For Grievances

If you have any query/complaints/grievance regarding any services provided by bank, contact through following ways on:

Level 1

• Call at 022-33311111
• Write a email at customercareindia [at] bankfab [dot] com
• Write/Visit branch office at:
  • First Abu Dhabi Bank PJSC
    Unit Nos. 1101 and 1201, Platina Building
    C-59, G-Block Bandra Kurla Complex, Bandra (East)
    Mumbai 400 051, Maharashtra, India.

Level 2

If you are not satisfied by the response or response is not received within 30 days, then you can contact the Nodal Officer:

• Mr. Neeraj Chhabra
  Country COO (Nodal Officer)
  Email: Neeraj [dot] Chhabra [at] bankfab [dot] com/ NodalOfficerIndia [at] bankfab [dot] com

In addition to Nodal officer details, further contact details are as below:

• Mr. Sandeep Tiwari
  Chief Compliance Officer (CCO)
  Email: Sandeep [dot] Tiwari [at] bankfab [dot] com
• Mr. Nimesh Karwanyun
  Country CEO
  Email: Nimesh [dot] Karwanyun [at] bankfab [dot] com

If the above level cannot provide you the correct response or if you are not satisfied by the above level, you may approach the concerned to Banking Ombudsman.