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CTBC Bank India Customer Care No.

Updated on Wednesday, 8 April 2026 - 12:07pm
Organization: 
Website: 
Official Website
iOS App: 
CTBC Mobile
Android App: 
CTBC Mobile

Email

  • in [dot] customerservices [at] ctbcbank [dot] com (For Customer Services)
  • in [dot] info [at] ctbcbank [dot] com (For General Information)

Important Links

Branch Location

Branch Timing :- Mon-Sat, 9:30am-3:30pm, Execpt, 2nd and 4th Sat (For Cash Transactions)
Mon-Sat, 9:30am-4:30pm, Execpt, 2nd and 4th Sat (For Non Cash Transactions)

Sr. No. Office Contact No. Address Fax No.
1 New Delhi Main Branch 011-43688888 Gr.Floor and 2nd Floor, Aria Tower, JW Mariott Hotel,
Delhi-Aerocity, Asset Area-4, New Delhi - 110037		 011-43688873
2 Sriperumbudur Branch (Chennai) 044-67147700,
044-69247777,
044-67147777 		Poojaa Diamond Anandam, Ground Floor, G1A, No. 222,
Poonamallee High Road, KumananChavadi, Kattupakkam,
Chennai - 600056		 044-69247798,
044-69247799

Grievance Redressal

New Delhi Branch

Level 1:

  • For any query/complaint you can contact at the details given below:
    Name: Neha Bajaj
    Designation: Operation Manager
    Contact No.: 011-43688811
    Email: neha [dot] bajaj [at] ctbcbank [dot] com
  • Your query will be resolved within 7 days.

Level 2:

  • If your query is not resolved, then you can contact to the Nodal Officer at the details given below:
    Name: Gurbir Singh
    Designation: Nodal Officer
    Contact No.: 011-43688846
    Email: gurbir [dot] singh [at] ctbcbank [dot] com
  • Your query will be resolved within 7 days.

Level 3:

  • If you are still not satisfied, then you can contact to the CEO & Branch Head at the details given below:
    Name: Tanmoy Adhikari
    Designation: CEO & Branch Head
    Contact No.: 011-43688823
    Email: tanmoy [dot] adhikari [at] ctbcbank [dot] com

Level 4:

  • If your query is still not resolved, then you can lodge you can contact at the details given below:
    Contact No.: 011-23313359
    Email: crpc [at] rbi [dot] org [dot] in
    Address: C/o Reserve Bank of India, 06, Sansad Marg, New Delhi - 110001
    Fax No.: 011-23725218
  • You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal or you can reach to your nearest RBI Ombudsman .

Kattupakkam (Chennai) Branch

Level 1:

  • For any query/complaint you can contact at the details given below:
    Name: Jimmy Wang
    Designation: Branch General Manager
    Contact No.: 044-66227711
    Email: jimmy [dot] wang [at] ctbcbank [dot] com
  • Your query will be resolved within 7 days.

Level 2:

  • If your query is not resolved, then you can contact to the Nodal Officer at the details given below:
    Name: Gurbir Singh
    Designation: Nodal Officer
    Contact No.: 011-43688846
    Email: gurbir [dot] singh [at] ctbcbank [dot] com
  • Your query will be resolved within 7 days.

Level 3:

  • If you are still not satisfied, then you can contact to the CEO & Branch Head at the details given below:
    Name: Tanmoy Adhikari
    Designation: CEO & Branch Head
    Contact No.: 011-43688823
    Email: tanmoy [dot] adhikari [at] ctbcbank [dot] com

Level 4:

  • If your query is still not resolved, then you can lodge you can contact at the details given below:
    Contact No.: 044-25395964
    Email: crpc [at] rbi [dot] org [dot] in
    Address: C/o Reserve Bank of India, Fort Glacis, Chennai 600 001
    Fax No.: 044-25395488
  • You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal or you can reach to your nearest RBI Ombudsman .

NEFT/ RTGS Customer Facilitation Centres

Officers Contact Details

For Trade Services: in [dot] tradeservices [at] ctbcbank [dot] com

Sr. No. Name Designation Contact No.
Contact No.: 011-43688888 (Same For All)
1 Niraj Bisht Chief of Internal Vigilance Officer (CIVO) 011-43688822
2 Prachee Mohanti Head of HR 011-43688834