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Jio Payment Bank Contact No. 1800 890 7070

Updated on Monday, 11 August 2025 - 2:58pm
Organization: 
Toll free Number(s): 
  • 1800 890 7070 (For Customer Support, 24*7)
  • 1930 (For Cyber Crime Helpline)
Website: 
Official Website
iOS App: 
JioFinance
Android App: 
JioFinance: For your life!

IVRS Menu: 1800 890 7070

Select your preferred language.

  • Press 1: To block your bank account, wallet, debit card, UPI Id or to report unauthorised or fraudulent transaction.
  • Press 2: For jio payments bank account related query.
  • Press 3: For wallet related query .
  • Press 4: For UPI Id related query.
  • Press 5: For aadhar enabled payment system or domestic money transfer related query.
  • Press 6: To know the jio payments bank account or wallet creation procedure.

Email

  • we [dot] care [at] jiobank [dot] in (For General Query)

Important Link

For Unauthorised Transactions

Level 1

  • For any query/complaint, you can contact at 18008907070 and provide the details mentioned below:
    • Transaction ID
    • Transaction Date
    • Transaction Amount
    • Type of Transaction (NEFT/RTGS/IMPS/UPI)

Level 2

  • You can also mail at we [dot] care [at] jiobank [dot] in from your registered email address using the following details.:

    E-Mail Subject: Unauthorized Transaction

    Dear Jio Team,

    I would like to report an unauthorised transaction on my account. Details of the transaction are as follows:

    Customer Mobile No:
    Transaction ID:
    Transaction Date:
    Transaction Amount:
    Type of Transaction (NEFT/RTGS/IMPS/UPI):

    Regards,
    Customer Name

Level 3

  • If your query is still not resolved, then you can also fill this Complaint Form .

Grievance Redressal

Level 1

  • For any query/complaint, you can contact at 18008907070 or mail at we [dot] care [at] jiobank [dot] in, you can also fill this Complaint Form .

Level 2

  • If your query is not resolved, then you can also contact to the Head customer service at head [dot] customercare [at] jiobank [dot] in .
  • Your query will be resolved within 10 working days.

Level 3

  • If your query is still not resolved, then you may also approach to the nodal officer at the details mentioned below:
    Email: nodal [dot] officer [at] jiobank [dot] in
    Address: Knowledge City, Building 25, 1st Floor,
    A Wing, Kopar Khairane, Navi Mumbai - 400709
  • Your query will be resolved within 10 working days.

Level 4

NEFT/ RTGS Customer Facilitation Centres

Offices Address

Sr No. Office Address (Jio Payments Bank Ltd.)
1 Regd. Office 1st Floor, Building 4NA, Maker Maxity, Bandra Kurla
Complex Road, Bandra (East), Mumbai - 400051
2 Correspondence Address Dhirubhai Ambani Knowledge City, Building 25, 1st
Floor, A Wing, Kopar Khairane, Navi Mumbai, Maharashtra - 400709

Social Sites

Comments

Sat, 05/07/2025 - 2:12pm — Ubaid (not verified)

Money send wrong account

Money send wrong account please return money my account

Fri, 03/01/2020 - 10:22pm — Happy singh (not verified)

Net speete very slow

Mare complete jio sim walo sa h aapki jio sim bhut jada slow speete da rhe h or mana phla be 2 bar complete lekha de h par us par koi dyan nhi diya gya m koi be app nhi chala paa rha or aap mare recharge be chak kar sakta ho mana astra recharge be karva rakha h fer be net nhi chal rha