Email

• customer [dot] care [at] jioinsure [dot] in (For Customer Care)

For Claim

• If you have any query related to claim, then you can contact through online web/app, branches, at their central claim care helpline or contact details of respective insurer/TPA.
• Kindly share the required document need to settle the claim.
• Cashless claim settlement will be done within 3 hours and Cash claims will be settled within 7 days .
• For more information, please read .

For Complaint

Level 1:

• For any complaint you can contact to customer service executive at the details given below:
  • Email: customer [dot] care [at] jioinsure [dot] in

Level 2:

• If you have not you are not satisfied with the resolution provided at Level 1 you can escalate the issue to the Grievance Redressal Officer at the details given below:
  • Email: grievance [dot] officer [at] jioinsure [dot] in
• You will receive the resolution within 5 working days.

Level 3:

• If you have not received the resolution or you are not satisfied with the resolution provided at Level 2 you can escalate your issue further to the Appellate Authority at the details given below:
  • Email: principal [dot] officer [at] jioinsure [dot] in
• You will receive the resolution within 7 working days.

Level 4:

• If you are not satisfied with the resolution provided at above Level, then you can lodge your complaint online through Insurance Regulatory and Development Authority of India (IRDAI) Portal .
• If you not received the resolution within 2 weeks, then the company have treated your complaint/request as closed.

Offices Address

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