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Kenya Airways Customer Care No.

Updated on Monday, 24 August 2026 - 4:25pm
Organization: 
International Numbers: 
+254 734 104 747 (For Customer Support)
+254 711 024 747 (Alternate Customer Support)
+254 705 474 747 (For WhatsApp Support)
Website: 
Official Website
iOS App: 
Kenya Airways
Android App: 
Kenya Airways

Email

  • customer [dot] relations [at] kenya-airways [dot] com (For Global Customer support)

Important Links

Cancellation And Refund

  • For any query/complaint, you can contact to the customer support team.
  • You can cancel your tickets within 24 hours of reservation.
  • You make a refund request through fill this Form or it will be initiated within 7 wroking days .
  • For more information, please read .

India Offices Contact Details

Sr No. Location Contact No. Email Address
1 Ahmedabad 079-26585077, 079-26586077, 079-26582735,
Fax: 079-26585007		 roopkanta [dot] amd [at] ajantagroupindia [dot] com , sales [dot] amd [at] ajantagroupindia [dot] com Ajanta Travels Pvt. Ltd, 6, Harikrupa Shopping Centre  Behind City Gold, Ashram Road  Ahmedabad 380 009
2 Chennai 044-42959631, 044-42959633  paxmaa [at] globalaviationindia [dot] com Global Aviation Services Pvt. Ltd  Citi Tower, 4th Floor 117, Sir Thiyagaraya Road T. Nagar Chennai 600 017
3 Cochin 0484-2368233, 0484-2350544, 0484-2929448 cok [at] globalaviationindia [dot] com  Global Aviation Services Pvt. Ltd  2A Oxford Business Centre  Sreekandath Road  Cochin 682 016
4 Kolkata 033-40017300, 033-40017301  res [dot] ccu [at] ajantagroupindia [dot] com ,
sales [dot] ccu [at] ajantagroupindia [dot] com 		 Ajanta Travel Pvt.Ltd,Room no 24A/2  Room no 24A/2 , 1st Floor  Harrington Mansion  8.Ho Chi Minh Sarani Kolkata-700071
5 Mumbai 022-67986798 (Mon-Fri, 9:30am-5:45pm)
Country Manager: 022-67986701
Station Accountant: 022-67986711		 Booking: reservation [dot] india [at] kenya-airways [dot] com ,
Finance: nirmala [dot] murzello [at] kenya-airways [dot] com 		Kenya Airways PLC  215 Atrium Units 316/317, 3rd Floor,  C Wing, , Andheri Kurla Road  Chakala, Andheri (East), Mumbai 400 093
6 Bangalore 080-22244761, 080-22218081  kqblrsales [at] globalaviationindia [dot] com  Global Aviation Services Pvt. Ltd  C4/C5, First Floor, Devatha Plaza  131/132, Residency Road,  Bangalore 560 025 
7 Hyderabad 040-23240756, 040-66784010  hyd [at] globalaviationindia [dot] com Global Aviation Services Pvt. Ltd  5-9-58/A/203 2nd Floor Gupta Estate  Basheerbagh, Hyderabad
Cargo Offices
8 Mumbai 022-46054468, 022-46054469,
022-46054470		 kqcargo [at] rainbowaviation [dot] in Rainbow Aviation Pvt Ltd - HQ 602,Ground Floor, Building No-6, Solitaire Corporate Park, Andheri -Ghatkopar Link Road, Chakala,Andheri East, Mumbai-400093
For More Global Cargo Offices .

Global Offices

Headquarters

Kenya Airways Head Office
Airport North Road, Embakasi
P.O. Box: 19002 - 00501
Nairobi, Kenya

Social Sites

Comments

Wed, 02/07/2025 - 10:41pm — Navneet Bagul (not verified)

Delayed baggage since two weeks

I was travelling to Mumbai India on 21st June 2025 and my baggage was missed by kenya airways staff which they promised to deliver in next 2 days and assured me that your luggage will be sent from nairobi on next flight. Now its almost 12 days and i am not getting any information from kenya airways about my luggage. In addition your Mumbai ground staff is not picking up my phone calls nor replying to messages. This was the worst flight experience and worst customer service experience with kenya airways. Your mumbai airport landlines numbers are also not picked up by your staff.
When I will get my luggage bag.

Wed, 20/05/2026 - 12:11pm — Anonymous (not verified)

did you get your bags as same as happened to us no one is answer

did you get your bags as no one is answering the calls

Mon, 18/12/2023 - 1:35pm — vishva patel (not verified)

Hi, my sister and I are

Hi, my sister and I are trying to get into contact with Kenya Airways India as we have not yet received our luggage. The calls are not going through or no one is picking up and our emails are getting blocked. It has been 10 days now and we have not received our luggage. We have visited for a wedding and all my essentials are in the luggage. Please could we get some assistance on this matter.

Wed, 21/08/2024 - 2:15pm — kiran (not verified)

Bag Item Missing

Dear Sir,
I traveled From Nampula to Mumbai on 15.08-2024 and i Receive My bag but I did not receive Some my language From Bag. So,Please Help Me and Find Out My language.

I attached My Ticket and Tag number

Thanks & Regards
Kiran