Install App

Email

• care [at] jiopaymentsbank [dot] com (Customer Support)

Frequently Asked Questions

For Unauthorised Transactions

Step 1

To report unauthorised transactions on your account, please contact customer care team on

• Call 18008919999 and provide the details - Transaction ID,Date,Amount and Type of
  Transaction(NEFT/RTGS/IMPS/UPI)

Step 2

• Email at care [at] jiopaymentsbank [dot] com from your registered email id using the following template.
E-Mail Subject: Unauthorized Transaction

Dear Jio Team,

I would like to report an unauthorised transaction
on my account. Details of the transaction are as follows:
Customer Mobile No:
Transaction ID:
Transaction Date:
Transaction Amount:
Type of Transaction (NEFT/RTGS/IMPS/UPI):

Regards,
Customer Name

Step 3

You can also write via Complaint Form

• Fill the mendatory details on the form and after that sent it to the nodal officers
  • Name: Mr. David Macklow
    Email: Nodalofficer [at] jiopaymentsbank [dot] com
    Address – Mr. David Macklow, 5th Floor, D-Wing, TC-22,
    Reliance Corporate Park, Ghansoli, Navi Mumbai – 400701,

Grievance Redressal Procedure

Correspondence Address

5th Floor, D-Wing,
TC-22, Reliance Corporate Park,
Ghansoli, Navi Mumbai - 400701

Claim Forms

Walk In Address (To Submit Letters)

Reliance Corporate Park,
5-TTC Industrial Area, Gate House,
Thane - Belapur Road, Ghansoli,
Navi Mumbai - 400701