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MTNL Delhi Customer Care No. 1800 11 3435

Updated on Tuesday, 7 April 2026 - 5:02pm
Organization: 
Toll free Number(s): 
  • 1500 (For Landline/Broadband Services)
  • 1503 (For Mobile)
  • 1909 (For Complaint/DND)
  • 1800 11 3435 (For Customer Support)
  • 1800 11 1503 (For General Query)
All India Number(s): 
  • 98685 52121 (For SMS Services)
  • 98681 12345 (For Contact Support)
  • 011-2335 6666 (For Grievance/ Complaint)
  • 011-2335 7777 (For Alternate Grievance/ Complaint)
Website: 
Official Website

Email

  • helpdesk [dot] delhi [at] bol [dot] net [dot] in (Complaint/Broadband/HelpDesk Support)
  • mtnl [dot] tollfree [at] gmail [dot] com (For General Queries)
  • feedback [dot] delhi [at] bol [dot] net [dot] in (For Feedback)

Important Links

Helpline Numbers

Sr No. Service Helpline No./Email
1 Police 100
2 Fire 101
3 Ambulance 102
4 M/s Govt. of NCT of Delhi (Deptt. of IT) 1031
5 Centralised Accident and Trauma Services (CATS) 1099
6 M/s Govt. of NCT of Delhi for Chief Minister (Women Helpline) 181
7 Eye Donation 1919
8 Child Helpline 1098
9 Women in Distress (Delhi Police) 1091
10 ORBO C.N. Centre, AIIMS (for donation of organs) 1060
11 Ambulance Service of M/s Apollo Hospital 1066
12 Control Room of Central Relief Commissioner (in the event of Natural Disaster) 1070
13 Students' Helpline of Delhi Police 1291
14 Helpline for women of M/s All India Women's Conference 10920
15 Time 174
16 Hindi Vishesh 177
17 VIP Complaints 178
18 Central Control Room of MCD 1266
19 Helpline of M/s Escorts Heart Institute 105010
20 Air India Express Service 1412
21 Police Helpline 1944
22 Automatic Change Number Announcement (In Hindi) 1951
23 Automatic Change Number Announcement (In English) 1952
24 Election Commission of India 1950
25 Advice/Information on HIV/AIDS 1097
26 NIB Helpdesk for Internet Services 1957
27 Bharat Gas Helpline Service 1712
28 Disability Helpline of M/o Social Justice and Empowerment 155206
29 IVRS/Information Centre of LIC 1251
30 Prasar Bharti-News on Phone in Hindi 1258
31 Prasar Bharti-News on Phone in English 1259
32 Retrieval of voice SMS messages from any other telephone by PSTN subscribers 1253
33 Trunk Booking 1580
34 Trunk Enquiry 1581
35 Trunk Information 1583
36 Phonogram Booking (In Hindi) 1584
37 Phonogram Booking (In English) 1585
38 Intl. Trunk Booking 1586
39 Intl. Trunk Enquiry 1587
40 Helpline for Dolphin and Trump Mobile 1503, 022-22221503
41 General MTNL internet / broadband helpdesk 1504, 022-22221504
42 Leased line support 1505
43 MLDN (Multi‑Layer Data Network) helpdesk 1506
44 Fiber‑to‑the‑Home broadband 1507
45 VIP & corporate mobile customers 1508
46 Broadband queries - Delhi 1509
47 Internal broadband support 1514
48 Helpdesk for tele‑verification and activation of new SIMs 1517
49 Corporate‑customer grievances for wireless service 1518
50 Legal aid / legal services helpline 12525
51 Citizen wants / grievances 155303
52 Delhi Govt. Citizen Relationship & Grievance Management System 155355
53 New Delhi Municipal Corporation helpline 1267
54 DND / spam call registry helpline 1909
55 Fault reporting for public call offices (PCOs) 179
56 Integrated Disease Surveillance Project 1075
57 General police assistance 1090
58 Railway enquiry / grievance 132
59 EDMC main line (duplicate above, same as CR‑EMC) 155303
60 IT services / telecom support 125050
61 Optical‑fiber / connectivity helpline 12699
62 Traffic‑related complaints / information 1095
63 Missing children & women assistance 1094
64 Anti‑teasing / harassment helpline 1096
65 Complaints / counselling 155222
66 IOC customer helpline 155233
67 Metro rail helpline 155370
68 Disaster‑management helpline 1077
69 Postal Life Insurance helpline 155232
70 Medical helpline / patient support 155353
71 Vigilance / corruption‑related complaints 1964
72 Insurance‑regulation helpline 155255
73 Central Govt. Health Scheme support 155224
74 Military‑personnel helpline 155200
75 C‑DOT telecom infrastructure / server support 125056
76 Labour‑related complaints / help 12789
77 DU academic / student helpline 155215
78 Income‑tax helpline 1961
79 Aadhaar / UID support 1947
80 Phonogram / message service 022-23324010, 022-23327393, 022-23329968
81 Directory search 197
82 Notification of changed telephone numbers 1951, 1952
83 Water supply & sewerage complaints 1916
84 Centralised postal service helpdesk 1914
85 Unlicensed / black‑market telecom complaints 1963
86 Taxi‑booking 1920
87 Fault‑booking for leased circuits 1918
88 Value‑added call / enquiry service 160211
89 Underground‑utility enquiry before digging 1949
90 IVRS billing & reminder for landlines 1666
91 Connectivity for INET users 171000
92 Inter‑department / inter‑service telecom line 161
93 Automated line‑testing service 162
94 Fault‑reporting / technical line 163
95 PRM product‑related enquiries 127070, 125588
96 General railway enquiry 139
97 Reservation booking / enquiry 139
98 Central railway enquiry 139
99 Wake‑up / alarm service 116
100 ITDC tourist information 022-23348745, 022-23348746
101 Delhi tourism helpline 1280, 022-23363607, 022-23365358
102 Travel‑booking / information 18002099100
103 Air‑India customer service 18001801407
104 Domestic flights, Terminal‑I 022-25675121
105 Exchange‑related telecom support 022-25675102, 022-25675121
106 Citi credit‑card / banking support 1800112484
107 Blood‑donation / blood‑bank helpline 022-23711551
108 Dolphin Services 9868112345, 1503,
1503 [at] bol [dot] net [dot] in
109 Basic Services 1500, 1501,
1500 [at] bol [dot] net [dot] in
110 Billing Assistance 1661
111 SMS Service 9868552121

