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NeoGrowth Customer Care No. 1800 419 5565

Updated on Friday, 28 February 2025 - 2:58pm
Toll free Number(s): 
  • 1800 419 5565 (For Customer Support, Mon-Sat, 10am-6pm)
All India Number(s): 
  • 9820 655 655 (For Alternate Customer Support, Mon-Sat, 10am-6pm)
Website: 
Official Website

Email

  • helpdesk [at] neogrowth [dot] in (For General Support)

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Branch Offices Address

Sr.No. State City Address
NeoGrowth Credit Pvt. Ltd.
East Zone
1 Jharkhand Jamshedpur 4th Floor, Meghdeep Building
Q Road, Bistupur
Jamshedpur - 831001
2 Odisha Bhubaneswar 5C, 5th Floor, Metro House
Plot no-A/410, Bani Vihar Square,
Saheed Nagar, Bhubaneswar 751007
3 West Bengal Kolkata Gitanjali Apartment, 8/B,
Middleton Street 3rd Floor, Room No. 3A,
Kolkata, West Bengal - 700071
North Zone
4 New Delhi Delhi 3rd Floor Plot No: 7-B Pusa Road
Rajendra Park New Delhi 110060
5 Punjab and Haryana Chandigarh 2nd Floor, Office No.7, S.C.O.55-56-57,
Sec-8C, Chandigarh-160008
6 Punjab Ludhiana Apra Towers, Cabin number 304,
Basement SCO-130,31-32,
Feroze Gandhi Market,
Ludhiana 141001
7 Rajasthan Jaipur Fortune Height Office No 403,
4th Floor Subash Marg,
C-Scheme,
Jaipur 302001
8 Uttar Pradesh Lucknow 315, Rohtas Trident,
1st floor, Ranapratap Marg Hazratganj,
Lucknow-226001
Landmark- Opposite NBRI office.
South Zone
9 Andhra Pradesh Vijayawada Door No-39-10-19, 2nd floor, Sri Surya enclave,
Labbipet, Vetahnari Hospital Road, MG Road,
Vijayawada 520010 (Urban), Krishna, Andhra Pradesh.
10 Andhra Pradesh Visakhapatnam Flat No. 403, 3rd Floor,
Door No. 47-10-22, Pakki's Apartment, 2nd lane ,Dwarakanagar,
Visakhapatnam-530016
11 Andhra Pradesh Tirupati DR. BK Reddy Building 19-8-83, Sivaji Nagar RC Road, Tirupati -517501
12 Karnataka Bangalore NeoGrowth Credit Pvt Ltd
And Langford Avenue And
bearing No.14,
Langford Garden,
Near Richmond Road Flyover
Bangalore - 560 025,
13 Karnataka Mysore 415/A Cantour road,
1st main road
,Gokulam 3rd stage
Mysore 570002.
14 Karnataka Hubli 3rd Floor, Wali Nirvana Trandwinds, Opp. Hosur Regional Bus Terminal, Vidyanagar, Hubli - 580021
15 Karnataka Mangalore Door no. 13-12-1394/57(1), 3rd Floor, Ramabhavan Complex, Mangalore - 575003
16 Tamil Nadu Chennai 3rd Floor, South Wing,
Karumuthu Centre Old door no. 498 And New door 634, Anna Salai,
Teynampet Village, Chennai-600035
17 Tamil Nadu Coimbatore Office No. 1940/2, 2nd Floor,
Trichy Main Road, Ramanathapuram,
Coimbatore 641045, Tamil Nadu.
18 Tamil Nadu Madurai 38 And 38/2, Krishnarayar Thepakulam Street,
Land mark: Behind Bandhan Bank Madurai,
Tamil Nadu- 625009.
West Zone
19 Gujarat Ahmedabad 305-306, Rain Drops Building,
Opp. Yes Bank, C. G. Road,
Ahmedabad - 380006
20 Gujarat Baroda Unit 801, Siddharth Complex,
8th Floor, R C Dutt Road, Next To Express Hotel,
Alkapuri, Vadodara - 390007
21 Gujarat Rajkot 212 International Trade Centre,
Majuragate Char Rasta, Ring Road,
Surat 395002.
22 Madhya Pradesh Indore 109, 1st floor Starlit Tower 29,
YN Road, Indore 452001
23 Maharashtra Borivali Block no. 16 B - 1 Laxmi Nivas,
Pai Nagar, Mandpeshwar Road,
Borivali West,
Near Gokul Hotel,
Behind Ganjawala Apartment,
Mumbai - 400092
24 Maharashtra Nagpur Unit No. 503, 5th Floor,
Indu Yash II, 186,
Cement Road,
Dharampeth extension,
Nagpur - 440010
25 Maharashtra Nashik AndShree Ganesh KuberAnd,
KBT Circle, Gangapur Road,
Nashik - 422013
26 Maharashtra Pune 1st floor, Office No. 404 And 405,
Connaught Place, CTS No. 28,
H. No. 25
S No. 327 Bund Garden Road,
Pune-411001
27 Maharashtra Thane A/103, 1st Floor,
Nagesh Co-operative society LTD.
Near Aradhana Talkies,
Lal Bahadur Shastri Marg,
Naupada, Thane West - 400602
28 Maharashtra Vashi Haware Fantasia Business Park,
1st Floor, SF-192, No. 47, Sector 30A,
International Infotech Park,
Vashi - Navi Mumbai - 400705

For Complaint

Level 1:

  • For any query/complaint you can contact at the details given below:
    • Contact No.: 18004195565, 9820655655
    • Email: helpdesk [at] neogrowth [dot] in
    • Address: Customer Grievance Redressal UnitNeoGrowth Credit Pvt. Ltd.,
      Times Square, Tower E, 9th Floor,
      Andheri Kurla Road, Marol, Andheri East - 400059
  • You will receive the resolution within 7 working days.

Level 2:

  • If you have not received the resolution within the committed timeline, or you are not satisfied with the resolution provided you can escalate the issue to the Manager Customer Service at the details given below:
    • Email: csmanager [at] neogrowth [dot] in

Level 3:

  • If you have not received the resolution or response at Level 2 you can escalate your issue further to the Grievance Redressal Officer at the details given below:
    • Contact No.: 022-49219999
    • Email: grievanceofficer [at] neogrowth [dot] in
    • Address: Neogrowth Credit Pvt. Ltd.
      Times Square, Tower E, 9th Floor,
      Andheri-Kurla Road, Marol, Andheri East,
      Mumbai- 400059,
      Maharashtra

Level 4:

  • If you have not received the resolution or response at Level 3 you can escalate your issue further to the Principal Nodal Officer at the details given below:
    • Contact No.: 022-49219930
    • Email: nodalofficer [at] neogrowth [dot] in
    • Address: Neogrowth Credit Pvt. Ltd.
      Times Square, Tower E, 9th Floor,
      Andheri-Kurla Road, Marol, Andheri East,
      Mumbai- 400059,
      Maharashtra

Level 5:

  • If you have not recived proper resolution or response at the above levels within a period of one month, then you can lodge your complaint online through Reserve Bank Of India (RBI) Ombudsman

Registered/Head Office

Neogrowth Credit Pvt. Ltd.
Times Square, Tower E, 9th Floor,
Andheri-Kurla Road, Marol, Andheri East,
Mumbai- 400059,
Maharashtra
Email: digital [at] neogrowth [dot] in (For Partnership)

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