Home › Airlines › Malaysia Airlines Customer Care No. 000 800 050 3594

Malaysia Airlines Customer Care No. 000 800 050 3594

Updated on Thursday, 27 August 2026 - 5:48pm
Organization: 
Toll free Number(s): 
  • 000 800 050 3594 (For Customer Support)
International Numbers: 
+603 7843 3000 (For International Customer Support)
Website: 
Official Website
iOS App: 
Malaysia Airlines
Android App: 
Malaysia Airlines

IVRS Menu: 000 800 050 3594

  • Press 1: For new bookings
  • Press 2 : For existing bookings
  • Press 3 : For enrich
  • Press 4: For travel agent

Email

  • customer [at] malaysiaairlines [dot] com (For Customer Support)

Important Links

Important Contact Details

Sr No. Service Contact No. Email
1 Temptations +603 8787 6666,
Timing: Mon-Fri, 9:30am-5:30pm		 mhtemptations [at] 3sixtydutyfree [dot] com
2 Ground Handling - ghm [at] malaysiaairlines [dot] com
3 Malaysia Airlines Academy +603 7863 7500 mktg_maa [at] malaysiaairlines [dot] com
4 MH Flight Simulator Experience +603 7840 2663, +603 7840 4369 simexperience [at] malaysiaairlines [dot] com
5 For Enrich - enrich [at] malaysiaairlines [dot] com

Lost, Damaged and Delayed Baggage

  • For any query/complaint, you can contact at the details given below
    Sr No. Location Contact No. Email
    1 Bangalore (BLR) 9538788941 blrbaggage [dot] services [at] malaysiaairlines [dot] com
    2 Mumbai 022-66859833, 022-66859831,
    Timing: Mon-Sat, 9am-5:30pm    		 bomfpff [at] malaysiairlines [dot] com
    3 Kochi 8089414473,
    Timing: Mon-Sat,10am-6pm    		 cok [dot] mh [at] celebiaviation [dot] in
    4 Delhi 8447756468,
    Timing: 9:30am-1:30pm    		 mhdel [dot] baggage [at] malaysiaairlines [dot] com
    5 Hyderabad 040-66604968, 9513747404 hydmhb [at] ggimail [dot] in
    6 Madras 044-22560023, 9043570023,
    Timing: 9am-5:30pm    		 ext_maamhb [at] malaysiaairlines [dot] com
  • If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
  • For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage through this Claim Form
  • For more information, please read .

India Office Address

Location: New Delhi
Address: Level 4, Room No 16, Terminal 3,
Indira Gandhi International Airport,
South West Delhi, Delhi- 110037

Global Offices Contact Details

Sr No. Country City Contact Detail Address
1 Australia Adelaide +61 1800 985 919,+603 7843 3000 -
2 New Zealand Auckland +0800 777 747, +603 7843 3000 -
3 Bahrain Bahrain +603 7843 3000 -
4 Brunei Bandar Seri Begawan +603 7843 3000 Brunei International Airport Flight Operations Office, 2nd Level, Departure Hall, Brunei International Airport, Berakas BB2513, Brunei Darussalam
5 Thailand Bangkok +66 2787 3513 Malaysia Airlines (Bangkok), Room No. S5125 Unit A, 5th Floor, 496-502, Gaysorn Amarin, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330
6 China Beijing +86 400 601 5331,

