If you have any query/complaint, then you can contact to Grievance Officer :-
Contact No.: 1860-1235678, 1860-1235687
Email : grievance [dot] officer [at] cpwi [dot] in
Return And Refund Policy
Products/items must be in a completely saleable condition.
Packaging include all original price tags.
Returned or exchanged products/items must not have expired
Your refund request is approved by LOTS, your refund amount will be credited back to the original mode of payment.
You must return product/items within 7 days from the date of purchase.