Kent Customer Care Numbers 1800 100 1000

Toll free Number(s): 
  • 1800 100 1000
All India Number(s): 
  • +91-120-3075075
  • 9278912345

All India Customer Care Number

→ 1800-100-1000 


→SMS KENT to 53636

Kent Main Office Address

Address : KENT RO Systems Ltd.
A-2, Sector-59
Noida 201309,
Uttar Pradesh, India
Phone : +91-120-3075075

Email : sales [at] kent [dot] co [dot] in

Location Address
Delhi/NCR Kent RO Systems Ltd S-03, Pankaj Arcade Plot No. 16 Sec-5 Dwarka Pincode : 110075
Kent RO Systems Ltd H- 35, South Extn. Part -I, New Delhi Pincode : 110049
Kent RO Systems Ltd B-11, 1st Floor Derawal Nagar New Delhi Pincode : 110009
Kent RO Systems Ltd D-194, Phase - I Okhla Industrial Area New Delhi Pincode : 110022
Kent RO Systems Ltd 5A/165-166 (F.F.) Above Dr. Naresh Kumar Clinic WEA, Karol Bagh New Delhi Pincode : 110005
Kent RO Systems Ltd Shop No. 5, 6 & 7, Basement 66/A Gyandeep Complex Opp. Canara Bank, Munirka New Delhi Pincode : 110067
Andhra Pradesh Kent RO Systems Ltd.6-3-109/13-15/303 Amrutha Valley Opp. Yashoda Hospital Rajbhawan Road Somajiguda Hyderabad Pincode : 500082
Gujarat Kent RO Systems Ltd. 7, Arohi Apartment 18, Neelima Park Society Nr. Rashranjan, Vijay Cross Road Ahmedabad  Pincode : 380009
Haryana Kent RO Systems Ltd PLOT NO- J-121, 1ST FLOOR, DLF, SEC -10 SEC. 9 AND 10 DIVIDING ROAD, Faridabad Pincode : 122001
Kent RO Systems Ltd Shop No. 17,1st Floor DLF Galleria, DLF City Phase IV, Gurgaon Pincode : 122002
Karnataka Kent RO Systems Ltd 554-557 6th Block Vinayaka house building Corporative nagarbhavi 2nd Stage Bangalore Pincode : 560072
Kerala Kent RO Systems Ltd 49/227, Rajesh Villa South Bridge Avenue Panampilly Nagar Cochin Pincode : 682036
Maharashtra Kent RO Systems Ltd 148,149 & 150 Laxmi Plaza Laxmi Industrial Estate Off: New Link Road Andheri (W) Mumbai Pincode : 400053
Kent RO Systems Ltd 105, Laxmi Plaza Laxmi Industrial Estate Off.: New Link road Andheri (W) Mumbai Pincode : 400053
Punjab Kent RO Systems Ltd 166, Bharat Nagar Street No.-2 Behind PNB Ferozepur Road Ludhiana Pincode : 141001
Rajasthan Kent RO Systems Ltd Alankar Plaza B-4A, Central Spine Vidhyadhar Nagar Jaipur  Pincode : 302001
Tamil Nadu Kent RO Systems Ltd Regional Sales Office Chennai. 044-28297994  Pincode : 600002
Uttar Pradesh Kent RO Systems Ltd 208, Saran Chamber - II, 2nd Floor Park Road, Opp. Civil Hospital, Lucknow Pincode : 226001
West Bengal Kent RO Systems Ltd Aakash Tower, 6A, 6th Floor 781, Anandpur (Besides Rubi Hospital) Kolkata  Pincode : 700107


Kent grand plus diaphragm pump

Every two years I am replacing diaphragm pump in my Kent Grand plus RO machine due to water leakage at pump head. This year finally I got a pump head spare from Kent service center. But I am not getting a standard tool to dismantle the pump head.
I did not get it from local market.
Could you please tell me the type of wrench and size required to dismantle the pump head.
I hope it is star head Allen key. But not sure about size.

Waiting for your early response.

Non filtering of water

i have purchased three months back kent ro and faced problem of non filtering of water and stopped completely, kindly replace the unit or solve the issue permanently or else we shall move to consumer court. Your customer care people have turned up even after three days.

stopped filtering water

Non functioning of kent ro twice in three months, kindly change the unit or trouble shoot efficiently or else we shall move to consumer court. Since three days the customer care have not attended the complaint

Charged even within warranty Period

I purchased Kent Grand Plus at Visakhapatnam, AP on November1st, 2013. I was transferred to Hyderabad and when installation is taken up by Kent Technical people, it is stated that the UV Light tube is not functioning and needs replacement. When I told them that even one year is not completed and the system is in warranty period, it is the company to replace. then they asked for Receipt and I showed them

But they stated that since the piece is purchased in Vizag, only Vizag unit will replace and if at all to replaced by them it will be charged. How rubbish the service is???. The warranty is given by company and is applicable all over India. Stating that point only the company is selling the products to customers. Wer take branded items since they have all India service. Or else what dose it mean to take warranty only from earlier station???

