Email

• care [at] jiopay [dot] in (For Customer Support)
• merchant [dot] support [at] jiopay [dot] in (For Merchant Enquiry)

Important Links

• Contact Form
• Help Center / FAQs

Grievance Redressal

Level 1

• For any query/complaint, customers can mail to care [at] jiopay [dot] in .
• For any query/complaint, merchant partners can mail to merchant [dot] support [at] jiopay [dot] in .
• Your query will be solved in 10 days.

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Nodal Officer by mail at nodal [dot] officer [at] jiopay [dot] in .
• Your query will be solved in 10 days.

Level 3

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can contact the Principal Nodal Officer by mail at nodal [dot] principal [at] jiopay [dot] in .
• Your query will be solved in 10 days.

Level 4

• If you are not satisfied with the resolution provided in the 30-day period from the date of the complaint, then you can also lodge your complaint online through the Complaint Management System (CMS) Procedure

Offices Contact Details