IVRS Menu

Select Your Preferred Language

• Press 1: For Fastag
• Press 2: For Customer Query
• Press 3: For Merchant Query
• Press 4: To Report Lost or Stolen Card or to Report an Unauthorised Transaction on Wallet or Card

For Customer

Level 1

• If you have any query/complaint, theu you can contact to the customer helpline number between 6am-11pm or email at support [at] livquik [dot] com or you can contact to the Self Care Portal.
• It may take 2 working days to resolve your query.

Level 2

• If your query is not resolved within 2 days, then your complaint will automatically escalated to Customer representative at:
  Designation: Customer Representative
  Email: level2 [at] livquik [dot] com
• It will take 7 working to resolve your complaint.

Level 3

• If your query is not resolved within 7 days or youu are not satisfied with the solution given in Level 2, then your complaint will automatically escalated Level 3 Customer Representative at:
  Email: level3 [at] livquik [dot] com
• It will take 15 days to resolve your query.

Level 4

• If Your Query is sitll not resolved within 15 days, it will excalated to the Nodal officer:
  Desigantion: Nodal Officer
  Contact: 7845811694
  Email: nodalofficer [at] livquik [dot] com
• It will take 30 days to resolve your complaint.

Level 5

• If your Query is still not resolved, then you can lodge your complaint online through RBI Complaint Management System (CMS) portal.

For Merchant

Level 1

• If you have any query/complaint, then you can contact to the Customer Helpline Number or email at support [at] livquik [dot] com
• It may take 2 Business Days to resolve your query.

Level 2

• If your query is not resolved within 2 days, then you can contact to the Associated Vice President at:
  Designation: Associate Vice President
  Email: kavitha [dot] m [at] livquik [dot] com
• It may take 7 Business days to resolve your complaint.

Level 3

• If Your Query is still not resolve, then you can contact to the Nodal Officer at:
  Designation: Principal Nodal Officer
  Contact: 7845811694
  Email: nodalofficer [at] livquik [dot] com
• It may take 30 business days to resolve your complaint.

Level 4

• If your query is still not resolved, then you can lodge your complaint online through RBI Complaint Management System (CMS) Portal.