customer [dot] china [at] malaysiaairlines [dot] com		 MH Airport Office - Room C4S083, Level 2, Terminal 3, Capital International Airport, Chaoyang District, Beijing, China.
7 Australia Brisbane +61 1800 985 919, +603 7843 3000 -
8 United States of America California +603 7843 3000 -
9 Indonesia Denpasar-Bali +62 213 0132 891,
WhatsApp: 0853 1111 1010 		JL.By Pass I Gusti Ngurah Rai No.62A Sanur, Bali 80228, Sanur, Denpasar Selatan, Denpasar City, Bali 80228
10 Qatar Doha +974 8 0010 1712 -
11 United Arab Emirates Dubai +60 3 7843 3000 -
12 China Guangzhou +86 400 601 5331 -
13 Vietnam Hanoi +84 24 3275 4233 12th Floor, Hong Ha Center, 25 Ly Thuong Kiet, Hoan Kiem District, Hanoi, Viet Nam
14 Vietnam Ho Chi Minh +84 24 3275 4233 Room 1505, 15th Floor-VINCOM DONG KHOI, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh city, Vietnam
15 Hong Kong SAR, China Hong Kong +852 3001 0026  
16 Indonesia Jakarta +62 213 0132 891 Jl. Tomang Raya No 47I - J, Jakarta 11440- Indonesia
17 Saudi Arabia Jeddah +966 800 844 5677, +966 800 850 0333, +971 4389 8985  
18 Malaysia Kuala Lumpur 1 300 88 3000, +603 7843 3000,
Timing: 5:30am-11:30pm)		 Kuala Lumpur International Airport, Ticket Office Level 5 (Departure Level), Main Terminal Building, Kuala Lumpur International Airport, Sepang, Selangor
19 Malaysia Kuala Lumpur Nu Sentral 1 300 88 3000, +603 7843 3000,
Timing: 10am-10pm		 Kuala Lumpur Sentral - NU Sentral, Lot L2.23, Level 2, NU Sentral Shopping Centre, 201, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur.
20 Malaysia Kuala Lumpur Paradigm Mall 1 300 88 3000, +603 7843 3000,
Timing: 10am-10pm		 Paradigm Mall, CF 18 & CF 30. Concourse Floor, Paradigm Mall, No 1, Jalan SS7/26A, Petaling Jaya, Selangor
21 Kuwait Kuwait +603 7843 3000  
22 United Kingdom London +44 330365 0080 Airport Office, Malaysia Airlines Room 2529, Mezzanine Balcony Terminal 4, London Heathrow Airport Middlesex, TW6 3XZ United Kingdom
23 Philippines Manila +63 2 8290 6444  
24 Indonesia Medan +62 213 0132 891 MH / GSA PT AVS Indonesia, Grand Aston City Hall, Jl Balai Kota, No. 1, Medan 20112
25 Australia Melbourne +61 1800 985 919, +603 7843 3000  
26 Oman Muscat +603 7843 3000  
27 India New Delhi 8000503594, 6037843300 Level 4, Room No 16, Terminal 3, Indira Gandhi International Airport, South West Delhi, Delhi- 110037
28 Japan Osaka +81 3 4477 4938  
29 France Paris +33 159 203 191  
30 Australia Perth +61 1800 985 919, +603 7843 3000  
31 Cambodia Phnom Penh +855 2390 3066 GIA Tower (Koh Pich), G13A03A (13A Floor), St Sopheak Mongkul, S/K Tonle Bassac, Phnom Penh, Cambodia
32 Thailand Phuket +66 2787 3513  
33 United Kingdom Scotland +44 033 0365 0080  
34 Korea Seoul +82 2 3483 4849 Malaysia Airlines Seoul Office, #1029, 10th floor, 24, Namdaemun-ro 9-gil, Jung-gu, Seoul, Korea
35 China Shanghai +86 400 601 5331  
36 Singapore Singapore +65 6723 1009 Singapore Changi Airport, 80 Airport Boulevard, Changi Airport Terminal 1 #03-99, Singapore 049513
37 Indonesia Surabaya +62 213 0132 891,
0853 1111 1010 (WhatsApp)		 Praxis Office Building, Lantai 5 Unit 5H-28 Jl. Sono Kembang No.4-6, Embong Kaliasin, Kec. Genteng, Surabaya Kota, Jawa Timur 60271
38 Australia Sydney +61 1800 985 919, +603 7843 3000  
39 Taiwan, China Taipei +886 2 7743 7461  
40 Japan Tokyo +81 3 4477 4938  
41 China Xiamen +86 400 601 5331 MH Airport Office, International Departure Hall A015, Xiamen Gaoqi International Airport, Xiamen 361009, P.R.China.
42 Myanmar Yangon GSA Office, AVIAREPS Myanmar Co,.Ltd, Room -1409, 14th Floor, Sakura Tower, 339, Bogyoke Aung San Road, Kyauktada Township, Yangon Myanmar

