We are extremely disappointed with Netflix for the way they have handled an issue of duplicate account. A duplicate account with an email id unknown to us(my husband & me only users of Netflix) was generated and we were being billed twice since August 2019 till June 2020. Having realized this, I rang up the helpline. They were extremely helpful but could only refund the amount for 6 months. I requested Netflix to at least transfer the 5 months money to my currently running account which was also turned down. I further wanted to speak to the higher ups who could resolve this issue, but was of no avail.I lost an amount of Rs 3245/- for an account fraudulently generated and got no help whatsoever from Netflix.

I have already account and money deducted from my account, again login and re sign account also diducted amount, kindly refund