Enterprise Services

MPLS

Sr No. Designation Contact No. Mobile No. Email
1 DGM EB-I 011-23359698 9868132038 dgmeb1 [at] bol [dot] net [dot] in , dgmeb1del [at] gmail [dot] com
2 DGM EB-II 011-23739892 9013133880 dgmeb2 [at] bol [dot] net [dot] in , dgmeb2mtnl [at] gmail [dot] com

ILL/MPLS

Sr No. Designation Contact No. Mobile No. Email
1 AGM(BC) 011-23312655 9868132426 agmbdc [at] bol [dot] net [dot] in
2 CO(BC-I) 011-23320080 9868132121 cobc1 [at] bol [dot] net [dot] in
3 CO BC-II 011-23711416 9868138778 cobc2 [at] bol [dot] net [dot] in
4 CO BC-III 011-23711416 9868133570 cobc3 [at] bol [dot] net [dot] in

Leased Circuits

Sr No. Category Designation Contact No. Mobile No. Email
1 - AGM(BC) 011-23312655 9868132426 agmbdc [at] bol [dot] net [dot] in
2 Local CO BC-II 011-23711416 9868138778 cobc2 [at] bol [dot] net [dot] in
3 MPLS/Internet Leased Line CO BC-III 011-23711416 9868133570 cobc3 [at] bol [dot] net [dot] in
4 - DGM EB-I 011-23359698 9868132038 dgmeb1 [at] bol [dot] net [dot] in , dgmeb1del [at] gmail [dot] com
5 - DGM EB-II 011-23739892 9013133880 dgmeb2 [at] bol [dot] net [dot] in , dgmeb2mtnl [at] gmail [dot] com

Other Services

Sr No. Service Contact No. Email Address
1 Premium rate service (PRM) 011-23324103 cons [at] bol [dot] net [dot] in Khurshid Lal Bhawan, Janpath, New Delhi 110050.
2 Virtual Card Calling (VCC) 1800111198, 011-23218511, 011-23217511 cobc1 [at] bol [dot] net [dot] in -

For Complaint

Level 1

  • For any query/complaint you can contact at the details given below:
    Contact No.: 011-23221166, 011-23232244, 1063
    Address: Public Grievances Cell, Deptt. Of Telecom,
    Room No. 603, Mahanagar Doorsanchar Bhawan,
    Old Minto Road, J. L. Nehru Marg, New Delhi 110002
    Fax No.: 011-23357777