Office Addresses

Timing: Mon-Fri, 8:30am-5:30pm

Sr No. Office Address
1 South Support Zone Malaysia Airlines Berhad Administration Building, South Support Zone, KL International Airport, 64000 Sepang, Selangor
2 Flight Management Building AeroDarat Services 2nd Floor, Flight Management Building, KL International Airport, 64000 Sepang, Selangor
3 MAG Town Office R-01, 3rd Floor Citta Mall, No. 1, Jalan PJU 1a/48, Ara Damansara, 47301 Petaling Jaya, Selangor

Social Sites

Comments

Mon, 28/04/2025 - 1:45pm — Sachin Bhoj (not verified)

Need to change age classification for my daughter

Need assistance in, change my daughter's age classification.

Tue, 31/10/2023 - 7:01pm — Abdul Naveed (not verified)

Lapse in service

Wheelchair assistance wasn't provided in Kuala Lumpur airport even though the request was sent well in advance. Requested with airport staff and other members at airport which went in vein and both passengers had a nightmare facing all this at Kuala Lumpur airport. Also, opted paid seating, more legroom service for Kuala Lumpur to Sydney sector and the same wasn't provided.

Mon, 08/08/2022 - 5:57am — mamie (not verified)

lost bagagge

please find lost baggage
Booking ref: 38KF56
PARIS/LONDON
LONDON /KUALA LUMPUR FLIGHT MH3 04 aug 22
KUALA LUMPUR/ BALI Flight MH715 05 aug 22

Wed, 25/12/2024 - 2:26pm — Mansi Doshi (not verified)

Lost Baggage- mishandled Baggage

Hi there

I am Mansi Doshi and I am looking for updates regarding my Baggage. My Baggage reference is AMDMH10510. We git email saying it is located but still haven't received it. I am wondering where is my Baggage and how long it takes. It is very frustrating as we don't have any updates from Ahmedabad airport or no contact details to contact

Thank you
Mansi

Thu, 14/07/2022 - 5:21pm — Zulekha Motiwala (not verified)

extra baggage and set

i am trying to add extra baggage and set to my ticket and it wont accept my card details, please advise

Sat, 05/11/2022 - 11:52pm — Mugheesuddin syed (not verified)

Extra baggage

Iam trying to add extra baggage but it’s not allowing showing 15211 error please advice me as Iam travelling on 13th November. Thanks

Wed, 08/06/2022 - 1:27pm — Dhanesh Gundecha (not verified)

Baggage & Call center in India

Dear sir,

I am traveling to Seoul From Delhi. Delhi to Kuala Lumpur & Kuala to Seoul [ Korea Airlines]
Check in Baggage allowed is 30kg 1 bag.

I want to make it 30kg 2 Bags? Is it possible.

Please reply urgently. My travel is on 11th

Mon, 25/04/2022 - 9:25am — Asheesh Janghu (not verified)

PCR test requirement for transit in Malaysia

Hi,
I am a fully vaccinated Indian, traveling to Sydney (Australia) by Malaysian airlines.
My flight is from Delhi to Kuala Lumpur and then a layover of 3 hours and then Kuala Lumpur to Sydney.
Do I need a negative PCR test to transit at Malaysia airport?
I do not have to change terminals or exit the airport.
Our flight is tomorrow.
Please reply asap

Mon, 18/01/2021 - 10:27am — Manoj Kumar Singh (not verified)

Information regarding Flight Delhi to Sydney on 18th of 19th Mar

I wanted to know about flight details Delhi to Sydney on 18th of 19th Mar. Please let me know, whether Malaysia Airlines are operating in Australian Airports (Sydney) in month of March, 2020. Please let me know on manojkumarsingh1983 [at] gmail [dot] com

Thanks

Sat, 27/06/2020 - 12:46pm — SANDEEP SINGH (not verified)

ABOUT TICKET REFUND

I WANT NO KNOW ABOUT CANCEL FLIGHT IS REFUNDABLE OR NOT , IF REFUNDABLE SO HOW TO GET MY PAYMENT AND HOW MANY TIME .

