Email: bomumbai [at] rbi [dot] org [dot] in
  Address: C/o. Reserve Bank of India, 4^th Floor, RBI Byculla
  Office Building, Opp. Mumbai Central Railway Station,
  Byculla,Mumbai - 400 008
• You can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman .

Address

Industrial and Commercial Bank of China Limited,
Unit 407 408 & 409, 4^th Floor, A wing, The Capital,
C-70, Block-G, BKC, Bandra East, Mumbai, Maharashtra, India