Moreover, when contacted the customer care , the lady is giving vague answers and have no idea on terms and Conditions!!!. This is the way the Kent is functioning and I was forced to pay Rs 500/ for no fault of mine. I would like to take this consumers court for the larger interests of customers.
Nagendra Biyani,


Dear Sir,

I have purchased Kent RO (with filter changing alarm) in june-2013 and now in january'14 its filter changing alarm begin to ring. The dealer promised me for filters change up to more than one year because of our small family of me, my wife and a six year son.

kindly tell me the best suggestion why is it so???

plz help me i think i have been cheated

rajeev k. mishra
Lucknow, uttar pradesh, INDIA

complaints regarding product

TO Date- 5-11-2012





I have purchased kent max uv+uf on 6th june 2012 from sony electronics, civil lines, Bareilly.

Before purchasing the machine, they have checked the TDS- it was 180 and then they suggested that UV+UF is sufficient for this TDS.

I have a following complaints regarding your kent maxx uv+uf model-

1- One month back, I have complained that there is a deposition of yellow material on the walls of the container and many small ticks and ants floats in the water. Thereafter a person from the service center came and wash the filters and suggested that there is need of extra filter (which is delhi made and costing around Rs.850). Then I asked him why I should pay for extra filter if I have purchased the machine suggested by you.

2- Regarding ticks & ants- he said there is no solution for this.

Then I argued that I have taken water purifier for drinking fresh and bacteria free water.

Then he told me that there is a small space on the side between the upper part of machine and the water container(Manufacturing defect). So you need to contact the shop from where you have purchased this and they will replace with new one.

Till date, Again there is yellow deposition on the walls of container and still tick and ant come inside the water container.

I have been calling the Sony Electronic since one week but no action has taken.

Since I am a Doctor, I don’t have much time to call them again and attend them everytime, I request you to take proper action and replace the machine as early as possible.





PH- 9219503200


Typical problems in serving prospects

Dear Dr sahab,

This is a typical case on how casual the sales people have been with us. The companies like KENT actually do not have any control on this, but as a customer care [if they really care] they should step in forums like this & get these things resolved fastest.

Don't know why they are doing this.

But as far as your exact issue is concerned, I suggest you install a domestic ro, may be of 25-50 Ltr capacity. Catch hold of a local generic brand, no need of aqua guard, kent etc. You will save nearly 50 % in this, plus will get direct access to the guy [normally]

Also keep in mind that this not a NASA technology; it's all CHINA technology. Kent & a local guy, both do the same.

Anyway, best luck.

I am here as I run a web magazine on this subject :-


Dear Sir, Currently am using

Dear Sir,
Currently am using Kent RO, which is frequently having some or the other
problems. And the local dealer does not respond in time. Post sales service is very very bad. Please look in to the matter urgently. Mostly the dealer and technicians are not well trained in the field. Recently one technician had changed RO, Filter and UV lamp chock. the taste of the water is not good, smells badly and not fit for drinking, even after repeated complaints to the local dealer, service is much delayed. Please look in to the matter. Local dealer address is as follows
3-6-147/2/5, HIMAYATHNAGAR

yes, there are not may good technicians

The sale of kent is skyrocketting. But don't know what about the service. Why don't you catch hold of a local RO guy , he will [may] offer you a better solution in this. If you require help , please contact us , we can help you with some knowledge inputs

Water Leakage in OUR RO-in Carbon Filter

We Have Purchaged an RO before 5month Creating Problem Leakage in Activated Carbon Filter. RO Sr No.- KR 100500760.
Pl Rectified if you Can do or in your Scop.

Change/replace the connections

Please replace the washers at connection, changes the pipes etc. These small things you can do [need to] yourself.

I am not a KENT man, just caring about the maintainance. Thats all

Regular breakdown of RO

I purchased Pride RO in last month and within one month, the same is under breakdown in three times in a month. I think the quality of product is very very poor. Now i have already complaint to dealer but still waiting for engineer. Now i m advising to every body, please please dont purchase Kent product. The quality of KENT is very very poor. Local product is very very much better than KENT. sO DONT WASTE MONEY ON Kent product. The life nd quality of local Product is much better than Kent.
If any Kent emplyee is reading my massage than please advice me regarding RO problem and replace this dumm product with new.

Kent people need to take this eriously

Take it seriously Kent guys. Bad reviews will shoot up & spoil reputation.

Regarding the customer service in Shimoga,Karnataka state.

Dear sir,
I got one RO Grand by gift about two years back.Now some technical problems are arising in the system means not working properly so I contacted your dealer at Shimoga M/s.Prakash enterprises.Your dealer is demanding Rs,300 per visit in advance to his office.Please inform me the policy of your services to get customer service.
R O Sl No,KR-090904201
Thank you sir,

Post new comment

Comments written in incorrect English, improper grammar, using short forms, using Hindi words etc - those comments will be deleted.
The content of this field is kept private and will not be shown publicly.
  • Links to specified hosts will have a rel="nofollow" added to them.

  • Each email address will be obfuscated in a human readable fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.
  • Lines and paragraphs break automatically.

More information about formatting options

This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Enter the characters shown in the image.