Kuwait Airways Customer Care Numbers

Toll free Number(s): 
  • 171 (Only for local calls)
  • 1806060 (Call center for information)
  • +965 22200171 (Whatsapp Support)
  • +965 22901697 (For Government Entities only)
  • 855 458-9248 (Strictly for the use of passengers with special needs)
All India Number(s): 
  • 022-6685 9236 (Mumbai Airport Representative Office)
  • 011-2335 4373 (Delhi Representative Office)
  • 044-2256 6185 (Chennai Airport Representative Office)

COVID-19 (Flight Updates)

  1. All Kuwait Airways Ticketing Offices in Kuwait will be closed until 28th May 2020
  2. For urgent inquiries, please call at 171
  3. For Refunds of tickets
  4. Send your refund request at ibe_refund [at] kuwaitairways [dot] com and also send your
    booking reference / ticket number and your local contact number
  5. For more information read Important notifications


  • customer-relations [at] kuwaitairways [dot] com (Customer Complaints)
  • web [at] kuwaitairways [dot] com

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Important Links

Search KAC Offices

List of Offices in India

City Name Phone Number Email Id Address

9033060051 & 9033060052 (Sales Number)


Sales Office Timings Monday to Friday : 9:30 to 5:30 IST Reservation & Ticketing Timings Monday to Saturday : 9:30 to 5:30 IST

amd [at] kuwaitairways [dot] com

Office Address

12, Aryan Work Spaces , 1st Floor Opposite Xavier's College Navrangpura Ahmedabad - 380009 ( Landmark : waghbakri tea lounge)

Tel: 079-22850070 amdkzku [at] kuwaitairways [dot] com, amdkkku [at] kuwaitairways [dot] com

Airport Address

Sardar Vallabhbhai Patel International Airport , Terminal - 2 Room 15, Ahmedabad-380003, Gujarat 

Banglore Reservations: : 080-41755558 / 080-41755559 Sales Rep contact number: 080-41755552 Hussain [dot] khaled [at] kuwaitairways [dot] com ; shahbaz [dot] khan [at] kuwaitairways [dot] com

Office Address

Kuwait Airways
Prestige Meridian - 1
Unit G-02, 
29, M.G. Road,
Bengaluru - 560001

Tel: 080-47406352 / 080-47406353 - Airport Address

Kuwait Airways
TOO - 0 - 176, 
G - 115,
Airline Corridor,
Terminal Building,
Kempegowda International Airport,
Bengaluru - 560300

Chennai Tel: 044-28192911 / 044-28192912 / 044-28192913 maa [at] kuwaitairways [dot] com

Office Address

Kuwait Airways Samson Towers, 6th Floor, Pantheon Road, Egmore, Chennai – 600 008 Tamilnadu, India

Tel.: 044-22566185
Fax: 044-22566184

Airport Address

Kuwait Airways, 
II Floor,
Anna International Terminal, 
Meenambakkam, Chennai - 600 027

Cochin Tel: 0484-2382574/ 0484-2382575/ 0484-2382576 
Fax :0484-2382577
cochin [at] kuwaitairways [dot] com

Office Address

39/6823, Polachirackal Mansions, Ravipuram, M.G. Road, Kochi - 682015, Kerala, India.

Tel: 0091484-2610251/2
Fax: 0091484-2610253

Airport Address

Kuwait Airways Corporation
Room No.35
International Terminal
Cochin International Airport
Cochin – 683 111.

Delhi 011-23354373/ 011-23354377/
011-23354390/ 011-43667124/ 011-43667125 

del [at] kuwaitairways [dot] com

delsbku [at] kuwaitairways [dot] com(For Reservations and Ticketing)

Office Address

Kuwait Airways Delhi Town Office
401, Ashoka Estate
24, Barakhamba Road
New Delhi – 110 001

Tel: 011- 49638813 or 011- 496388
Fax: 011- 49638815
delkkku [at] kuwaitairways [dot] com

Airport Address

Room No.109 Level-V. Indira Gandhi International Airport Terminal – III 
New Delhi - 110037


Tel: 022-66555656, 022 -66555643/51 
Reservations: 022- 66555661/63 
Counter: 022-66555631/33/35
Sales: 02266555656, 022 -66555643/51

Accounts: 022-66555671/73/74/75/76 

bomsales [at] kuwaitairways [dot] com

Office Address

126 Maker Chambers VI , 12TH Floor, 
220 Jamnalal Bajaj Road, Nariman Point, 
Mumbai 400021

Tel: 022-66859236/ 66859245 
Fax: 022-66859250 /66859254 

Airport Address

West Wing 3071 /3072 
Level 3,
Terminal T2,
CSI Airport,
Sahar Mumbai -400099 

Thiruvananthapuram 0091-471-2720012-13-14/2721575 trv [at] kuwaitairways [dot] com; s [dot] mehta [at] kuwaitairways [dot] com

Office Address

Kuwait Airways, TC9/2587-3, Traders Tower, Vellayambalam, Thiruvananthapuram - 695 010

0091-471-2500437 -

Airport Address

Kuwait Airways, New International Terminal Building, Chakai, Thiruvananthapuram – 695 024

Mailing Address

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, S.E
Washington, DC 20590.