Fri, 13/03/2020 - 10:13am — Kulwinder (not verified)

Need customer care no. In India for Malaysia airline

Sir please assist me I have been looking for customer care no. In India for Malaysia airline. I wanted to know if I can fly to Cambodia in Malaysia airline. Would it be ok or would it have any issue at thailand stay as my cousin missed his tour becouse at Delhi airport the flight dint fly.please let me know ASAP.

Sat, 28/12/2019 - 8:39pm — Ravi Kumar (not verified)

Worst ground service - check in

The staff expects everyone to bring exact weight, they don't have common sense that people are travelling, they will not be in a position to measure weight accurately. Some are over by few kilos and some are less by few kilos, They should allow few extra kilos as they do in every other airport in the world. I travel international every alternative month, only in Bangalore airport most stupid people work. Very rude no welcoming smile to top up. Common sense should prevail the rules as they do in Kuala Lampur airport check in. Bangalore check in staff are the reason why people will never fly Malaysia Airlines. They are not acting as brand ambassador as they are not the staff of Malaysia Airline they are just contract coolies who just get their money and don't worry about damage they create for the airlines. I flew to KL on 18th Dec mid day. My humble request to Malaysia Airlines management is to sack those Bangalore staff and bring in your own who will support your brand and promote your brand as you are a reputed airlines.

Wed, 04/12/2019 - 10:34am — Manas Dutta (not verified)

Re ticketing not done properly

My wife was travelling from KUL to LAS on 1st Dec. But because of delay in Malaysia airlines, she missed her flight to Vegas at Singapore. So Malaysian airlines re issued a ticket to Vegas via UK. But in the intenary the return ticket was there. Once malaysian airline took control of ticket United Airlines don't have access to it and it got cancelled automatically.

Can you help in re ticketing the return intenary.

Malaysia Airlines confirmation code: JPJ35Q
British Airways confirmation code: JPJ35Q
United confirmation code: CVTNFJ
Singapore Airlines confirmation code: JPJ35Q

Sun, 01/12/2019 - 5:54pm — Basu (not verified)

CAN ONE CARRY AN ELECTRIC GUITAR AS CABIN BAGGAGE

Can i carry an electric guitar as a cabin baggage item.

Thu, 22/08/2019 - 12:56pm — Anonymous (not verified)

student baggage add

my pnr no :WPB2X5 29 Aug 2019 mumbai to manila

i call india costumer care but not any answer .i have student extra baggage but not recived my call india costumer care please check my all details and extra baggage add asap.

Mon, 17/06/2019 - 11:19am — Naveen (not verified)

Need to add my infant detail to my Ticket

Hello,

I need to add my infant details to my ticket, as i was not able to do it while booking. Tried to call the Indian Call center but not able to reach it.

Need your help to proceed on this.

-Naveen

Fri, 07/06/2019 - 12:44pm — Anita Jain (not verified)

Refund for my tickets

I have been talking to agrent regarding refunding my money for tickets booked for Australia as I haven't got my visa yet

Thu, 16/05/2019 - 10:04am — Anonymous (not verified)

Meal Preference

I need to give meal preference on my flight. Please share contact number to call.

Fri, 03/05/2019 - 11:17pm — Sebastian George (not verified)

Unauthorised utilisation of debit card after booking tickets

I am Sebastian George from Thrissur in Kerala, booked return tickets for two from Kochi ( COK) to Kuala Lumpur with travel dates as 24 May and 09 June, 2019 respectively. Booking was done, payment accepted through debit card and tickets issued promptly on 27 April, 2019. But on 03/05/2019, surprisingly my banker informed that Malaysian Airlines charged Rs. 14687 and debited that amount from my account without my consent or intimation. I do not know as to why the airlines used my debit card details and grabbed my money without rendering any service. Under what circumstances they made use of my debit card details which I honestly transpired to them for booking the tickets once, on a later date. Anyway it is not a fair trade practice. In the result, I was constrained to block and replace my debit card at a cost Rs. 590 + GST. The agony I underwent during the period is unparalleled. Therefore, I do earnestly request you to probe the matter and make good my loses.
With regards
Sebastian George

Sat, 16/11/2019 - 10:52am — Punitha (not verified)

I am facing the same problem.

