Kochi Metro Rail (KMRL) Contact No. 1800 425 0355

Organization:

Kochi Metro Rail Corporation (KMRC)

Toll free Number(s):

1800 425 0355 (For Passanger Support, Mon-Sat, 6am-10pm)

All India Number(s):

0484-284 6700 (For Contact Support, 9:30am-5pm)
0484-284 6770 (Alternate Contact Support, 9:30am-5pm)
0484-284 6777 (For Metro Experience Center)
9188 957 488 (For WhatsApp Support)

Website:

Official Website

iOS App:

Kochi1 App by KMRL & Axis Bank

Android App:

Kochi1 App by KMRL & Axis Bank

Email

customerrelations [at] kmrl [dot] co [dot] in (For General Query)
ce [dot] centre [at] kmrl [dot] co [dot] in (For Metro Experience Center Queries)

Important Links

For Lost and Found Query Contact Detail

Contact No.: 18004250355

For Kochi Card Query

Apply For Kochi Smart Card

You can apply for Kochi Card by filling Form .
For customer service or any card related query, you can contact at Axis Bank 18004194477 (8am-8pm)

For Kochi Smart Card Balance Query

By SMS: SMS TBAL<last 4 digit of card number> to 9951860002 / 56161600 using your registered mobile number.

For any other Kochi Card related Query, you can visit Kochi Card Help .

Stations Contact Details

Sr. No.	Name	Contact No.
1	Aluva	7356602863
2	Pulinchodu	7356602864
3	Companypadi	7356602865
4	Ambattukavu	7356602866
5	Muttom	7356602867
6	Kalamassery	7356602868
7	CUSAT	7356602869
8	Pathadipalam	7356602871
9	Edapally	7356602874
10	Changampuzha Park	7356602873
11	Palarivattom	7356602872
12	JLN Stadium	7356602880
13	Kaloor	7356602881
14	Town Hall	7356602882
15	MG Road	7356602883
16	Maharajas College	7356602884
17	Ernakulam South	8129359444
18	Kadavanthara	8129457444
19	Elamkulam	8129538444
20	Vyttila	8129541444
21	Thykoodam	8129693444
22	Petta	7356888974
23	Vadakkekotta	7356921114
24	SN Junction	7356922234
25	Thrippunithura	8129088873

For Complaint

For any query/complaint, you can contact at 0484-2846700 or mail at ce [dot] centre [at] kmrl [dot] co [dot] in .

If your query is not resolved, then you can contact to the Officers at the details given below:

Sr. No.	Designation	Contact Detail
1	Chief Vigilance Officer	0484-2846847, cvo [at] kmrl [dot] co [dot] in
2	Grievance Redressal Officer (Only for persons with disabilities)	saikrishna [dot] t [at] kmrl [dot] co [dot] in

You can also lodge your complaint online through Complaint Portal .

CPIO/Appellate Authority Contact Details

Contact No.: 0484-2846700,
Address: KMRL, JLN Metro Station, 4^th Floor Kaloor,
Ernakulam - 682017 (Same For All)

Sr. No.	Authority	Designation	Email
1	Appellate Authority	GM	rti [dot] appeal [at] kmrl [dot] co [dot] in
2	Central Public Information Officer	SDGM (PPP And Estate)	rti [at] kmrl [dot] co [dot] in

Address

Kochi Metro Rail Ltd.
4^th Floor, JLN Metro Station,
Kaloor Ernakulam - 682017
Email: contact [at] kmrl [dot] co [dot] in

Social Sites

Parent Article:

Indian Metro Rail Organizations Society Contact No.

Google Map:

Show large map

Comments

Tue, 09/11/2021 - 5:42pm — Anonymous

parking

I found the Auto's parked infront of the Entrance gate of Metro station in Aluva facing the bypass road , And the auto drivers was shouting at me when I came to drop-off someone to board the Metro. I believe that there is no such space allocated to the Local Autos to park in here. Hope action will be taken soon.

Sun, 24/05/2020 - 3:13pm — Shamjith (not verified)

The Metro Pillar was painted with spray paint

Today unfortunately i went to pachalam for contacting cooking gas.while going I seen someone spray painted on the metro Piller Infront of the myg mobile shop edappally .pls take an necessary action and punish them who did this.