Head Office

Kuwait Airways,Head office
PO Box 394-Safat 13004 State Of Kuwait

Town Office
Rakan Tower, Fahed AlSalem Street,
Opposite AlMuthanna Complex, Kuwait City

The Avenues Mall Phase3
1st floor Al-Rai, Kuwait
Working Hours:
Sunday to Thursday
10am till 10pm
Friday and Saturday
3pm till 10pm

Social Sites


Lost My Baggage

Hi Team,

I have submitted all the documents to Kuwait airlines office at IGI AIRPORT to( in charge baggage services) Mr. Sunil Bhardwaj but i didn't get any response yet .I lost my baggage in 13th Sep 2019 and now its January 2020 its being so late kindly resolve this immediately.


Sandeep Chatterjee

Boarding denied by Kuwait airways

Dear Mr. Neil,

One of our clients Mr. Mehlam Masoodhusein Saifudeen, a 17 year old student, was scheduled to fly from London to Mumbai on the 08th of December. He is a Sri Lankan passport holder and has been residing in India and holds a valid OCI (Overseas Citizenship of India) which was displayed at the time of travel. As per the rules as long as you have an OCI you can travel on your current passport. In spite of this rule the Kuwait airways staff at the airport did not allow the passenger to board stating that the OCI has the old passport number (which is no longer a valid passport) and since he is not carrying the old passport they will not allow him to travel. My client had to go through an ordeal of having to give an explanation and also urged the staff to check at their end. All the efforts were in vain and the guest was not allowed to travel.

As a minor he was mentally harassed and was stranded at the airport for 12 hours as he had no funds to buy an alternate ticket. His parents had to purchase it back home post which he travelled. Finally he flew London to Mumbai on an Air India flight with the same OCI and valid Sri Lankan passport. In spite of the Parents calling and requesting your Manager to reroute his ticket to Colombo (as Mehlam was a Sri Lanka national and was prepared to pay the total rerouting cost) as they could not board him to Bombay they refused to co-operate at all and give any other alternative and left this Little Child stranded at London Airport and to his Parents surprise the Manager was very rude in speaking to his Parents too saying they have no time to attend to such cases.

Mr. Mehlam has been studying in London for the last 2 years. During this tenure he has visited India at a number of occasions and his last visit was in October on Qatar Airways and did not have any such problems and this was the 1st time where he was denied boarding sighting these reasons. It was a very disturbing experience for a 17 year old to manage all of this at the airport and Kuwait airways staff left him stranded causing severe mental agony for this little Child. It was not only disturbing for the guest but also his parents back home who also spent those 12 hours to manage things and ensure that their child flies home safely. We would also like to inform you that as he was left with no other alternative we bought another Ticket on Air India and he flew from London to Mumbai in the evening flight at 21.30 hours and AIR INDIA DID NOT REQUEST FOR THE HIS OLD EXPIRED PASSPORT AND ONLY CHECKED HIS OCI CARD WHICH HE WAS CARRYING AND BOARDED HIM ON THE FLIGHT AND HE ARRIVED IN MUMBAI THE NEXT DAY AND EVEN THE IMMIGRATION DEPT DID NOT CREATE ANY PROBLEM FOR HIM AND ALLOWED HIM ENTRY ON HIS OCI CARD.

We are attaching his Kuwait airways ticket, his Air India ticket, his Air India boarding pass, Mumbai Immigration stamped page, his passport and his OCI copy for you to refer.

We had also yesterday sent an email to the London office of Kuwait Airways and we received a reply informing they checked with the immigration dept in Mumbai and was told he cannot fly without his old passport… THIS EXPLANATION IS TOTALLY FALSE AS HE FLEW WITHIN 24 HOURS TO MUMBAI AND WAS CLEARED BY IMMIGRATION WITHOUT ANY PROBLEMS. Also your staff instead of helping this Child has accused him of being rude WHICH IS ALSO AGAIN A TOTALLY FALSE ALLEGATION AND IN FACT YOUR MANGER HAD BEEN VERY RUDE AND UNCO-OPERATIVE AND VERY ARROGANT IN TALKING NOT ONLY TO MEHLAM BUT ALSO HIS PARENTS ON THE PHONE..

We urge you to look into this case and help our guest get the necessary compensation for the ordeal he went through and the additional expense he had to bear and would like to request your co-operation and approving either of the 2 proposals which we would like to propose as follows to settle this matter amicably before to avoid taking any further action from our customers end..