I am facing the same problem. Money has been removed from account twice for same ticket..

Tue, 02/04/2019 - 4:45pm — Anonymous (not verified)

Offer

Pl tell any offer DELtoADL return on ward 7april

Tue, 02/04/2019 - 1:23pm — Harish K Raney (not verified)

Question

1. I have a confirmed return ticket for 2 to Sydney.
Can I convert this complete ticket to open ticket ?
If not what will be cancellation charges ?
PNR : OHBUPO

Mon, 07/01/2019 - 10:57am — Ramasubramanian (not verified)

Undue delay in refunding ticket cancellation s

It is disturbing to note that even after ten days your agent Stic Travels Chennai is still not acting on my request for cancellation of tickets to Melbourne..and still not refunded the amount ..I am also not getting clear details on cancellation...is this the service you are providing ..I decide not to travel your airlines in future nor recommend to others

Sat, 29/12/2018 - 9:25pm — om kameswaraa (not verified)

ecopy of my ticket.

i booked my ticket in online yesterday. though i received my eticket . but i am not able to check the pnr status of ticket . kindly guide me

Fri, 09/11/2018 - 11:33pm — Navpreet (not verified)

Mishanded baggage

Worst experience ever...it has been more than 36hours and i am still waiting for my bag to arrive...it took me forever to contact the airlines department to find out where is it...i was travelling with young kids and they suffered a lot...i am not flying with malaysian airlines in future...

The contact number i was given to call,didnt answer my call ..i am going to lodge a legal complain against airlines..for causing me mental harassment and ruining my precious holiday

Mon, 15/07/2019 - 6:15pm — Anonymous (not verified)

Same has happened with my

Same has happened with my friend and we are not able to contact airlines help desk.
He is helpless in China.

Can you please guide how to tracked your baggage?

Tue, 04/09/2018 - 10:08am — Varini C (not verified)

Extra baggage allowance Student with one way ticket

Dear Sir/Madam
Am traveling Bangalore to Melbourne (JVK49P) 14/9/18, 1 way ticket, pursuing higher studies. Request you to kindly give me extra baggage allowance of 20 Kg kindly.
Please help me with this request.
Thanks a lot for your help
Regards
VC
csrpost [at] gmail [dot] com

Thu, 07/11/2019 - 12:44pm — KULVINDER KUMAR CHAWLA (not verified)

AUTHORIZED TO GET SEAT FOR THE JOURNEY WITHOUT SEAT SELECTION

It is requested to clarify the following:

Can a passenger get the seat on the date of journey, when he purchased the online ticket directly from Malaysia Airlines, but not paid charges for the seat selection?

Mon, 09/07/2018 - 8:36am — Mathina (not verified)

About Tickets

I miss my departure flight, i want to know i still can use my return flight of the same booking number or not?

Sat, 07/07/2018 - 7:52am — Srividhya (not verified)

Urgent on my travel booking

Iam trying to reach out to Malaysian airways but iam unable to reach. I wanted to change my meal preference on my flight from Mumbai to KL and KL to Melbourne.

Is your office closed. This tIs urgent, please contact me on my email.

Srividhya,

Wed, 13/06/2018 - 11:19am — Bhaskar Pakira (not verified)

Visa related

Hii. I am Travelling to Bali from Chennai, India via Kualalumpur on 15th October. and returning from bali via Kualalumpur on 21 October with Malaysian Airlines. I have lay over time of 2hr 30min during going to Bali and lay over of 11hr 20min during return journey. both PNRs are same and from same Terminal i.e Kualalumpur International Airport Terminal M.
Please let me know if I need a Malaysian Visa during layover at Kualalumpur??

Thanks and regards,
Bhaskar Pakira

Wed, 30/05/2018 - 4:09pm — Davinder Singh (not verified)

Sear

Want to know how much prior to travel, I can select my seat without any extra cost