Jio Payments Bank Contact No. 1800 890 7070

Email

• we [dot] care [at] jiopayments [dot] bank [dot] in (For General Query)

Important Link

• Frequently Asked Questions

For Unauthorised Transactions

• For any query/complaint, you can contact at 18008907070 and provide the details mentioned below:
  • Transaction ID
  • Transaction Date
  • Transaction Amount
  • Type of Transaction (NEFT/RTGS/IMPS/UPI)
• You can also mail at we [dot] care [at] jiopayments [dot] bank [dot] in from your registered email address using the following details.:

  E-Mail Subject: Unauthorized Transaction

  Dear Jio Team,
  
  I would like to report an unauthorised transaction on my account. Details of the transaction are as follows:
  
  Customer Mobile No:
  Transaction ID:
  Transaction Date:
  Transaction Amount:
  Type of Transaction (NEFT/RTGS/IMPS/UPI):
  
  Regards,
  Customer Name

• If your query is still not resolved, then you can also fill this Complaint Form .

Grievance Redressal

Level 1:

• For any query/complaint, you can contact at 18008907070 or mail at we [dot] care [at] jiopayments [dot] bank [dot] in .
• You can also fill out this Complaint Form .
• Your query will be resolved within 10 working days.

Level 2:

• If your query is not resolved, then you can contact the Head customer service by mailing at head [dot] customercare [at] jiopayments [dot] bank [dot] in .
• Your query will be resolved within 10 working days.

Level 3:

• If your query is still not resolved, then you can contact the officer at the details are given below:
  

  Sr No.	Designation	Email
  1	Nodal Officer	nodal [dot] officer [at] jiopayments [dot] bank [dot] in
  2	Principal Nodal Officer	principal [dot] nodalofficer [at] jiopayments [dot] bank [dot] in

Level 4:

• If your query is not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
  Contact: 14448 (9:30 am to 5:15 pm)
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through RBI Complaint Management System (CMS) Portal .

NEFT/ RTGS Customer Facilitation Centres

Office Addresses

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