i have purchased three months back kent ro and faced problem of non filtering of water and stopped completely, kindly replace the unit or solve the issue permanently or else we shall move to consumer court. Your customer care people have turned up even after three days.

I purchased Kent Grand Plus at Visakhapatnam, AP on November1st, 2013. I was transferred to Hyderabad and when installation is taken up by Kent Technical people, it is stated that the UV Light tube is not functioning and needs replacement. When I told them that even one year is not completed and the system is in warranty period, it is the company to replace. then they asked for Receipt and I showed them

But they stated that since the piece is purchased in Vizag, only Vizag unit will replace and if at all to replaced by them it will be charged. How rubbish the service is???. The warranty is given by company and is applicable all over India. Stating that point only the company is selling the products to customers. Wer take branded items since they have all India service. Or else what dose it mean to take warranty only from earlier station???

Moreover, when contacted the customer care , the lady is giving vague answers and have no idea on terms and Conditions!!!. This is the way the Kent is functioning and I was forced to pay Rs 500/ for no fault of mine. I would like to take this consumers court for the larger interests of customers.
Nagendra Biyani,
Hyderabad

TO Date- 5-11-2012

THE CUSTOMER CARE OFFICER

KENT RO SYSTEM LTD.

NOIDA

Sir,

I have purchased kent max uv+uf on 6th june 2012 from sony electronics, civil lines, Bareilly.

Before purchasing the machine, they have checked the TDS- it was 180 and then they suggested that UV+UF is sufficient for this TDS.

I have a following complaints regarding your kent maxx uv+uf model-

1- One month back, I have complained that there is a deposition of yellow material on the walls of the container and many small ticks and ants floats in the water. Thereafter a person from the service center came and wash the filters and suggested that there is need of extra filter (which is delhi made and costing around Rs.850). Then I asked him why I should pay for extra filter if I have purchased the machine suggested by you.

2- Regarding ticks & ants- he said there is no solution for this.

Then I argued that I have taken water purifier for drinking fresh and bacteria free water.

Then he told me that there is a small space on the side between the upper part of machine and the water container(Manufacturing defect). So you need to contact the shop from where you have purchased this and they will replace with new one.

Till date, Again there is yellow deposition on the walls of container and still tick and ant come inside the water container.

I have been calling the Sony Electronic since one week but no action has taken.

Since I am a Doctor, I don’t have much time to call them again and attend them everytime, I request you to take proper action and replace the machine as early as possible.

Thanks

DR. VIKRAM KUMAR

SRMS MEDICAL COLLEGE AND HOSPITALS

BAREILLY

PH- 9219503200

9219500677

Dear Sir,
Currently am using Kent RO, which is frequently having some or the other
problems. And the local dealer does not respond in time. Post sales service is very very bad. Please look in to the matter urgently. Mostly the dealer and technicians are not well trained in the field. Recently one technician had changed RO, Filter and UV lamp chock. the taste of the water is not good, smells badly and not fit for drinking, even after repeated complaints to the local dealer, service is much delayed. Please look in to the matter. Local dealer address is as follows
SURIYHA ENTERPRISES
3-6-147/2/5, HIMAYATHNAGAR
HYDERABAD,A.P
9391534451/9391534453

We Have Purchaged an RO before 5month Creating Problem Leakage in Activated Carbon Filter. RO Sr No.- KR 100500760.
Pl Rectified if you Can do or in your Scop.

I purchased Pride RO in last month and within one month, the same is under breakdown in three times in a month. I think the quality of product is very very poor. Now i have already complaint to dealer but still waiting for engineer. Now i m advising to every body, please please dont purchase Kent product. The quality of KENT is very very poor. Local product is very very much better than KENT. sO DONT WASTE MONEY ON Kent product. The life nd quality of local Product is much better than Kent.
If any Kent emplyee is reading my massage than please advice me regarding RO problem and replace this dumm product with new.

Dear sir,
I got one RO Grand by gift about two years back.Now some technical problems are arising in the system means not working properly so I contacted your dealer at Shimoga M/s.Prakash enterprises.Your dealer is demanding Rs,300 per visit in advance to his office.Please inform me the policy of your services to get customer service.
R O Sl No,KR-090904201
Thank you sir,