Level 1:

• For any query/complaint, you can call 022-33311111 or email at customercareindia [at] bankfab [dot] com .
• Your query will be resolved within 30 working days.

Level 2:

• If your query is not resolved, then you can contact to the Nodal Officers mentioned below :-
  

  Sr. No.	Name	Designation	Email
  1	Mr. Sameer Gupta	Country COO (Nodal Officer)	sameer [dot] gupta [at] bankfab [dot] com
  2	Mr. Sandeep Tiwari	Chief Compliance Officer (CCO)	sandeep [dot] tiwari [at] bankfab [dot] com
  3	Mr. Nimesh Karwanyun	Country CEO	nimesh [dot] karwanyun [at] bankfab [dot] com

• Your query will be resolved within 10 working days.

Level 3:

• If you are still not satisfied, then you can contact to the Integrated Ombudsman
  Toll Free No.: 14448
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralized Receipt and Processing Centre,
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh 160017
• You can also lodge your complaint online through RBI Complaint Management System (CMS)