Level 2

  • If your query is not resolved, then you can contact on the appellate authority officers given below:
    Sr No. Area/Unit Designation Contact No. Email Address
    1 GM(BCP) AGM(Admin/OP)-BCP 011-26167474, 011-26168100, 9868137173,
    Fax No.: 011-26161623    		 agmopbcp [at] bol [dot] net [dot] in R.No.100, MTNL, Bhikaji Cama Place, ND-110066
    2 GM(West) AGM(OP & PG)-west 011-25936050 agmopw1 [at] bol [dot] net [dot] in R.No.406,4th Floor,Admin Block,Tele.Exch.MTNL, Rajouri Garden, ND-110027
    3 GM(Central) SDE(OP & PG)-Central 011-23353444, 9013132808 agmoppgc [at] bol [dot] net [dot] in R.No.103,Eastern Court,New Delhi
    4 GM (East) AGM(Admin/OP)-East 011-23915445 depge [at] bol [dot] net [dot] in O/o GM(East),MDS Bhawan, JLN Marg,Minto Road Telephone Exchange,ND-110002
    5 GM (North) AGM(PG)-North 011-27941188, 9013130058,
    Fax No.: 011-27911001    		 depgn2 [at] bol [dot] net [dot] in Computer Section,Ground floor,Telephone Exchange Building Sanchaar Parisar,Sector-3, Rohini,Delhi-110085
    6 GM (NP) SDE(PG)-Nehru Place 011-26470308, 9868130230 sdemmnp [at] bol [dot] net [dot] in R.No. 105, 1st floor Tele. Exchange Bldg. Nehru Place New Delhi-110066
    7 GM (TY) DE(OP)TY 011-23915445, 9013134190 depgty [at] bol [dot] net [dot] in MTNL O/o GM(TY),Telephone Exchange, Plot No. 5,Institutional Area,Karkardooma,Delhi-110092
    8 GM(WS) Delhi NCR DE(CC)WS 011-23674700 decceb [at] bol [dot] net [dot] in R.No.407, Idgah Telephone Exchange- Delhi-110005
    9 GM(WS) Delhi NCR SDE(VAS)GSM 9868130004 mgrvasid [at] bol [dot] net [dot] in R.No.401, Idgah Telephone Exchange- Delhi-110005

Level 3

Officers for FTTH Complaints

Contact No.: 011-22221507

Sr No. Region Name Contact No. Email
1 West Sh. Indrajeet Singh (DGM) 9868831244 dgmsaleswest [at] bol [dot] net [dot] in
2 BCP Sh. D.R. Meena (Area Mgr.) 9868135171 amchy [at] bol [dot] net [dot] in
3 North Sh. Hitesh Kumar (Area Mgr.) 9013134134 amrhn [at] bol [dot] net [dot] in
4 TY Sh. Vipin Aggarwal (DGM) 9868136663 deodmvrl [at] bol [dot] net [dot] in
5 Central Sh. R.K. Upadhyay (Area Mgr.) 9868136261 amrp [at] bol [dot] net [dot] in
6 East Sh. Vinod Sharma (Area Mgr.) 9868137545 amth [at] bol [dot] net [dot] in
7 NP Sh. Suresh Chand (DGM) 9013135978 dgmemnp [at] bol [dot] net [dot] in

Senior Officers Contact Details

Officers Contact Details

Sr No. Designation Contact No. Email
1 Executive Director 011-23325544 edd [at] bol [dot] net [dot] in
2 PGeneral Manager(Dev and EB) 011-23318875 pgmd [at] bol [dot] net [dot] in
3 PGeneral Manager(O and WS) 011-23324848 pgmo [at] bol [dot] net [dot] in
4 PCE(Electrical) 011-24320072 pce [dot] mtnl [at] gmail [dot] com
5 General Manager(A) 011-23329895 gmadmin [at] bol [dot] net [dot] in
6 General Manager(EB) 011-23724422 gmebdel [at] bol [dot] net [dot] in
7 General Manager(TF-CWG) 011-23724422 gmebmtnl [at] gmail [dot] com
8 General Manager(Finance)  011-23716470 gmf [at] bol [dot] net [dot] in
9 General Manager(TR) 011-23327011 gmtra [at] bol [dot] net [dot] in
10 CE (Civil and AM) 011-24655510 cebw [at] bol [dot] net [dot] in
11 General Manager(Plg and Dev) 011-23317788 gmplg [at] bol [dot] net [dot] in
12 General Manager(HQ-Dev) 011-23317788 gmplg [at] bol [dot] net [dot] in
13 General Manager(Transmission) 011-23329955 gmtrans [at] bol [dot] net [dot] in
14 General Manager(IT) 011-23724700 gmit [at] bol [dot] net [dot] in
15 General Manager(TY) 011-22143335 gmty [at] bol [dot] net [dot] in
16 General Manager(SDA) 011-23321122 gmlc [at] bol [dot] net [dot] in , gmlcnd [at] gmail [dot] com
17 GM(OP) 011-23739810 gmop [at] bol [dot] net [dot] in
18 General Manager (Central) 011-24328808 gmc [at] bol [dot] net [dot] in
19 General Manager (East) 011-23234040 gme [at] bol [dot] net [dot] in
20 General Manager (BCP) 011-26188080 gmbcp [at] bol [dot] net [dot] in
21 General Manager (NP) 011-26466600 gmnp [at] bol [dot] net [dot] in
22 General Manager (MM) 011-23739810 gmmm [at] bol [dot] net [dot] in
23 General Manager (Legal) 011-23325203 gmlaw [at] bol [dot] net [dot] in
24 General Manager (West) 011-25432213 gmwest [at] bol [dot] net [dot] in , gmwestdelhi [at] gmail [dot] com
25 General Manager(BB) 011-23328823 gmbbd [at] bol [dot] net [dot] in
26 General Manager(Electronics) 011-23320460 gmel [at] bol [dot] net [dot] in
27 General Manager(North) 011-27918000 gmrhn [at] bol [dot] net [dot] in , gmnorth [at] bol [dot] net [dot] in
28 GM (BSS and SM) WS 011-24329556 gmbss [at] bol [dot] net [dot] in
29 GM (NSS and Coml)Ws 011-25730351 gmnssws [at] bol [dot] net [dot] in
30 OSD TO ED 011-23318181 osdedd [at] bol [dot] net [dot] in

