Metro Shoes Customer Care No. 797 7311 089

Updated on Saturday, 31 January 2026 - 5:17pm

Organization:

Metro shoes

All India Number(s):

797 7311 089 (For Customer Support, Mon-Sun, 10am-6pm)

Website:

Official Website

IVRS Menu: 797 7311 089

Press 1: For Online Order.
Press 2: For Metro Store.

Email

customercare [at] metroshoes [dot] com (For Customer Care)

Important Links

Return And Refund

For any query related to Return/Refund And Cancellation, you can contact to the customer support.
For return, you can make a request within 15 days from the date of purchase .
For any wrong, defective, or damaged product received, you have to raise the issue within 48 hours of receiving an order .
Refunds will be processed within 48 working hours after the product clears quality check .
For more information, please read .

Corporate Office

Metro Brands Ltd.,
401, Zillion, 4^th Floor, LBS Marg & CST Road Junction,
Kurla (West), Mumbai-400070.
Contact No.: 9920200099

Social Sites

Comments

Tue, 07/02/2023 - 1:32am — Noorudheen (not verified)

Bad review for shop which is located in medavakkam, chennai

The most worst Metro shop I have ever seen in life....

0% customer satisfaction and customer handling....

Mr. Malik Tejani founder of this brand ... Is going to lose his reputation by having this type of local shop owner...

Mr. Rafique Malik (Chairman)
Mr. Farah Malik Bhanji (MD)
Mr. Nissan Joseph (CEO)
Will get an impact in shares share market price by having this type of shop owner and sales person....
I appreciate the brand and quality.... All the above .. If the customer end sales is not good in the company.. Nothing will work on (profit and goodwill will go to negative).. Even if the quantity is not worthy... Sales can make a brand on top.. But here sales is totally waste

I suggest people's to not go the medavakkam , Chennai-600100 metro shoes which is near location : medavakkam arch...
There is no light working in the brand name *MET* ... This is best example of who there are working

~MET~
RO - Rowdy shop

If you go with family means...you have loss your complete happiness.. By there customer handling behavior

Tue, 19/07/2022 - 8:14pm — Poojabokdia (not verified)

Regarding worst quality and response

Got foot wear and wore two time and it broke it was from fresh stock and no response on replacement or repair of the footwear spend 3000 for wearing it two times and broke in such a way that can't be repaired also worst quality

Sat, 08/05/2021 - 4:53pm — Ashish Gupta (not verified)

Shoes return

The size of the shoes which I ordered is not good and no one has come to pick them up from the company yet.

Wed, 24/02/2021 - 5:50pm — Anonymous (not verified)

I have made a return request

I have made a return request for my order but nobody has come to pick up the order and even no confirmation for the return request. Where can i see the progress of the return request?

Fri, 25/11/2022 - 9:49pm — Anonymous (not verified)

Return request

I have made a return request for my order but nobody came till now for pickup...it was very worst experience and even I mail but there was no positive response so far.. Actually I have a problem with size issues so how can I wear that sandals..pl kindly give positive response

Tue, 07/01/2020 - 5:51pm — Suhail malik (not verified)

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