1. Kuwait Airways refund us the one way fare of London to Mumbai paid by us to Kuwait Airways and also keep the booking Live so that he can travel back to London as per his original itinerary on 4/1/2020..( In this case we will not claim the amount we paid to purchase the Air India Ticket )

2. Kuwait Airways refund us THE TOTAL FULL AMOUNT paid by us for this Ticket WITHOUT DEDUCTING ANY PENALTY OR CANCELLATION CHARGES..( in this case you can always sell this ticket at much higher price as it is peak season and we although will have to pay a very high price to purchase another one way ticket on 4/1/2020 which loss would be on our account )..

Although frankly my customers confidence has shaken with this incident we still have our faith in the airlines and are looking forward to getting a amicable solution by accepting either of the above proposals given by us which you must agree his very reasonable to settle this matter amicably with my customer.

Yours Faithfully,

claim for missing baggage

I have submitted all the documents to kuwait airlines offc at IGI AIRPORT to( incharge baggage services) mr sunil bhardwaj but i did`nt get any response yet .I lost my baggage in 2nd jan 2019 and now its august its being so late kindly resolve this immediately.

Otherwise we could take legal action

CLAIM NO,LZ/S/241/19



Lost Baggage


My daughter has travelled from Delhi to Newyork on flights KU382/ KU117 on 18th June and her luggage has been lost.

the claim slip that has been shared with her doesnot have the Claim Reference No. It only has the flight or the baggage tag no.

Can you please help me tracing the baggage?

Its very very urgent.

Charu Mullick

Missed flight due to delayed flight

We have boarded flight number KU384 Kuwait Airways which was scheduled for 550 am on 07th March 2019 and then we have connecting Flight Number KU101 Kuwait airways to London ,UK for final destination.
Our flight number KU384 was delayed and stated at 610 am and then reached at 10.30 am to Kuwait airport which was supposed to reach at 8 am Kuwait time and then we have to take another flight KU101 for London at 9.45 am. But this flight got delayed and we are simply said on Kuwait airport that the connecting flights is went off on time and we don’t have any other flight now to provide you and you have to take another flight tomorrow at 5 am.

We have booked our non refundable Hotels in London as per our plan from 7th March onward and then on 8th March as scheduled we have day tour for the Stonehenge plus bath which is scheduled for 8 am in the morning.
All bookings are non refundable and we are not able to access them later too due to other fixed programs.
So this is like nightmare and we need compensation at least for our hotel booking and planned tour which cost to me almost £230 per person.

Looking forward to hear back from you and please let me know in case of any documents required.

Thanks, Lalit Gupta

Missing Luggage

Travelled from Toronto to Kochi via London, Kuwait. Reached Kochi early morning on 14th Jan 2019.Didn't get one bag and still waiting.

Baggage Missing and no updates from Kuwait Airways

Hello Team, Mr Srinivas

My name is Abhishek Agrawal and I travelled from Frankfurt to New Delhi via Kuwait. I left Frankfurt on 23rd Dec and reached Delhi on 24th Dec early morning. My last connecting flight was KU383 from Kuwait to Delhi.

I checked in 4 baggages and all are missing. It has been more that 5 days and no updates from your side. I called your baggage section more than 100s times in last 5 days but not getting any response.

Please let me know status of my luggage and call me on my mobile number.

Abhishek Agrawal

confirmation to carry stroller as free luggage for kid

Hello.... I neha doshi would be travelling to JFK on 11th october 2018. i would like a confirmation from your end about the stroller as an free luggage, for my 3.5 year old kid. and my return dates back to mumbai is 5th november 2018. Please revert me as soon as possible.

Baggage missing

Dear Sir,

My name is Sarvej Mohideen Thamby Mohudoom Mohamed

Please be informed that I was came from kuwait to Trivandram by kuwait airways KU331 on 20th August 2018.

Once I reached Kuwait I didn't get my baggage (2 pcs).

They informed me it will be delivered to my home on next day.

The next day onwards I try to call them nobody pick up the phone.

Finally the deliver 1pc on 24th August.
The second pcs not yet come.
Today I am calling them, again nobody picking the phone.

Please advise when I can get my baggage.


Hello sir,
I not get my legage from four days. If I call the number they are not picking the phone.
Please do needful.
Thank you

Missed his sheduled flight Yesterday evening from JF Kennedy

My son Rishabh Tewari missed his sheduled flight fomJFKennedy airport New York. Can he get a seat in today's flight ? What is the procedure? Kindly let me know as soon as possible.

Kuwait VISA requirement layover at Kuwait airport

Dear Sir,

Me and my family traveling to Paris using Kuwait airlines services, the flight Itinerary is as per PNR - TMJNW7.

I have booked the return ticket of Kuwait airlines for Delhi Paris route, there is a layover/stoppage at Kuwait airport on both the journeys (while going KU 382 to KU 167 and KU 168 to KU 383 while coming back)

Request you to guide on any Kuwait VISA requirement for the layover/stoppage period at Kuwait airport.

Thanks in advance.

Thanks & Regards,

Niraj Kaushik