Follow us on: 
Malaysia Airlines Customer Care No.
Updated on Friday, 19 January 2024 - 4:18pm
Organization:
Malaysia Airlines International Numbers:
1 300 88 3000 (Toll Free)
+603 7843 3000 (For Outside Malaysia)
+603 8777 2288 (Mishandled Baggage matters,Mon-Sun:07.00am-11.59pm (GMT +8))
Website:
Official Website Emails
- customer [at] malaysiaairlines [dot] com (Customer Care)
- enrich [at] malaysiaairlines [dot] com (Enrich)
Install App
Important Links
Baggage tracing contact numbers
| Sr No. | City | Contact | Timing | |
|---|---|---|---|---|
| 1 | Bangalore (BLR) | +91 9538 788 941 | blrbaggage [dot] services [at] malaysiaairlines [dot] com | Daily 24 hours |
| 2 | Mumbai (BOM) | +022 668 598 31, +022 66 8598 33 | Bomfpff [at] Malaysiaairlines [dot] Com | Monday to Saturday 09:00 - 17:30 local India time |
| 3 | Kochi (COK) | +91 808 941 4473 | Cok [dot] Mh [at] Celebiaviation [dot] In | Daily 10:00 - 18:00 local India time |
| 4 | Delhi (DEL) | +91 844 775 6468 | mhdel [dot] baggage [at] malaysiaairlines [dot] com | Daily 09:30 - 01:30 local India time |
| 5 | Hyderabad (HYD) | +91 9513 747 404, +040 666 04968 | hydmhb [at] ggimail [dot] in | Daily 10:00 - 18:00 local India time |
| 6 | Madras (MAA) | +91 442 256 0023, +919 0435 70023 | ext_maamhb [at] malaysiaairlines [dot] com | Monday to Saturday 09:00 - 17:30 local India time |
Search contact number of Malaysia Airlines by country & city
Malaysia Airlines Global Contact Centre
| Sr No. | City | Contact | Address |
|---|---|---|---|
| 1 | Kuala Lumpur | 1 300 88 3000 (Toll Free) +603 7843 3000 (Outside Malaysia) - long distance call charges apply |
Kuala Lumpur International Airport Ticket Office Level 5 (Departure Level) Main Terminal Building Kuala Lumpur International Airport |
| 2 | Kuala-Lumpur -city-air-terminal |
1 300 88 3000 (Toll Free) +603 7843 3000 (Outside Malaysia) - long distance call charges apply |
City Ticket Office KL Sentral Lot L2.23, Level 2, Nu Sentral Shopping Centre, 201, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur,Business Hours: Daily 10am-10pm (including Public Holidays) Last queue number: 9:30pm |
Ground Handling
Ground Handling
Management Department
Email: ghm [at] malaysiaairlines [dot] com
Fax: +603-87775316
Head Office
Malaysia Airlines Berhad, 1st Floor,
Administration Building, South Support Zone,
KLIA, 64000 Sepang,
Selangor, Malaysia.
Comments
Lapse in service
Wheelchair assistance wasn't provided in Kuala Lumpur airport even though the request was sent well in advance. Requested with airport staff and other members at airport which went in vein and both passengers had a nightmare facing all this at Kuala Lumpur airport. Also, opted paid seating, more legroom service for Kuala Lumpur to Sydney sector and the same wasn't provided.
lost bagagge
please find lost baggage
Booking ref: 38KF56
PARIS/LONDON
LONDON /KUALA LUMPUR FLIGHT MH3 04 aug 22
KUALA LUMPUR/ BALI Flight MH715 05 aug 22
extra baggage and set
i am trying to add extra baggage and set to my ticket and it wont accept my card details, please advise
Extra baggage
Iam trying to add extra baggage but it’s not allowing showing 15211 error please advice me as Iam travelling on 13th November. Thanks
Baggage & Call center in India
Dear sir,
I am traveling to Seoul From Delhi. Delhi to Kuala Lumpur & Kuala to Seoul [ Korea Airlines]
Check in Baggage allowed is 30kg 1 bag.
I want to make it 30kg 2 Bags? Is it possible.
Please reply urgently. My travel is on 11th
PCR test requirement for transit in Malaysia
Hi,
I am a fully vaccinated Indian, traveling to Sydney (Australia) by Malaysian airlines.
My flight is from Delhi to Kuala Lumpur and then a layover of 3 hours and then Kuala Lumpur to Sydney.
Do I need a negative PCR test to transit at Malaysia airport?
I do not have to change terminals or exit the airport.
Our flight is tomorrow.
Please reply asap
Information regarding Flight Delhi to Sydney on 18th of 19th Mar
I wanted to know about flight details Delhi to Sydney on 18th of 19th Mar. Please let me know, whether Malaysia Airlines are operating in Australian Airports (Sydney) in month of March, 2020. Please let me know on manojkumarsingh1983 [at] gmail [dot] com
Thanks
ABOUT TICKET REFUND
I WANT NO KNOW ABOUT CANCEL FLIGHT IS REFUNDABLE OR NOT , IF REFUNDABLE SO HOW TO GET MY PAYMENT AND HOW MANY TIME .
Need customer care no. In India for Malaysia airline
Sir please assist me I have been looking for customer care no. In India for Malaysia airline. I wanted to know if I can fly to Cambodia in Malaysia airline. Would it be ok or would it have any issue at thailand stay as my cousin missed his tour becouse at Delhi airport the flight dint fly.please let me know ASAP.
Worst ground service - check in
The staff expects everyone to bring exact weight, they don't have common sense that people are travelling, they will not be in a position to measure weight accurately. Some are over by few kilos and some are less by few kilos, They should allow few extra kilos as they do in every other airport in the world. I travel international every alternative month, only in Bangalore airport most stupid people work. Very rude no welcoming smile to top up. Common sense should prevail the rules as they do in Kuala Lampur airport check in. Bangalore check in staff are the reason why people will never fly Malaysia Airlines. They are not acting as brand ambassador as they are not the staff of Malaysia Airline they are just contract coolies who just get their money and don't worry about damage they create for the airlines. I flew to KL on 18th Dec mid day. My humble request to Malaysia Airlines management is to sack those Bangalore staff and bring in your own who will support your brand and promote your brand as you are a reputed airlines.
Re ticketing not done properly
My wife was travelling from KUL to LAS on 1st Dec. But because of delay in Malaysia airlines, she missed her flight to Vegas at Singapore. So Malaysian airlines re issued a ticket to Vegas via UK. But in the intenary the return ticket was there. Once malaysian airline took control of ticket United Airlines don't have access to it and it got cancelled automatically.
Can you help in re ticketing the return intenary.
Malaysia Airlines confirmation code: JPJ35Q
British Airways confirmation code: JPJ35Q
United confirmation code: CVTNFJ
Singapore Airlines confirmation code: JPJ35Q
CAN ONE CARRY AN ELECTRIC GUITAR AS CABIN BAGGAGE
Can i carry an electric guitar as a cabin baggage item.
student baggage add
my pnr no :WPB2X5 29 Aug 2019 mumbai to manila
i call india costumer care but not any answer .i have student extra baggage but not recived my call india costumer care please check my all details and extra baggage add asap.
Need to add my infant detail to my Ticket
Hello,
I need to add my infant details to my ticket, as i was not able to do it while booking. Tried to call the Indian Call center but not able to reach it.
Need your help to proceed on this.
-Naveen
Refund for my tickets
I have been talking to agrent regarding refunding my money for tickets booked for Australia as I haven't got my visa yet
Meal Preference
I need to give meal preference on my flight. Please share contact number to call.
Unauthorised utilisation of debit card after booking tickets
I am Sebastian George from Thrissur in Kerala, booked return tickets for two from Kochi ( COK) to Kuala Lumpur with travel dates as 24 May and 09 June, 2019 respectively. Booking was done, payment accepted through debit card and tickets issued promptly on 27 April, 2019. But on 03/05/2019, surprisingly my banker informed that Malaysian Airlines charged Rs. 14687 and debited that amount from my account without my consent or intimation. I do not know as to why the airlines used my debit card details and grabbed my money without rendering any service. Under what circumstances they made use of my debit card details which I honestly transpired to them for booking the tickets once, on a later date. Anyway it is not a fair trade practice. In the result, I was constrained to block and replace my debit card at a cost Rs. 590 + GST. The agony I underwent during the period is unparalleled. Therefore, I do earnestly request you to probe the matter and make good my loses.
With regards
Sebastian George
I am facing the same problem.
I am facing the same problem. Money has been removed from account twice for same ticket..
Offer
Pl tell any offer DELtoADL return on ward 7april
Question
1. I have a confirmed return ticket for 2 to Sydney.
Can I convert this complete ticket to open ticket ?
If not what will be cancellation charges ?
PNR : OHBUPO
Undue delay in refunding ticket cancellation s
It is disturbing to note that even after ten days your agent Stic Travels Chennai is still not acting on my request for cancellation of tickets to Melbourne..and still not refunded the amount ..I am also not getting clear details on cancellation...is this the service you are providing ..I decide not to travel your airlines in future nor recommend to others
ecopy of my ticket.
i booked my ticket in online yesterday. though i received my eticket . but i am not able to check the pnr status of ticket . kindly guide me
Mishanded baggage
Worst experience ever...it has been more than 36hours and i am still waiting for my bag to arrive...it took me forever to contact the airlines department to find out where is it...i was travelling with young kids and they suffered a lot...i am not flying with malaysian airlines in future...
The contact number i was given to call,didnt answer my call ..i am going to lodge a legal complain against airlines..for causing me mental harassment and ruining my precious holiday
Same has happened with my
Same has happened with my friend and we are not able to contact airlines help desk.
He is helpless in China.
Can you please guide how to tracked your baggage?
Extra baggage allowance Student with one way ticket
Dear Sir/Madam
Am traveling Bangalore to Melbourne (JVK49P) 14/9/18, 1 way ticket, pursuing higher studies. Request you to kindly give me extra baggage allowance of 20 Kg kindly.
Please help me with this request.
Thanks a lot for your help
Regards
VC
csrpost [at] gmail [dot] com
AUTHORIZED TO GET SEAT FOR THE JOURNEY WITHOUT SEAT SELECTION
It is requested to clarify the following:
Can a passenger get the seat on the date of journey, when he purchased the online ticket directly from Malaysia Airlines, but not paid charges for the seat selection?
About Tickets
I miss my departure flight, i want to know i still can use my return flight of the same booking number or not?
Urgent on my travel booking
Iam trying to reach out to Malaysian airways but iam unable to reach. I wanted to change my meal preference on my flight from Mumbai to KL and KL to Melbourne.
Is your office closed. This tIs urgent, please contact me on my email.
Srividhya,
Visa related
Hii. I am Travelling to Bali from Chennai, India via Kualalumpur on 15th October. and returning from bali via Kualalumpur on 21 October with Malaysian Airlines. I have lay over time of 2hr 30min during going to Bali and lay over of 11hr 20min during return journey. both PNRs are same and from same Terminal i.e Kualalumpur International Airport Terminal M.
Please let me know if I need a Malaysian Visa during layover at Kualalumpur??
Thanks and regards,
Bhaskar Pakira
Sear
Want to know how much prior to travel, I can select my seat without any extra cost