Email

• support [at] mpokket [dot] com (For General Support)

Grievance Redressal

Level 1:

• For any query/complaint, you can contact at 033-66452400 (Mon-Sun, 9am-7pm) or mail at support [at] mpokket [dot] com with your loan account number/contact number.
• Your query will be resolved within 7 working days.

Level 2:

• If your query is not resolved within 7 days, then you can mail at supervisor [at] mpokket [dot] com.
• You will get a written reply/resolution within 7 days.

Level 3:

• If you are not satisfied with the resolution given at the above levels, then you can contact the Grievance Redressal Officer at:
  Contact No.: 033-68157400
  Email: grievance [at] mpokket [dot] com
  Timing: 9am-7pm, Mon-Sat
  Address: PS Srijan Corporate Park, Unit 1204, Sector V, Kolkata - 700091
• Your complaint will be resolved within 7 days.

Level 4:

• If you are still not satisfied, then you can contact to the Nodal Officer at the details mentioned below:
  Contact No.: 033-68157450, 7605057586
  Email: nodal [at] mpokket [dot] com , sumanta [at] mpokket [dot] co
  Timing: 9am-7pm, Mon-Sat
  Address: PS Srijan Corporate Park, Unit 1204, Sector V, Kolkata - 700091

Level 5:

• If you are not satisfied with the resolution given by the above levels, then you can contact to the details mentioned below:
  Designation: Officer-in-Charge of the Regional Office of DNBS of RBI.
  Contact No. 033-22304982
• You can also lodge your complaint online through
  • Address And Area Of Operation of RBI Ombudsman
  • Sachet Portal
  • RBI Complaint Management System (CMS)

Headquarter

Mpokket Financial Services Private Limited
PS Srijan Corporate Park,
Tower 1, 12^th Floor, Unit No. - 1204,
2, EP & GP, Sector V, Bidhannagar,
Kolkata, West Bengal 700091

Social Sites

• Facebook
• Twitter
• YouTube
• Instagram
• Linkedin