Malaysia Airlines Customer Care Number

Toll free Number(s): 
  • 1800 102 7778


  • customer [at] malaysiaairlines [dot] com (Customer Care)
  • mhdel [dot] baggage [at] malaysiaairlines [dot] com (Mishandled Baggage Feedback )
  • enrich [at] malaysiaairlines [dot] com (Enrich)
  • ghm [at] malaysiaairlines [dot] com (Ground Handling)
  • mktg_maa [at] malaysiaairlines [dot] com(Malaysia Airlines Academy)
  • media [at] malaysiaairlines [dot] com (Media Relation)
  • simexperience [at] malaysiaairlines [dot] com (MH Flight Simulator Experience)

Covid-19 (Flights Updates)

  1. Malaysia Airlines will suspend flight operations across our network until May 2020 for domestic and June 2020 for international services.
  2. You can rebook your tickets by 31 December 2020 and complete travel by 30 June 2021.
  3. Ticket purchase on or before 30 June 2020, for this year valid for rebooking by 31 Dec 2020
    for travel by 30 June 2021.
  4. Customers whose tickets already been converted to travel vouchers, contact Malaysia Airlines
    global contact center at 1-300-88-3000 (in Malaysia) or +603 7843 3000 (Outside Malaysia).
  5. If your ticket not changed or converted submit Online Assistance Request form .
  6. You can fully claim your charges. However, a fare difference will apply if the fare for new
    Journey is higher than original ticket fare purchased .
  7. You can also check the flight schedule of different countries which are still in operation from
    May onwards for domestic and July onwards for international services, Read .

* Check flights scheduling as per DGCA Guidelines

* For Contact details visit DGCA (Directorate General of Civil Aviation)

Important Links

Ticket Cancellation & Refund

For more informaion about Malaysia Airlines visit

Search contact number of Malaysia Airlines by country & city

Malaysia Airlines Global Contact Centre

1 300 88 3000 +60 3 7843 3000 (Outside Malaysia)
- long distance call charges apply

City Contact Address
Kuala Lumpur 1 300 88 3000 (Toll Free) +60 3 7843 3000 (Outside Malaysia)- long distance call charges apply

Kuala Lumpur International Airport

Ticket Office Level 5 (Departure Level) Main
Terminal Building Kuala Lumpur International Airport

Kuala-Lumpur-city-air-terminal 1 300 88 3000 (Toll Free) +60 3 7843 3000 (Outside Malaysia)- long distance call charges apply

City Ticket Office KL Sentral

Lot L2.23, Level 2, Nu Sentral Shopping Centre, 201, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur, Business Hours: Daily 10:00am – 10:00pm (including Public Holidays) Last queue number: 9:30pm

Malaysia Airlines Academy

Malaysia Airlines Academy
2 Jalan SS7/13
Kelana Jaya
47301 Petaling Jaya
Selangor Darul Ehsan

Phone: +603 7863 7500
Fax: +603 7804 3144

Media Relations

For media related enquiries

If you have enquiries about Malaysia Airlines' products and services
contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).
oneworld Press Room For the latest news about oneworld and its member airlines, please click here.

MH Flight Simulator Experience

Flight Simulator Sales & Marketing

Malaysia Airlines Simulator Building Complex A-AA0202
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan
Phone: +603 7840 2663 +603 7840 4369
Fax: +603 7847 3903

Government Travel

Government Sales Department

4th floor, West Wing,
Administration Building, Southern Support Zone,
Kuala Lumpur International Airport, 64000 Sepang

Ground Handling

Ground Handling Management Department
Fax: +603 8777 5316

Our Offices in India

City Phone No. Address
Banglore 8043587900 Unit Number 9/2 Opp Indian Express Building,
Queens Road, Bangalore, 560001, India
Chennai 044-2566041 Room 2, 2nd Floor, Anna International Terminal,
Meenambakkam, 600027 Chennai, Tamil Nadu, India
Hyderbad 040-23231451 Number 3-5-874/A Ground Floor, Vipanchi Estate Hyderaguda,
Telagana, Hyderabad, 500029, India
Mumbai 022-28250272 STIC Travel Pvt Ltd B-505, Citi Point, J B Nagar,
Andheri-Kurla Road, Andheri (E), Mumbai, 400 059, India
Gurgaon 0124-44706000 STIC Travel Pvt Ltd 2nd Floor, Tower C,
Cyber Greens Dlf Ph-3, Gurgaon, 122002, India
Delhi 89999319855 -

Social Sites


Information regarding Flight Delhi to Sydney on 18th of 19th Mar

I wanted to know about flight details Delhi to Sydney on 18th of 19th Mar. Please let me know, whether Malaysia Airlines are operating in Australian Airports (Sydney) in month of March, 2020. Please let me know on manojkumarsingh1983 [at] gmail [dot] com




Need customer care no. In India for Malaysia airline

Sir please assist me I have been looking for customer care no. In India for Malaysia airline. I wanted to know if I can fly to Cambodia in Malaysia airline. Would it be ok or would it have any issue at thailand stay as my cousin missed his tour becouse at Delhi airport the flight dint fly.please let me know ASAP.

