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CTBC Bank India Customer Care No.

Updated on Friday, 10 October 2025 - 11:23am
Organization: 
Website: 
Official Website
iOS App: 
CTBC Mobile
Android App: 
CTBC Mobile

Email

  • in [dot] customerservices [at] ctbcbank [dot] com (For Customer Services)
  • in [dot] info [at] ctbcbank [dot] com (For General Information)

Important Link

Branch Location

Branch Timing :- Mon-Sat, 9:30am-3:30pm, Execpt, 2nd and 4th Sat (For Cash Transactions)
Mon-Sat, 9:30am-4:30pm, Execpt, 2nd and 4th Sat (For Non Cash Transactions)

Sr. No. Office Contact No. Address Fax No.
1 New Delhi Main Branch 011-43688888 Gr.Floor and 2nd Floor, Aria Tower, JW Mariott Hotel,
Delhi-Aerocity, Asset Area-4, New Delhi - 110037		 011-43688873
2 Sriperumbudur Branch (Chennai) 044-67147700,
044-69247777,
044-67147777 		Poojaa Diamond Anandam, Ground Floor, G1A, No. 222,
Poonamallee High Road, KumananChavadi, Kattupakkam,
Chennai - 600056		 044-69247798,
044-69247799

Grievance Redressal

Level 1:

  • For New Delhi Branch
    • For any query/complaint, you can contact the Operation Manager
      Name: Rahul Handa
      Contact No.: 011-43688811
      Emauil: rahul [dot] handa [at] ctbcbank [dot] com
    • Your query will be resolved within 7 working days.
  • For Kattupakkam (Chennai) Branch
    • For any query/complaint, you can contact the Branch General Manager
      Name: Jimmy Wang
      Contact No.: 044-66227711
      Email: jimmy [dot] wang [at] ctbcbank [dot] com
      Address: Poojaa Diamond Anandam,
      Ground Floor, G1A, No. 222, Poonamallee
      High Road, KumananChavadi, Kattupakkam,
      Chennai - 600056
    • Your query will be resolved within 7 working days.
  • You can also email at in [dot] customerservices [at] ctbcbank [dot] com (For Customer Services)

Level 2:

  • If your query is not resolved, then you can contact to the Nodal Officer
    Sr. No. Name Contact No. Email
    1 Gurbir Singh 011-43688846 gurbir [dot] singh [at] ctbcbank [dot] com
    2 Rishika Anand
    (Credit Administration Department)    		 011-43688836 rishika [at] ctbcbank [dot] com
  • You can also fill this Complaint Form (For updation/rectification of Credit Information with Credit Information Companies)

Level 3:

  • If you are still not satisfied, then you can contact to the CEO & Branch Head
    Name: Tanmoy Adhikari
    Contact No.: 011-43688823
    Email: tanmoy [dot] adhikari [at] ctbcbank [dot] com

Level 4

  • If your query is still not resolved, then you can lodge your complaint online through Address And Area of Operation of RBI Ombudsman
    Address: C/o Reserve Bank of India,
    06, Sansad Marg, New Delhi - 110001
    Contact No.: 011-23313359
    Email: crpc [at] rbi [dot] org [dot] in
    Fax: 011-23725218
  • You can also fill this Complaint Form .

NEFT/ RTGS Customer Facilitation Centres

Officers Contact Details

Sr. No. Name Designation Contact No.
Contact No.: 011-43688888 (Same For All)
1 Niraj Bisht Chief of Internal Vigilance Officer (CIVO) 011-43688822
2 Prachee Mohanti Head of HR 011-43688834