Grievance Redressal

Level 1

• For any query/complaint, you can contact at 022-68246666 or mail at bocmumbai [at] bankofchina [dot] com .
• You can also visit to the branch location at the details mentioned below:
  Branch: Mumbai
  Contact No.: 022-68246666
  SWIFT Code: BKCHINBB
  Email: bocmumbai [at] bankofchina [dot] com
  Address:  Bank of China Ltd India Branch,
  4^th Floor, 41-B, 4 North Avenue, Makermaxity,
  Bandra Kurla Complex (BKC), Bandra (E), Mumbai - 400051
  Fax No.: 022-68246667
• Your query will be resolved within 7 working days .

Level 2

• If your query is not resolved, then you may also approach to the Officers at the details given below:
  

  Sr No.	Name	Designation	Contact No.	Email
  1	Smita Shetty	Branch Manager	022-68246643	smitashetty_in [at] in [dot] bank-of-china [dot] com
  2	Kevin Cutinho	Nodal Officer	022-68246648	kevin_in [at] in [dot] bank-of-china [dot] com

Level 3

• If your query is still not resolved within 1 month, then you may also approach to the banking ombudsman at the details given below:
  Designation: General Manager
  Contact No.: 022-23022028
  Address: C/o Reserve Bank of India 4^th Floor,
  RBI Byculla Office Building, Opp. Mumbai Central Railway
  Station, Byculla, Mumbai-400 008
  Fax No.: 022-23022024
• If your query is still not resolved by resolution given at the above levels, then you can also lodge your complaint online through RBI Ombudsman or through RBI Complaint Management System (CMS) Portal .