Worst ground service - check in

The staff expects everyone to bring exact weight, they don't have common sense that people are travelling, they will not be in a position to measure weight accurately. Some are over by few kilos and some are less by few kilos, They should allow few extra kilos as they do in every other airport in the world. I travel international every alternative month, only in Bangalore airport most stupid people work. Very rude no welcoming smile to top up. Common sense should prevail the rules as they do in Kuala Lampur airport check in. Bangalore check in staff are the reason why people will never fly Malaysia Airlines. They are not acting as brand ambassador as they are not the staff of Malaysia Airline they are just contract coolies who just get their money and don't worry about damage they create for the airlines. I flew to KL on 18th Dec mid day. My humble request to Malaysia Airlines management is to sack those Bangalore staff and bring in your own who will support your brand and promote your brand as you are a reputed airlines.

Re ticketing not done properly

My wife was travelling from KUL to LAS on 1st Dec. But because of delay in Malaysia airlines, she missed her flight to Vegas at Singapore. So Malaysian airlines re issued a ticket to Vegas via UK. But in the intenary the return ticket was there. Once malaysian airline took control of ticket United Airlines don't have access to it and it got cancelled automatically.

Can you help in re ticketing the return intenary.

Malaysia Airlines confirmation code: JPJ35Q
British Airways confirmation code: JPJ35Q
United confirmation code: CVTNFJ
Singapore Airlines confirmation code: JPJ35Q


Can i carry an electric guitar as a cabin baggage item.

student baggage add

my pnr no :WPB2X5 29 Aug 2019 mumbai to manila

i call india costumer care but not any answer .i have student extra baggage but not recived my call india costumer care please check my all details and extra baggage add asap.

Need to add my infant detail to my Ticket


I need to add my infant details to my ticket, as i was not able to do it while booking. Tried to call the Indian Call center but not able to reach it.

Need your help to proceed on this.


Refund for my tickets

I have been talking to agrent regarding refunding my money for tickets booked for Australia as I haven't got my visa yet

Meal Preference

I need to give meal preference on my flight. Please share contact number to call.

Unauthorised utilisation of debit card after booking tickets

I am Sebastian George from Thrissur in Kerala, booked return tickets for two from Kochi ( COK) to Kuala Lumpur with travel dates as 24 May and 09 June, 2019 respectively. Booking was done, payment accepted through debit card and tickets issued promptly on 27 April, 2019. But on 03/05/2019, surprisingly my banker informed that Malaysian Airlines charged Rs. 14687 and debited that amount from my account without my consent or intimation. I do not know as to why the airlines used my debit card details and grabbed my money without rendering any service. Under what circumstances they made use of my debit card details which I honestly transpired to them for booking the tickets once, on a later date. Anyway it is not a fair trade practice. In the result, I was constrained to block and replace my debit card at a cost Rs. 590 + GST. The agony I underwent during the period is unparalleled. Therefore, I do earnestly request you to probe the matter and make good my loses.
With regards
Sebastian George

I am facing the same problem.

I am facing the same problem. Money has been removed from account twice for same ticket..


Pl tell any offer DELtoADL return on ward 7april


1. I have a confirmed return ticket for 2 to Sydney.
Can I convert this complete ticket to open ticket ?
If not what will be cancellation charges ?

Undue delay in refunding ticket cancellation s

It is disturbing to note that even after ten days your agent Stic Travels Chennai is still not acting on my request for cancellation of tickets to Melbourne..and still not refunded the amount ..I am also not getting clear details on this the service you are providing ..I decide not to travel your airlines in future nor recommend to others

ecopy of my ticket.

i booked my ticket in online yesterday. though i received my eticket . but i am not able to check the pnr status of ticket . kindly guide me

Mishanded baggage

Worst experience has been more than 36hours and i am still waiting for my bag to took me forever to contact the airlines department to find out where is it...i was travelling with young kids and they suffered a lot...i am not flying with malaysian airlines in future...

The contact number i was given to call,didnt answer my call ..i am going to lodge a legal complain against airlines..for causing me mental harassment and ruining my precious holiday

Same has happened with my

Same has happened with my friend and we are not able to contact airlines help desk.
He is helpless in China.

Can you please guide how to tracked your baggage?

Extra baggage allowance Student with one way ticket

Dear Sir/Madam
Am traveling Bangalore to Melbourne (JVK49P) 14/9/18, 1 way ticket, pursuing higher studies. Request you to kindly give me extra baggage allowance of 20 Kg kindly.
Please help me with this request.
Thanks a lot for your help
csrpost [at] gmail [dot] com


It is requested to clarify the following:

Can a passenger get the seat on the date of journey, when he purchased the online ticket directly from Malaysia Airlines, but not paid charges for the seat selection?

About Tickets

I miss my departure flight, i want to know i still can use my return flight of the same booking number or not?

Urgent on my travel booking

Iam trying to reach out to Malaysian airways but iam unable to reach. I wanted to change my meal preference on my flight from Mumbai to KL and KL to Melbourne.

Is your office closed. This tIs urgent, please contact me on my email.


Visa related

Hii. I am Travelling to Bali from Chennai, India via Kualalumpur on 15th October. and returning from bali via Kualalumpur on 21 October with Malaysian Airlines. I have lay over time of 2hr 30min during going to Bali and lay over of 11hr 20min during return journey. both PNRs are same and from same Terminal i.e Kualalumpur International Airport Terminal M.
Please let me know if I need a Malaysian Visa during layover at Kualalumpur??

Thanks and regards,
Bhaskar Pakira


Want to know how much prior to travel, I can select my seat without any extra cost