CPIO/First Appellate Authority Contact Details

Sr No. Name Designation Contact No. Email Address
Central Public Information Officer
1 Sh Pravin Chanani DGM(Bkg.) HQ 011-23314842, 9999700661 dgmbkghq [at] bol [dot] net [dot] in R.No. 367, 3rd Floor, Kidwai Bhawan, New Delhi-110001
2 Sh Praveen Kumar DGM (A) North 9868135320 dgmcan1 [at] bol [dot] net [dot] in First Floor, Sanchar Parisar, Tele Exch. Bldg., Sector-3, Rohini-85
3 Sh Hans Raj DGM (vig.) 9868136606 dgmvigdl [at] bol [dot] net [dot] in Room No. 375, 3rd Floor, Kidwai Bhawan, ND-01
First Appellate Authority
4 Sh Pravin Chanani GM(Fin.&TR) 011-23716470,
Fax No.: 011-23321170		 gmf [at] bol [dot] net [dot] in R.No 365, Kidwai Bhawan, New Delhi -110001
5 Sh. Anirudh Prasad Singh GM(North) 011-27918000,
Fax No.: 011-27923200
gmrhn [at] bol [dot] net [dot] in R.No. 105, 1st Floor, Sanchar Parisar, Sector-3, Rohini
6 Mr. B S Yadav GM(Vig.) 011-24323838 gmvg [at] bol [dot] net [dot] in R.No-531, 3rd Floor, CGO Complex, MTNL, C.O., New Delhi
For more information, please read .

Download Forms

Corporate Office

Mahanagar Telephone Nigam Limited,
5th Floor, Mahanagar Doorsanchar Sadan,
9, CGO Complex, LodhiRoad,New Delhi . 110003
Contact No.: 011-24310212,011-24320051, 1504, 011-22221504
Email: 1504 [at] bol [dot] net [dot] in

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Comments

Thu, 26/07/2018 - 1:19pm — Kapil Ranakoti (not verified)

MTNL broadband slow speed

I was using MTNL 8 MBPS plan for last more then one year, without any issues, and it was working perfectly. From last month onwards, I was experiencing issues, and they downgraded then plan stating my line now will not support 8mbps and I have to use 4mbps, then also issue was not resolved and connection was intermittent.
Then finally someone found the issue with modem and after replacing the modem net is working fine, but now also they are not increasing the speed to 8 mbps as per my plan, and stating that if you want fast speed go for fiber.

I am not sure if I am paying for 8 mbps, what is the issue?

they are giving excuses and when I am answering their questions they are just ignoring.

Its really frustrating that instead of helping and fixing the issues, everyone is keep on giving excuses.

still hoping for help..

I was using MTNL 8 MBPS plan for last more then one year, without any issues, and it was working perfectly. From last month onwards, I was experiencing issues, and they downgraded then plan stating my line now will not support 8mbps and I have to use 4mbps, then also issue was not resolved and connection was intermittent.
Then finally someone found the issue with modem and after replacing the modem net is working fine, but now also they are not increasing the speed to 8 mbps as per my plan, and stating that if you want fast speed go for fiber.

I am not sure if I am paying for 8 mbps, what is the issue?

they are giving excuses and when I am answering their questions they are just ignoring.

Its really frustrating that instead of helping and fixing the issues, everyone is keep on giving excuses.

still hoping for help..

Landline number is - Two five one four eight four four six.
Kapil Ranakoti
Nine eight nine nine one seven three four four nine
Hari nagar