Meghalaya Rural Bank Customer Care No.

Email

• contact [at] megrrb [dot] in (For General Support)

Important Links

• Branch Locator
• Frequently Asked Questions

Important Contact Details

Grievance Redressal

Level 1:

• For any query/complaint you can contact the customer support team.
• You can also visit your nearest branch or lodge your complaint online by filling this Complaint Form .

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Regional Offices at the details given below:
  

  Sr.No.	Location	Office	Contact No.	Email
  1	Shillong	Regional Office - I	8974162416	rm1 [at] megrb [dot] bank [dot] in
  2	Shillong	Regional Office - II	9812168257	rm2 [at] megrb [dot] bank [dot] in
  3	Nongstoin	Regional Office - III	8794395276	rm3 [at] megrb [dot] bank [dot] in

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Grievance Redressal Officer (GRO) at the details given below:
  Contact No.: 8794394560
  Email: cgrc [at] megrb [dot] bank [dot] in
  Address: Meghalaya Rural Bank, Head Office KJP Assembly Conference Centre, Barik, Shillong-1

Level 4:

• If your query is not resolved within 30 working days, then you can also lodge your complaint online through Complaint Management System (CMS) Portal or through RBI Ombudsman .

Pradhan Mantri Jan-Dhan Yojana (PMJDY)

Head Office

Meghalaya Rural Bank Head Office
KJP conference Center, Barik Point, Shillong
Meghalaya - 793001
Contact No.: 0364-2225178
Email: ho [at] megrb [dot] bank [dot] in , ho [at] meghalayaruralbank [dot] bank [dot] in , megrrb [at] gmail [dot] com
Working Hours: Mon-Sat, 10am-5pm
Fax No.: 0364-2225545

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