Nebraska Furniture Mart Customer Care

Organization: 

Global Support

  • +1-800-336-9136
  • Monday - Saturday: 8am - 8pm, Sunday: 11am - 8pm

Important Links

Store Locator

Address Contact Details Hours Support
Omaha Store
700 South 72nd Street
Omaha, NE 68114
General: +1-402-397-6100
Contractor Appliance: +1-402-392-3202
Electronics Design & Installation: +1-402-255-6319
Design Gallery/ Window treatment: +1-402-392-3253

Monday - Saturday: 8am - 8pm
Sunday: 11am - 8pm

Dallas-Fort Worth Store
5600 Nebraska Furniture
Mart Dr. The Colony,
TX 75056
General: +1-972-668-3000
Builder and Luxury Appliances: +1-972-668-2539
Electronics Design & Installation: +1-972-668-0191
Design Gallery/Window treatments: +1-972-668-0052

Sunday - Friday: 11am - 8pm
Saturday: 10am - 8pm

Kansas City Store
1601 Village West Parkway
Kansas City, KS 66111
Located in Village West

To place an order or for help, call us at 
+1-800-407-5000
Contractor Appliance: +1-913-288‑6299

Sunday - Friday: 11am - 8pm
Saturday: 10am - 8pm

Des Moines Store
15500 Hickman Road
Clive, IA 50325
Local: +1-515-727-6500
Toll Free: +1-800-309-5560

Monday - Friday: 10am - 8pm
Saturday: 10am - 7pm
Sunday: 11am - 6pm

Mrs. B's Clearance Store
7312 Jones Street
Omaha, NE 68114
General: +1-800-359-1200
Store Number: +1-402-397-6100

Sunday - Friday: 11am - 8pm
Saturday: 10am - 8pm

Shipping and Delivery

  • To complete an order this way, please call our Phone Sales
    Team at +1-800-336-9136
  • Orders must be placed by 5pm CST. Delivery fees starting
    at $49.99, see details at checkout.
  • Offer available on orders placed between 11am ‑ 5pm.
  • A convenience fee starting at $19.99 will be added to your order.
    Most orders delivered in as little as 2 hours.*
  • An NFM representative will contact you the day before, or by
    10am the morning of with a time window for your order shipment.
    If you need to reschedule your shipping date, please contact
    Customer Service no later than 2 days prior to your scheduled date.
  • For more Information please read.

Return & Exchange

  • Unopened products in original packaging are eligible for return
    within 30 days.
  • Electric Bicycles have a return policy of 30 days or 50 mile
    maximum odometer reading.
  • May be returned for Exchange, Refund or Store Credit up
    to 14 days after receipt.
  • You may exchange or return your device(s) to NFM one time
    within the first 14 days of the original purchase date. 
  • If, after 30 days, and before 120 days, you have not reached your
    desired level of comfort, you may exchange your mattress for the
    same size mattress one time. A $69.99 restocking fee is required.
  • For more Information please read.

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