MAS Financial Services Customer Care No. 1800 202 5555

Toll free Number(s):

1800 202 5555 (For Customer Support, Mon-Sat, 10am-7pm)

All India Number(s):

079-4110 6500 (For Contact Support)
079-7142 6500 (Alternate Contact Support)

Website:

Official Website

IVRS Menu : 1800 202 5555

Press 1: For enquiry about new loan
Press 2: To know status about your active loans
Press 3: For other details

Email

mfsl [at] mas [dot] co [dot] in (For General Query)

Important Links

For Complaint

Level 1:

For any query/complaint, you can contact at 18002025555 (Mon-Sat, 10am-7pm)
you can also fill this Complaint Form or visit to the nearest branch office

Level 2:

If your query is not resolved, then you can contact to the Manager Operations at the details given below:
Designation: Sr. Manager CRM, Grievance Redressal Officer
Contact No.: 079-41106500
Email: mfsl [at] mas [dot] co [dot] in
Address: MAS Financial Services Limited,
4^th Floor, Narayan Chambers,
B/h Patang Hotel, Ashram Road,
Ahmedabad - 380009

Level 3:

If your query is still not resolved within 21 days or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the The Nodal Officer at:
Contact No.: 079-41106578
Email: pno [at] mas [dot] co [dot] in
Address: MAS Financial Services Limited
6, Ground Floor, Narayan Chambers, B/h Patang Hotel,
Ashram Road, Ahmedabad - 380009
Working Hours: Mon-Sat, 10am-7pm

Level 4:

If your query isn't resolved within 30 days or you're not satisfied with the resolution given above, then you can escalate your complaint online through Complaint Management System (CMS) Portal .

Officers Contact Details

Sr No.	Name	Designation	Contact No.	Email
1	Mr. Kamlesh Chimanlal Gandhi	Chairman & Managing Director	079-41106501	mfsl [at] mas [dot] co [dot] in
2	Mrs. Darshana Pandya	Director & Chief Executive Officer	079-41106500	mfsl [at] mas [dot] co [dot] in
3	Mr. Ankit Jain	Chief Financial Officer	079-41106682	ankit_jain [at] mas [dot] co [dot] in
4	Ms. Riddhi Bhayani	Company Secretary and Compliance Officer	079-41106638	riddhi_bhayani [at] mas [dot] co [dot] in

Registered Office

MAS Financial Services Limited
6, Ground Floor, Narayan Chambers B/H. Patang Hotel,
Nehru Bridge Corner Ashram Road,
Ahmedabad - 380009
Fax No.1: 079-41106611, 079-41106645, 079-41106656
Fax No.2.:079-71426611, 079-71426645, 079-71426656