Grievance Redressal

Level 1

• For any query/complaint, you can contact at 022-68246666 or mail at bocmumbai [at] bankofchina [dot] com .
• You can also visit to the branch location at the details mentioned below:
  Branch: Mumbai
  Contact No.: 022-68246666
  SWIFT Code: BKCHINBB
  Email: bocmumbai [at] bankofchina [dot] com
  Address:  Bank of China Ltd India Branch,
  4^th Floor, 41-B, 4 North Avenue, Makermaxity,
  Bandra Kurla Complex (BKC), Bandra (E), Mumbai - 400051
  Fax No.: 022-68246667
• Your query will be resolved within 7 working days .

Level 2

• If your query is not resolved, then you may also approach to the Officers at the details given below:
  

  Sr No.	Name	Designation	Contact No.	Email
  1	Smita Shetty	Branch Manager	022-68246643	smita [dot] shetty [at] bankofchina [dot] com
  2	Kevin Cutinho	Nodal Officer	022-68246648	kevin_in [at] bank-of-china [dot] com

Level 3

• If your query is still not resolved within 1 month, then you may also approach to the banking ombudsman at the details given below:
  Designation: General Manager
  Contact No.: 022-23022028
  Address: C/o Reserve Bank of India 4^th Floor,
  RBI Byculla Office Building, Opp. Mumbai Central Railway
  Station, Byculla, Mumbai-400 008
  Fax No.: 022-23022024
• If your query is still not resolved by resolution given at the above levels, then you can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman .